TaxCloud Pricing, Features, Reviews & Comparison of Alternatives

TaxCloud

Sales Tax at the Speed of Commerce

2.85/5 (34 reviews)

TaxCloud overview

What is TaxCloud?

TaxCloud is a Cloud-based sales tax management & compliance service designed for online retailers. TaxCloud offers sales tax calculation for any address in the United States as well as registration, filing, remittance, detailed reporting and audit response services. We currently serve over 28,000 online sellers. TaxCloud has two pricing options available - A FREE service option which is funded by our state partners and a fee based service. Our mission is to make sales tax easy!
taxcloud.net

Pricing

Starting from
$9/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
TaxCloud screenshotTaxCloud Adds Integrations With Additional Online MarketplacesTaxCloud screenshotTaxCloud screenshotTaxCloud screenshotWhat is TaxCloud

TaxCloud reviews

Value for money
Features
Ease of use
Customer support
  2.8
  3.0
  2.9
  2.4
CL Gillespie

Supper easy integration and amazing product compared to other services.

Used daily for 2+ years
Reviewed 2018-06-19
Review Source: Capterra

Extremely cost efficient scalable sales tax processing and reporting that eliminated all burdensome sales tax matters. Sales tax is now easy. By voluntarily signing up to remit sales taxes in SSUTA states my business is indemnified against audit risks in those states.

Pros
All sales tax functionality is simplified, and now is much more cost effective. The service has been completely re-engineered and is much improved. The new reporting and customer interface are superior to anything else on the market. I love not having to buy an expensive enterprise software solution. TaxCloud works seamlessly across multiple platforms and is designed to scale with my business needs. TaxCloud is a true very powerful cloud based system providing my business with a tremendous service that frees up valuable time and resources.

Cons
No real cons..at first customer service seems a concern. However, this is short lived once the immediate anxiety of employing a new service is overcome. I quickly realized that this is an efficient customer friendly self service platform, and after integrating the service most all customer service issues were unwarranted. Therefore, there was little need for me to actually request customer service. That said, this product is a tremendous value. I could pay more for a competing service with more immediate customer service, however there does not seem to be any advantage in doing so. Once up and running TaxCloud is seamless and needs no additional handholding, and their scalability, reporting and functionality is the best value out there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Daniel Im

Solid plugin with woocommerce

Used weekly for 2+ years
Reviewed 2018-03-14
Review Source: Capterra

Pros
It was a bit difficult to setup, but once I got it going, it provides me with solid reporting every month.

Cons
It's a straightforward plugin as I use it with wordpress and woocommerce. Honestly, the biggest con is that the setup process wasn't easy. I also wish that I could download past invoices from the website, but currently it's only being emailed to me.

Response from FedTax


Hi Daniel - Thanks for the review! We just released our new user interface to our website. Hopefully, the set-up process is easier to navigate now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Jeffrey Kyle

Slow/Poor Customer Support

Used daily for 2+ years
Reviewed 2018-05-30
Review Source: Capterra

Pros
We have liked how easy it is to calculate shipping in our WooCommerce store when their Simple Sales Tax plugin is not having compatibility issues.

Cons
Our organization has been using TaxCloud for tax calculations over the past few years in conjunction with the free Simple Sales Tax plugin for WordPress. The original developer of the plugin did a good job of keeping it up to date with the changes in WordPress and WooCommerce. Then TaxCloud acquired the plugin and now dealing with customer support for the plugin is a nightmare. As others have said, support typically takes over a week to respond to tickets, even urgent ones. There was a recent software incompatibility with Simple Sales Tax and WooCommerce that took nearly two weeks to get addressed and resolved. The first person who replied, Stephen, obviously didn't read the ticket and provided a "solution" that was unrelated to the software plugin issue. The support staff later replied saying that he would provide an update once they had an action plan to fix the plugin issues but that reply never came. Eventually, they finally fixed the plugin issues but it simply took much longer than it should have. They recently changed their prices for the monthly package (we pay the fee because we don't allow them to file our tax returns for us). With the price increase evidently came no improvement in customer service. We're strongly considering switching to another tax services provider that has a better track record of actually helping customers, especially paying ones. This review is not unfair and is an accurate representation of our experience with the company.

Response from FedTax


What Jeffrey indicates is accurate but has to be put into context. There was an issue with the SST plug-in caused by an poorly communicated update to the Woo platform which created the issue with the SST plug-in. In addition, we released our new UI and did a price change at the same time. This caused record ticket & call volume from our 1000's of clients which as a small company we needed to prioritize. Not using this an excuse but rather just sharing the reality of what happened. Our call volumes have returned to normal so response times are normalizing. I'd also point out that as the FREE and low cost provider in the marketplace we don't have the resources to pick-up every call or respond to email tickets as they come in. We apologize to Jeffrey for his experience and hope he will remain a TaxCloud customer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Andrew M

Simply helps to keep track of sales taxes for internet transactions.

Used daily for 6-12 months
Reviewed 2019-02-05
Review Source: Capterra

TaxCloud seems to have been improved significantly with a better UI. It is much simpler to use. It saves a lot of time and effort, and is a necessary service to those of us growing online sales in multiple states.

Pros
The free version is very useful. I think many will upgrade to the full version in time. From what I can tell, it is the best value.

Cons
None really. Can't complain at a free service and it was easier to set up that I anticipated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Stay Away - better options available

Used daily for 6-12 months
Reviewed 2019-08-30
Review Source: GetApp

overcharged by $1k over the course of 2 months and refuse to talk to me, answer the phone or resolve the issues. They will change your subscription and there is no way to revert. Waited on hold twice for over 15 mins The website portal does not work and often results in just a blank screen

Pros
the tax rates calculate accurately that is the only good thing

Cons
customer service is non-existent and unresponsive

Response from FedTax


It's challenging to respond to an anonymous review as we have no ability to investigate the claims. If the reviewer has unresolved issues I urge them to contact us. Our support team is available M - F 9AM to 6PM ET.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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TaxCloud pricing

Starting from
$9/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

TaxCloud has two pricing options available:

Automated Compliance - A FREE service option in 24 member states which is funded by our state partners. All services are free in the member states while non-member states can be activated for a modest fee.

Selective Compliance - A highly flexible service that allows selecting services in an "a la carte" fashion. Pricing is tiered based on the number of transactions or API calls you do in a month starting as low as $9/month. TaxCloud offers 50% off our month to month pricing if a retailer pays us up front for a year.

All pricing can be found at https://taxcloud.com/pricing

TaxCloud features

API

Accounting Integration (164 other apps)
Accounting Management (183 other apps)
Activity Dashboard (231 other apps)
Audit Trail (140 other apps)
Automatic Notifications (169 other apps)
Billing & Invoicing (187 other apps)
Compliance Management (191 other apps)
Customizable Reporting (172 other apps)
Data Import/Export (183 other apps)
Electronic Payments (173 other apps)
Expense Tracking (164 other apps)
Financial Analysis (132 other apps)
Invoice Management (235 other apps)
Invoice Processing (152 other apps)
Multi-Currency (166 other apps)
Real Time Data (147 other apps)
Reporting & Statistics (262 other apps)
Third Party Integration (213 other apps)
Workflow Management (154 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for TaxCloud

Key features of TaxCloud

  • Automatically files sales tax returns for 24 states
  • Calculates sales tax in real time for any location in the US
  • Indemnification to Sellers & Marketplaces
  • Manages sales tax exemption certificates
  • Monitors changes to tax rates
  • Monthly state-by-state reports on sales tax collected
View All Features

Benefits

- Real time or batch sales tax calculation for every address in the US
- Filing & remittance services in all sales tax states
- Detailed reporting
- Audit response & indemnification
- A free, states paid service option in 24 member states