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Talkable Logo

Talkable

Referral marketing platform for eCommerce companies

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Talkable Pricing, Features, Reviews and Alternatives

Talkable product overview

What is Talkable?

Talkable offers a platform to maximize the impact of referrals for e-commerce sites. Talkable makes it easy to run multiple campaigns concurrently, with unique offers targeting different customers. Platform features include segmentation capabilities, an A/B testing suite, and customer service and fraud prevention portals.

Key benefits of using Talkable

  • Via Talkable's real-time template editor, users can customize and preview a standard campaign template, or create their own from scratch.

  • Users can test and measure the impact of different text, designs, campaigns and offer types with Talkable's A/B testing and analytics.

  • The Talkable platform detects and deters fraudulent activity by "unauthorizing" transactions from referrals with the same email address, IP address, or cookies. Suspected violators can be prevented from seeing referral offers at all.

  • Talkable has one-click integration with the major e-commerce platforms as well as other e-commerce platforms via an easy to integrate javascript.

  • The Talkable API and iOS SDK can be integrated directly with native mobile apps, and the platform's templates are all mobile-responsive.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Phone Support
    FAQs/Forum

    Training options

    Documentation
    In Person
    Live Online
    Webinars
    Videos

    Talkable pricing information

    Value for money

    4.6

    /5

    29

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Talkable features

    Functionality

    4.4

    /5

    29

    Total features

    41

    2 categories

    Most valued features by users

    Campaign Management
    API
    Reporting & Statistics
    Activity Dashboard
    Third Party Integrations
    Data Import/Export
    Customizable Templates
    Campaign Analytics

    Functionality contenders

    Talkable users reviews

    Overall Rating

    4.7

    /5

    29

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.92/10
    Rating distribution

    5

    4

    3

    2

    1

    21

    8

    0

    0

    0

    Pros
    I love how easy it is to use and how supportive the team is. They do a wonderful job in helping me execute whatever is needed.
    Reporting dashboard is super easy to understand and has every bit of data you could want. Also customer service center is really easy and the team loves it.
    Talkable is a fantastic product that has helped us drive substantial revenue. The best part about Talkable is the people, they are willing to go above and beyond to help you drive sales.
    Cons
    As a suggestion, a drag and drop interface may make the job a little easier.
    We are over a month into our use of talkable and are still experiencing issues in the backend. It is difficult to understand our ROI on this investment because of the backend issues.
    Reporting is done regularly, no question left unanswered.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Advanced software + great support

    Reviewed 3 years ago

    Extremely positive experience and visible results

    Pros

    Talkable team helped with every stage of campaign launch and A/B test every step of the program. It turned word of mouth into an efficient channel for our business. Much more advanced than what I've seen or heard about in rewards marketing so far.

    Cons

    Tallkable is not the easiest martech software we used, plus we had some issues with integration with our transaction system. However, it all worth it - the uplift in sales we get and the quality of traffic are great.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Referral marketing platform for resharing discounts to my customers friends and family.

    Reviewed 3 years ago

    The power of referral is definitely strong.

    Pros

    Talkable referral platform helps us generate extra sales in the luxury watch industry. Backed up by a solid remarketing strategy, resharing purchased items with a coupon increased ROI.

    Cons

    The strategy of discounts took us some time. Once we had the mockups for resharing products, we had to deal with our custom site. Talkable provided their own developers who were able to quickly implement integration with our site and Adroll.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    Great product for referral marketing

    Reviewed 3 years ago
    Pros

    Great security and fraud prevention options.

    Cons

    Setting up campaign creatives can be a bit tricky.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Good Service and Excellent Client Support

    Reviewed 3 years ago

    Despite my frustrations with the user dashboard, the client support we receive is exceptional. We have limited bandwidth across our team to manage this channel and our client service team does an excellent job bridging that gap, reporting, bringing new ideas to the table, and helping us execute.

    Pros

    I like that the software offers a lot of different features and is often developing new features for clients to optimize their referrals

    Cons

    I find the dashboard EXTREMELY difficult to navigate and understand what's where. The reporting is good, but the verbiage is not self-evident and finding the right report is difficult.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Referral program that generates income

    Reviewed 3 years ago

    Perfect service and advanced platform that brings results

    Pros

    While developing a marketing strategy, we’ve decided that could do everything at all times. As it turns out, creating an in-house referral program without a proper tool reminds a fairy tale about Jack of all trades. Therefore we found Talkable. It saves time, and time is money, so it saves our money too. What is awesome about them is complete program support through calls. Whatever a question we asked, they responded. After tests and researches, we built a referral program which drives sales.

    Cons

    Some reports are confusing, but training and Customer Success manager helped with metrics.

    Talkable FAQs and common questions

    Q. What type of pricing plans does Talkable offer?

    Talkable has the following pricing plans:
    Pricing model: Free, Subscription


    Q. Who are the typical users of Talkable?

    Talkable has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Talkable support?

    Talkable supports the following languages:
    English


    Q. Does Talkable support mobile devices?

    Talkable supports the following devices:
    Android, iPad, iPhone


    Q. Does Talkable offer an API?

    Yes, Talkable has an API available for use.


    Q. What other apps does Talkable integrate with?

    Talkable integrates with the following applications:
    Adobe Commerce, Shopify


    Q. What level of support does Talkable offer?

    Talkable offers the following support options:
    Email/Help Desk, Chat, Phone Support, FAQs/Forum

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