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Autotask PSA vs NinjaOne Comparison (2026)
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Good recommendations?
Autotask PSA
4.2
(156)5
72
4
56
3
22
2
3
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
NinjaOne
4.7
(298)5
235
4
54
3
5
2
2
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Autotask PSA is an intelligent IT business management platform providing a singular view across the entire business (services, internal operations, customers, and prospects) to improve efficiency, accountability, insight, and profitability.
NinjaOne unified IT operations platform, providing a seamless, single-pane solution to manage endpoints and support end-user including multiple one-click remote control options as well as a full suite of behind-the-scenes remote management tools.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
156
5
4
3
2
1
72
56
22
3
3
- Value for money
- Ease of use
- Features
- Customer support
69%
would recommend this app4.7
298
5
4
3
2
1
235
54
5
2
2
- Value for money
- Ease of use
- Features
- Customer support
91%
would recommend this appPros
“The way it ties tickets, billing, contracts, and reporting together in one place makes a noticeable difference in efficiency, and the dashboards give great visibility into workloads and performance.”
DR
Denuka R.
Operations Manager
“The seamless integration with RMM agents adds incredible value, and the ability to sync invoices and expense claims directly into QuickBooks Online streamlines financial processes.”
JJ
Jacques J.
Director
“The Cooper CoPilot AI has been especially valuable, providing tools that help us summarize customer tickets, create clearer timesheets, and write stronger resolutions.”
IM
Isabelle M.
Business Operations Coordinator
Pros
“Really good and a massive improvement on our previous RMM platform we used to use, the reporting also gives us a deep insight to potential issues which allows us to be proactive and also creates sales opportunities”
PB
Paul B.
Senior Tech Partner
“Integration with other solutions such as Bitdefender GravityZone, and some other third-party direct integrations, are a literal toggle to set up and deploy.”
Shaun S.
IT Solutions Architect
“She's made sure we have regular check ins on a consistent basis and has gone beyond the scope of an account manager many times by drilling further into our businesses success and offering advice and materials to further the growth of our business.”
BH
Bradley H.
Head of Managed Services
Cons
“Email formatting remains a persistent issue — text, images, and hyperlinks often display incorrectly when tickets are created via email, which impacts clarity.”
JJ
Jacques J.
Director
“It feels way behind the times without the ability to track customers inventory or products.”
HK
Harrison K.
Help Desk Manager
“High cost per user translated to low value for the money. ”
Rick B.
Founder
Cons
“One of the most common drawbacks is its reporting capabilities. Although the built-in reports cover basic needs, they can feel somewhat limited in customization and depth, especially for organizations that require highly detailed or client-facing reports.”
TM
Tou M.
IT Technician
“Reporting is the weakest area — the built-in reports are fairly basic and custom reporting takes more effort than it should.”
MR
Mohammed R.
Technical Engineer
“A lot of the areas I may have difficulty with are merely just learning curves on my part.”
BH
Bradley H.
Head of Managed Services
- Vendor responds to reviews
- Last review5 months ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features90
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Action Management
- Active Directory Integration
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Annotations
- Anomaly Detection
- Anomaly/Malware Detection
- Anti Virus
- App Management
- Application Management
- Application Security
- Approval Process Control
- Archiving & Retention
- Assessment Management
- Asset Discovery
- Asset Lifecycle Management
- Asset Tagging
- Asset Tracking
- Audit Management
- Audit Trail
- Authentication
- Automated Containment
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Automatic User/Device Recognition
- Availability Management
- Availability Testing
- BYOD Management
- Backup Log
- Backup Scheduling
- Backup and Recovery
- Bandwidth Monitoring
- Bare-Metal Restore
- Baseline Manager
- Behavioral Analytics
- Billable Items Tracking
- Billing & Invoicing
- Bootable Media Creation
- Build Automation
- Business Impact Analysis
- CPU Monitoring
- CRM
- Calendar Management
- Capacity Management
- Capacity Planning
- Change Management
- Change Tracking
- Chat/Messaging
- Checklists
- Client Management
- Client Portal
- Cloud Backup
- Collaboration Tools
- Compliance Management
- Compliance Tracking
- Compression
- Configurable Alerts
- Configurable Workflow
- Configuration Management
- Contact Management
- Continuous Monitoring
- Contract/License Management
- Cost Tracking
- Credential Management
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Capture and Transfer
- Data Import/Export
- Data Management
- Data Migration
- Data Recovery
- Data Replication
- Data Retention Management
- Data Security
- Data Storage Management
- Data Synchronization
- Data Visualization
- Deduplication
- Deployment Management
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Differential Backup
- Disaster Recovery
- Disk Image Creation
- Disk Partitioning
- Disk Wipe
- Document Automation
- Document Capture
- Document Management
- Document Storage
- Documentation Management
- Downtime Tracking
- Drag & Drop
- Duplicate Detection
- Email Alerts
- Email Management
- Email Templates
- Employee Management
- Encryption
- Endpoint Management
- Endpoint Protection
- Enrollments/Onboarding
- Event Logs
- Expense Tracking
- External Storage Device Blocking
- FTP Monitoring
- File Encryption
- File Management
- File Quarantining
- File Sharing
- File Sync
- File Transfer
- Financial Management
- Firewalls
- For MSPs
- For Websites
- For the IT sector
- Forms Management
- Full Backup
- Generative AI
- HIPAA Compliant
- Help Desk Management
- IOC Verification
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Image Deployment
- Image Merging
- Incident Management
- Incident Response Checklists
- Incremental Backup
- Inventory Management
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Kiosk Mode
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- License Management
- Live Chat
- Local Server Options
- Location Tracking
- Macros/Templated Responses
- Mail Server Monitoring
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Content Management
- Mobile Device Management
- Monitoring
- Multi-Channel Communication
- Multi-Device Support
- Multi-Factor Authentication
- Multi-Location Monitoring
- Multi-OS
- Multiple Format Support
- Multiple User Accounts
- Network Analysis
- Network Monitoring
- Network Resource Management
- Network Security
- Network Wide Management
- OS Imaging
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Metrics
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Project Time Tracking
- Projections
- Purchase Order Management
- Purchasing & Receiving
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Reminders
- Remote Monitoring & Management
- Reporting & Statistics
- Resource Management
- Scheduling
- Self Service Portal
- Service Level Agreement (SLA) Management
- Service Request Management
- Single Sign On
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Task Scheduling
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Timesheet Management
- Vendor Management
- Workflow Management
- Total features180
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Action Management
- Active Directory Integration
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Annotations
- Anomaly Detection
- Anomaly/Malware Detection
- Anti Virus
- App Management
- Application Management
- Application Security
- Approval Process Control
- Archiving & Retention
- Assessment Management
- Asset Discovery
- Asset Lifecycle Management
- Asset Tagging
- Asset Tracking
- Audit Management
- Audit Trail
- Authentication
- Automated Containment
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Automatic User/Device Recognition
- Availability Management
- Availability Testing
- BYOD Management
- Backup Log
- Backup Scheduling
- Backup and Recovery
- Bandwidth Monitoring
- Bare-Metal Restore
- Baseline Manager
- Behavioral Analytics
- Billable Items Tracking
- Billing & Invoicing
- Bootable Media Creation
- Build Automation
- Business Impact Analysis
- CPU Monitoring
- CRM
- Calendar Management
- Capacity Management
- Capacity Planning
- Change Management
- Change Tracking
- Chat/Messaging
- Checklists
- Client Management
- Client Portal
- Cloud Backup
- Collaboration Tools
- Compliance Management
- Compliance Tracking
- Compression
- Configurable Alerts
- Configurable Workflow
- Configuration Management
- Contact Management
- Continuous Monitoring
- Contract/License Management
- Cost Tracking
- Credential Management
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Capture and Transfer
- Data Import/Export
- Data Management
- Data Migration
- Data Recovery
- Data Replication
- Data Retention Management
- Data Security
- Data Storage Management
- Data Synchronization
- Data Visualization
- Deduplication
- Deployment Management
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Differential Backup
- Disaster Recovery
- Disk Image Creation
- Disk Partitioning
- Disk Wipe
- Document Automation
- Document Capture
- Document Management
- Document Storage
- Documentation Management
- Downtime Tracking
- Drag & Drop
- Duplicate Detection
- Email Alerts
- Email Management
- Email Templates
- Employee Management
- Encryption
- Endpoint Management
- Endpoint Protection
- Enrollments/Onboarding
- Event Logs
- Expense Tracking
- External Storage Device Blocking
- FTP Monitoring
- File Encryption
- File Management
- File Quarantining
- File Sharing
- File Sync
- File Transfer
- Financial Management
- Firewalls
- For MSPs
- For Websites
- For the IT sector
- Forms Management
- Full Backup
- Generative AI
- HIPAA Compliant
- Help Desk Management
- IOC Verification
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Image Deployment
- Image Merging
- Incident Management
- Incident Response Checklists
- Incremental Backup
- Inventory Management
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Kiosk Mode
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- License Management
- Live Chat
- Local Server Options
- Location Tracking
- Macros/Templated Responses
- Mail Server Monitoring
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Content Management
- Mobile Device Management
- Monitoring
- Multi-Channel Communication
- Multi-Device Support
- Multi-Factor Authentication
- Multi-Location Monitoring
- Multi-OS
- Multiple Format Support
- Multiple User Accounts
- Network Analysis
- Network Monitoring
- Network Resource Management
- Network Security
- Network Wide Management
- OS Imaging
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Metrics
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Project Time Tracking
- Projections
- Purchase Order Management
- Purchasing & Receiving
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Reminders
- Remote Monitoring & Management
- Reporting & Statistics
- Resource Management
- Scheduling
- Self Service Portal
- Service Level Agreement (SLA) Management
- Service Request Management
- Single Sign On
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Task Scheduling
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Timesheet Management
- Vendor Management
- Workflow Management
Integrations
- Total integrations31
- 3CX
- Acronis Cyber Platform
- Acronis Cyber Protect
- Adobe Acrobat
- Android 11
- Autotask PSA
- Auvik
- Axonius
- Azure DevOps
- Bitdefender GravityZone
- Bitwarden
- Blackpoint MDR
- Blumira
- BrightGauge
- Cavelo Attack Surface Management
- Cisco Duo
- Cisco Umbrella
- Claude
- ClickUp
- Cloud Elements
- Comarch ECM Accounts Payable
- ConnectWise Automate
- ConnectWise CPQ
- ConnectWise Cybersecurity Management
- ConnectWise PSA
- Cortex XDR
- CrowdStrike Falcon Cloud Security
- Customer Thermometer
- DNSFilter
- Datto RMM
- Datto Workplace
- Debian
- DeskDay
- Drata
- Dropsuite Email Archiving
- Dynamics 365 Sales
- Exotel Harmony Platform
- Flow
- FortiClient
- Freshdesk
- Freshservice
- GLPI
- Genuity IT Admin Suite
- Google Authenticator
- Guardz
- HaloITSM
- HaloPSA
- Hudu
- IRONSCALES
- IT Glue
- InsightIDR
- IntSights
- Intercept X Endpoint
- Jira
- Kaseya VSA
- Liongard
- LogMeIn Rescue
- LogicMonitor
- MSP360 Backup
- Microsoft Entra ID
- Microsoft Exchange
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft SQL Server
- Microsoft Teams
- N-sight RMM
- Naverisk
- NinjaOne
- Notion
- Okta
- OpenText Content Management
- OpsGenie
- PDQ Deploy & Inventory
- PRTG
- PaperCut
- Passportal
- PowerSchool SIS
- Pulseway
- QuickBooks Online
- QuickBooks Online Advanced
- QuoteWerks
- Quoter
- Reftab
- RemotePC
- RepairShopr
- RoboShadow
- ScalePad Lifecycle Manager
- ScreenConnect
- Secureframe
- SentiOne
- SentinelOne Singularity Cloud Security
- SherpaDesk
- SolarWinds Observability
- Spanning
- Squirrel
- Stellar
- SuperOps
- TANSS
- Tableau
- Teams Manager
- Tenable Vulnerability Management
- Trend Micro Antivirus +
- Unitrends Backup
- Vanta
- Veeam Data Cloud for Microsoft 365
- Veeam Data Platform
- Webroot SecureAnywhere
- Windows 11
- Woodstock Optimization Studio
- Xero
- Zammad
- Zapier
- Zendesk AI
- iOS14
- Total integrations91
- 3CX
- Acronis Cyber Platform
- Acronis Cyber Protect
- Adobe Acrobat
- Android 11
- Autotask PSA
- Auvik
- Axonius
- Azure DevOps
- Bitdefender GravityZone
- Bitwarden
- Blackpoint MDR
- Blumira
- BrightGauge
- Cavelo Attack Surface Management
- Cisco Duo
- Cisco Umbrella
- Claude
- ClickUp
- Cloud Elements
- Comarch ECM Accounts Payable
- ConnectWise Automate
- ConnectWise CPQ
- ConnectWise Cybersecurity Management
- ConnectWise PSA
- Cortex XDR
- CrowdStrike Falcon Cloud Security
- Customer Thermometer
- DNSFilter
- Datto RMM
- Datto Workplace
- Debian
- DeskDay
- Drata
- Dropsuite Email Archiving
- Dynamics 365 Sales
- Exotel Harmony Platform
- Flow
- FortiClient
- Freshdesk
- Freshservice
- GLPI
- Genuity IT Admin Suite
- Google Authenticator
- Guardz
- HaloITSM
- HaloPSA
- Hudu
- IRONSCALES
- IT Glue
- InsightIDR
- IntSights
- Intercept X Endpoint
- Jira
- Kaseya VSA
- Liongard
- LogMeIn Rescue
- LogicMonitor
- MSP360 Backup
- Microsoft Entra ID
- Microsoft Exchange
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft SQL Server
- Microsoft Teams
- N-sight RMM
- Naverisk
- NinjaOne
- Notion
- Okta
- OpenText Content Management
- OpsGenie
- PDQ Deploy & Inventory
- PRTG
- PaperCut
- Passportal
- PowerSchool SIS
- Pulseway
- QuickBooks Online
- QuickBooks Online Advanced
- QuoteWerks
- Quoter
- Reftab
- RemotePC
- RepairShopr
- RoboShadow
- ScalePad Lifecycle Manager
- ScreenConnect
- Secureframe
- SentiOne
- SentinelOne Singularity Cloud Security
- SherpaDesk
- SolarWinds Observability
- Spanning
- Squirrel
- Stellar
- SuperOps
- TANSS
- Tableau
- Teams Manager
- Tenable Vulnerability Management
- Trend Micro Antivirus +
- Unitrends Backup
- Vanta
- Veeam Data Cloud for Microsoft 365
- Veeam Data Platform
- Webroot SecureAnywhere
- Windows 11
- Woodstock Optimization Studio
- Xero
- Zammad
- Zapier
- Zendesk AI
- iOS14
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