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Brevo Marketing Platform
5
2.5K
4
785
3
117
2
28
1
56
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based all-in-one marketing platform
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Brevo Marketing Platform - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
Brevo Marketing Platform overview



Based on 3516 verified user reviews
What is Brevo Marketing Platform?
Reviews for Brevo come from a wide variety of industries, including Marketing and Advertising (9% of reviewers), Information Technology and Services (6%), and Computer Software (5%). The most frequent use case for Brevo cited by reviewers is email marketing (81% of reviewers).
What are the most popular integrations for Brevo Marketing Platform?
The Brevo integrations most frequently cited by reviewers are: WordPress (a website builder product rated 4.6 out of 5 for its integration with Brevo), WooCommerce (an eCommerce product, 4.6), and Zapier (an integration product, 4.9).
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Email Sending
Email Campaigns
Security and Access Control
Confusing list organization
Restrictive email sending caps
Strict and opaque account controls
Brevo Marketing Platform’s user interface
Brevo Marketing Platform reviews
Overall rating
4.6
/5
3.5K
Positive reviews
86
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.86/10
5
4
3
2
1
2.5K
785
117
28
56
Tobi J.
Software Lead
Liam R.
Owner and Administrator
Arnaud M.
Développeur
Arnaud M.
Développeur
Claudia P.
Formadora

JT L.
Owner
Who uses Brevo Marketing Platform?
Based on 3,516 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Brevo Marketing Platform's key features
GetApp's analysis of 347 verified user reviews collected between July 2021 and October 2024 identifies Brevo's most critical features and summarizes user sentiment about those features.
Users report that Brevo's email marketing capabilities allow them to stay in touch with customers and keep them updated on new products and services. They find the templates and tools helpful for creating engaging emails without needing to code. Reviewers indicate that the ability to track email performance, such as open rates and click-through rates, is valuable. They appreciate the ease of use, customization options, and the ability to send bulk promotional emails efficiently. Of the 34 Brevo users who gave detailed accounts of their use of Email Marketing, 100% rated this feature as important or highly important.
Marco d.
Owner

Rishab R.
Sr Manager Product and Brand Management

Kamila H.
Co-founder
Reviewers indicate that Brevo's email campaign management capabilities help them organize and control their email marketing efforts. They find the ability to segment audiences, schedule emails, and automate sequences particularly useful. Users appreciate the intuitive interface, ease of creating and managing campaigns, and the comprehensive reporting and analytics capabilities. They also mention the helpfulness of being able to manage multiple campaigns and channels from a single platform. Of the 155 Brevo users who gave detailed accounts of their use of Email Campaign Management, 98% rated this feature as important or highly important.
Users report that Brevo's contact database is easy to navigate and allows for effective segmentation and management of contacts. They appreciate the ability to import contacts from various file formats and the customization options for contact lists. Reviewers highlight the ease of uploading and updating contact information, as well as the ability to filter and create lists based on contact fields. They find it helpful for storing and analyzing leads and their data. Of the 58 Brevo users who gave detailed accounts of their use of Contact Database, 97% rated this feature as important or highly important.
Reviewers feel that Brevo's mobile optimization capabilities are important for ensuring emails look great on mobile devices. They appreciate the ability to preview emails on multiple devices and mail clients before sending. Users report that the emails are fully optimized for mobile view, which is important as most of their audience accesses emails on mobile phones. They also mention the ease of designing mobile-friendly emails and the toggle button for setting up email bodies for mobile devices. Of the 90 Brevo users who gave detailed accounts of their use of Mobile Optimization, 88% rated this feature as important or highly important.
Users report that Brevo's contact management system allows them to effectively view, update, and organize their contacts. They appreciate the ability to group contacts by various specifications, such as age and buying history, and the ease of importing and managing contacts. Reviewers highlight the integration with other capabilities like email automation and CRM, which ensures contact data is always up-to-date. They find the interface easy to use and helpful for maintaining organized contact lists. Of the 72 Brevo users who gave detailed accounts of their use of Contact Management, 88% rated this feature as important or highly important.
See related user reviews
Brenna Q.
sole trader
Llewellyn W.
Media and Communications Manager
Amanda L.
Head of Marketing
Tom L.
Marketing Director
Reviewers indicate that Brevo's campaign analytics provide detailed insights into key performance metrics like open rates, click-through rates, and conversion rates. They appreciate the real-time data and the ability to track email performance comprehensively. Users find the analytics easy to interpret and helpful for optimizing future campaigns. They also mention the ability to share reports with external users and the detailed information provided on email engagement. Of the 62 Brevo users who gave detailed accounts of their use of Campaign Analytics, 87% rated this feature as important or highly important.
All Brevo Marketing Platform features
Features rating:
Brevo Marketing Platform alternatives
Brevo Marketing Platform pricing
Pricing plans
Pricing details:
User opinions about Brevo Marketing Platform price and value
Value for money rating:
To see what individual users think of Brevo Marketing Platform's price and value, check out the review snippets below.
Tobi J.
Software Lead
Liam R.
Owner and Administrator
Brevo Marketing Platform integrations (17)
Integrations rated by users
We looked at 3,516 user reviews to identify which products are mentioned as Brevo Marketing Platform integrations and how users feel about them.
Integration rating: 4.6 (156)
Integration rating: 4.6 (51)
Integration rating: 4.8 (34)
“this was only used for the application testing.”

Kai S.
swe
Integration rating: 4.5 (23)
“Shopify is important because it helps connect store and revenue context with marketing activity. It is more useful to review advertising performance when conversion and revenue signals can be considered alongside campaign data.”
Garry L.
Analytics Director
Integration rating: 4.9 (16)
Integration rating: 4.6 (14)
“Google Analytics is important for adding website and conversion context to marketing decisions. Combining analytics data with campaign performance makes the recommendations more useful than reviewing media metrics alone.”
Garry L.
Analytics Director
Brevo Marketing Platform customer support
What do users say about Brevo Marketing Platform customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Brevo Marketing Platform customer support.
A significant portion of users highlight Brevo's customer support as responsive, helpful, and willing to go the extra mile.
A number of users appreciate the support team's professionalism, clear explanations, and proactive problem-solving approach.
Multiple users value the availability of support via chat and email, with timely follow-ups and detailed guidance, including video instructions.
A minority of users report slow response times, difficulty reaching support, and a lack of real-time or instant assistance channels.
Support options
Training options
To see what individual users say about Brevo Marketing Platform's customer support, check out the review snippets below.
“Customer support was not only really fast to respond to my question, but also gave me an implementation example and further pointed out that certain help articles that may seem to pertain to my issue are actually describing something different, so that clarification being offered up without me asking was great foresight on their part!”
Matt Z.
Owner
“Honestly, it is a professional service, and what I like most is the technical support and the team’s support for me in all my tasks via email and the explanations that are provided by technical support.”
elmehdi k.
american eagle limousine
“Support was kind & relatively reactive but did not address my question, so it took 4 back & forth over 3 days to get a solution.”
chandra d.
CEO
Brevo Marketing Platform FAQs
Brevo Marketing Platform has the following typical customers:
Freelancers, Small Business, Large Enterprises, Mid-size Business
These products have better value for money
Q. What is Brevo Marketing Platform used for?
Brevo Marketing Platform is a cloud-based, all-in-one marketing and CRM suite that manages the full customer journey from a single interface. Designed for individuals, solopreneurs, small businesses, growing teams, and large enterprises, it consolidates email marketing, SMS and WhatsApp campaigns, marketing automation, live chat, transactional email, CRM, and a loyalty program module into one platform. A free tier supports up to 300 emails per day with no credit card required and no time limit, while paid plans scale to enterprise-level deployments managing 1M+ contacts. Data is backed up across three geographically distinct servers, and GDPR compliance tools, including customizable consent forms and data request management, are built in. The platform's feature set spans a drag-and-drop email editor with responsive templates, multi-step automation workflows with behavioral triggers, advanced contact segmentation by demographics, website activity, purchase history, and custom events, and A/B testing. Reporting covers real-time open rates, click rates, bounces, ROI, conversion tracking, click heatmaps, and geography and device breakdowns. Transactional email is supported via RESTful API, SMTP, and webhooks. An integrated AI assistant, Aura AI, generates email subject lines and body copy, suggests audience segments, optimizes send times per individual contact, delivers dynamic product recommendations for ecommerce, and automates deal creation and sales email generation. External AI tools such as Claude and ChatGPT can connect to the platform via an MCP API key. Brevo Marketing Platform targets ecommerce, retail, travel and hospitality, marketing agencies, and education technology operators. Native integrations cover major CMS and ecommerce platforms including Shopify, WooCommerce, and PrestaShop, with additional connectivity via API. Enterprise configurations include multi-account management, custom objects for personalized customer journeys, and a dedicated deliverability infrastructure backed by a team of deliverability experts. Multi-language customer support is available in six languages via email, live chat, and social channels, with phone support on Business and Enterprise plans.
Q. Does Brevo Marketing Platform support mobile devices?
Brevo Marketing Platform supports the following devices:
iPhone, Android
Q. What level of support does Brevo Marketing Platform offer?
Brevo Marketing Platform offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum
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