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Trustpilot vs Score My Reviews Comparison

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Overview

Trustpilot is a customer review management platform that helps online businesses to establish a trusted brand and connect...

Category Leaders

Score My Reviews is a review management software for small and medium-sized businesses. It helps local businesses monitor...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

259

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

49

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

1.1K

5

4

3

2

1

765

289

52

11

33

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.9

67

5

4

3

2

1

61

5

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Great for looking up reviews made by real people and not just bots doing reviews. Its kind funny to write a review about a review site that does reviews.
I enjoy the ability of consumers and users to provide honest feedback, suggestions, experiences with the company and products, as well as share frustrations.
Overall it has been great, I have found some amazing software thanks to Trustpilot.

Pros

It keeps my Google business site fresh with new text. I also love that there are ways to place your reviews on your website and have them update which helps my website get found better on searches.
User-Friendly interface, minimal explanation of how to use it. A good way to get the client's feedback, it is affordable and helps improve teamwork and time management.
It is ultimate solution for improving company rating and rank. Easy to work, great customer support and affordable.

Cons

Because some of the reviews about the 'fraudulent' companies in trend there, are hard to believe that it was an issue posted there as a review.
There's no option to always get in contact with the customers. When a customer posts a bad review, the only thing we could do is ask the customer for it's reference number so that we can look into it.
Customer support wasn't sure what's the problem when I'm getting error while signing up.

Cons

So far there is item to dislike about this service.
Goes to show that will be a certain percentage of customers will bother to leave a review even if you have exceptional service.
We yet have to discover a negative aspect to Score My Review.
  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features49
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Anonymous Feedback
  • Campaign Management
  • Complaint Monitoring
  • Customer Database
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Visualization
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Knowledge Management
  • Mobile Survey
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Language
  • Multi-Location
  • Negative Feedback Management
  • Performance Metrics
  • Predictive Analytics
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Review Badge Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • SEO Management
  • SMS Messaging
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Text Fields
  • Third-Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Website Integration
  • Widgets
  • Total features23
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Anonymous Feedback
  • Campaign Management
  • Complaint Monitoring
  • Customer Database
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Visualization
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Knowledge Management
  • Mobile Survey
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Language
  • Multi-Location
  • Negative Feedback Management
  • Performance Metrics
  • Predictive Analytics
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Review Badge Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • SEO Management
  • SMS Messaging
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Text Fields
  • Third-Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Website Integration
  • Widgets

Integrations

  • Total integrations100
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier
  • Total integrations1
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier

User reviews that mention these apps

ZR
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Zach R.

Marketing and Advertising, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Trustpilot logo

Trustpilot

Customers Trust IT

Reviewed 5 years ago
Pros

Customers trust Trustpilot for thoughtful and honest reviews. I link to it on all my clients pages because it's seen as a good indicator of company likeability.

Cons

You can't get rid of untruthful reviews, which can be frustrating when it brings down your overall score.

Vendor response

Hi Zach, Thanks for the review. It's great to hear you're using Trustpilot on all your clients pages. We definitely work hard to combat fake reviews on site and have reporting processes in place to help out. However, we're not perfect and will definitely take your feedback into consideration to improve upon in the near future. We hope you continue enjoying upgrading the world with Trustpilot reviews!

DO
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Derek O.

Wholesale, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Trustpilot logo

Trustpilot

Great in theory,

Reviewed 6 years ago

Feedback from customers

Pros

Getting feedback of customers. See where you are falling short or hitting the mark. Very nice features and implementation

Cons

People who are not customers and did not order are able to leave bad reviews. Once you complain against them you will never win and never get it removed from your score. No one reviews us.

Vendor response

Hi Derek, Thanks for the review. It's great to hear you're seeing the benefits of collecting customer feedback. Consumers can leave reviews for companies within our guidelines. We do allow companies to report reviews that they think go against our guidelines. We'd love the chance to improve your Trustpilot experience, so please don't hesitate to get in touch.

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Jacob H.

Furniture, 1,001-5,000 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Trustpilot logo

Trustpilot

Disappointing Service and Misleading Practices

Reviewed 6 months ago

As a customer, I expect a certain level of sincerity and professionalism from companies, especially those that promote genuine customer experiences. Unfortunately, my interactions with this company have been utterly disappointing, characterized by a lack of real communication and a failure to adhere to their own stated guidelines. I approached the company with a serious concern that directly contradicted...

Pros

Their website is fairly well-designed and easy to use.

Cons

Untrustworthy business practices and kartel-like methods. Your score is greatly affected by your interest in buying the products to be able to build up positive reviews.

Vendor response

Hi Jacob, Thanks for taking the time to share this with us. While we don't love hearing that you haven't had the best experience with Trustpilot, we appreciate feedback in all of its forms. If you could leave us with more information surrounding your account, we can follow up with our team on this one and try our best to improve your experience. Thanks, The Trustpilot Team

GS
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Gregg S.

Consumer Goods, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Trustpilot logo

Trustpilot

A great online review website with easy to use widgets that integrates into our website easily.

Reviewed 6 years ago

A lot of customers look for reviews just to gauge if overall expected experience is positive. With our high score, people tend to complete their order with confidence.

Pros

We are able to sync TrustPilot to our Woocommerce website so invitations are automatically sent out. Saves the time of having someone input invitations 1 by 1.

Cons

Nothing that I can think of. The only thing that may be an issue is the widget may slow loading time of a page. We just have to use a smaller one.

Vendor response

Hi Gregg, Thanks for taking the time to leave us a review. It's nice to hear you've been able to seamlessly setup Trustpilot and one of our integrations. We apologize for any slow load times and have let the team know of your feedback. Let's upgrade the world with reviews!

AC
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Amanda C.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Trustpilot logo

Trustpilot

We've had great success with Trustpilot and really love working with the software.

Reviewed 6 years ago
Pros

We like that it allows us to gather real-time data on how our members are enjoying our service and the customer service is excellent.

Cons

We don't like the way that the star score is calculated, as it seems a bit unusual. It gives a lot of weight to the one star reviews.

Vendor response

Hi Amanda, Thanks for taking the time to leave us a review. We love hearing that you've reached great success with Trustpilot and are enjoying your experience. We'll let our team know of your feedback regarding star ratings. Please don't hesitate to contact us in the future with any questions or concerns!

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Dylan E.

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Trustpilot logo

Trustpilot

Application to have all reviews and opinions centralized

Reviewed 6 years ago

It allows us to have all our reviews in a single location with integrated statistics.

Pros

It is great for e-commerce companies to get honest feedback on their company and products. The interface is clear and it is easy to navigate through reviews. Also a great feature is the option to comment on the review, so that you can follow-up on any complaints or questions. It is also great that Trustpilot has partnered with Google, meaning your reviews can show up on adds or search results.

Cons

It is on the pricey side, especially for small- to midsized companies. Reviews given on the service are not checked, meaning a user that gives a great review, but mistakenly clicked 1 star will negatively affect your average score.

Vendor response

Hi Dylan, Thanks for the feedback. We love hearing that you're enjoying the many features Trustpilot has to offer. We do know what we do comes at a cost, but offer all different tiers to hopefully fit all businesses needs. However, we've passed along your comments to our team to look into more. Please don't hesitate to contact us with any future questions or concerns. Let's upgrade the world with reviews!

EC
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Erin C.

Financial Services, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Trustpilot logo

Trustpilot

Very Helpful!

Reviewed 6 years ago
Pros

TrustPilot gives us lots of great ways to both gather and promote reviews from our customers. We really enjoy the product and think its a good value

Cons

We have returning customers that provide us reviews 2-4 times and they are not calculated into our score because they come from the same email address. As a services company we should be able to have these count towards that.

Vendor response

Hi Erin, Thanks for the review! We love hearing that you're enjoying using Trustpilot to collect customer feedback. We'll definitely pass along your feedback regarding reviews and calculations to our team. Please feel free to get in touch with any questions or concerns!

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Buddika S.

Computer Software, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Trustpilot logo

Trustpilot

Good guidance

Reviewed 4 years ago

Good one.May be it can be the best but need to improve more.I use it often and i would like to recommend it to anyone

Pros

Great product with trusted details for anyone. Before try any product you can get a check here for a good trusted review and a trusted score created by trustpilot. One of the good products in the industry to check any product's legitness.

Cons

Some details provided by users are not matching for their trust score.that is the only issue i see here. You can see bad trust score for a product but in user reviews it stays as a legit product. It should be corrected

Vendor response

Hi Buddika, Thanks for the feedback. We're glad to hear you're finding Trustpilot helpful when checking for reviews. Each time a consumer gives a company a review between 1 and 5 stars we recalculate the overall TrustScore. If you're ever seeing a glitch with this, please let us know at support@trustpilot.com so we can look into ASAP. We hope you'll continue enjoying your Trustpilot experience!

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Rich K.

Education Management, 201-500 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Trustpilot logo

Trustpilot

Great reliable and trustworthy platform for reviews

Reviewed 4 years ago

As I’ve said, I wish all reviews platforms operated as well and ethically as Trust Pilot. I am grateful the work they put in in the background to make the service meaningful.

Pros

I can rely on Trust Pilot reviews. I find if I base my purchases on Trust Pilot reviews, I never have an issue. I wish all reviews platforms were as trustworthy.

Cons

I can’t think of any leasts. The platform allows for vetting of potentially fake reviews, and I like that. I only wish more retailers utilized TrustPilot.

Vendor response

Hi Rich, Thanks for taking the time to leave us a review. We love hearing that you've put your trust in Trustpilot. Let's upgrade the world with reviews!

AR
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Verified reviewer

1,001-5,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Trustpilot logo

Trustpilot

I enjoy the ability to post reviews about my company to the public

Reviewed 6 years ago

easily repsond to repost and review my company reviews

Pros

I enjoy how easy it is for my team to respond to customer reviews and for customers to edit their reviews. I also enjoy the graphics that I can repost reviews with.

Cons

I wish there were more ways to export certain reviews to show potential customers how good my business is, like being able to add custom images for the reviews to be published on top of.

Vendor response

Hi there, Thanks for the feedback. It's great to hear you're enjoying using Trustpilot to collect and publish customer reviews. We do offer the image generator to publish your reviews with fun pictures, but will let our team know of your feedback regarding wanting more ways to export reviews.

KC
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Kathryn C.

Higher Education, 1,001-5,000 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Trustpilot logo

Trustpilot

Helpful and trustworthy

Reviewed 5 years ago

Being able to source trustworthy reviews before committing to new tradespeople/companies

Pros

I can find genuine reviews on services that I trust from local people. It is also straightforward for leaving my own reviews.

Cons

There weren't any downsides to the software that I experienced. I would recommend it.

Vendor response

HI Kathryn, Thanks for the feedback. We love to hear you're enjoying reading reviews on Trustpilot. Please don't hesitate to get in touch in the future with any questions or concerns.

AR
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Verified reviewer

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Trustpilot logo

Trustpilot

Nice platform but doesn't get a lot of trust from users

Reviewed 6 years ago
Pros

Nice platform that is easy to use and options are good too. Not sure about much else since people don't seem to trust them.

Cons

Sometimes there is false advertising other times they take down genuine reviews. My account was also flagged saying that Trustpilot employees wrote some of the reviews. Not their fault, they were probably told to do it. Lots of sites had extremely negative reviews about that specific company from users who attached to their reviews the word "scam."

Vendor response

Hi there, Thanks for taking the time to leave us a review. We work hard to be the most trusted review community. We do ask that all reviews follow our guidelines and our team looks into these types of cases. However, we'll be sure to pass along your feedback to the team. Please don't hesitate to contact us with any questions.

KH
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Kristina H.

Security and Investigations, 201-500 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Trustpilot logo

Trustpilot

Trustworthy reviews

Reviewed a year ago
Pros

It gives customer's a voice and ability to bring in new customers.

Cons

The reviews need to be reviewed just as Google reviews needs.

Vendor response

Hi Kristina, Thanks for your review. It's great to know that you've put your trust into Trustpilot! Thanks, The Trustpilot Team

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Ashish A.

Warehousing, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Trustpilot logo

Trustpilot

Waters of Customer Feedback

Reviewed 5 days ago
Pros

User-Friendly Interface: The website is easy to navigate, making it simple for users to submit reviews.

Cons

Potential for Biased Reviews: While most reviews are genuine, there is a possibility of biased or fake reviews which can mislead consumers.

JB
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James B.

Marketing and Advertising, self-employed

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Trustpilot logo

Trustpilot

There are stronger, more affordable, more flexible alternatives

Reviewed 5 years ago

Trustpilot are the dinosaur of the reviews industry; they're adapting to the better competition, finally, but mostly just by copying them. Still, I find they are un-needed for what they offer. There are competitors that are more affordable, have more features, have better customer service, have shorter contracts, have more integrations, more flexibility, so I really do not recommend them.

Pros

- Can collect reviews - Can reply to reviews - Can display reviews on website

Cons

- Unjustifiably expensive price - Pushy sales people - Ridiculous contract lengths, again with pushy sales people trying to lock you in - They censor reviews. They give in and let companies over-moderate and remove genuine reviews. *This is the big one for me, I simply do not trust them anymore.*

Vendor response

Hi James, Thanks for the feedback. It will never make sense for us to censor or moderate reviews, or let companies pay to remove bad reviews. You're always free to contact our compliance team to clear the air on our guidelines and processes. We know what we do comes at a cost, but we have different plan options to try and suit the needs of every business. We'll definitely take your feedback regarding cost and our contract lengths into consideration as improvements for the future. If there's anything we can do to improve your Trustpilot experience, please don't hesitate to contact our team.

SL
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Sean L.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Trustpilot logo

Trustpilot

Good review platform with SEO benefits, developer needed to implement triggered review request

Reviewed 6 years ago

Star rating shown on Google. Always collecting reviews so we never have a huge time gap without reviews being posted.

Pros

Able to show star rating on Google Cost was very reasonable compared to other companies Easy to use control panel

Cons

Product reviews don't show customer service replies No control over what reviews are shown Developer needed for triggered reviews and adding reviews to website Review form on website not part of the pro plan

Vendor response

Hi Sean, Thanks for the feedback. We love hearing that you're enjoying our platform and SEO benefits. We'll be sure to pass along your comments regarding product reviews to the team. Let's upgrade the world with reviews!

CR
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Charles R.

Education Management, 501-1,000 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Trustpilot logo

Trustpilot

Go-to tool for unbiased reviews of products and services.

Reviewed 2 years ago
Pros

Easy to leave reviews, easy to understand reviews, clear rating system, concise reviews.

Cons

Leaving negative reviews are sometimes challenged by the third party but this is not really negative but just takes more time in uploading proof of purchase. However, never have I been asked for proof of purchase in leaving a positive review so question whether all positive reviews are legitimate.

BV
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Brian V.

Internet, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Trustpilot logo

Trustpilot

My honest opinion about Trustpilot

Reviewed 2 years ago

Customer engagement has increased since I now know what my customers are complaining about and I can quickly fix it with the help of Trustpilots analysis and feedback management.

Pros

I like that my customers can freely say what they feel about my business and having a customer take their time to give a review means I can offer support outside of my own business. This in turn increases my overall customer service experience and offers potential customers transparency and unbiased business practices.

Cons

I didn't like the fact that people can't be screened for legitimate reviews so that hurts my business sometimes because some people come on Trustpilot to give negative reviews so that really messes up the metrics. Hence I have stated I don't really like reports because they have fake reviews.

Vendor response

Hi Brian, Thanks for taking the time to share your experience! We love hearing that you're enjoying using Trustpilot and are happy that your customers can share their genuine experiences. Trust is at the heart of what we do, which is why our team is constantly working to fight fake reviews and misuse. Whilst we consistently invest time and resource into our fake reviews detection, for us, it's an ongoing process. We're always making updates to our automated systems, researching fake review patterns and recently we launched a legal initiative to combat review selling at its source - review seller networks. We know our work in this area isn't a catch-all and there will always be work to be done, but, we're up for the challenge! Thanks, The Trustpilot Team

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Jim C.

Online Media, self-employed

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Trustpilot logo

Trustpilot

I don't recommend using Trustpilot

Reviewed 4 years ago
Pros

I have nothing positive to say. You are better off using Google to collect reviews.

Cons

I used to have a stellar 5 star rating from 18 reviews. A person I have never don't business with left my company a one star review. This review alone dropped my rating to 3 stars. Trustpilot can not remove or resolve reviews that were not meant for my company.

Vendor response

Hi Jim, Thanks for the review and we're really sorry to hear that you're not enjoying your Trustpilot experience so far. We do allow companies to report reviews that go against our guidelines. Here's more on how to do so: https://trst.pl/2YjwGaN. If you're ever having trouble with any reviews on our platform, our Content Integrity team would be more than happy to help out. Please don't hesitate to get in touch at compliance@trustpilot.com.

at
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adrian t.

Internet, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Trustpilot logo

Trustpilot

using it 2years+

Reviewed 2 years ago

a great tool to measure customer satisfaction, however, some of the functions are not user friendly

Pros

good track of reviews, traceable reviews,

Cons

some bad and unfair reviews cannot be deleted or flagged.

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Gurvinder K.

Information Technology and Services, 501-1,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Trustpilot logo

Trustpilot

"Great source for collecting and showing reviews"

Reviewed 2 years ago

I'm using this trusted platform and I love it.

Pros

Firstly Trustpilot is a very trusted platform for social proof in my opinion. Every time when I want information about any product or service to check genuine things I go to these websites to check what I need. I see all reviews and information regarding my need on one platform. No need to go anywhere. Very easy-to-use interface too.

Cons

Good platform for collecting and showing reviews. I'm using it for many years. I never find any issue in this. Sometimes it takes time to upload my reviews that thing irritates sometimes otherwise all is good.

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Edesiri I.

Health, Wellness and Fitness, 11-50 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Trustpilot logo

Trustpilot

QUITE A RELIABLE SITE FOR REVIEWS

Reviewed 4 years ago

Despite my reservations about some of the reviews on the site, it is still a software worth using for reviews on various businesses and sites.

Pros

One notable feature of this site is that it put up ways to check clients and consumers review on businesses and services. For example, the "flag" button. This shows their acknowledgement of the power of words. The proper organisation and transparency of the site is also a very outstanding feature.

Cons

They claim to discourage promotional reviews, especially unrelated to the topic, but I have noted people who just condemn businesses with their review and go on to promote another. And they do this repeatedly with several businesses on trust pilot.

Vendor response

Hi Edesiri, Thanks for taking the time to leave us a review. We're so happy to hear that you've put your trust into Trustpilot! If there are any concerns in the future around people using our platform, please let our team know via this form https://trst.pl/30S3fjB. They can look into and help out.

SR
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Sasha R.

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Trustpilot

Effective and Intuitive

Reviewed 6 years ago
Pros

It's really easy to use the tool As a PM I most value negative reviews, so it's great that I can subscribe to those

Cons

I would like to be able to subscribe to reviews that contain keywords relevant for my scope of work.

Vendor response

Hi Sasha, Thanks for the review! It's great to hear you're finding it easy to use Trustpilot. We've let our team know of your feedback regarding subscribing to reviews with certain keywords. Please don't hesitate to contact us with any questions or concerns. Let's upgrade the world with reviews!

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Stace G.

Market Research, 11-50 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Trustpilot

An invaluable place to go with reviews for everything

Reviewed 2 years ago
Pros

Honestly if you aren't sure about a company, restaurant, person basically anything you can think of you can probably find at least a couple of reviews of them on Trustpilot. Its very helpful when trying to make a decision on something

Cons

Sometimes have to be wary of fakes reviews or people posting reviews after receiving something for free. But you can often tell these reviews apart from genuine ones.

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Nathan D.

501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Trustpilot

Easy to collect reviews

Reviewed 6 years ago
Pros

I like that by collecting verified customer reviews we are able to establish a trusted Google Sellers Rating for our business.

Cons

Organic reviews are not counted toward your rolling 150 reviews needed to maintain Google Sellers Ratings.

Vendor response

Hi Nathan, Thanks for the review! We love hearing that you're finding it easy to collect customer feedback and establish a trusted Google Seller Rating for your business. We've let our team know of your feedback and comments regarding organic reviews so they can have a look further. Please don't hesitate to contact us in the future with any questions or concerns. Let's upgrade the world with reviews!