Kukui Pricing, Features, Reviews & Alternatives

Kukui

All-in-one platform for auto repair shops

4.75/5 (73 reviews)

Kukui overview

What is Kukui?

Kukui is an all-in-one marketing and customer relationship management (CRM) platform designed for auto repair businesses. The software offers conversion rate optimization tools, point of sale (POS) system integrations, revenue tracking dashboards, and more. Kukui also pairs users with a dedicated marketing director to assist with designing personalized marketing campaigns, implementing strategies, and overseeing marketing activities.

Kukui’s email campaigns can be used to nurture new leads and strengthen relationships with existing customers. Campaign success can be tracked in the business dashboard, alongside key performance indicators (KPIs) including lead conversion rate and average revenue per customer. Custom-designed, search engine optimized websites provide users with an online presence that reflects their company brand and identity.
www.kukui.com

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

B@109d5572
Kukui screenshot: Custom reports help users to understand their business statisticsKukui V4.0 with Follow-Up ModuleKukui screenshot: Google AdWords tracking provides insight into lead conversions and click through ratesKukui screenshot: Track sources to see where customers come fromKukui screenshot: Users can track revenue with graphs and statistics on lead sources, missed leads, and more

Kukui user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.6
  4.7
  4.8
David L.

Kukui has been my partner for many years, both in CRM and in online marketing.

Used daily for 2+ years
Reviewed 2017-09-01
Review Source: Capterra

Online presence, and quick

Pros
Great SEO, website, and marketing ROI tracking. I like the ability to listen to past phone conversations and analyse our phone skills. I like being able to easily add new pictures and content to the website without calling someone. I like the follow-up feature, which is working great (a log for who gets a call, who got a call and what happened). I like the appointment reminder being sent by email and the thank you emails going out automatically and asking for a review.

Cons
I think it would be great to have a more detailed and precise scheduled maintenance reminder going out to the customer, that is more tailored to the individual vehicle and customer driving profile. I think it would be great to implement a communication app or feature that show the shop to send and receive text messages to customers, and have it function the same as texting on the phone, except through kukui and allowing us to save The message thread...?

Response from Kukui


George thanks for being such a great partner we have learned a great deal from you as well. Thank you for the feedback too. You will see some of the things you mentioned appear in the platform soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kenny F.

It is great for follow up and facilitating appointments for the customer, but integration is limited

Used daily for 2+ years
Reviewed 2017-09-01
Review Source: Capterra

Customer retention and perceived ease of use by new customers, so it probably helps with acquisition. We are able to see where new leads come from and spend efforts improving those channels.

Pros
Its easy to track where new customers are coming from (source), the web interface is fairly easy to navigate, and it follows up with customers regarding their upcoming service. I like the new follow up and "lost customer" reports. It has functionality we have not tapped into and that is mostly due to capacity on our end. The product is continually improving and going in the right direction. Our marketer is great and provides good feedback and helps analyze reports on a regular basis.

Cons
Existing customers end up using the phone number they started with, so it looks like they keep coming from Yelp, Google, etc. I'd rather all existing customers call in on the same number. The system doesn't merge existing and new records consistently and it does not identify contact info the customer entered that doesn't match or doesn't exist in the shop management. Integration to ShopKey/Mitchell calendar and cars is poor. It is inconsistent in identifying inbound contacts as existing customers and mixing the names of customers up. Customers cannot identify that they want to unsubscribe just to notifications about a specific car, so they loose all notifications/reminders. Customers should be given an easy way to notify the system/us that they no longer own the car in the notification. Recent changes dramatically increased the number of calls misidentified as "missed" when they were actually answered. (98% answer rate to reporting a 44% answer rate)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Buyer Beware

Used daily for 1-2 years
Reviewed 2019-10-03
Review Source: GetApp

Kukui provides a website for your clients to find you. They provide a dashboard that connects with many point of sale systems and tracks your clients and what they spend with you. This is incredibly dangerous when they start selling to your neighboring competitors because now they have all your information and can easily provide it to your competitors.

Pros
Kukui will get you appointments on your calendar - that is a good thing they do.

Cons
Kukui will lie to you in the sales process to get you to sign up for a more expensive plan and then when you cancel (because they duplicate your ad campaign for the shop 3 miles away), they will tell you there is a fee for what they promised for free in the beginning. Further, they will sell to everyone including your competitors next door. They duplicate your ads. Nothing is customized. If you have them posting to your social media pages, their posts are the same across all clients. This is not custom content. But you pay for custom content.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Scott W.

Aloha, We have had our Kukui website for over 6 years and we are very happy with our partnership!

Used daily for 2+ years
Reviewed 2017-08-31
Review Source: Capterra

Pros
Kukui has been very attentive to our request with our website, which is constantly growing as the #1 influence to help attract customers into our shops. The one feature that has had tremendous value; is our Kukui tracked phone numbers, on various web sites, where Kukui is integrated into our POS. As a result, we have been able to track our marketing to actual sales which has been very helpful for us to adjust our marketing to better react to constantly changing digital marketing environment. And the added bonus, we have the recorded phone calls to use for training. We are very pleased with our partnership and the value received! (We were part of the Beta on Kukui's auto shop development product.)

Cons
Currently, our biggest negative, is the delay in response to request for support or changes with our website and the dashboard (But, we totally recognize we likely ask a lot more then most companies do! ;0) My interpretation is that this is growing pains with the growth of the company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Robert B.

Very Good

Used daily for 2+ years
Reviewed 2017-09-06
Review Source: Capterra

Most of my website presence handled.

Pros
The dashboard is easy to maneuver and has many nice features. Having multiple landing pages has really helped us out a lot. Adwords works well and has generated us a reasonable about of leads and Online appointments. I really like the Visual Appeal and Navigation. It is great to be able to do so many things myself.

Cons
Text messaging is weak and cumbersome, need some improvement with the usability of that. The SEO and content development is pretty much non-extent, and although that isn't your real focus, users like me need some options with that avenue to improve our SEO. Sometimes the sales representatives are nothing more than a sales person and do not have the product or marketing expertise that they should to really help us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Kukui pricing

Pricing options
Subscription
View Pricing Plans

Contact Kukui for pricing information.

Kukui features

Activity Dashboard
Customer Database
Quotes/Estimates
Scheduling

API (237 other apps)
Access Controls/Permissions (160 other apps)
Activity Tracking (151 other apps)
Alerts/Notifications (231 other apps)
Billing & Invoicing (256 other apps)
Customizable Reports (172 other apps)
Data Import/Export (214 other apps)
Document Management (211 other apps)
Electronic Payments (153 other apps)
Inventory Management (264 other apps)
Invoice Management (174 other apps)
Mobile Access (157 other apps)
Reporting & Statistics (299 other apps)
Reporting/Analytics (200 other apps)
Search/Filter (200 other apps)
Third Party Integrations (217 other apps)

Videos and tutorials

Additional information for Kukui

Key features of Kukui

  • Vehicle tracking
  • Service history tracking
  • Customized online marketing
  • Customer relationship management (CRM)
  • Search engine marketing
  • Lead generation
  • Dashboard
  • Campaign tracking
  • Conversion rate optimization
  • KPI dashboards
  • Contact management
  • Email marketing
  • Lead nurturing
View All Features

Benefits

Kukui can be integrated with business’ existing point of sale (POS) systems to track revenue.

Marketing performance, lead conversion rates, and average revenue per customer can all be tracked on Kukui’s real-time dashboard.

Custom marketing emails can be sent out to nurture leads, build brand awareness, and strengthen relationships with customers.

Kukui’s customer relationship management (CRM) tools allow users to view, organize, and manage all contacts in a single dashboard.