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CWILL Order Tracking Logo

Make post-purchase experience the best part of sales.

Table of Contents

CWILL Order Tracking - 2026 Pricing, Features, Reviews & Alternatives

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: September 2026

CWILL Order Tracking overview

What is CWILL Order Tracking?

Streamline Order Tracking and Deliver Better Post-Purchase Experiences with CWILL Order Tracking

WILL Order Tracking (formerly Parcel Panel) is a post-purchase order tracking solution built for Shopify and DTC ecommerce brands. It helps merchants simplify shipment tracking, reduce "Where is my order?" (WISMO) inquiries, and deliver a seamless branded experience after checkout.

Key Features

Real-Time Tracking Across 1,500+ Carriers

Track shipments from over 1,500 global carriers, including UPS, USPS, DHL, FedEx, Royal Mail, Australia Post, YunExpress, and more—all from one centralized dashboard.

Branded Tracking Pages

Replace carrier tracking pages with a fully branded tracking experience that reinforces your brand and keeps customers engaged throughout the delivery journey.

Automated Shipping Notifications

Keep customers informed with proactive shipping notifications via email, reducing uncertainty and minimizing support requests.

Global Tracking Experience

Deliver a localized customer experience with tracking pages and notifications available in 20+ languages, making it easy to support international and cross-border shoppers.

Last-Mile Delivery Visibility

Provide end-to-end shipment visibility with real-time delivery updates and customizable shipment statuses that improve transparency from fulfillment to delivery.

Product Recommendations & Upsells

Turn your tracking page into a revenue-generating touchpoint by recommending relevant products and promotional offers after purchase.

Shipping Analytics

Monitor shipping performance, identify delivery trends, and gain actionable insights to improve fulfillment efficiency and customer satisfaction.

Built for Shopify & Easy to Get Started

Built for Shopify and designed for growing ecommerce brands, CWILL Order Tracking is easy to set up and backed by 24/7 live chat and email support whenever you need assistance.

Starting price

11flat rate /
per month

Alternatives

with better value for money

CWILL Order Tracking’s user interface

Ease of use rating:

CWILL Order Tracking reviews

Overall rating

5.0

/5

54

Positive reviews

98

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend0.98/10
Rating distribution

5

4

3

2

1

53

1

0

0

0

Pros
“The ability to hide Chinese carriers and customize notifications makes it perfect for maintaining customer trust.”
OB

Oscar B.

Administartor

“The app is simple to set up, integrates seamlessly with Shopify, and provides a branded tracking experience that feels professional.”
OB

Oscar B.

Administartor

“The free plan is limited in terms of quotas, and some advanced features are locked behind higher tiers.”
OB

Oscar B.

Administartor

Cons
“therefore it is very hassle to need the coding expertise to even do simple things like basic spacing, when it looks crammed up within the tracking page.”
JN

Jeanne N.

Founder

“Sorry but i cant write enough to share what i dont like.”
MB

Maurice B.

Director

“Don't have one that i found troublesome.”
MN

Mihai N.

Ecommerce Manager

Who uses CWILL Order Tracking?

Based on 54 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Retail
Consumer Goods
Apparel & Fashion
Health, Wellness and Fitness
Others

Use cases

Shipment Tracking
Returns Management (RMS)

CWILL Order Tracking's key features

Most critical features, based on insights from CWILL Order Tracking users:

Status tracking
Delivery estimate
Alerts/Notifications

All CWILL Order Tracking features

Features rating:

Alerts/Notifications
Customizable branding
Data import/export
Delivery estimate
Delivery record
Delivery tracking
eCommerce management
Email templates
Exchange management
Ground shipping
Inventory management
Location tracking
Order management
Order tracking
Package tracking
Real-Time notifications
Refund management
Reporting/Analytics
Reporting & statistics
Self service portal
Shipping
Shipping management
Status tracking
Third-Party integrations

CWILL Order Tracking alternatives

CWILL Order Tracking logo

Starting from

11

Per month

Free trial
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Features
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WISMOlabs logo
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0.01

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AfterShip logo
visit website

Starting from

11

Per month

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Freightview logo
visit website

Starting from

149

Per month

Free trial
Free version
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Customer Support

CWILL Order Tracking pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Essential

11

Per month

Features included:

  • Estimated delivery date
  • Custom shipment status
  • Product recommendation
  • Discount upsell
  • Shipping notifications
  • Advanced analytics

Professional

59

Per month

Features included:

  • Auto-translate tracking details
  • CSV & PDF export
  • Advanced integrations: Klaviyo, SMSBump, Omnisend, Gorgias, Zendesk, Intercom, PayPal and more
  • Developer API & Webhook
  • Remove ParcelPanel branding

Enterprise

479

Per month

Features included:

  • Dedicated tracking channel
  • Custom integrations
  • Customer success manager
  • Dedicated onboarding manager
  • Dedicated priority support

User opinions about CWILL Order Tracking price and value

Value for money rating:

To see what individual users think of CWILL Order Tracking's price and value, check out the review snippets below.

“The ability to hide Chinese carriers and customize notifications makes it perfect for maintaining customer trust.”
OB

Oscar B.

Administartor

“The app is simple to set up, integrates seamlessly with Shopify, and provides a branded tracking experience that feels professional.”
OB

Oscar B.

Administartor

CWILL Order Tracking integrations (4)

Integrations rated by users

We looked at 54 user reviews to identify which products are mentioned as CWILL Order Tracking integrations and how users feel about them.

Shopify logo
Shopify

Integration rating: 5.0 (2)

Shopify is important because it helps connect store and revenue context with marketing activity. It is more useful to review advertising performance when conversion and revenue signals can be considered alongside campaign data.

GL

Garry L.

Analytics Director

Integration rating: 5.0 (1)

tengo todos mis productos ahi

Verified reviewer profile picture

Irvin O.

CEO

Other top integrations

CWILL Order Tracking customer support

What do users say about CWILL Order Tracking customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of CWILL Order Tracking customer support.

A large number of users highlight the support team's fast response times and ability to resolve issues within minutes, even on weekends.

Widespread user sentiment praises the customer support for being clear, patient, and consistently helpful throughout the entire process.

Support options

Email/help desk
Faqs/forum
Knowledge base
Phone support
24/7 (live rep)
Chat

Training options

In person

To see what individual users say about CWILL Order Tracking's customer support, check out the review snippets below.

“Great support, working on weekends 24/7. When I have a problem I get in minutes feedback and a solution.”

FS

Florian S.

Head of E-Commerce

“great service and customer support was swift in responses”

HD

Hazem D.

Marketing

“therefore it is very hassle to need the coding expertise to even do simple things like basic spacing, when it looks crammed up within the tracking page.”

JN

Jeanne N.

Founder

CWILL Order Tracking FAQs

Q. Who are the typical users of CWILL Order Tracking?

CWILL Order Tracking has the following typical customers:
Small Business, Freelancers, Mid-size Business, Large Enterprises

These products have better value for money


Q. What level of support does CWILL Order Tracking offer?

CWILL Order Tracking offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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