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Kukui Pricing, Features, Reviews and Alternatives

Kukui product overview

What is Kukui?

Kukui is an all-in-one marketing and customer relationship management (CRM) platform designed for auto repair businesses. The software offers conversion rate optimization tools, point of sale (POS) system integrations, revenue tracking dashboards, and more. Kukui also pairs users with a dedicated marketing director to assist with designing personalized marketing campaigns, implementing strategies, and overseeing marketing activities.

Key benefits of using Kukui

  • Kukui can be integrated with business’ existing point of sale (POS) systems to track revenue.

  • Marketing performance, lead conversion rates, and average revenue per customer can all be tracked on Kukui’s real-time dashboard.

  • Custom marketing emails can be sent out to nurture leads, build brand awareness, and strengthen relationships with customers.

  • Kukui’s customer relationship management (CRM) tools allow users to view, organize, and manage all contacts in a single dashboard.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Phone Support

    Training options

    Live Online
    Documentation
    Webinars

    Kukui pricing information

    Value for money

    4.6

    /5

    74

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Kukui features

    Functionality

    4.6

    /5

    74

    Total features

    16

    2 categories

    Most valued features by users

    Activity Dashboard
    Scheduling
    Quotes/Estimates
    Customer Database
    Work Order Management
    Performance Metrics
    Appointment Scheduling
    Point of Sale (POS)

    Functionality contenders

    Kukui users reviews

    Overall Rating

    4.7

    /5

    74

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.25/10
    Rating distribution

    5

    4

    3

    2

    1

    59

    12

    2

    1

    0

    Pros
    I like that it is easy to modify the specials on the web site. I also like the adaptive/responsive html that lets mobile and desktop users have a great web experience.
    The page layout is good. Software supplies good information, and e-mail notification when someone makes an appointment, which is very helpful.
    The simplicity of how it is laid out and the help dropdowns are very straightforward. Customer support has always been top notch and so responsive to all my requests and cries for help.
    Cons
    Integration to ShopKey/Mitchell calendar and cars is poor. It is inconsistent in identifying inbound contacts as existing customers and mixing the names of customers up.
    Sometimes it works slowly. Difficult to tell if new customers are from web or from my postcards that I send out.
    It does make me actually go online once in a while. There really isn't much that I can complain about.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Kukui has been my partner for many years, both in CRM and in online marketing.

    Reviewed 5 years ago

    Online presence, and quick

    Pros

    Great SEO, website, and marketing ROI tracking. I like the ability to listen to past phone conversations and analyse our phone skills. I like being able to easily add new pictures and content to the website without calling someone. I like the follow-up feature, which is working great (a log for who gets a call, who got a call and what happened). I like the appointment reminder being sent by email and the thank you emails going out automatically and asking for a review.

    Cons

    I think it would be great to have a more detailed and precise scheduled maintenance reminder going out to the customer, that is more tailored to the individual vehicle and customer driving profile. I think it would be great to implement a communication app or feature that show the shop to send and receive text messages to customers, and have it function the same as texting on the phone, except through kukui and allowing us to save The message thread...?

    Vendor response

    George thanks for being such a great partner we have learned a great deal from you as well. Thank you for the feedback too. You will see some of the things you mentioned appear in the platform soon.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    It is great for follow up and facilitating appointments for the customer, but integration is limited

    Reviewed 5 years ago

    Customer retention and perceived ease of use by new customers, so it probably helps with acquisition. We are able to see where new leads come from and spend efforts improving those channels.

    Pros

    Its easy to track where new customers are coming from (source), the web interface is fairly easy to navigate, and it follows up with customers regarding their upcoming service. I like the new follow up and "lost customer" reports. It has functionality we have not tapped into and that is mostly due to capacity on our end. The product is continually improving and going in the right direction. Our marketer is great and provides good feedback and helps analyze reports on a regular basis.

    Cons

    Existing customers end up using the phone number they started with, so it looks like they keep coming from Yelp, Google, etc. I'd rather all existing customers call in on the same number. The system doesn't merge existing and new records consistently and it does not identify contact info the customer entered that doesn't match or doesn't exist in the shop management. Integration to ShopKey/Mitchell...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    Buyer Beware

    Reviewed 3 years ago

    Kukui provides a website for your clients to find you. They provide a dashboard that connects with many point of sale systems and tracks your clients and what they spend with you. This is incredibly dangerous when they start selling to your neighboring competitors because now they have all your information and can easily provide it to your competitors.

    Pros

    Kukui will get you appointments on your calendar - that is a good thing they do.

    Cons

    Kukui will lie to you in the sales process to get you to sign up for a more expensive plan and then when you cancel (because they duplicate your ad campaign for the shop 3 miles away), they will tell you there is a fee for what they promised for free in the beginning. Further, they will sell to everyone including your competitors next door. They duplicate your ads. Nothing is customized. If you have them posting to your social media pages, their posts are the same across all clients. This is not custom content. But you pay for custom content.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Kukui

    Reviewed 4 months ago

    Overall not bad but slow response and too much that I have to do myself for the monry

    Pros

    The CRM layout is good. Easy to get customers based on what they need for maintenance and for follow up on repairs

    Cons

    Website is too cookie cutter. All the kukui websites are same and too many stock photos

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Aloha, We have had our Kukui website for over 6 years and we are very happy with our partnership!

    Reviewed 5 years ago
    Pros

    Kukui has been very attentive to our request with our website, which is constantly growing as the #1 influence to help attract customers into our shops. The one feature that has had tremendous value; is our Kukui tracked phone numbers, on various web sites, where Kukui is integrated into our POS. As a result, we have been able to track our marketing to actual sales which has been very helpful for us to adjust our marketing to better react to constantly changing digital marketing environment. And the added bonus, we have the recorded phone calls to use for training. We are very pleased with our partnership and the value received! (We were part of the Beta on Kukui's auto shop development product.)

    Cons

    Currently, our biggest negative, is the delay in response to request for support or changes with our website and the dashboard (But, we totally recognize we likely ask a lot more then most companies do! ;0) My interpretation is that this is growing pains with the growth of the company.

    Kukui FAQs and common questions

    Q. What type of pricing plans does Kukui offer?

    Kukui has the following pricing plans:
    Pricing model: Subscription


    Q. Who are the typical users of Kukui?

    Kukui has the following typical customers:
    Mid Size Business, Small Business


    Q. What languages does Kukui support?

    Kukui supports the following languages:
    English


    Q. Does Kukui support mobile devices?

    Kukui supports the following devices:
    Android, iPad, iPhone


    Q. Does Kukui offer an API?

    No, Kukui does not have an API available.


    Q. What level of support does Kukui offer?

    Kukui offers the following support options:
    Email/Help Desk, Chat, Phone Support

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