AfterShip Shipment tracking and notification software ( 4.1/ 5 10 reviews) 11,146 Alternatives to AfterShip
Explore a recommended list of AfterShip alternatives for your business in 2020. Compare alternatives to AfterShip side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
The Shipping Software with the Most 5-Star Reviews
What users mention about ShipStation See all reviews The Shipstation team themselves are real joy to work with with excellent customer service. Shipstation is great and has genuinely solved a lot of our issues with regards to order fulfilment. The only con is horrible support, it is impossible to talk to a human. It's not right to leave you hanging with a problem for hours, it just isn't right. ShipStation provides an incredibly affordable and reliable shipping software platform with nice options for customizing user view, email templates, and reports.
Ship smarter, better, faster, cheaper.
Delivery fleet management and package tracking software
One-Click Logistics - Easy TMS software for shippers.
Compare your LTL rates faster
What users mention about Freightview See all reviews We use this software out of about a dozen shipping locations over 20-30 carriers. The implementation team was great, and we have had a fantastic experience. The ability to see what will ship at the best price for us without having to use 3pl's. We can use the carriers we have good relationships with and still get the best pricing from each of them. There were too many missed shipments and too many extra steps to take if there were issues with a delivery that made this product ineffective.
Freight forwarding for SMBs
What users mention about Logitude World See all reviews Nothing after sales... and most importantly no one in the whole company replies even you send email to [SENSITIVE CONTENT HIDDEN. One of my worst experience. She will serve you with smile and always willing to go extra-mile. The best account manager we've ever had in our life of 6 years as a company. Excellent features per price value. Logitude willingness to work with us regarding customization.
Modular transportation logistics automation platform
Shipping, freight, and transportation management platform
Shipment tracking and invoice auditing tool for retailers
Shipment tracking platform for eCommerce marketers
Automated print and mail solution for omni-channel marketing
Free, fast, and automatic FedEx & UPS shipping refunds
What users mention about Refund Retriever See all reviews Why can't I leave this blank. This field is becoming the worst thing about the software and it has nothing to do with it. If you're talking about what I see on the website - it awesome information - the ability to know what you want and how to get it - is a bit clunky. I wish I started sooner. I am very happy to delegate this function to dedicated professionals. What users mention about Refund Geeks See all reviews Super easy and great way to catch those refund claims that go unnoticed. Refund Geeks is doing a good job of identifying my eligible refunds and getting the money back to me without insisting on keeping half (like the other guys do). I loved how easy Refund Geeks was to set up. I was able to get refunds from a few order that I wouldn't have noticed before.
Online, multi-carrier shipping & order fulfillment platform
What users mention about 2Ship See all reviews Also the added benefit of providing the Shipper and company; comprehensive data to help them make the better business decisions, enlighten them on their overall activity. Hard to track shipments and cost of shipments rarely accurate with what you are charged. This is due in part to users having to add too much info into each courier. What I like most about this software is that it allows me the freedom to run my business the way I see fit. Of course within certain parameters given by the 2ship team.
Cloud-based dispatch and courier solution
What users mention about OnTime 360 See all reviews The customer support is amazing!!! Learning the software can be challenging but, with their great support and training tools we've been able to run smoothly. The ease of the API process as well as the overall easy to use solution is well worth considering On Time for your needs. My favorite thing about the software is the ability to dispatch from anywhere in the country.
Integrated shipping software for eCommerce businesses
Web-based courier and transportation software
What users mention about Digital Waybill See all reviews Digital Waybill's passion for ongoing system enhancement surely serves as an added benefit to empower each client in gaining a competitive edge. They are surely focused on working with you to assist with your company's future growth and continued success. I love Digital Waybill's ability to integrate with QuickBooks and how much easier it is for me to do my accounting work.
Amazon-level fulfillment for your ecommerce business.
What users mention about ShipBob See all reviews Worst of all, we lost customers due to delayed orders and faulty tech related to shipping options. They are terrible and basically hold your product hostage. I have been attempting to leave, as they have become almost useless and they are making my company look bad. The onboarding process was seamless and our success manager was very helpful in implementing our specific fulfillment needs like available shipping options and inventory management.
Shipping and order management system
What users mention about DesktopShipper See all reviews I like the ease of use and integration into our marketplaces. It's great to have immediate support if it is needed. DesktopShipper is not just a service provider but a great partner. Their prices are beyond fair, and their value of service is top class. Whatever business rules you need, DesktopShipper can help set it up, and save you printing time. We are confident that we'll be partners with DesktopShipper for many more years to come.
Powerful, Yet Simple Shipping Software
What users mention about ShippingEasy See all reviews She has helped me twice now and both time she was incredibly nice and super fast to help me solve things. Im glad to have this program to use and to know I will be taken care of if I need help. I love it, super easy to use and every time I need help its easy to get in contact with them. This morning I had an issue and was on chat with a customer service agent he was so helpful and nice. He helped me to resolve my issue quickly and efficiently.
Shipping solution for e-commerce businesses
What users mention about Pirate Ship See all reviews I am able to navigate through the screens and different areas with easy. The price is great and the customer service is amazing. It's free and gives good discounts on USPS Cubic shipping. Also it's super user friendly and integrates really well with Cratejoy to the point that it does some things better than Cratejoy. It has been great to work with Pirate Ship for my shipping options and needs. The ease at which it takes to make/create a label is great.
All-in-one shipping for global eCommerce
What users mention about Easyship See all reviews Support is responsive and helpful. I like how it gives me and my customers a choice of who they like to ship with and the costs are displayed upfront without any surprises. Easyship is easy to use, reliable and cost effective especially for a new startup like myself. I have been using Easyship for over 3 months and I will definitely recommend them. Easyship makes it very easy to import shipments, sort them, and choose the best delivery service. The software provides nice ratings on each service and the tracking capabilities.
Ecommerce Automation Platform to Improve Customer Experience
What users mention about Orderhive See all reviews It is frustrating that they are now refusing to refund our monies, which in reality, is a tiny portion of what we have spent in time and wages on this project. A great product with amazing support and all at a fraction of the price of their competitors. Customer service is definately the high point. If I can be polite and say they are very patient, helpful and we are NOT an easy business/customer to fit software to.
Inventory & warehouse management software
What users mention about Infoplus See all reviews Ability to provide customers with high-end and reliable customer portal experience. Ability to seamlessly integrate with prospects that show interest in our company (A huge selling point). We're very happy with our partnership and are looking forward to growing our business with them. Infoplus has been the perfect tool to help us make this transition.
Next generation transportation management system
What users mention about Kuebix TMS See all reviews The software is super easy to use. You can load all of your carriers and Kuebix will provide pricing for all of your options - economy, priority, guaranteed - its great. Kuebix is a comprehensive tool for getting the best possible price for shipping freight. It is easy to use and has every possible function available to help you find what you need. The ease of use is astounding. For booking, all the fields are easily identified and the ability to save customer and contact information is extremely helpful and time-saving.
Cloud-based inventory management and order fulfillment
What users mention about SKULabs See all reviews You have to keep you eye on them since stupid things can happen, but for the most part they do okay just leaving them alone and letting them do their thing. It has great ease of use and functionality the option to select cheapest shipping fees without having to switch to multiple screens or programs and re enter addresses is a great time saver. Clear winner in our selection process and I have never experienced a better customer service.
Automated delivery route & resource capacity optimization
What users mention about LogiNext Mile See all reviews I like the dashboard the most, it gives me a clear understanding of what is going on in the field. I also find the customer support excellent, they were available for solving the issues 24*7. Loginext come up with latest technology. I really appreciated the customer representative who understands the requirement and comes up with a perfect solution along with his ops & technical team. Excellent Service by LN. Good employees & very supportive at any time.
Multichannel shipping & inventory management software
Freight forwarding SaaS for freight forwarders and NVOCCs
Cloud-based solution for managing shipping operations
Multi-carrier shipping and manifesting software.
Load optimization solution for logistics professionals
Visual transportation management platform for 3PL
Multi-carrier eCommerce shipping solution
What users mention about Shippo See all reviews The overall experience is great for someone like me who needs a system that is there when I need it but not a drag on expenses when the volume is down. Great for the small business ownes. This software is user friendly, easy to use and integrates with our online platform seamlessly. The customer service is also prompt, helpful and kind when any assistance is needed. It was my first time using the service and I was a little confused. I was unable to get a refund for the accidental shipping label I printed.
Customer service platform for asynchronous messaging
Knowledge management platform
What users mention about SABIO See all reviews You con integrate the program in many ways to optimize the Value and acceptance. The strength of this program is the simple Text and the tree (if good on Logical structured). Easy to integrate, easy to use, fast Set-Up, a good Support, really works, our user love it. The support is very reliable and above average competent.
HaloPSA brings everything an MSP needs into one location.
What users mention about HaloPSA See all reviews Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in. Great experience overall, from initial configuration of our specific requirements, ease of use, through to fast and friendly support. We have been using NetHelpDesk for two years now and have been extremely pleased with its performance. And reliability over this time.
Premium live chat software
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
What users mention about Vision Helpdesk See all reviews Thank you Vision Helpdesk team for the great product and outstanding customer support experience. The decision to take this solution has been made within just 1 day of evaluation and we are still very happy - especially because of the great teamwork with the Visionhelpdesk Team. Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.
Ticket management for customer service and support teams
Help desk and ticketing solution for customer service
Ticketing software for effortless customer support
Help desk and live chat solution for customer service
What users mention about LiveHelpNow See all reviews Allows our customers easy access for help with issues that need to be resolved immediately. Love that customers can get on and just get help whenever. Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price. The ability to engage with potential customers who did not want to talk to our call center. This helps increase conversions and build more awareness of our brand.
IT Service Desk & Asset Management Software
What users mention about SolarWinds Service Desk See all reviews We will gain a higher level of respect from our customer base after we show how we can keep up with their requests in a more timely manner. We will have better records for our IT HW. While it was a great out-of-the-box solution, it didn't offer the unique scalability we needed and the customer service wasn't helpful in growing the product with our needs. I like that, out-of-the-box, Samanage offers great core functionality with a stable product that ties neatly into a beautiful UI for the end users.
Smartsupp is Free Live Chat with visitor recording
What users mention about Smartsupp Live Chat See all reviews While a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation. We're a small non-profit and the free version is absolutely perfect for our current needs. Easy integration, clean interface and all essential features we need for basic chat support. Smartsupp gave me many extra sales. On top of that it's a great way to provide customers with better service.
AI-powered customer engagement platform
What users mention about Salesforce Essentials See all reviews I dislike the lack of WYSIWYG editor. Formatting is limited, but more importantly, it is a pain to apply much of it. Efficient, easy to use and implement, they offer great customer service, and have done a fabulous job of implementing feedback. It is the ideal start-up customer service & social media solution. They are the best cost for what they provide. I like that it's owned and integrated with Salesforce.
Web-based help desk designed for better customer experience
What users mention about Help Scout See all reviews Besides some of the android app glitches that are more annoying than crisis creating I am still hard pressed to find many cons about using HS this past 2 years. The team behind Help Scout does a terrific job of supporting us, they have been extremely responsive, down to earth, and accurate in their replies. Due to the automated change of tickets after leaving notes or replying on some of them, I ended up replying or closing the wrong ones, and in a delicate work, this was frustrating.
Live Chat Software and Virtual agent for SMBs
Multi-channel Customer Communication Platform
Returns management and product service tracking solution
AI-based customer service management solution
Cloud Based Ticket Management & Help Desk Software
What users mention about Cayzu See all reviews I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support. I did not understand what is it, at that moment, but decided to learn because i am always interesting in effectiveness improvement for my business. Cayzu is an ease to use and extremely important application for your business. You can make a wonderful support of your customers.
Artificial intelligence (AI)-based chatbot creation platform
What users mention about InvGate Service Desk See all reviews I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users. Product is easy to understand and looks great – mobile view is best in class. Currently we are working to relaunch our help desk, because after the good reception of the clients we saw the need to adjust several additional options of the product.
Leading Community Platform for Customer Success & Support
All-in-one technical & customer support ticketing system
What users mention about Supportbench See all reviews Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results. It has addressed all our current help desk requirements and looks like it's capable of growing with us as we take on more staff and improve our process. When working with the Supportbench team it is a partnership, we are all working together to get the best for our customers and teams.
Decision tree driven Interactive guides for customer service
What users mention about Yonyx See all reviews It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company. Yonyx has been very useful in increasing productivity and quality in an IT solutions environment. Yonyx is relatively simple from a user perspective. I like that it is easy to navigate and gives you the ability to create different pathways for your script.
Call center software for outbound sales & BPO teams
Revolutionary blockchain-powered contact center software
What users mention about Fenero See all reviews More than anything I've been so impressed with the level of customer service. The reps did a great job of reviewing the solution and highlighting how I can use it for my specific application. Affordable solution but needs to work on its software for better reliability and performance. Overall the platform is good and does what is supposed to do. We continue to get good results running campaigns with Qubicles.
The Customer Friendship Platform
Powerful Service Desk and Simple to Use, Modular ITSM Tool
What users mention about SysAid See all reviews Our company is satisfied with the tool, the use of it is not exclusive to IT, departments such as maintenance, marketing and finance have joined the use of this great tool. The few times we have had any issues with the software in all the years the support has been very responsive. Reliable, reasonably priced and excellent customer service. The quality of the software is really great. More documentation and tutorial so easy to use, very user friendly.
Cloud-based customer service solution for firms of all sizes
What users mention about HubSpot Service Hub See all reviews There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive. It's taken a while to learn the idiosyncrasies of the platform and get it into workable, flexible solution for multiple clients but its very good and the experience has been positive. Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically.
Call center CRM-integrated software
A cloud-based business phone service
What users mention about FluentStream See all reviews We have found this provider and their product to be highly reliable and their staff to be ever courteous, professional, and consistently responsive to our inquiries and needs. If you are a small business like us and you want to save money on a reliable and robust telephone service - I would highly recommend FluentStream. FluentStream has been the best telephone service our company has had the pleasure of utilizing. Their service is reliable, stable and very, very affordable.
Real conversations in real-time
What users mention about Comm100 Live Chat See all reviews It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted. Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers. The inability to send messages as a supervisor in a chat being handled by another agent. Sending them directly to the agent means they are often missed.
Cloud Contact Center Software
What users mention about NICE inContact See all reviews I like the fact that this dialer integrates well with Salesforce, we make high volume of calls and inContact does its job well, when it does not they have a good customer service with good follow up. Easy to use, great functionality, accessible with screen reading software which is a major plus for our staff. There's great customization of IVR and messaging. Constant email outage notifications for products I dont have, and then when our system DOES fail (inevitably), the e-mail comes 20 minutes after the outage.
Gladly is a Cloud-based customer service platform
QA Software for scoring (Calls/email/chat/social)
What users mention about Scorebuddy See all reviews It offers ability to have various quality set up for different teams, provides transparent information to quality team as well as to customer care specialists. Thank you for creating Scorebuddy and thank you for letting me and my team achieve operational excellence on a day-to-day basis. Its been pretty good, the best QA buddy system that we've had yet.
Simple service desk built on Jira
What users mention about Jira Service Desk See all reviews When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project. It has an awesome and simple workflow and helps with keeping things organized and tracked. Everyone in the company picked it up pretty easily and my team of IT supports are enjoying it as well. The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
The only unified customer support solution.
What users mention about Wix Answers See all reviews This product has allowed me to share information with co-workers and customers in an easy way. One great thing I love about this product is that it is absolutly free. I love using this site because the features are amazing. I can create an amazing website in hours without having any issues. I built a very attractive and functional website without any major issues and support has been great.
Employee & client experience management for contact centers
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting. I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service. The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.
Premium Customer Service Software for Live Chat & Help Desk
What users mention about LiveChat See all reviews This software is very nice to have to talk to clients on the computer through chat. It is nice that you can save your chats so you have record of it. It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres. I like being easily accessible and vice versa -- I like when I need help with something and our catering program has live chat to help us right then.
Build your bot now, no coding required.
Customer Communication tool for Support, Marketing & Sales
What users mention about HelpCrunch See all reviews M loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Helpcrunch is superb value for money and my agents are totally motivated to use it every day. The most I like about Helpcrunch it is loaded features and can automate many tasks.
QuickBooks inventory management software for SMBs
What users mention about Acctivate See all reviews This is an excellent product that is from an equally excellent vendor whose attention to customer service and details are superb. The biggest challenge with Acctivate is that it seems to crash for no obvious reason and sometimes with no warning. When this happens, whatever is being worked on is lost. I appreciate the ability to build just the right set of modules for what we need and particularly like its ability to handle our complicated inventory system.
Free online appointment booking software
What users mention about Bookafy See all reviews The software itself is so user friendly and the customer service is always fast, friendly and reliable. I needed a little help getting all set up, but they were with me every step of the way. Better pricing and more feature rich on the oaid version. A white-labeled option for resellers/marketers that is way more economical and the customization possibiliites are superior to Calendly's. I hate the back and forth to set up appointments, it drives me nuts. Once back and forth is fine but the constant how about this, what about that, etc was too much.
Phone system for support and sales teams
What users mention about Aircall See all reviews Once you understand the functionality of Aircall, it is a great software that includes the desktop app and the mobile app. The quality of the calls is flawless. The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component. Our salespeople and customers find it terrible. The helpdesk is trained to ask the same questions a thousand times and always blame the others (internet provider, cables, headphones...).
Mobile optimized cloud call center with multichannel routing
What users mention about Genesys Cloud See all reviews It had great call tracking, out of all the phone systems I have used they have the best admin benefits to QA calls. Genesys is a great company that cares about the opinions of their customers. Prone to outages and glitches, though admittedly some of these could be due to network errors within the company.
Remote Support Software That Always Works
What users mention about FixMe.IT See all reviews The software does not work with mac computers many of my customer have Macs so this creates a problem. Getting customers to the download page is super easy, installation is fast and very user friendly. The UnAttended Installation allows you to remote in at will to help users with the greatest of ease. Having the capability to use unattended access has been terrific. I also like the easy to use user interface for my customers.
Customer Service & Field Service Management Solutions
What users mention about Salesforce Service Cloud See all reviews Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol. I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in. It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.
Cloud-based Help Desk & Customer Support Platform
What users mention about Zendesk See all reviews Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history. The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets. I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.
Survey & Feedback Software to Collect Customer Insights
Online helpdesk system and customer service software
What users mention about Freshdesk See all reviews We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly. Also the support was excellent, I needed some assistance and I worked with the same person through the whole process, which was great. She followed up with me until my problem was resolved. My overall experience has been outstanding. Freshdesk provides quick, efficient,solutions so I can keep my customers happy which in turn keeps me happy.
Accelerate Digital Adoption
What users mention about Whatfix See all reviews The ability customize the conditions under which specific workflows are triggered is awesome. The support offered by our agent was extremely helpful in setting up the more complex conditions. It's very easy to use and implement in your application. The Whatfix support page is incredibly helpful and straightforward and the customer service is superb. Ease of creating the flows, unobtrusiveness of the tool in our application, and simplicity of use. As much as the software, we are really impressed with the customer support provided.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000. Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
Integrated sales & marketing software for growing teams
What users mention about EngageBay See all reviews Automation is simple but powerful and there are great things coming that will make this one of the best tools out there. EngageBay gives me the best experience to run Email Marketing and Sales activities on one platform. Reps help me to achieve what I need with the best support that can't I imagine before. If you are looking for an alternative to Hubspot that offers more capabilities you will want to check this out. Great features, easy to use, great value for money.
Cloud-based CRM & Sales Automation
What users mention about Salesforce Sales Cloud See all reviews I like the fact that the website its pretty straight forward on what you need to do. But it would be great to see a video on how to do things on the software that most people aren't aware of. Never reloads, no one wants to use it, we lack most of the main functionalities that other companies have, they rolled it out too soon. The program is horrendous. I love how easy it is to store and navigate my files. I used this for business purposes and happy with the cloud.
Helpdesk, customer support software
What users mention about HappyFox See all reviews We find that clients are much more likely to submit a ticket for a problem rather than post-it notes on your door or stopping you in the hall with a problem. Great response from the sales team. Beyond that, it has not been a great experience. It tracks customer support tickets very well. It can automatically filter for certain content and then place the ticket into the appropriate category or assign them to the appropriate support person.
The next generation of professional services automation.
What users mention about HarmonyPSA See all reviews The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information. Harmony is a fully featured, and incredibly well supported PSA software. Our platform team had spent countless hours investigating the best possible solution for our unique requirements. I must have spent countless days looking for the "right" PSA tool and I just kept coming back to Harmony, I love it. Happy to share my experience with anybody thinking about a new PSA.
Self-service support & customer education platform
What users mention about elevio See all reviews For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up. This makes Elev.io a must-have. Their support is very responsive which makes it even more pleasant to work with the tool. The Ease of use for the non technical members in the team, with great powers on the front-end for end-users.
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews It has a good & clear interface and user friendly. It has a very widespread marketing automation solution that allows you to mind map your workflow. I really like how this tool has a good very plan for small businesses like mines. You get basic crm features like sales management and some email marketing automation. Some services hard to navigate, trying to work out the Auto part was a bit tricky. Also the additional cost to loose agile from my emails was a bit annoying.
Email management software and shared inbox for teams
What users mention about Front See all reviews Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software. This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view. Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.
Remote meeting platform for resolving customers' queries
What users mention about ConnectWise Control See all reviews In my nearly forty years in IT, remote management software in the form of ConnectWise has been a miracle. Thank you, and keep your own tech support folks happy, they are worth it. We just switched to another system and we marvel at how easy ANY other RMM out there is compared to ConnectWise. We are all so happy to no longer have to work with this product. They are continuously looking at ways to improve this product and have been a long time fan of the ability to host yourself OR use a hosted solution.
SMS texting and live chat for sales, support & ops teams
What users mention about Avochato See all reviews I liked it being user friendly and that it meets the demands for our company. I like how Avochato is willing to work with us to make it better and more personalized for our type of business. Avochato has been a great company to work with. Their team is lead by outstanding individuals who knows what it takes to run a successful start up business. It's been awesome, the customer support is A1 quality, they are responsive and solve your issues super fast. The pricing for the service is great.
Collaborative remote access solution
Text messaging for customer service & team collaboration
What users mention about Zingle See all reviews It's super user friendly and the analytics help us keep on top of ensuring our team delivers consistent service levels to our customers. Overall, we are incredibly impressed - it has helped our business in terms of efficiency and our competitive advantage. Amazing, very helpful, and a great new-age way to give our guests the best service.
Online reputation management
What users mention about BirdEye See all reviews Customer service has been fantastic. I love the fact that we can view our reviews all in one spot and not have to go search and hunt for them on different platforms. Our business had an issue with online reputation/review management. Through years of neglecting in addressing this issue, it just piled up with more and more negative reviews. M happy to report that our experience using BirdEye has been Terrific. We are thrilled at all the feedback we have received after using this software.
Artificial Intelligence-based knowledge management solution