AfterShip vs CWILL Order Tracking

ShipTime

Freightview

ShipTime is a shipment tracking software that helps businesses in the eCommerce sector compare and select freight carriers based on offered rates. The platform enables managers to automatically enter the ship-to location using the address lookup tool.

Built in-house. Backed by an amazing support & technical team. Trusted by 99% of our customers year after year.

CWILL Order Tracking

CWILL Order Tracking (formerly Parcel Panel) helps Shopify and DTC ecommerce brands deliver better post-purchase experiences with branded order tracking, real-time shipment visibility across 1,500+ carriers, proactive shipping notifications, and 24/7 support.

Customer Service Team Manager

I liked the support experience I had with AfterShip, I asked the question that was answered and quickly clarified for me, and the communication with Neha was quick and smooth

Director/Owner

I reached out to the team for assistance accessing a lost account in order to obtain the details of our flows/pop-up as well as customer emails, [sensitive content hidden] was quick to assist me and spent a good portion of his time understanding my issues.

AfterShip helps retail brands automate multi-channel shipping across Shopify, TikTok Shop, and 130+ carriers in one platform.

Activity Dashboard

Alerts/Notifications

Claims Management

Customer Portal

Customizable Branding

Customizable Templates

Data Import/Export

Delivery Estimate

Delivery Record

Delivery Tracking

eCommerce Management

Email Templates

Exchange Management

For eCommerce

Historical Reporting

Import/Export Management

Label Printing

Location Tracking

Mobile Alerts

Multi-Location

Order Management

Order Tracking

Package Tracking

Quotes/Estimates

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Refund Management

Reporting/Analytics

Reporting & Statistics

Returns Management

Role-Based Permissions

Search/Filter

Self Service Portal

Shipment Price Calculation

Shipment Tracking

Shipping Labels

Shipping Management

Shipping Services Integration

Status Tracking

Third-Party Integrations

Website Integration

Workflow Automation

The AfterShip integration most frequently cited by reviewers is Shopify, an eCommerce product rated 5.0 out of 5 for its integration with AfterShip.

Integrations

By industry, AfterShip reviewers are most commonly professionals in retail (28%). The most frequent use case for AfterShip cited by reviewers is shipment tracking (68% of reviewers).

Proprietary

AfterShip

Web-based

iPhone

iPad

Android

Windows

Veeqo

ShipStation

ShippyPro

Shippo

Free

Essentials

Premium

Enterprise

Ecommerce Manager

I also wish there were a simpler way to export TikTok orders that includes the corresponding Shopify order numbers, without having to manually finding the order tags in the export file.

Execution Guy

the tool itself is complex with alot of 'rabbit holes' that you can get lost in, which leads to a learning curve and a time commitment I wasn't expecting but the feature sets are robust.

Lead Engineer

As a suggestion for improvement, it would be helpful to include failure logs in the history tab whenever webhook calls fail.

Product Manager

Before automatically importing previously stored tracking numbers, AfterShip could prompt users for confirmation.

One area for improvement would be the handling of historical tracking data when reactivating an account.

In my case, [sensitive content hidden] reached out via the chatbot and then continued the communication over email to trace and resolve the issue.

It’s the only product I know of that allows me to ship orders from Amazon to TikTok.

This would help prevent unintended quota consumption and billing situations like the one we experienced.

Software Developer

The webhook and API integration make it very easy to connect with our internal system and automate tracking updates efficiently.

sensitive content hidden] very quickly during a chat to resolve and get some questions answered about their Affiliate tool.

President

They offer a lot of apps that we do not use in one dashboard, which hurts the overall UI experience.

Customer Solutions and Lead

included visuals, and resources I could reference later.

Marketing Manager

Many features with professional appearance on back end inside Shopify manager and beautiful on website display customer-facing.

They are easily accessible through the regular portal chatbot as well.

Allows you to unify everything all in one platform - from email to inventory apps.

Softwareentwickler

It works perfectly, except for the switch to the new rate plan.

sales

I had an issue with my order, but the AfterShip customer service team responded very quickly and resolved it right away.

US influencer marketing manager

There isnt much but maybe that you cannot connect the same feed to different shopify stores.

The after ship product offerings could be more clear, the delineation between tracking, shipping, aftership one, and team is confusing

There are also double menus in some sections, so I almost clicked the wrong module a few times.

There are many features in the dashboard, which sometimes makes the interface feel a bit crowded.

The platform continues to improve with every update, and I’m confident that they’ll continue to deliver the features we need as they roll out even more enhancements.

VP of Operations

The AfterShip team was very helpful in helping resolve my issues.

Director

The platform works well to keep customers updated on their shipping, which was a major pain of ours before we started using AfterShip.

That’s the only reason I set up a TikTok account in the first place.

Marketing Assistant

The tracking element is not very accurate, which prompted us to use other tracking tools instead of this one.

Project Manager

It would be helpful if error messages or sync logs provided more context or actionable guidance without needing to escalate to support.

AI Scientist

complete API with multiple couriers and different status variables.

Founder

He was very knowledgeable about all platforms: AfterShip, TikTok Shop and Amazon FBA - and told me who I should contact for each issue.

General Manager

It is a bit complicated on navigating different parts of services as they offer various options......

MANAGER

the chat conversion alwasy disappear when the page is leading to another one

director

Great, [sensitive content hidden] was a huge help in coming up with the solution so we can now list our products correctly and sell more

Owner

Not crazy about the time delay for email changes & updates, but it doesn't take too long to review.

sensitive content hidden]  hopped on a call with me to help me resolve a couple of questions that I had.

Shopify Expert

Confusing pricing plans which cause alot of trouble for my company to find the suitable plan.

I think it was hard to understand the billing life cycle and documentation on EDD and AEDD

E-commerce Manager

Their app is a great tool and their customer support is incredible, reliable, and always responsive!

Photographer

I could track a package easily and know exactly when it was going to arrive.

Web Graphic designer

I really like all the tracking features and the ability to add other marketing info at the bottom of the tracking email templates.

It was seamless connecting my products via Amazon to TikTok Shop.

Business Development

Fast response, fast solving ways and always there to help.

Their customer support teams was helpful when setting it up and whenever there is any issue, they are here to assist you.

I love that i can connect both of my stores to one admin.

There are some Premium features that I would use now, but I'm not at the volume yet to justify the cost.

Operations Manager

I was able to get on a call with support within a few chats and solve our problem.

Cant use royal mail returns labels on essential plan

Brand Manager

Its functionality, pricing and integration options.

The support team is particularly worth mentioning; they are quick to respond and very helpful.

The whole experience was smooth and stress-free.

Customer Support

Pricing

Chat Support

Bugs and Issues

Tracking Page

Shipping and Delivery

Shopify Integration

User Interface

Email Notifications

Mid-size Business

Small Business

Large Enterprises

Freelancers

Some users say AfterShip offers a helpful free plan that allows small businesses to access many features without immediate costs, and they appreciate affordable options that fit their needs. Users think the tool provides good value for money, especially compared to competitors, and find pricing transparency beneficial. Some reviewers feel the pricing can be confusing, with add-ons and significant jumps between plans, making it hard to choose the right option. Reviewers indicate that certain features are locked behind higher-priced plans, and some find the overall cost higher than expected for their business size.

AfterShip is the AI post-purchase platform behind 20,000+ of the world's top commerce brands. Shipping, Tracking, Returns, Warranty and more. 

ShippyPro is the complete shipping software for ecommerce that helps worldwide merchants to ship, track, and return orders connecting 85+ Sales Channels and CMS to 180+ Carriers. Features include: bulk shipment tracking, shipping labels creation, returns management, shipping data analysis & more...

therefore it is very hassle to need the coding expertise to even do simple things like basic spacing, when it looks crammed up within the tracking page.

Head of E-Commerce

Great support, working on weekends 24/7. When I  have a problem I get in minutes feedback and a solution.

Marketing

great service and customer support was swift in responses

Ground Shipping

Inventory Management

Shipping

Essential

Professional

Administartor

The ability to hide Chinese carriers and customize notifications makes it perfect for maintaining customer trust.

The app is simple to set up, integrates seamlessly with Shopify, and provides a branded tracking experience that feels professional.

The free plan is limited in terms of quotas, and some advanced features are locked behind higher tiers.

Provides everything I need (A simple page for customers to track their order that I customised a little bit)

The platform is straightforward, orders are easy to manage, and the overall shipping process runs smoothly.

The plugin is able to track any parcel from any transporter with the ability to translate manually all shipment statuses in local language.

Parcel Panel has been extremely helpful and reliable for my store.

The feature I liked the most was how quickly they respond and assist with any issue.

We are very happy with the service and would definitely recommend ParcelWILL to other e-commerce businesses.

Founder and Managing Director

The customer support was really good and they helped me with everything i needed especially cecilia.

I compared Parcel panel to the main alternative AfterShip, and found ParcelPanel much easer to set up.

Easy to use and set-up even as a shopify beginner, no coding experience needed.

In my plan, the plattform is in English and not in German.

Sorry but i cant write enough to share what i dont like.

price is something I don't like but the service is quite good and the app straightforward.

everything from the app the features and the customer support is outstanding !!

Very happy with the app and will upgrade once our order numbers grow more.

great service and welcome with increased quota and unbranding right away

Reduced customer questions highly thanks to the plugin features and clear information for customers.

Some tracking number does auto update sometimes, but its not a problem when the support is ready to help

AfterShip vs CWILL Order Tracking Comparison (2026)

AfterShip

CWILL Order Tracking

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives