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Podium vs tawk.to Comparison (2026)
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Overview
Cloud-based AI platform for local and SMB businesses unifying text, phone, email, social, reviews, and payments in a single inbox.
tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
527
5
4
3
2
1
326
111
29
14
47
- Value for money
- Ease of use
- Features
- Customer support
4.6
345
5
4
3
2
1
223
102
13
3
4
- Value for money
- Ease of use
- Features
- Customer support
Pros
Larry K.
IT Manager
Stephen G.
General Manager
Erika B.
Sales Administrative Assistant
Pros
Andrea L.
Innovation Manager
Andrea L.
Innovation Manager
Andrea L.
Innovation Manager
Cons
Jim O.
CEO
Jim O.
CEO
Jim O.
CEO
Cons
Harish K.
Lead Web Developer
Oscar S.
Operations Manager
Tristan W.
Creative Lead
- Vendor responds to reviews
- Last review8 days ago
- Vendor responds to reviews
- Last review4 months ago
Key features
- Total features138
- 2-Way Messaging
- ACH Payment Processing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Automated Responses
- Automated Scheduling
- Autoresponders
- Batch Communications
- Before & After Pictures
- Billing & Invoicing
- CRM
- Call Recording
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Canned Responses
- Chat/Messaging
- Client Communications
- Client Management
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Compliance Management
- Consent Forms
- Consent Management
- Contact Database
- Contact Management
- Content Management
- Credit Card Processing
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Debit/Credit Card Processing
- E-Prescribing
- E-Prescribing and Lab Orders
- EMR/EHR
- Electronic Payments
- Electronic Signature
- Email Management
- Engagement Tracking
- Feedback Management
- File Sharing
- For Medical Spas
- Forms Management
- Generative AI
- Geotargeting
- HIPAA Compliant
- In-Person Payments
- Inbox Management
- Interaction Tracking
- Inventory Management
- Invoice Management
- Lead Capture
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Qualification
- Live Chat
- Loyalty Management
- Loyalty Program
- Marketing Automation
- Marketing Management
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Location
- Multiple Payment Options
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- Online Booking
- Online Payments
- PCI Compliance
- Partial Payments
- Payment Fraud Prevention
- Payment Processing
- Performance Metrics
- Personalization
- Photo Management
- Point of Sale (POS)
- Practice Management
- Predictive Analytics
- Proactive Chat
- Promotions Management
- Quotes/Estimates
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Receipt Management
- Recurring/Subscription Billing
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- SEO Management
- SMS Messaging
- SMS Reminders
- Scheduled Messaging
- Screen Sharing
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Third-Party Integrations
- Transaction History
- Transcripts/Chat History
- Transfers/Routing
- Video Support
- Visual Analytics
- Website Integration
- Total features23
- 2-Way Messaging
- ACH Payment Processing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Automated Responses
- Automated Scheduling
- Autoresponders
- Batch Communications
- Before & After Pictures
- Billing & Invoicing
- CRM
- Call Recording
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Canned Responses
- Chat/Messaging
- Client Communications
- Client Management
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Compliance Management
- Consent Forms
- Consent Management
- Contact Database
- Contact Management
- Content Management
- Credit Card Processing
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Debit/Credit Card Processing
- E-Prescribing
- E-Prescribing and Lab Orders
- EMR/EHR
- Electronic Payments
- Electronic Signature
- Email Management
- Engagement Tracking
- Feedback Management
- File Sharing
- For Medical Spas
- Forms Management
- Generative AI
- Geotargeting
- HIPAA Compliant
- In-Person Payments
- Inbox Management
- Interaction Tracking
- Inventory Management
- Invoice Management
- Lead Capture
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Qualification
- Live Chat
- Loyalty Management
- Loyalty Program
- Marketing Automation
- Marketing Management
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Location
- Multiple Payment Options
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- Online Booking
- Online Payments
- PCI Compliance
- Partial Payments
- Payment Fraud Prevention
- Payment Processing
- Performance Metrics
- Personalization
- Photo Management
- Point of Sale (POS)
- Practice Management
- Predictive Analytics
- Proactive Chat
- Promotions Management
- Quotes/Estimates
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Receipt Management
- Recurring/Subscription Billing
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- SEO Management
- SMS Messaging
- SMS Reminders
- Scheduled Messaging
- Screen Sharing
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Third-Party Integrations
- Transaction History
- Transcripts/Chat History
- Transfers/Routing
- Video Support
- Visual Analytics
- Website Integration
Integrations
- Total integrations8
- Adobe Commerce
- BigCommerce
- Cayzu
- Cloudflare
- CompanyCam
- Connect CRM
- Drupal
- FareHarbor
- FieldEdge
- Google Ads
- Housecall Pro
- Joomla
- OpenCart
- PrestaShop
- QuickBooks Online
- ServiceTitan
- Shopify
- Squarespace
- Tekmetric
- Weebly
- WordPress
- Zen Cart
- Total integrations14
- Adobe Commerce
- BigCommerce
- Cayzu
- Cloudflare
- CompanyCam
- Connect CRM
- Drupal
- FareHarbor
- FieldEdge
- Google Ads
- Housecall Pro
- Joomla
- OpenCart
- PrestaShop
- QuickBooks Online
- ServiceTitan
- Shopify
- Squarespace
- Tekmetric
- Weebly
- WordPress
- Zen Cart
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