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Yotpo vs Okendo Comparison (2026)

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Good recommendations?

Yotpo

Okendo

Overview

Maximize response rate with personalized review requests, reminders, and incentives. Use one interface to collect, manage, and respond to your customer content.

Okendo helps Shopify brands turn shoppers into Superfans with Reviews, Loyalty, Referrals, Quizzes, and Surveys.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

199

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.5

377

251

Value for money

Ease of use

Features

Customer support

72%

would recommend this app

4.9

241

214

Value for money

Ease of use

Features

Customer support

89%

would recommend this app

Pros

“It's fine. If you need a reviews platform with decent UGC tools and want something that plays nicely with Shopify, it gets the job done. But if you're expecting a true all-in-one that replaces your ESP or a proper loyalty program, it falls short.”

Darren Y.

Sr Manager, Digital Marketing

“Their loyalty program is decent and allows SMB to offer a turnkey solution that will drive higher lifetime engagement with our biggest spending customers.”

Andrew L.

eCommerce Manager

“You can pick which reviews hit your website and if one is bad and needs further escalation it will let you reach out to the reviewer by email to solve the issue and ask them to re-review.”

Hannah D.

Warehouse Assistant Manager

Pros

“The platform gives us a good foundation for managing customer loyalty and referrals, while the Okendo team has been very helpful in understanding our requirements and suggesting ways to improve participation and revenue from the programs.”

Saurabh K.

Shopify Solutions Manager

“The platform has helped us manage our loyalty and customer referral programs across multiple Shopify stores, and the support we receive from the account and product teams has been a major advantage.”

Saurabh K.

Shopify Solutions Manager

“We currently use Okendo across 12 Shopify stores for our loyalty/rewards and referral programs, and the commercial value we receive for the setup has been excellent.”

Saurabh K.

Shopify Solutions Manager

Cons

“However during integration they duplicated points in users accounts, not as many customizations as promised, and it's super expensive”

NATASHA M.

Controller

“We also had issues with international markets as some of the copy which appears on site is hard coded in English.”

Suzanne L.

Head of CRM

“Support tickets lack basic functionality, the support portal is a security disaster, they sent me a login to a a rep, not a customer, and then just swept it under the rug.”