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Podium vs Birdeye Comparison (2026)
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Good recommendations?
Overview
Cloud-based AI platform for local and SMB businesses unifying text, phone, email, social, reviews, and payments in a single inbox.
Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
527
5
4
3
2
1
326
111
29
14
47
- Value for money
- Ease of use
- Features
- Customer support
66%
would recommend this app4.7
709
5
4
3
2
1
570
97
17
6
19
- Value for money
- Ease of use
- Features
- Customer support
85%
would recommend this appPros
“The ability to have all customer records including messages and call records quickly accessible allows for better insight into the entire job lifecycle.”
LK
Larry K.
IT Manager
“Hassle free monthly data input - lots of metrics to look at, included most of my staff with their metric campaign”
SG
Stephen G.
General Manager
“Total Comfort is overall very pleased with Podium and the abilty to have our customers text us directly through our website.”
EB
Erika B.
Sales Administrative Assistant
Pros
“The automation features and reporting tools help businesses stay engaged with customers and improve their digital presence. While the pricing and learning curve can be challenging, Birdeye is a valuable solution for businesses looking to strengthen customer relationships and manage their reputation effectively.”
KL
Kate L.
Sales
“We love that Birdeye helps us with our online presence by giving our patients the option to leave a review for us if they had a great experience, but it also allows them to give us direct feedback if they didn't have a great experience. ”
LH
Lacy H.
Office Manager
“We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly.”
EP
Eric P.
VP of Sales
Cons
“Email responses took weeks, and phone calls went unanswered entirely. When we requested to cancel our account, that request was ignored, and Podium continued charging us for six additional months after we tried to cancel.”
JO
Jim O.
CEO
“We ran into significant system downtime on multiple occasions, and each time, we couldn't get anyone from support to help us troubleshoot or resolve the issue in a reasonable timeframe.”
JO
Jim O.
CEO
“Between the downtime and the billing dispute, the good technology wasn't enough to keep us as customers.”
JO
Jim O.
CEO
Cons
“The platform can also feel overwhelming at first due to the number of tools available, and customer support response times may vary.”
KL
Kate L.
Sales
“Birdeye can be a bit pricey, especially for smaller teams or businesses on a tighter budget.”
GY
Ghiwa Y.
IT manager
“Sometimes the auto responses do not fire to all reviews that I have auto responses set up for.”
KO
Krystina O.
Client Manager
- Vendor responds to reviews
- Last review8 days ago
- Vendor responds to reviews
- Last review6 days ago
Key features
- Total features138
- 2-Way Messaging
- A/B Testing
- ACH Payment Processing
- AI
- AI Accessibility Audit
- AI Citation Monitoring
- AI Content Scoring
- AI Copilot
- AI Crawler Analytics
- AI Disclosure
- AI Hallucination Detection
- AI Mention Tracking
- AI Query Matching Analysis
- AI SMS
- AI Search Ranking Insights
- AI Sentiment Monitoring
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI Traffic Attribution
- AI Visibility Reporting
- AI Visibility Score
- AI-Driven Content Recommendations
- AI-Optimized Content Structuring
- AI-Readable Content Formatting
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Adversarial Training
- Advertising Management
- Advocate Management
- Agent Collaboration
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflows
- Assessment Management
- Asset & Content Management
- Attended Automation
- Audience Targeting
- Audio References
- Audit Management
- Augmented Analytics
- Authentication
- Automated Alerts and Tasks
- Automated CMS Publishing
- Automated Email Responses
- Automated Image & Video Editing
- Automated Publishing
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Replies
- Autonomous Task Execution
- Autoresponders
- BI Integration
- Backlink Monitoring
- Badges
- Barcode/Ticket Scanning
- Basic Reporting
- Batch Communications
- Before & After Pictures
- Behavior Analytics
- Bill Payment
- Billing & Invoicing
- Bounce Rate Analysis
- Brand Entity Analysis
- Brand Management
- Brand Tracking
- Brand Voice Alignment
- Brand Voice Training
- Branding
- Breadth of Partner Applications
- Budgeting
- Building and Personalizing Emails
- Bulk SMS
- Business Process Automation
- CRM
- CRM Integration
- Calendar Management
- Calendar/Reminder System
- Calendaring
- Call Recording
- Campaign Analytics
- Campaign Management
- Campaign Optimization
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Care Plan Management
- Care Summaries
- Cash Management
- Change Simulation
- Charting
- Chat/Messaging
- Chatbot
- Citation Intelligence
- Claims Management
- Client Communications
- Client Management
- Co-Browsing
- Code Generation
- Code-free Development
- Collaboration
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Community Management
- Community Q&A
- Competitive Analysis
- Competitive Benchmarking
- Competitive Intelligence
- Competitor AI Presence Comparison
- Complaint Monitoring
- Compliance Management
- Conditional Generation
- Configurable Workflow
- Confirmations/Reminders
- Consent Forms
- Consent Management
- Contact Database
- Contact Management
- Contactless NFC
- Content
- Content Calendar
- Content Creation
- Content Gap Analysis
- Content Generation
- Content Ideas
- Content Library
- Content Localization
- Content Management
- Content Moderation
- Content Safety Guardrails
- Contextual Engagement
- Contextual Guidance
- Control
- Conversation Archiving
- Conversation Editor
- Conversation Intelligence
- Conversion Rate Optimization
- Conversion Tracking
- Corporate Reporting
- Cost Management
- Creative Design
- Credit Card Management
- Credit Card Processing
- Cross-system Integration
- Cryptocurrency Processing
- Customer Accounts
- Customer Activity Tracking
- Customer Advocacy
- Customer Database
- Customer Effort Score (CES)
- Customer Engagement
- Customer Experience Management
- Customer Feedback
- Customer History
- Customer Interaction Automation
- Customer Journey Mapping
- Customer Profiles
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customer Service
- Customer Service Analytics
- Customer Service Channels
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Frameworks
- Customizable Reports
- Customizable Templates
- Customization
- Customization Interface
- Dashboard
- Data Import/Export
- Data Security
- Debit/Credit Card Processing
- E-Prescribing
- E-Prescribing and Lab Orders
- EMR/EHR
- Electronic Payments
- Electronic Signature
- Email Management
- Engagement Tracking
- Feedback Management
- File Sharing
- For Medical Spas
- Forms Management
- Generative AI
- HIPAA Compliant
- In-Person Payments
- Inbox Management
- Interaction Tracking
- Inventory Management
- Invoice Management
- Lead Capture
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Qualification
- Live Chat
- Loyalty Management
- Loyalty Program
- Marketing Automation
- Marketing Management
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Location
- Multiple Payment Options
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- Online Booking
- Online Payments
- PCI Compliance
- Partial Payments
- Payment Fraud Prevention
- Payment Processing
- Performance Metrics
- Personalization
- Photo Management
- Point of Sale (POS)
- Practice Management
- Predictive Analytics
- Proactive Chat
- Promotions Management
- Quotes/Estimates
- Ratings/Reviews
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Receipt Management
- Recurring/Subscription Billing
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- SEO Management
- SMS Messaging
- SMS Reminders
- Scheduled Messaging
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Third-Party Integrations
- Transaction History
- Transcripts/Chat History
- Transfers/Routing
- Video Support
- Visual Analytics
- Website Integration
- Total features180
- 2-Way Messaging
- A/B Testing
- ACH Payment Processing
- AI
- AI Accessibility Audit
- AI Citation Monitoring
- AI Content Scoring
- AI Copilot
- AI Crawler Analytics
- AI Disclosure
- AI Hallucination Detection
- AI Mention Tracking
- AI Query Matching Analysis
- AI SMS
- AI Search Ranking Insights
- AI Sentiment Monitoring
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI Traffic Attribution
- AI Visibility Reporting
- AI Visibility Score
- AI-Driven Content Recommendations
- AI-Optimized Content Structuring
- AI-Readable Content Formatting
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Adversarial Training
- Advertising Management
- Advocate Management
- Agent Collaboration
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflows
- Assessment Management
- Asset & Content Management
- Attended Automation
- Audience Targeting
- Audio References
- Audit Management
- Augmented Analytics
- Authentication
- Automated Alerts and Tasks
- Automated CMS Publishing
- Automated Email Responses
- Automated Image & Video Editing
- Automated Publishing
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Replies
- Autonomous Task Execution
- Autoresponders
- BI Integration
- Backlink Monitoring
- Badges
- Barcode/Ticket Scanning
- Basic Reporting
- Batch Communications
- Before & After Pictures
- Behavior Analytics
- Bill Payment
- Billing & Invoicing
- Bounce Rate Analysis
- Brand Entity Analysis
- Brand Management
- Brand Tracking
- Brand Voice Alignment
- Brand Voice Training
- Branding
- Breadth of Partner Applications
- Budgeting
- Building and Personalizing Emails
- Bulk SMS
- Business Process Automation
- CRM
- CRM Integration
- Calendar Management
- Calendar/Reminder System
- Calendaring
- Call Recording
- Campaign Analytics
- Campaign Management
- Campaign Optimization
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Care Plan Management
- Care Summaries
- Cash Management
- Change Simulation
- Charting
- Chat/Messaging
- Chatbot
- Citation Intelligence
- Claims Management
- Client Communications
- Client Management
- Co-Browsing
- Code Generation
- Code-free Development
- Collaboration
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Community Management
- Community Q&A
- Competitive Analysis
- Competitive Benchmarking
- Competitive Intelligence
- Competitor AI Presence Comparison
- Complaint Monitoring
- Compliance Management
- Conditional Generation
- Configurable Workflow
- Confirmations/Reminders
- Consent Forms
- Consent Management
- Contact Database
- Contact Management
- Contactless NFC
- Content
- Content Calendar
- Content Creation
- Content Gap Analysis
- Content Generation
- Content Ideas
- Content Library
- Content Localization
- Content Management
- Content Moderation
- Content Safety Guardrails
- Contextual Engagement
- Contextual Guidance
- Control
- Conversation Archiving
- Conversation Editor
- Conversation Intelligence
- Conversion Rate Optimization
- Conversion Tracking
- Corporate Reporting
- Cost Management
- Creative Design
- Credit Card Management
- Credit Card Processing
- Cross-system Integration
- Cryptocurrency Processing
- Customer Accounts
- Customer Activity Tracking
- Customer Advocacy
- Customer Database
- Customer Effort Score (CES)
- Customer Engagement
- Customer Experience Management
- Customer Feedback
- Customer History
- Customer Interaction Automation
- Customer Journey Mapping
- Customer Profiles
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customer Service
- Customer Service Analytics
- Customer Service Channels
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Frameworks
- Customizable Reports
- Customizable Templates
- Customization
- Customization Interface
- Dashboard
- Data Import/Export
- Data Security
- Debit/Credit Card Processing
- E-Prescribing
- E-Prescribing and Lab Orders
- EMR/EHR
- Electronic Payments
- Electronic Signature
- Email Management
- Engagement Tracking
- Feedback Management
- File Sharing
- For Medical Spas
- Forms Management
- Generative AI
- HIPAA Compliant
- In-Person Payments
- Inbox Management
- Interaction Tracking
- Inventory Management
- Invoice Management
- Lead Capture
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Qualification
- Live Chat
- Loyalty Management
- Loyalty Program
- Marketing Automation
- Marketing Management
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Location
- Multiple Payment Options
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- Online Booking
- Online Payments
- PCI Compliance
- Partial Payments
- Payment Fraud Prevention
- Payment Processing
- Performance Metrics
- Personalization
- Photo Management
- Point of Sale (POS)
- Practice Management
- Predictive Analytics
- Proactive Chat
- Promotions Management
- Quotes/Estimates
- Ratings/Reviews
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Receipt Management
- Recurring/Subscription Billing
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- SEO Management
- SMS Messaging
- SMS Reminders
- Scheduled Messaging
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Third-Party Integrations
- Transaction History
- Transcripts/Chat History
- Transfers/Routing
- Video Support
- Visual Analytics
- Website Integration
Integrations
- Total integrations8
- 1CoreSolution
- 8am MyCase
- AgencyAnalytics
- Booker
- Buildertrend
- CareStack
- ChatBot
- CompanyCam
- Connect CRM
- Covetrus Avimark
- Curve Dental
- Denticon
- Dentrix
- Dentrix Ascend
- Dentrix Enterprise
- Domo
- Eaglesoft
- Facebook Business Suite
- FareHarbor
- FieldEdge
- FieldPulse
- FieldRoutes
- Filevine
- Freshdesk
- Glassdoor
- Google Ads
- Gorgias
- Housecall Pro
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Intelerad
- KingAsterisk Contact Center Software
- Lightspeed Retail
- Localo
- MRI Property Management
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- ModMed Patient Engagement
- NAPA TRACS
- NetSuite
- NexHealth
- Nexsyis Collision
- NextGen Enterprise
- Open Dental
- Oracle Database
- Oryx Dental Software
- PatientNow
- Podium
- PointClickCare EHR for Skilled Nursing Facilities
- Practice Better
- Python Connector for NetSuite
- QuickBooks Online
- Rent Manager
- RingCentral Engage Voice
- Roommaster
- STORIS
- SearchAtlas
- ServMan
- ServiceM8
- ServiceTitan
- Shopify
- Shopify POS
- SiteLink Web Edition
- SmartAdvocate
- Spectora
- Sprout Social
- Storable Edge
- Tekmetric
- TikTok
- Total Expert
- Trustpilot
- Valant EHR Suite
- WebPT
- WelcomeHome
- Xero
- Yardi Voyager
- Zapier
- Zoho CRM
- eClinicalWorks
- Total integrations74
- 1CoreSolution
- 8am MyCase
- AgencyAnalytics
- Booker
- Buildertrend
- CareStack
- ChatBot
- CompanyCam
- Connect CRM
- Covetrus Avimark
- Curve Dental
- Denticon
- Dentrix
- Dentrix Ascend
- Dentrix Enterprise
- Domo
- Eaglesoft
- Facebook Business Suite
- FareHarbor
- FieldEdge
- FieldPulse
- FieldRoutes
- Filevine
- Freshdesk
- Glassdoor
- Google Ads
- Gorgias
- Housecall Pro
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Intelerad
- KingAsterisk Contact Center Software
- Lightspeed Retail
- Localo
- MRI Property Management
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- ModMed Patient Engagement
- NAPA TRACS
- NetSuite
- NexHealth
- Nexsyis Collision
- NextGen Enterprise
- Open Dental
- Oracle Database
- Oryx Dental Software
- PatientNow
- Podium
- PointClickCare EHR for Skilled Nursing Facilities
- Practice Better
- Python Connector for NetSuite
- QuickBooks Online
- Rent Manager
- RingCentral Engage Voice
- Roommaster
- STORIS
- SearchAtlas
- ServMan
- ServiceM8
- ServiceTitan
- Shopify
- Shopify POS
- SiteLink Web Edition
- SmartAdvocate
- Spectora
- Sprout Social
- Storable Edge
- Tekmetric
- TikTok
- Total Expert
- Trustpilot
- Valant EHR Suite
- WebPT
- WelcomeHome
- Xero
- Yardi Voyager
- Zapier
- Zoho CRM
- eClinicalWorks
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