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Bay-Master Logo

Shop management solution for automotive stores

Table of Contents

Bay-Master - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: February 2025

Bay-Master overview

What is Bay-Master?

Bay-master is a cloud-based SaaS shop management solution designed to help automotive stores manage repair order creation, inventory management, service tracking, and marketing. The platform comes with a scheduling functionality, which lets managers set working hours, add multiple service bays, and print timetables.

Administrators can use automations to send text messages on approvals, appointments, reviews, maintenance schedules, and more. The solution offers a host of features such as cost estimation, inventory management, labor tracking, custom inspection forms, multi-user accounts, accounting management, wiring diagrams, preventive maintenance scheduling, and more. A timecard system allows users to monitor labor, view summaries, and create invoices using actual labor times.

Finally, marketing and customer relationship management (CRM) modules allow store owners to create personalized postcards for service dues, run email campaigns, and review work order history while helpful integrations allow you to export QuickBooks to handle accounts receivable, payments, and statements.

Bay-master offers a timecard system, which allows users to monitor labor, view summary reports and generate invoices using clock-in/out information and technical summaries. Plus, it integrates with QuickBooks to help users handle accounts receivables, payments and statements generation.

Starting price

99flat rate /
per month

Alternatives

with better value for money

Bay-Master’s user interface

Ease of use rating:

Bay-Master reviews

Overall rating

4.5

/5

38

Positive reviews

95

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.49/10
Rating distribution

5

4

3

2

1

22

14

1

1

0

Pros
“The customer support in this program is awesome. The technicians are friendly, you get to talk right to a person, and they are very knowledgeable about the program.”
SU

Shana U.

Secretary

“I love that using Baymaster is easy - for example looking up a service history is at your fingertips. This is especially useful when a customer is on hold or at your service counter.”
TR

TAMAR R.

SERVICE MANAGER

“We are producing accurate, easy to understand invoices with very little effort. Customer communication has improved with our ability to send canned text messaging quickly and easily.”
JO

Jim O.

Owner

Cons
“The new vehicle selection menu is terrible compared to the old full screen version, it's bad enough we don't even use it when booking appointments any more.”
DP

David P.

Manager

“Using the cloud will be a disaster identity theft, theft of intellectual property and not being able to access the program when the internet crashes will be some of the problems.”
PB

Perri B.

manager

“The online version lost quite a few functions my shop used from the pervious version.”
DC

Damien C.

Owner

Who uses Bay-Master?

Based on 38 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Automotive
Transportation/Trucking/Railroad

Use cases

- Not enough reviews
-
-
-
-
-

Bay-Master's features

Features rating:

Access controls/permissions
Accounting
Activity dashboard
Alerts/Notifications
API
Appointment management
Appointment scheduling
Billing & invoicing
Calendar management
Communication management
Contact database
CRM
Customer database
Customer history
Customizable fields
Customizable forms
Data import/export
Electronic signature
Employee scheduling
Estimating
Historical reporting
Inspection management
Inventory control
Inventory management
Job management
Job tracking
Labor cost reporting
Labor rates
Maintenance scheduling
Mobile access
Multi-Location
Order management
Parts management
Point of sale (pos)
Preventive maintenance
Progress tracking
Purchase order management
Quotes/Estimates
Reminders
Reporting & statistics
Scheduling
Search/Filter
Service history
Technician management
Third-Party integrations
Time tracking
User management
VIN lookup
Work order creation
Work order management
Workflow management

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Bay-Master pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Essentials

99

Per month

Features included:

  • Bay Master Editor
  • Everyday Reporting
  • Full History
  • Integrated Payments
  • Credit Card Processing
  • Labor Tracking
  • Scheduling
  • Service History
  • Online Ordering
  • Workstation + Cloud x1

Traditional

169

Per month

Features included:

  • Cloud Integration
  • Custom Jobs
  • Inventory Scheduling
  • Labour Tracking
  • Workstation
  • Credit Card Processing
  • Scheduling
  • Service History
  • Online Ordering
  • Reporting
  • Inventory
  • Part Supplier
  • Tech Tablet Connections x2
  • Workstation + Cloud x1

High Performance

199

Per month

Features included:

  • 5 Tablet Connection
  • Cloud Integration
  • Custom Forms
  • Digital Inspection
  • Imaging & Signature
  • Text Marketing
  • Time Card Module
  • Credit Card Processing
  • Labor Tracking
  • Scheduling
  • Service History
  • Online Ordering
  • Reporting
  • Custom Jobs
  • Inventory
  • Part Supplier
  • Tech Tablet Connections x5
  • Email Marketing & Postcards
  • Text Message Marketing
  • Accounts Receivable
  • Digital Inspections

User opinions about Bay-Master price and value

Value for money rating:

To see what individual users think of Bay-Master's price and value, check out the review snippets below.

“The customer support in this program is awesome. The technicians are friendly, you get to talk right to a person, and they are very knowledgeable about the program.”
SU

Shana U.

Secretary

“I love that using Baymaster is easy - for example looking up a service history is at your fingertips. This is especially useful when a customer is on hold or at your service counter.”
TR

TAMAR R.

SERVICE MANAGER

Bay-Master support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
Knowledge Base
FAQs/Forum
24/7 (Live rep)

Training options

Live Online
Documentation
Webinars
Videos

Bay-Master FAQs

Q. Who are the typical users of Bay-Master?

Bay-Master has the following typical customers:
Freelancers, Small Business

These products have better value for money


Q. What languages does Bay-Master support?

Bay-Master supports the following languages:
English


Q. Does Bay-Master support mobile devices?

Bay-Master supports the following devices:
Android, iPad, iPhone


Q. Does Bay-Master offer an API?

No, Bay-Master does not have an API available.


Q. What level of support does Bay-Master offer?

Bay-Master offers the following support options:
Email/Help Desk, Chat, Phone Support, Knowledge Base, FAQs/Forum, 24/7 (Live rep)

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