POINT Reviews

Point app is easy to use, free and relatively intuitive. Best customer support I have ever received from a software in my career - Stephanie is responsive and helpful always. We haven't actually embedded the software onto our website yet, but are looking into doing so. It feels great to know that feature already exists in Point app for us, when we're ready! The app is a really great "all in one" volunteer management platform.

The only feature missing from Point app in my opinion is the ability to publish the same volunteer event for multiple days at once time. Our org's volunteer shifts are the same hours every day, 5 days a week. It feels like there should be a way for me to post said shift for every weekday in a month with the click of a button, some sort of recurring shift, rather than having to create the volunteer event from a template for each day one by one. That is literally my ONLY complaint about the software - everything else is great!

-POINT is accessible on both a downloadable app as well as in a browser, making it accessible to volunteers at all different levels of tech knowledge. -POINT has awesome giving features, such as the ability to add an Amazon wishlist. It also encourages volunteers to donate. -POINT keeps track of volunteer hours according to event and/or program. It allows volunteers to manually input hours, as well...

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-I would love to see an addition in the future to allow the capability to see the breakdown of programs for each volunteer when exporting the data. i.e.: Jane Doe worked 7 hours in Crisis and 7 hours in Outreach - we should be able to see that, instead of 14 hours total in the spreadsheet.

I really loved how easy it was to integrate this software with my website. Now volunteers have constant access to what events we have going on!

I think that when you input managed volunteers, it should not be required to input their gender identity or birthday. Sometimes I don't know this information when I'm inputting managed volunteers; I'm just keeping a record of who is coming to events for my organization. I feel like this information makes my report look weird afterwards and I think this should change!

The ability to communicate with volunteers, recruit volunteers, manage volunteers and build out events in the application has been very helpful. There are a number of features that I feel are vital and lacking, however this has met our most basic needs and we look forward to future developments.

Some of my frustrations have been outlined in the previous set of questions in the rating section. I would be more than happy to continue working with our representative to help build out functions that are vital to nonprofit organizations to be able to manage our volunteers and events from end to end.

The customer service is THE BEST! Any issues they get back promptly to remedy the situation. In my field we handle many different levels of volunteers technology knowledge. So it's good to direct their questions to someone who can help them. This app is pretty user friendly where it's easy to put events up.

So I have been with them since the baby years. There have been many growing pains that they usually fix fairly quickly. There is one though that confuses my volunteers. At first you could see all our events on the app immediately. THEN... 2 different buttons to "view all" appeared. One takes you to "suggested events" and the other takes you to all your actual organization events. This has been confusing to my volunteers where they cant find events. I wish all our events just popped up like they did initially.

Setting up events for your volunteers to staff is super simple and takes all the work out of event planning. Communicating details about the events are available now 24/7 to our volunteers so they always have the information at their fingertips. Nothing gets lost in email. You don't have to call anybody to get them to volunteer.

A lot of our volunteers are retired folks who are less eager to learn new technology than younger folks. They will learn it, it's just less appealing to them initially. Stick with it though, because your younger volunteers will really appreciate the convenience of POINT.

POINT is such a sleek and easy to use platform. It doesn't have ads cluttering the pages like other free software. It also has many different features that allows me to be flexible in how I'm setting up my volunteer opportunities. I had a very specific need I was struggling to find in a platform and POINT was the only one I came across that fulfilled this need. I would definitely recommend POINT to other Volunteer Managers.

I have yet to come across a feature that I need that POINT doesn't have.

We use Point to recruit volunteers for our upcoming events, such as fundraising events, tabling/community events, and more. Point is always effective at promoting our events to new categories of people that we otherwise would not have been able to reach. Their interface is extremely easy to use on our end, and very straightforward for users as well. The clean design makes volunteering a snap. We couldn't be happier with Point.

Honestly, there are no cons to the PointApp that jump out to me. When first using the app, the volunteers skewed very young- almost all high school students. Over time though, this has been rectified and we have a wide range of ages for volunteers- great work expanding.

We loved the ease of importing and inviting our volunteers to get started with POINT. Once they became familiar with the mobile app, volunteers that support our monthly recurring event looked forward to the notifications! Volunteers are now submitting their hours completed at home which has been extremely useful to our reporting as well.

The admin user interface is clean and modern. The new menu is not the event list under "Volunteer" (which seems it should have it's own menu as "Events"). The default views in Manage Events are not the best fitting and tedious to change every time, but doesn't take away from the functionality of the views itself.

The customer service has been stellar. Thank you [SENSITIVE CONTENT] for helping us every step of the way.

Can’t add forms and wish there was a fillable signature for volunteer forms.

I find the Point software extremely easy to use and manage. As many of our events are the same month to month, I like that I can copy an event and simply change the date and time for the next month. I also like that at a glance, you can easily see the total number of volunteer hours and the dollar impact of those hours. The software has made the task of organizing volunteers extremely efficient and minimizes the amount of time I spend on creating events and seeking volunteers. Our organization also partners with two other non-profits for volunteers, and the feature to co-host an event together has helped us streamline the process of sharing volunteer information.

There are just a few minor issues I have with the software. When I manage past events, I would prefer to have the dates listed to start with the most recent date (reverse of how it is listed now). In addition, when you back out of a past event, it takes you back to the top of the list. I would rather it just take me back to the section of the list that I was currently in. Also, when you click on event activity, there are times the hours listed do not match the actual hours in the event. I think it has something to do with "dismissing a volunteer", but I am not entirely sure.

This volunteer platform is really great at tracking and signing up volunteers to usher as well as other opportunities around our theatre company.

Although we find it easy to use, there are some older volunteers that have difficulty and/or reluctance in using technology. Once they are registered and navigate around POINT, they tend to figure it out. The good news is we can still sign up folks on our end if they are really struggling.

I really enjoy using POINT for all of our volunteer management. Being able to assign/reserve spots for volunteers is really important to me as some of my volunteers are older or not technologically savvy, or perhaps they do not have access to internet, computers or a phone. This allows me to be able to record their volunteer hours!

The set up process to get volunteers on POINT is kind of a pain. I wish it was easier and faster for people to be able to sign up. Requiring a photo, while important, I totally understand, is just really hard for a lot of my volunteers to do. Especially whenever the picture size is "too big" (This was an issue that happend about 3 months ago. May be something that has been resolved now)

POINT has helped me efficiently schedule and manage volunteers for fresh market. The app allows our volunteers to see when we need the most help and then sign up for those shifts easily. Before I used POINT, volunteers would email me to schedule shifts which became an unmanageable practice when the number of volunteers we needed tripled at the start of the pandemic. I am so thankful for POINT and recommend it to any nonprofit volunteer coordinator.

The POINT app already has all the features I need for my role.

I love that I can reach out and offer service opps to my students within minutes! Students love the easy access to local service hours.

I wish I could edit an event after it has started. Sometimes it is nice to add students during or after the event if they forget to sign up.

I love that Point is free to use, and my volunteers have all said it is very easy to figure out. Customer support has been very helpful when I have a question or run into an issue. Can't wait to see it improve over time! I especially love being able to embed signups right into our website. It looks great and is very smooth. Frequency of email communication and reminders is great.

I wish I could set up automatic emails for first-time volunteers, instead of having to do it manually in my email software. With attachment capabilities. I also wish they could e-sign their onboarding forms on Point. Lastly, I wish I could see a calendar view of what shifts are happening this week/month, showing the percentage of spots filled, and who is scheduled for each day. This would be much more streamlined than having to go to each event to see who's on the shift. Ideally I could even screenshot/export the calendar for my program staff who work directly with the volunteers.

I love how volunteers can join our organization and get notified of when we post events. I like the ease of the system and the new calendar view for events is amazing.

I wish that more of the management buttons were more accessible, such as toggling between admin and volunteer view, changing the calendar view from month to week, and more options for editing volunteer hours after they have been submitted. I also wish that we could link google forms to the events for signign waivers and collecting post surveys.

I find this entire product easy to use. Once one is used to it, it's quick and easy to initiate an event, invite volunteers, etc.

There's nothing I don't like. I haven't found a feature that is not easy to use or useful.

We love that it's free for us to use, it's easy for the volunteers to use, and we've been able to reach more people at the same time as we manage our own events.

Maybe if admins would be able to manually add volunteer hours for those that do not have access to app or computer.

Volunteers like to use it to discover opportunities and to track their effort. The platform opens us to a fresh audience of eager volunteers. Regular innovations. Multiple admins. Notifications about sign-ups. Feature for emailing volunteers.

We look forward to tapping an expanded audience of volunteers as the application visibility grows, and enters more markets that match our national footprint.

I love being able to embed volunteer opportunities onto our website. That way, our website visitors do not need to log in to the POINT App in order to see what is available.

Maybe it was human error on my end and I deleted an email - I did not receive an email about a recent volunteer signup. Our volunteer opportunities are not frequent, so I don't have another example to compare it to. I will reach out to support if I have any other issues with receiving signup notifications. We also do not get a lot of volunteer signups so I hope that POINT is sending notifications to our contacts when we post new opportunities. We feel that we still need to do a lot of email outreach about volunteer opportunities ourselves.

POINT makes my volunteer management a breeze! From setting up events, sharing with current volunteers and using built in layouts to promote on our website, POINT has really been a game changer in how we handle volunteers for our events. Any time I have had a question I have been greeted with a prompt and thorough response from the team.

Nothing stands out as a big miss with their offering. They are continuously offering new features that weren't even on my mind as something I needed!

We no longer need multiple spreadsheets or calendars to organize our events and volunteers. It is easy to use for both the administrators and the users. It has helped us streamline our volunteer management while also improving the process for potential volunteers.

I'm eager to see how it will further connect with Kindful so we can track volunteer data and hours, send group correspondence more easily and track financial contributions from volunteers as well.

I especially like the integration with our donor management software because with one click, I can update our donor information and then have it ready for tracking and reporting. The integration with our website is also excellent. I love that our volunteers and potential volunteers have an intuitive and easy way to connect with our volunteer opportunities.

No cons - I'm happy with POINT. Some volunteers are technically challenged, but with a little coaching they can figure out POINT.

Volunteers like to use it to discover opportunities and track their efforts. The platform attracted us to a group of eager volunteers. Innovate regularly. Multiple administrators. Notice about registration. The ability to send emails to volunteers.

As the visibility of the app increases, we look forward to attracting more volunteers and entering more markets commensurate with our national footprint