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Messangi

Digital Customer Engagement Platform

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Messangi Pricing, Features, Reviews and Alternatives

Messangi FAQs

Q. Who are the typical users of Messangi?

Messangi has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Messangi support?

Messangi supports the following languages:
English, Portuguese, Spanish

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Q. Does Messangi offer an API?

Yes, Messangi has an API available for use.

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Q. What other apps does Messangi integrate with?

Messangi integrates with the following applications:
Medallia Experience Cloud, Bright Pattern

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Q. What level of support does Messangi offer?

Messangi offers the following support options:
Email/Help Desk, Knowledge Base

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Messangi product overview

What is Messangi?

Messangi is a customer experience management and mobile marketing platform that allows businesses to personalize the customer journey lifecycle by sending custom content and managing communications via push notifications, SMS, mmails, and mobile wallets. It provides an API, support documentation, and human guidance to help businesses optimize customer engagement processes.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Knowledge Base

Training options

In Person
Live Online
Documentation

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Messangi features

Functionality

4.7

/5

7

Total features

93

8 categories

Most valued features by users

Reporting/Analytics
Campaign Management
API
Reporting & Statistics
Activity Dashboard
Third Party Integrations
Data Import/Export
Campaign Analytics

Messangi users reviews

Overall Rating

4.6

/5

7

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.29/10
Rating distribution

5

4

3

2

1

4

3

0

0

0

SC
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Steve C.

Computer Software, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Messangi - reliable and effective

Reviewed a year ago

We utilize Messangi to deliver 2-way SMS messages for Qtrac.

Pros

SMS delivery is good, and their service is responsive.

Cons

Recently, Messangi improved their "Reports" and we are now finding it easier to understand our usage.

AY
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Alejandro Y.

Telecommunications, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Una plataforma multicanal novedosa

Reviewed 4 months ago
Pros

Su facilidad de uso y escalación es admirable.

Cons

Las funcionalidades que tienen son las necesarias.

Showing original review in Spanish. See translation

AM
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Arbi M.

Consumer Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great Support

Reviewed a year ago
Pros

The application is reliable. Messangi has a great support team that is always responsive.

Cons

I would like to see improvement in the reports and analytic part of the application.

YM
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Yolanda M.

Telecommunications, 1,001-5,000 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Customer centric company, multifunctional software for awesome customer engagement.

Reviewed a year ago

My overall experience with Messangi has be a pleasant one, the support and customer service staff have been very supportive and the software allows effective communication to my customers.

Pros

Availability of multiple channels of reaching and engaging my customers. The customer support team is easily accessible and customer centric they pay attention to turn around time for the resolution of queries.

Cons

There is a limitation in characters for the Blast title, however this not a major issue.

Vendor response

Thank you for your review Yolanda! We are glad to hear that you are satisfied with our support. We aim to provide the most personalized and accesible customer support possible. It is an industry standard that sms messaged have a limit of 160 characters due to some carrier limitations. We will reach out to understand your use case and find some alternatives.

FG
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Fabian G.

Telecommunications, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent product, all in one place

Reviewed a year ago

Every single interaction I've had with Messangi has been pleasant, helpful, and positive. They're true experts in their field! It is a very good platform for allowing our content service to engage our audience.

Pros

Messangi has a lot of documentation around all of their funcionalities. Their customer service is very good . They also have a lot of useful features for their customers to utilize. What I like the most is that I can manage all my communications in one place and with the reports I can evaluate how effective my campaigns are.

Cons

No problems so far, and nothing negative comes to mind.

Vendor response

Thank your for your review Fabian! We are glad to hear that our platform has met your expectations. We look forward to keep helping you improve your customers' experiences.

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