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Brevo
5
2.4K
4
767
3
116
2
28
1
54
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Automation, marketing & transactional email, and SMS service
Table of Contents



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Brevo - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Brevo overview


Based on 3414 verified user reviews
What is Brevo?
Brevo is an email marketing solution offering key features such as email marketing, email campaign management, email tracking, campaign analytics, mobile optimization, and contact management, among others.
Who uses Brevo?
Reviews for Brevo come from a wide variety of industries, including marketing and advertising (9% of reviewers), information technology and services (6%), and computer software (5%). The most frequent use case for Brevo cited by reviewers is email marketing (81% of reviewers).
What do users say about Brevo pricing?
Most reviewers indicate Brevo delivers strong value for money, especially for small businesses, and they appreciate the generous free plan and flexible pricing. Some users report limitations, unexpected costs, and higher prices for advanced features or scaling.
What are the most popular integrations for Brevo?
The Brevo integrations most frequently cited by reviewers are: WordPress (a website builder product rated 4.6 out of 5 for its integration with Brevo), WooCommerce (an eCommerce product, 4.6), and Zapier (an integration product, 4.9).
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Email Sending
Pricing
Drag and Drop
Account Management
Confusing list organization
Restrictive email sending limits
Brevo’s user interface
Brevo pros, cons and reviews insights


To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.5
Ease of use
4.6
Customer support
4.5
Reviews sentiment
What do users say about Brevo?
Brevo is an email marketing solution offering key features such as email marketing, email campaign management, email tracking, campaign analytics, mobile optimization, and contact management, among others.
Select to learn more
Who uses Brevo?
Based on 3,414 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Brevo's key features
GetApp's analysis of 347 verified user reviews collected between July 2021 and October 2024 identifies Brevo's most critical features and summarizes user sentiment about those features.
Users report that Brevo's email marketing capabilities allow them to stay in touch with customers and keep them updated on new products and services. They find the templates and tools helpful for creating engaging emails without needing to code. Reviewers indicate that the ability to track email performance, such as open rates and click-through rates, is valuable. They appreciate the ease of use, customization options, and the ability to send bulk promotional emails efficiently. Of the 34 Brevo users who gave detailed accounts of their use of Email Marketing, 100% rated this feature as important or highly important.

Kamila H.
Co-founder
Patricia G.
Customer Service Lead
Tuananh V.
Marketing
Mohamed N.
CEO and Founder
Reviewers indicate that Brevo's email campaign management capabilities help them organize and control their email marketing efforts. They find the ability to segment audiences, schedule emails, and automate sequences particularly useful. Users appreciate the intuitive interface, ease of creating and managing campaigns, and the comprehensive reporting and analytics capabilities. They also mention the helpfulness of being able to manage multiple campaigns and channels from a single platform. Of the 155 Brevo users who gave detailed accounts of their use of Email Campaign Management, 98% rated this feature as important or highly important.
Users report that Brevo's contact database is easy to navigate and allows for effective segmentation and management of contacts. They appreciate the ability to import contacts from various file formats and the customization options for contact lists. Reviewers highlight the ease of uploading and updating contact information, as well as the ability to filter and create lists based on contact fields. They find it helpful for storing and analyzing leads and their data. Of the 58 Brevo users who gave detailed accounts of their use of Contact Database, 97% rated this feature as important or highly important.
Reviewers feel that Brevo's mobile optimization capabilities are important for ensuring emails look great on mobile devices. They appreciate the ability to preview emails on multiple devices and mail clients before sending. Users report that the emails are fully optimized for mobile view, which is important as most of their audience accesses emails on mobile phones. They also mention the ease of designing mobile-friendly emails and the toggle button for setting up email bodies for mobile devices. Of the 90 Brevo users who gave detailed accounts of their use of Mobile Optimization, 88% rated this feature as important or highly important.
Users report that Brevo's contact management system allows them to effectively view, update, and organize their contacts. They appreciate the ability to group contacts by various specifications, such as age and buying history, and the ease of importing and managing contacts. Reviewers highlight the integration with other capabilities like email automation and CRM, which ensures contact data is always up-to-date. They find the interface easy to use and helpful for maintaining organized contact lists. Of the 72 Brevo users who gave detailed accounts of their use of Contact Management, 88% rated this feature as important or highly important.
See related user reviews
Llewellyn W.
Media and Communications Manager
Tom L.
Marketing Director
Arthur B.
Product Manager
Ilenia B.
Marketing Automation manager
Reviewers indicate that Brevo's campaign analytics provide detailed insights into key performance metrics like open rates, click-through rates, and conversion rates. They appreciate the real-time data and the ability to track email performance comprehensively. Users find the analytics easy to interpret and helpful for optimizing future campaigns. They also mention the ability to share reports with external users and the detailed information provided on email engagement. Of the 62 Brevo users who gave detailed accounts of their use of Campaign Analytics, 87% rated this feature as important or highly important.
All Brevo features
Features rating:
Brevo alternatives
Brevo pricing
Pricing plans
Pricing details:
User opinions about Brevo price and value
Value for money rating:
To see what individual users think of Brevo's price and value, check out the review snippets below.
Will C.
Business Development

Kamila H.
Co-founder
Brevo integrations (53)
Integrations rated by users
We looked at 3,414 user reviews to identify which products are mentioned as Brevo integrations and how users feel about them.
Integration rating: 4.7 (150)
“Integration with WordPress is not very important on its own because WordPress is mainly used for content, not payments. PayPal usually works through plugins, so the direct integration is less important. It is useful, but not essential for most users.”

Hana Ř.
Leader of Inventory
Integration rating: 4.6 (50)
“Integration with WooCommerce is important because it allows flexible payment options in online stores. It works well with PayPal and supports different types of businesses. It also gives more control over how payments are set up.”
“Easy integration across the platform”

Hana Ř.
Leader of Inventory
Integration rating: 4.8 (32)
“Automates lead flow and internal processes. We use it to push form submissions into Jobber, trigger follow-ups, and keep everything synced without manual entry. Saves time and prevents missed leads.”
Bruce M.
General Manager
Integration rating: 4.5 (21)
Integration rating: 4.6 (14)
“To know, how many people actually visited my website, and how are my Google ads performing.”
Muskan S.
Fouder
Integration rating: 4.8 (13)
“L'intégration HubSpot est vitale pour automatiser le flux de données. Elle synchronise instantanément les leads qualifiés et les scores d'intention, évitant la saisie manuelle et les doublons CRM.”
Hervé G.
CEO
Brevo customer support
What do users say about Brevo customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Brevo customer support.
Widely noted by reviewers, Brevo’s customer support is responsive, helpful, and provides clear solutions to user issues.
A significant portion of users appreciate the support team’s professionalism, friendliness, and willingness to follow up on requests.
Multiple users mention timely responses and useful resources like videos and guides, especially valuable for new or less technical users.
A limited number of users report slow response times, lack of real-time chat, and difficulty reaching support during urgent situations.
Support options
Training options
To see what individual users say about Brevo's customer support, check out the review snippets below.
“Honestly, it is a professional service, and what I like most is the technical support and the team’s support for me in all my tasks via email and the explanations that are provided by technical support.”
elmehdi k.
american eagle limousine
“The customer service is amazing and you get immediate response in case you are stuck with something”
marquis f.
Director
“Support was kind & relatively reactive but did not address my question, so it took 4 back & forth over 3 days to get a solution.”
chandra d.
CEO
Brevo FAQs
Brevo is a CRM and email marketing solution that enables businesses to run multi-channel marketing campaigns across email, WhatsApp, SMS, web push, and Facebook ads. It allows users to trigger transactional emails, SMS, and WhatsApp notifications through Brevo SMTP and APIs, and automate marketing activities to deliver targeted messages and efficiently manage their audience. Brevo reduces reliance on multiple marketing and sales apps by providing integrated tools for a comprehensive view of customer interactions. It supports real-time customer engagement with live chat and chatbot, tracks leads, automates tasks, schedules meetings with its Sales Platform. The tool connects to eCommerce stores for sales tracking and retention analysis, and offers a cloud-based phone system for communication anytime, anywhere.
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