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Customer Journey Mapping Tools
Page 4

Customer Journey Mapping Tools Software with Reporting & Statistics (2026) - Page 4

Last updated: April 2026

All apps

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Features

Reporting & Statistics

API(74)

Third-Party Integrations(73)

A/B Testing(46)

Activity Dashboard(72)

Integrated with

WordPress(19)

Slack(20)

Shopify(19)

Gmail(10)

Google Analytics 360(21)

Pricing model

Free(29)

Open Source(5)

Free Trial(54)

One Time License(0)

Subscription(70)

Devices supported

Mac(25)

iPad(15)

Android(16)

Linux(20)

Web-based(89)

iPhone(16)

Windows(32)

Organization types

Small Business(80)

Non Profit(30)

Large Enterprises(84)

Public Administrations(24)

Freelancers(35)

Mid Size Business(79)

User rating

All Reviews

& up

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89 software options

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TCS Customer Intelligence & Insights

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based tool for customer data management.

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TCS Customer Intelligence & Insights is an AI-driven customer analytics solution that helps organizations deliver personalized, relevant, and connected customer experiences. By leveraging data from multiple sources, the solution provides a 360-degree view of the customer, enabling businesses to gain actionable insights and make informed decisions.

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Users also considered

Webtrekk

3.3

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Europe's Independent Premium Customer Analytics Platform

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Webtrekk is a digital intelligence and marketing analytics software that gives you complete control over your online digital marketing reports and portfolio. Webtrekk provides valuable insights and KPI's needed to help maximize your enterprises online performances and business development potential, along with search engine optimization and online marketing.

CFN Insight

3.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer experience software with journey mapping tools

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CFN Insight is a web-based customer experience solution for businesses of all sizes that provides features such as a customer journey map, data visualization, scorecarding, and training courses to ensure teams are up to date on all aspects of a customer's experience with their product.

Mapp Marketing Cloud

3.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Data handled. Engagement automated. Marketers liberated.

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Mapp Cloud is an Insight-led Customer Experience platform that helps B2C brands understand and act on meaningful insights. Data collection, analysis, segmentation, personalization and cross-channel engagement are the core components, transformed into real time actions for customer centric marketing.

Cheetah Digital

3.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Enterprise Multi-channel Campaign Management

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With Cheetah Digital, no list is too big, no data too complex. Put your data to use by letting it drive the action to better engage with your audience and cultivate their loyalty.

Qemotion

(0)

Emotional and semantic analysis software

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Qemotion is a cloud-based semantic and emotional analysis solution designed to help businesses evaluate the opinions of employees and customers via a unifed portal. The platform includes artificial intelligence technology, which lets organizations identify customer issues, track ratings and reviews, and take appropriate measures to ensure an optimized customer experience.

JourneyTrack

(0)

Customer Journey Mapping. Reimagined.

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JourneyTrack.io is a cloud-based (SaaS) collaboration platform to help enterprises accelerate their digital transformation by visualizing and understanding their end-to-end customer experiences globally.

smpl.

(0)

Customer journey mapping tools with communication channels

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Simpl is an omnichannel customer journey mapping platform that enables businesses to design and build a seamless client journey that rewards behavior and loyalty to your brand. The system provides customer communication tools by acting at the right time for the right customer with on-site scenarios, recommendation widgets, and interactive web pushes.

Cemantica

(0)

Customer Journey Management Platform

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Cemantica is a powerful modular platform for users to manage customer experience (CX) programs, build customer journey maps, and integrate voice of the customer (VoC data) all in one

Insightech

(0)

Understand why website users don't convert to grow revenue

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Australian Enterprise Web Analytics Software - Monitor User Journey - View Session Replays of Visitor Web Sessions - Heatmapping and Segmentation of User Data.

Skeepers Feedback Management

(0)

Understand and improve your customer experience

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Cloud-based customer satisfaction platform, which helps small to large businesses in healthcare, technology, real estate, and other sectors manage customer experience via surveys, reporting, trend analysis, engagement tracking, and more.

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Users also considered

Adobe Journey Optimizer B2B Edition

(0)

Customer journey orchestration solution for marketing teams

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Build end to end journeys and automate precise engagement with accounts and their buying groups with the assistance of AI

Read more about Adobe Journey Optimizer B2B Edition

Users also considered

Adobe Customer Journey Analytics B2B Edition

(0)

B2B customer journey mapping tool

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Adobe Customer Journey Analytics B2B Edition is an analytics tool for visualizing cross-channel data across the B2B customer lifecycle. It integrates person and group-based journey data from online and offline sources, enabling analysis of touchpoints across individuals, buying groups, accounts, and opportunities. Real-time dashboards and customizable reports unify customer data, helping marketing and sales teams collaborate to achieve shared revenue goals.

Read more about Adobe Customer Journey Analytics B2B Edition

Users also considered

Pathmode

(0)

Cloud-based product discovery software

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Pathmode is a cloud-based tool that transforms user feedback into execution-ready specifications for product teams and AI agents. The platform uses AI-assisted synthesis to convert support tickets and user friction points into structured requirements that integrate with tools such as Linear and Jira.