Ability OMS - 2026 Pricing, Features, Reviews & Alternatives

Ability OMS is a cloud-based, API-enabled order management platform that centralizes orders, inventory, fulfillment, purchasing, warehouse activity, customer service, returns, and point-of-sale operations for mid-market and enterprise retailers.

Multi-Channel Order Management

Capture and manage orders from ecommerce storefronts, marketplaces, call centers, retail locations, and other sales channels. Users can access order status, line items, payments, balances, holds, notes, shipment details, tracking, customer communications, and order changes from a centralized record.

Ability OMS supports backorders, split shipments, multiple ship-to addresses, recurring and special orders, configurable workflows, customer-specific pricing, promotions, source codes, and automated order and shipping confirmations.

Inventory, Purchasing and Product Data

Maintain inventory visibility across divisions, warehouses, stores, and ecommerce channels. Manage product information, styles, kits, Bills of Material, pricing, bin locations, purchasing, receiving, stock movements, and product availability. Centralized catalog and merchandising data can be synchronized with connected sales channels.

Fulfillment and Warehouse Management

Coordinate order allocation, picking, packing, shipping, tracking, returns, and refunds. Warehouse tools support receiving, bin management, inventory movements, cycle counts, barcode scanning, and RF-enabled workflows. Teams can monitor fulfillment status and inventory activity without relying on disconnected systems or manual handoffs.

Customer Service and Billing

Give customer-service teams access to customer records, order history, shipment activity, notes, communications, returns, invoices, statements, and refunds. Ability OMS assigns accounting information to transactions and transfers completed transaction data to connected accounting software.

Point of Sale

Ability POS can operate as a standalone module or as part of the OMS solution. It connects in-person and remote sales with customer, inventory, payment, promotion, and order information across single- and multi-location retail operations.

Reporting and Integrations

Configurable reporting and Power BI capabilities provide visibility into orders, sales, inventory, purchasing, promotions, warehouse activity, and operational performance.

APIs and integrations connect Ability OMS with ecommerce platforms, marketplaces, payment processors, shipping services, and accounting systems. Supported commerce connections include Ability Web Store, BigCommerce, and Shopify. Ability Web Store is a separate, integrated product for organizations that also require a customer-facing ecommerce storefront.

Ability Commerce provides implementation guidance, training, documentation, and direct support from professionals experienced in complex retail and direct-commerce operations.