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AfterShip vs CWILL Order Tracking Comparison (2026)

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AfterShip

CWILL Order Tracking

Overview

AfterShip is the AI post-purchase platform behind 20,000+ of the world's top commerce brands. Shipping, Tracking, Returns, Warranty and more.

CWILL Order Tracking (formerly Parcel Panel) helps Shopify and DTC ecommerce brands deliver better post-purchase experiences with branded order tracking, real-time shipment visibility across 1,500+ carriers, proactive shipping notifications, and 24/7 support.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.9

473

427

Value for money

Ease of use

Features

Customer support

86%

would recommend this app

5.0

Value for money

Ease of use

Features

Customer support

98%

would recommend this app

Pros

“the tool itself is complex with alot of 'rabbit holes' that you can get lost in, which leads to a learning curve and a time commitment I wasn't expecting but the feature sets are robust.”

Tyler S.

Execution Guy

“As a suggestion for improvement, it would be helpful to include failure logs in the history tab whenever webhook calls fail.”

Santhosh C.

Lead Engineer

“Before automatically importing previously stored tracking numbers, AfterShip could prompt users for confirmation.”

Aparna G.

Product Manager

Pros

“The ability to hide Chinese carriers and customize notifications makes it perfect for maintaining customer trust.”

Oscar B.

Administartor

“Provides everything I need (A simple page for customers to track their order that I customised a little bit)”

Kortney M.

Owner

“The platform is straightforward, orders are easy to manage, and the overall shipping process runs smoothly.”

Sam S.

CEO

Cons

“They offer a lot of apps that we do not use in one dashboard, which hurts the overall UI experience.”

Gurwin A.

President

“The after ship product offerings could be more clear, the delineation between tracking, shipping, aftership one, and team is confusing”

Samuel E.

CIO

“There are also double menus in some sections, so I almost clicked the wrong module a few times.”

Andika P.

Software Developer

Cons

“therefore it is very hassle to need the coding expertise to even do simple things like basic spacing, when it looks crammed up within the tracking page.”

Jeanne N.

Founder

“Sorry but i cant write enough to share what i dont like.”

Maurice B.

Director

“I've noticed that at times, the app experiences a bit of delay in updating its data.”

Anastasia T.

co-founder