Work Order Software

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Here’s our list of apps for Work Order software.

Work order software is a dedicated tool for tracking field service orders from the time they are opened to the time they are closed.

Common features include:
  • Work order creation
  • Scheduling
  • Work order tracking
  • Reporting
Common features include:
  • Work order creation
  • Scheduling
  • Work order tracking
  • Reporting

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113 apps

eMaint   

271
Computerized Maintenance Management Software by Fluke
eMaint work order software helps maintenance teams improve efficiency and reduce maintenance costs with a configurable interface. Read more about eMaint
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Computerized Maintenance Management Software by Fluke
eMaint work order software helps maintenance teams improve efficiency and reduce maintenance costs with a configurable interface. Read more about eMaint
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Salesforce Service Cloud   

458
Customer Service & Field Service Management Solutions
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud
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Customer Service & Field Service Management Solutions
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud
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Fiix   

310
Fiix is an easier way to plan, track & optimize maintenance.
Fiix's work order management software is the easiest way to plan, track, and optimize maintenance. Fiix partners with customers to organize assets and inventory, manage work, connect to business systems, and make data-driven decisions. We help you get a 360-degree view of work, parts, and costs. Read more about Fiix
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Fiix is an easier way to plan, track & optimize maintenance.
Fiix's work order management software is the easiest way to plan, track, and optimize maintenance. Fiix partners with customers to organize assets and inventory, manage work, connect to business systems, and make data-driven decisions. We help you get a 360-degree view of work, parts, and costs. Read more about Fiix
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Facilities Management eXpress (FMX)   

353
Cloud-based facility management software
FMX is a web-based maintenance management solution for work orders, preventive maintenance, reporting, asset tracking and more. Read more about Facilities Management eXpress (FMX)
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Cloud-based facility management software
FMX is a web-based maintenance management solution for work orders, preventive maintenance, reporting, asset tracking and more. Read more about Facilities Management eXpress (FMX)
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ProntoForms   

157
ProntoForms is the leader in enterprise-grade mobile forms.
Mobile work orders that are easy to manage and easier to use. Enable instant distribution with seamless two-way integrations. Our low-code form builder enables you to create smooth real-time workflows. Empower your field technicians to easily perform complex installations and maintenance tasks. Read more about ProntoForms
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ProntoForms is the leader in enterprise-grade mobile forms.
Mobile work orders that are easy to manage and easier to use. Enable instant distribution with seamless two-way integrations. Our low-code form builder enables you to create smooth real-time workflows. Empower your field technicians to easily perform complex installations and maintenance tasks. Read more about ProntoForms
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Jobber   

550
Quoting, scheduling, & invoicing for home service businesses
Jobber is a cloud-based field service management solution that enables small and medium sized businesses to manage scheduling, invoicing, clients, quotes & more. Read more about Jobber
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Quoting, scheduling, & invoicing for home service businesses
Jobber is a cloud-based field service management solution that enables small and medium sized businesses to manage scheduling, invoicing, clients, quotes & more. Read more about Jobber
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Maintenance Care   

24
Facility maintenance, work orders & preventative maintenance
Still doing work orders using paper, email, or spreadsheets? It's time to switch to Maintenance Care work order software. You'll see improved organization, efficiency, safety, and ROI. Plus, our user-friendly system makes the transition to work order software simple and pain-free. Read more about Maintenance Care
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Facility maintenance, work orders & preventative maintenance
Still doing work orders using paper, email, or spreadsheets? It's time to switch to Maintenance Care work order software. You'll see improved organization, efficiency, safety, and ROI. Plus, our user-friendly system makes the transition to work order software simple and pain-free. Read more about Maintenance Care
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CityReporter   

12
A Complete Digital Inspection, Safety and Maintenance System
Our mobile and PC based Work Order process has been designed to ensure you achieve your repair and maintenance goals efficiently and effectively. You to create precise forms to manage all types of maintenance and repairs. Custom export templates ensure you can access all your data for reporting… Read more about CityReporter
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A Complete Digital Inspection, Safety and Maintenance System
Our mobile and PC based Work Order process has been designed to ensure you achieve your repair and maintenance goals efficiently and effectively. You to create precise forms to manage all types of maintenance and repairs. Custom export templates ensure you can access all your data for reporting… Read more about CityReporter
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eWorkOrders   

49
Computerized maintenance management system (CMMS)
eWorkOrders CMMS Software solution is perfect for any size business across all industries. From your computer or mobile device, create work orders, view service requests, review preventative maintenance planning schedules, maintain work history, share documents, and generate reports and a lot more!… Read more about eWorkOrders
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Computerized maintenance management system (CMMS)
eWorkOrders CMMS Software solution is perfect for any size business across all industries. From your computer or mobile device, create work orders, view service requests, review preventative maintenance planning schedules, maintain work history, share documents, and generate reports and a lot more!… Read more about eWorkOrders
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Municity   

0
All-in-one solution for municipalities of all sizes
Municity is a cloud-based multi-platform solution designed to help municipalities automate processes for planning, zoning, code enforcement, inspections and permitting to ensure operational efficiency. Popular packages include health, public works, and building. Read more about Municity
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All-in-one solution for municipalities of all sizes
Municity is a cloud-based multi-platform solution designed to help municipalities automate processes for planning, zoning, code enforcement, inspections and permitting to ensure operational efficiency. Popular packages include health, public works, and building. Read more about Municity
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ServiceBox   

67
Service industry work management
ServiceBox is a field service management software for service companies to manage contracts, work orders, quotes, scheduling and more. The service industry specific software was built to automate and streamline the common, day-to-day operations of service companies. Read more about ServiceBox The main features of ServiceBox fall under 9 key business areas: Maintenance, Scheduling, Quotes, Work Orders, Contracts, Job Sites, Invoices, Customers and Time Sheets.
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Service industry work management
ServiceBox is a field service management software for service companies to manage contracts, work orders, quotes, scheduling and more. The service industry specific software was built to automate and streamline the common, day-to-day operations of service companies. Read more about ServiceBox The main features of ServiceBox fall under 9 key business areas: Maintenance, Scheduling, Quotes, Work Orders, Contracts, Job Sites, Invoices, Customers and Time Sheets.
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Synchroteam   

47
Field service management software. Live support. Free trial.
Work Order management software. Features mobile workforce tracking, scheduling, dispatch, calendar, job management, invoicing and map. Live support. Read more about Synchroteam
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Field service management software. Live support. Free trial.
Work Order management software. Features mobile workforce tracking, scheduling, dispatch, calendar, job management, invoicing and map. Live support. Read more about Synchroteam
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Coherent   

5
CMMS, facility, asset, and equipment management software
Coherent is a modular, cross-industry software with features for work order management, preventive equipment maintenance, asset tracking, room scheduling & more. Read more about Coherent
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CMMS, facility, asset, and equipment management software
Coherent is a modular, cross-industry software with features for work order management, preventive equipment maintenance, asset tracking, room scheduling & more. Read more about Coherent
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Coolfront   

453
Flat rate pricing & agreement management for contractors
Coolfront is a mobile-optimized flat rate pricing & agreement management application for HVAC, plumbing & electrical contractors and service businesses. Read more about Coolfront
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Flat rate pricing & agreement management for contractors
Coolfront is a mobile-optimized flat rate pricing & agreement management application for HVAC, plumbing & electrical contractors and service businesses. Read more about Coolfront
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Tikkit   

42
Work order software without more work
Tikkit allows users to manage work orders and vendors through a single web based interface that is accessible from anywhere. Read more about Tikkit
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Work order software without more work
Tikkit allows users to manage work orders and vendors through a single web based interface that is accessible from anywhere. Read more about Tikkit
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FleetLogic   

0
Web and mobile work order management for field service teams
FleetLogic is an online work order management solution for service teams, offering field dispatch features supported by native mobile apps for iOS and Android. Read more about FleetLogic
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Web and mobile work order management for field service teams
FleetLogic is an online work order management solution for service teams, offering field dispatch features supported by native mobile apps for iOS and Android. Read more about FleetLogic
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REDLIST   

13
Production planning and field asset management solution
REDLIST is a cloud-based CMMS, production planning and asset management solution for small to large firms, which helps track and manage assets through custom forms, maintenance and production tools. Features include smart inspections, forecasting, safety management, planning, and data analysis. Read more about REDLIST
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Production planning and field asset management solution
REDLIST is a cloud-based CMMS, production planning and asset management solution for small to large firms, which helps track and manage assets through custom forms, maintenance and production tools. Features include smart inspections, forecasting, safety management, planning, and data analysis. Read more about REDLIST
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Bella FSM   

7
Web-based field service management software
Bella is an online field service management software offering features such as dispatching, scheduling, work order management, inventory tracking, and invoicing. Read more about Bella FSM
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Web-based field service management software
Bella is an online field service management software offering features such as dispatching, scheduling, work order management, inventory tracking, and invoicing. Read more about Bella FSM
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Workorders   

0
Work order ticketing system for small and mid-sized business
Workorders is a cloud-based service management software for SMB’s and contractors, giving technicians and field staff access to centralized customer records tracking, appointment scheduling, work order creation, email notifications, payment processing and data syncing across devices including mobile… Read more about Workorders
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Work order ticketing system for small and mid-sized business
Workorders is a cloud-based service management software for SMB’s and contractors, giving technicians and field staff access to centralized customer records tracking, appointment scheduling, work order creation, email notifications, payment processing and data syncing across devices including mobile… Read more about Workorders
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ServiceTrade Commercial   

247
Commercial field service and customer service application.
ServiceTrade mobile and web apps help commercial service contractors coordinate office staff and field technicians to deliver an amazing customer experience. Read more about ServiceTrade Commercial
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Commercial field service and customer service application.
ServiceTrade mobile and web apps help commercial service contractors coordinate office staff and field technicians to deliver an amazing customer experience. Read more about ServiceTrade Commercial
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ArboStar   

6
Custom business management platform for tree care companies
ArboStar is a complete cloud-based business management solution developed for the unique challenges faced by tree care and landscaping businesses. Intuitive and easy to use software integrates the modules and management tools you will need to grow your operation and optimize your level of service… Read more about ArboStar
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Custom business management platform for tree care companies
ArboStar is a complete cloud-based business management solution developed for the unique challenges faced by tree care and landscaping businesses. Intuitive and easy to use software integrates the modules and management tools you will need to grow your operation and optimize your level of service… Read more about ArboStar
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NetFacilities   

126
Facilities management, solved.
Schedule work orders to automatically generate reminder alerts to assignees when it's time to perform a service or task with NETfacilities' solutions. Read more about NetFacilities
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Facilities management, solved.
Schedule work orders to automatically generate reminder alerts to assignees when it's time to perform a service or task with NETfacilities' solutions. Read more about NetFacilities
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Field Force Tracker   

18
All-in-one field service management solution
Field Force Tracker is a field service management system with tools for managing customers & employees, scheduling, contracts, time tracking, invoicing & more. Read more about Field Force Tracker
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All-in-one field service management solution
Field Force Tracker is a field service management system with tools for managing customers & employees, scheduling, contracts, time tracking, invoicing & more. Read more about Field Force Tracker
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Common Areas   

2
Productivity software for multi-location real estate firms
Productivity Everywhere -- Unite your people, properties and processes with software tailored to your unique multi-location operations. Read more about Common Areas
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Productivity software for multi-location real estate firms
Productivity Everywhere -- Unite your people, properties and processes with software tailored to your unique multi-location operations. Read more about Common Areas
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ServiceTitan   

153
#1 Management Software for Service Contractors.
ServiceTitan is the leading business software solution for both residential and commercial field service businesses. Our powerful platform optimizes and eliminates tasks both out in the field and in the office with cloud-based responsiveness, real-time sync, and unbeatable uptimes. Read more about ServiceTitan
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#1 Management Software for Service Contractors.
ServiceTitan is the leading business software solution for both residential and commercial field service businesses. Our powerful platform optimizes and eliminates tasks both out in the field and in the office with cloud-based responsiveness, real-time sync, and unbeatable uptimes. Read more about ServiceTitan
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Work Order Software Buyers Guide

Work orders contain details of jobs such as maintenance work tasks, repairs, audits, and inspections. Field service managers and maintenance managers use work orders to assign a task to the right employee and track its status. A work order is also referred to as a work ticket or job order.

Work order software helps users automate the different steps involved in creating and completing a work order. In this buyer’s guide, we’ll walk you through the most important considerations for choosing a work order solution suitable for small businesses.

Here’s what we’ll cover:

What is work order software?

Work order software is a dedicated tool for tracking field service orders from the time they are opened to the time they are closed. This software offers automated templates to help users create work orders quickly and consistently. It also allows users to update tasks and capture customer signatures upon completion of the job.

These tools help managers track the status of a job; assign or reassign it to employees; seek customer feedback; and collect customer, product, or service data to improve decision-making.

Types of work order software

Work orders are used in different scenarios, e.g., for tracking equipment repair within a company or for servicing client requests on site.

Work order software capabilities can also be found in CMMS (computerized maintenance management software), FSM (field service management software), and EAM (enterprise asset management) software.

The different types of software that offer work order modules include:

  • Enterprise asset management (EAM): Enterprise asset management work orders help facilities managers track assets and inventory items. Users can generate these work orders manually or automatically based on scheduled tasks. Larger organizations that support maintenance operations in multiple sites and need additional features such as fleet management should consider EAM software.
  • Computerized maintenance management systems (CMMSs): A maintenance work order covers the repair, restoration, or replacement of equipment. Work order management capabilities are a must-have for CMMS software. CMMS work orders are more suited for small maintenance teams, as they come at a lower price point and are capable of managing most maintenance needs.
  • Field service management (FSM): Work order capabilities in field service management software help users track the progress of scheduled, completed, and ongoing field service jobs. FSM software is useful if you mainly provide services to external clients and your technicians are primarily in the field.

Key question to ask your vendor before you buy: Based on my specific needs, what are the benefits and drawbacks of buying stand-alone work order software compared to a CMMS or EAM solution?

Deployment options for work order software

Like most software, work order software can be either hosted on the cloud or installed on-premises. Whether to implement a cloud-based tool or an on-premise system will depend on your specific needs, budget, data control requirements, and the capability of your IT team to manage an installed application and its related data.

Software-as-a-Service (cloud-based)

  • Lower upfront costs and total cost of ownership.
  • No new infrastructure needed.
  • Can be accessed anytime and from anywhere with an internet connection.
  • Service providers primarily handle data storage and security.
  • Upscale and downscale as needed by purchasing the required number of subscriptions.

On-premise

  • Better control over your data and systems.
  • Higher upfront costs, but major expenses are a one-time charge.
  • You’ll be responsible for maintenance and upkeep.

Key question to ask your vendor before you buy: Does your SaaS version and/or on-premise version support use on mobile phones: iOS, Android, and Windows? Is there any additional charge for this?

Tip: Mobility is a key requirement for work order software, since technicians often work away from the office. Being able to access work order details on a mobile device saves the time and effort required to call into the office before or after each job. It also allows them to update the status of jobs in real time, helping the entire team get more accurate visibility into the status of different tasks.

Work order software features

Deciding on the features you need in your work order software can be challenging. A tool with too many bells and whistles can overwhelm or distract your users. Analyzing your business needs and choosing software with features that help meet your current and future needs will save costs and improve productivity

Here we discuss the core features you should look for in work order software.

Work order creation: Helps capture data from manual data entry sheets and web forms to create new work orders. It also automatically creates work orders for recurring maintenance jobs and audits. You can modify the work orders to meet any specific requirements.Work order management in mHelpDesk

Creating and submitting work order requests in FMX (Facilities Management eXpress)

Scheduling

Helps organize the calendar of maintenance jobs. Also allows you to assign tasks to technicians and prioritize them. You can update assignments and view the schedule summary, as well.

Work order management in mHelpDesk
Job scheduling feature in Field Force Tracker
Work order tracking:

Allows managers to monitor the progress of different tasks. Track the status of different tasks, who they’re assigned to, and how satisfied the customer is. This feature helps users identify tasks overdue and job orders with additional steps. You can also send alerts for high priority jobs or for jobs that have an approaching deadline.

Work order management in mHelpDesk
Tracking work orders by due date or person assigned in UpKeep

Reporting and analysis:

Collects data on the likely causes of problems, costs of repairs, and downtime. Analyze the data for more accurate maintenance job predictions. The dashboard functionality helps users view real-time reports on the progress of various tasks.

Work order management in mHelpDesk
Reports in mHelpDesk

There are also some additional features that may improve the software's overall functionality for certain users. Maintenance teams that handle third-party client requests, rather than internal jobs, are strongly advised to consider these additional features:

  • Customer relationship management (CRM) Helps users maintain a database of customer contacts, communication history, location, and equipment/service summary. It also helps users manage customer feedback, store invoices, and assign account managers for large customers.
  • Cost estimating Helps users prepare cost estimates or quotes for different tasks. You can then share the estimates with your clients and others on the team.
  • Invoicing and payment processing Allows users to generate invoices and accept payments through debit/credit cards, e-wallets, or net banking. This feature may be built in to the software or may be available through integrations with third-party accounting/e-payment applications.

Key question to ask your vendor before you buy: What unique values and cost proposition does your software offer to help me meet my needs?

*Note: The applications selected are examples to show a feature in context, and are not intended as endorsements or recommendations.

Important work order software integrations

Businesses today use multiple applications to collect and store data. Your website, social media platforms, CRM, ERP systems, and CMMS are all applications that you use to collect data on customer requests, sales orders, etc.

It is therefore important to integrate your work order software with other key platforms that data must be pulled from or sent to. Common software tools with which your work order software should integrate include:

Accounting software: Integrations with accounting software such as QuickBooks allow you to capture customer signatures after completion of a job, generate invoices, and email them to clients. Integrating with accounting tools also allows you to track and improve your cash flows.

Data connectors: Integrating with data connectors such as Zapier allows you to automate data entry tasks and send alerts to customers whenever entries are updated.

Calendar tools: Integrating with Google Calendar or iCal allows you to plan your schedules and minimize overlapping tasks or double allocation of jobs to employees. You also get a complete view of the tasks to be completed in a week or month.

Marketing automation software: Applications such as MailChimp allow you to email customers, store customer contact info, and directly contact customers to remind them of scheduled tasks, alert them about any pending jobs, and collect their feedback.

MS Office tools: Integrating with MS Excel and MS Outlook allow you to sync data stored in these platforms with your work order software without manual entry.

Collaboration platforms Integrating with collaborations apps such as Slack and Dropbox allow technicians to communicate details about tasks and discuss issues even while in the field. It also fosters improved collaboration between the field service teams and other in-office support teams.

Key question to ask your vendor before you buy: Is your tool available to connect with the other applications that I use and make updates to the work orders in real time?

Work order software trends

Work order software is evolving every day as new equipment, including IoT devices, is introduced in workplaces and homes. Other technologies such as advanced analytics and artificial intelligence (AI) are also changing the way work orders are created and processed.

Here we discuss major work order software trends.

Integrating IoT with work order software: IoT technology enables you to add sensors to various equipment including boilers, pumps, drills, pipes, and more. These sensors allow you to collect more data to track metrics such as usage, condition monitoring, and failure rate. It will help you automatically create work orders in case of any repairs needed and in improving preventive maintenance measures.

AI and automation: Artificial intelligence tools embedded within work order software is expected to help automate tasks such as scheduling repair jobs, optimizing work order planning, monitoring job status, and communicating with customers. It will increase workflow efficiency and help improve customer experience.

Key question to ask your vendor before you buy: What steps have you taken to add advanced capabilities like AI, data analytics, and IoT in your software?

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