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ShipTime vs CWILL Order Tracking Comparison (2026)

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ShipTime

CWILL Order Tracking

Overview

ShipTime is a shipment tracking software that helps businesses in the eCommerce sector compare and select freight carriers based on offered rates. The platform enables managers to automatically enter the ship-to location using the address lookup tool.

CWILL Order Tracking (formerly Parcel Panel) helps Shopify and DTC ecommerce brands deliver better post-purchase experiences with branded order tracking, real-time shipment visibility across 1,500+ carriers, proactive shipping notifications, and 24/7 support.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

Free

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

500

335

140

Value for money

Ease of use

Features

Customer support

83%

would recommend this app

5.0

Value for money

Ease of use

Features

Customer support

98%

would recommend this app

Pros

“sensitive content hidden] personally helped us trace a lost Christmas parcel caught in the holiday and postal strike rush. Despite Ship Time staff efforts to keep trying, we had just about given up hope when Peter took it upon himself to break through some of the miscommunication barriers and there it was.”

Connie S.

President

“Although all those who answered our calls and emails were very polite, a difficulty was never being able to connect with the same person over the month-long search.”

Connie S.

President

“The parcel was again taken back to the holder location and within 3 days arrived back to me in London.”

Nita S.

Admin assist

Pros

“The ability to hide Chinese carriers and customize notifications makes it perfect for maintaining customer trust.”

Oscar B.

Administartor

“Provides everything I need (A simple page for customers to track their order that I customised a little bit)”

Kortney M.

Owner

“The platform is straightforward, orders are easy to manage, and the overall shipping process runs smoothly.”

Sam S.

CEO

Cons

“I called Shiptime to arrange another delivery attempt giving special instructions about the delivery (which were agreed upon by the agent I spoke to) these special instructions were clearly not passed to the driver as a second attempt was unsuccessful for the reasons discussed in the special instructions.”

Nita S.

Admin assist

“we miss orders, because of poor integration with our email provider (every order notification email continues to be rerouted to the Spam folder, causing us to sometimes miss orders), and since we moved to Ottawa, we have not had a SINGLE pickup. ”

Wesley W.

Managing Director

“Invoicing is another issue, invoices are done weekly and they compile every shipment that week into one invoice total but you are charged individually so from a record keeping side its a lot of entry's to keep track of”

Randy S.

Bookkeeper

Cons

“therefore it is very hassle to need the coding expertise to even do simple things like basic spacing, when it looks crammed up within the tracking page.”

Jeanne N.

Founder

“Sorry but i cant write enough to share what i dont like.”

Maurice B.

Director

“I've noticed that at times, the app experiences a bit of delay in updating its data.”

Anastasia T.

co-founder