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Work Order Software

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MaintainX logo
4.8
552

Manage Maintenance and Operations. Without the Paper Stacks.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.8
    Features
    4.5
    Customer support
    4.8
Pros and Cons from MaintainX users   
avatar
+15
The best benefit on MaintainX for me is keeping up with what needs to be done, we have 37 locations over two states and it helps me stay informed and prioritize deployment of assets.
The one thing I dislike about the app is that when work orders are closed they still.appear in closed orders for my team. I would.love to see the option to archive these while still be searchable.
I love this app, Very easy to open and to record any safety Or maintenance issues , So easy to submit photos and any notes that need to go along With your observations, It’s quick and user friendly.
It was a mess without a method to keep communication organized. The previous person in my position would just scribble a jumble of notes to try and remember everything.
I will keep using it and recommend it to anyone who is looking for a maintenance software... it works well and has excellent support when you run into a jam and need help.
Scheduling is a pain as you cant reorder the jobs on a calendar. Cant easily see who is assigned to a job in calendar view.
The seamless transition between the desktop and the mobile app make this a really nice solution. The reporting, filtering and scheduling abilities of the work orders is really nice and easy to use.
Full/ no visibility is not quite what I need for some of my staff.
Our overall experience with MaintainX has been great. They have great customer support, a very easy to set-up system, and the system very easy for users to learn and use.
The ease of use is wonderful and the company's customer service has been great.
Simple enough to manage home maintenance. As a maintenance professional myself this app can be as complex as you like but for home applications it is perfect.
I most liked the ease of use, the user friendly UI, the cost, and the customer service.
Great features even in the free plan and even better in the premium.
It save me time, so it saves me money. The price is great for the number of contracted labor's.
The neatness of the work order PDF exports is very professional. Ability to build asset profiles and share with all users.
It has it all from procedures to parts, Very user friendly, training takes 5 minutes. Integration to my business was seamless.
The organization, the easy use of the app, almost every thing was amazing.
I love the integration of procedures into workorders.
The best benefit on MaintainX for me is keeping up with what needs to be done, we have 37 locations over two states and it helps me stay informed and prioritize deployment of assets.
The one thing I dislike about the app is that when work orders are closed they still.appear in closed orders for my team. I would.love to see the option to archive these while still be searchable.
I love this app, Very easy to open and to record any safety Or maintenance issues , So easy to submit photos and any notes that need to go along With your observations, It’s quick and user friendly.
It was a mess without a method to keep communication organized. The previous person in my position would just scribble a jumble of notes to try and remember everything.
I will keep using it and recommend it to anyone who is looking for a maintenance software... it works well and has excellent support when you run into a jam and need help.
Scheduling is a pain as you cant reorder the jobs on a calendar. Cant easily see who is assigned to a job in calendar view.
The seamless transition between the desktop and the mobile app make this a really nice solution. The reporting, filtering and scheduling abilities of the work orders is really nice and easy to use.
Full/ no visibility is not quite what I need for some of my staff.
Our overall experience with MaintainX has been great. They have great customer support, a very easy to set-up system, and the system very easy for users to learn and use.
The ease of use is wonderful and the company's customer service has been great.
Simple enough to manage home maintenance. As a maintenance professional myself this app can be as complex as you like but for home applications it is perfect.
I most liked the ease of use, the user friendly UI, the cost, and the customer service.
Great features even in the free plan and even better in the premium.
It save me time, so it saves me money. The price is great for the number of contracted labor's.
The neatness of the work order PDF exports is very professional. Ability to build asset profiles and share with all users.
It has it all from procedures to parts, Very user friendly, training takes 5 minutes. Integration to my business was seamless.
The organization, the easy use of the app, almost every thing was amazing.
I love the integration of procedures into workorders.
The best benefit on MaintainX for me is keeping up with what needs to be done, we have 37 locations over two states and it helps me stay informed and prioritize deployment of assets.
The one thing I dislike about the app is that when work orders are closed they still.appear in closed orders for my team. I would.love to see the option to archive these while still be searchable.
I love this app, Very easy to open and to record any safety Or maintenance issues , So easy to submit photos and any notes that need to go along With your observations, It’s quick and user friendly.
It was a mess without a method to keep communication organized. The previous person in my position would just scribble a jumble of notes to try and remember everything.
I will keep using it and recommend it to anyone who is looking for a maintenance software... it works well and has excellent support when you run into a jam and need help.
Scheduling is a pain as you cant reorder the jobs on a calendar. Cant easily see who is assigned to a job in calendar view.
The seamless transition between the desktop and the mobile app make this a really nice solution. The reporting, filtering and scheduling abilities of the work orders is really nice and easy to use.
Full/ no visibility is not quite what I need for some of my staff.
Our overall experience with MaintainX has been great. They have great customer support, a very easy to set-up system, and the system very easy for users to learn and use.
The ease of use is wonderful and the company's customer service has been great.
Simple enough to manage home maintenance. As a maintenance professional myself this app can be as complex as you like but for home applications it is perfect.
I most liked the ease of use, the user friendly UI, the cost, and the customer service.
Great features even in the free plan and even better in the premium.
It save me time, so it saves me money. The price is great for the number of contracted labor's.
The neatness of the work order PDF exports is very professional. Ability to build asset profiles and share with all users.
It has it all from procedures to parts, Very user friendly, training takes 5 minutes. Integration to my business was seamless.
The organization, the easy use of the app, almost every thing was amazing.
I love the integration of procedures into workorders.
BlueFolder logo
4.7
65

Work Order and Field Service Management Made Easy

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.7
    Features
    4.3
    Customer support
    4.7
Pros and Cons from BlueFolder users   
avatar
avatar
+15
I really like the ease of use and the implementation of the system was virtually seamless with the tech team from BlueFolder. The reports are very good for our needs.
It is very hard to come up with negatives. And when you find a problem, their development team immediately responds to your request and suggests workarounds.
The feature I like most about this software is the ability to easily create work orders and assign to the technicians. Everything is saved, and easily accessible.
Many of which are completely missing from similar software.
I love how this product is simple and easy to navigate and use. The amount of customization is really great.
I really missed not having Blue Folder around.
The support has always been great (although we rarely needed it). The system is always up and online, is very reliable, and overall easy to use.
No validation reports sufficient for regulatory requirements. This is available from other providers, but at a higher cost.
The smart lists are super nice and help organize all the jobs.
Sale team has been helpful when I have had cusotmers that could benifit they helped me to setup a demo system. There are very few companies (especially software) that i like as much as this system.
Great customer support during the initial setup and customization of the software to import all of our customers for a property management company.
The best feature they have is the customer notifications. That alone is worth the price.
Clean dashboard , packed with information , very easy to use software and App. The integration with quicken books is included with this software.
Customer service always responds very quickly and is very helpful.
We have been with BlueFolder for many many years, and have watched it improve. We use it to run nearly every aspect of our business.
The software's simplicity allowed us to put our focus on growing the company.
The ability to manage technician's in the field and provide them with the information to do their job. The ability to integrate with QuickBooks for billing.
BlueFolder is the balance I am looking for in terms of price, performance and easy of use.
I really like the ease of use and the implementation of the system was virtually seamless with the tech team from BlueFolder. The reports are very good for our needs.
It is very hard to come up with negatives. And when you find a problem, their development team immediately responds to your request and suggests workarounds.
The feature I like most about this software is the ability to easily create work orders and assign to the technicians. Everything is saved, and easily accessible.
Many of which are completely missing from similar software.
I love how this product is simple and easy to navigate and use. The amount of customization is really great.
I really missed not having Blue Folder around.
The support has always been great (although we rarely needed it). The system is always up and online, is very reliable, and overall easy to use.
No validation reports sufficient for regulatory requirements. This is available from other providers, but at a higher cost.
The smart lists are super nice and help organize all the jobs.
Sale team has been helpful when I have had cusotmers that could benifit they helped me to setup a demo system. There are very few companies (especially software) that i like as much as this system.
Great customer support during the initial setup and customization of the software to import all of our customers for a property management company.
The best feature they have is the customer notifications. That alone is worth the price.
Clean dashboard , packed with information , very easy to use software and App. The integration with quicken books is included with this software.
Customer service always responds very quickly and is very helpful.
We have been with BlueFolder for many many years, and have watched it improve. We use it to run nearly every aspect of our business.
The software's simplicity allowed us to put our focus on growing the company.
The ability to manage technician's in the field and provide them with the information to do their job. The ability to integrate with QuickBooks for billing.
BlueFolder is the balance I am looking for in terms of price, performance and easy of use.
I really like the ease of use and the implementation of the system was virtually seamless with the tech team from BlueFolder. The reports are very good for our needs.
It is very hard to come up with negatives. And when you find a problem, their development team immediately responds to your request and suggests workarounds.
The feature I like most about this software is the ability to easily create work orders and assign to the technicians. Everything is saved, and easily accessible.
Many of which are completely missing from similar software.
I love how this product is simple and easy to navigate and use. The amount of customization is really great.
I really missed not having Blue Folder around.
The support has always been great (although we rarely needed it). The system is always up and online, is very reliable, and overall easy to use.
No validation reports sufficient for regulatory requirements. This is available from other providers, but at a higher cost.
The smart lists are super nice and help organize all the jobs.
Sale team has been helpful when I have had cusotmers that could benifit they helped me to setup a demo system. There are very few companies (especially software) that i like as much as this system.
Great customer support during the initial setup and customization of the software to import all of our customers for a property management company.
The best feature they have is the customer notifications. That alone is worth the price.
Clean dashboard , packed with information , very easy to use software and App. The integration with quicken books is included with this software.
Customer service always responds very quickly and is very helpful.
We have been with BlueFolder for many many years, and have watched it improve. We use it to run nearly every aspect of our business.
The software's simplicity allowed us to put our focus on growing the company.
The ability to manage technician's in the field and provide them with the information to do their job. The ability to integrate with QuickBooks for billing.
BlueFolder is the balance I am looking for in terms of price, performance and easy of use.
Jobber logo

Jobber

4.5
733

Quoting, scheduling, & invoicing for home service businesses

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.5
    Features
    4.2
    Customer support
    4.5
Pros and Cons from Jobber users   
avatar
+15
Jobber is fairly easy to use once you've had it for a while. They payment integrations are fantastic and the workflow from quote to job completion is great as well.
They are in Canada and the delay on their phone system is frustrating. I got dropped 2x and asked the guy to call me back from his cell phone and he said he wouldn’t.
Very easy to use and was very simple and makes time management more effective. Was great in keeping up with clients and schedules.
The mapping system is TERRIBLE AND IT only allows you to reset the route two times a day.
I like how easy it is to store all my appointments and photos and everything all in one place. It is easy for all my coworkers to share also.
Is technology costly or something. It is MAPPING and we may need to do it more than twice.
The customer service is excellent they got your back and always available to assist right away. Very Happy with Jobber team.
All 10 clients are billed except one and they can’t figure out why. Driving me and my bookkeeper crazy.
I love the features, the price breakdowns are very detailed you know exactly what you’re getting for what you pay for. I love that you get more bang for your buck.
I really enjoyed the ability to access documents digitally pertaining to the job anywhere you go. Also being able to clock in and clock out.
Jobber solved all of those issues for me and saved my company.
It assigns and tracks all work requests, quotes, jobs and tasks. It also does our invoicing and passes data nicely to Quickbooks for great financial reporting.
How amazingly easy was to implement. This was so refreshing, so easy.
With constant updates and an open API, this field service is very robust for any user. Jobber is the future of this industry.
The Chat support rocks and the marketing and sales team is absolutely wonderful. I wish I switched to Jobber months ago.
This software was easy to maneuver and very simplistic.
We started with the free trial while I set up the new app and tried to sell the owner on why it was worth the cost.
Jobber is extremely easy to use once you take the time to set up right.
Jobber is fairly easy to use once you've had it for a while. They payment integrations are fantastic and the workflow from quote to job completion is great as well.
They are in Canada and the delay on their phone system is frustrating. I got dropped 2x and asked the guy to call me back from his cell phone and he said he wouldn’t.
Very easy to use and was very simple and makes time management more effective. Was great in keeping up with clients and schedules.
The mapping system is TERRIBLE AND IT only allows you to reset the route two times a day.
I like how easy it is to store all my appointments and photos and everything all in one place. It is easy for all my coworkers to share also.
Is technology costly or something. It is MAPPING and we may need to do it more than twice.
The customer service is excellent they got your back and always available to assist right away. Very Happy with Jobber team.
All 10 clients are billed except one and they can’t figure out why. Driving me and my bookkeeper crazy.
I love the features, the price breakdowns are very detailed you know exactly what you’re getting for what you pay for. I love that you get more bang for your buck.
I really enjoyed the ability to access documents digitally pertaining to the job anywhere you go. Also being able to clock in and clock out.
Jobber solved all of those issues for me and saved my company.
It assigns and tracks all work requests, quotes, jobs and tasks. It also does our invoicing and passes data nicely to Quickbooks for great financial reporting.
How amazingly easy was to implement. This was so refreshing, so easy.
With constant updates and an open API, this field service is very robust for any user. Jobber is the future of this industry.
The Chat support rocks and the marketing and sales team is absolutely wonderful. I wish I switched to Jobber months ago.
This software was easy to maneuver and very simplistic.
We started with the free trial while I set up the new app and tried to sell the owner on why it was worth the cost.
Jobber is extremely easy to use once you take the time to set up right.
Jobber is fairly easy to use once you've had it for a while. They payment integrations are fantastic and the workflow from quote to job completion is great as well.
They are in Canada and the delay on their phone system is frustrating. I got dropped 2x and asked the guy to call me back from his cell phone and he said he wouldn’t.
Very easy to use and was very simple and makes time management more effective. Was great in keeping up with clients and schedules.
The mapping system is TERRIBLE AND IT only allows you to reset the route two times a day.
I like how easy it is to store all my appointments and photos and everything all in one place. It is easy for all my coworkers to share also.
Is technology costly or something. It is MAPPING and we may need to do it more than twice.
The customer service is excellent they got your back and always available to assist right away. Very Happy with Jobber team.
All 10 clients are billed except one and they can’t figure out why. Driving me and my bookkeeper crazy.
I love the features, the price breakdowns are very detailed you know exactly what you’re getting for what you pay for. I love that you get more bang for your buck.
I really enjoyed the ability to access documents digitally pertaining to the job anywhere you go. Also being able to clock in and clock out.
Jobber solved all of those issues for me and saved my company.
It assigns and tracks all work requests, quotes, jobs and tasks. It also does our invoicing and passes data nicely to Quickbooks for great financial reporting.
How amazingly easy was to implement. This was so refreshing, so easy.
With constant updates and an open API, this field service is very robust for any user. Jobber is the future of this industry.
The Chat support rocks and the marketing and sales team is absolutely wonderful. I wish I switched to Jobber months ago.
This software was easy to maneuver and very simplistic.
We started with the free trial while I set up the new app and tried to sell the owner on why it was worth the cost.
Jobber is extremely easy to use once you take the time to set up right.
Fiix logo
4.5
620

The easiest way to plan, track, and optimize maintenance.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.3
    Features
    4.2
    Customer support
    4.4
Pros and Cons from Fiix users   
+15
The best feature about fiix for me is the organisation of assets and their logical accessibility. Ease of use was another plus as it did not take long for me to pick up the software.
Initially difficult to set up and adding features is also time consuming. The reports are missing stages of completion, completed works with dates.
Fiix is an amazing Software, very easy to use, a lot of useful features and data import/export capability which allows you to perform different analysis. Customer service is excellent.
In a year where every business has to adapt and make compromise in regards to what they offer and how it is paid for , Fiix have been extremely unhelpful - and actually quite rude.
I love how the search feature and filters are customizable and allows to easy find anything whether by assett number or user. The design is also nice, very clean and easy on the eyes.
The lack of intuitiveness in locating the correct screen on which to log data.
My overall experience with FIIX has been good. It feels like it is software that is better suited for smaller companies with little diversity in their inventory items.
This feature seems slow, and when working on the floor with dirty hands electronics tend not to cooperate. This is less a FIIX issue and more of an internal issue.
The ease of using Fiix makes it seamless in integrating new assets and adds value because of the time saved with everything at your fingertips.
The Manager dashboard is easy to interpret and navigate through. I really like the asset configuration which allows site overview and department breakdown of assets.
The ease of use, very straight forward, and easy to navigate. Great software to start to build a maintenance department.
A very good product which I have and will recommend to any company looking at rolling out a planned maintenance system.
Customer service experience has been great - very helpful and knowledgeable with the product.
Overall, the users seem happy with the solution, use have growth during the years, the main factory at first then all the factory (4).
Love it has proved useful and saved money in labor hours.
The integration portion was seamless due to the background work performed and the ability to test in a sandbox environment.
Fiix is a cloud-based CMMS software that is relatively easy to implement, where you get a good value for money.
The API has allowed us to build powerful integrations with the other software we have to use to manage the actual bikes and docking stations.
The best feature about fiix for me is the organisation of assets and their logical accessibility. Ease of use was another plus as it did not take long for me to pick up the software.
Initially difficult to set up and adding features is also time consuming. The reports are missing stages of completion, completed works with dates.
Fiix is an amazing Software, very easy to use, a lot of useful features and data import/export capability which allows you to perform different analysis. Customer service is excellent.
In a year where every business has to adapt and make compromise in regards to what they offer and how it is paid for , Fiix have been extremely unhelpful - and actually quite rude.
I love how the search feature and filters are customizable and allows to easy find anything whether by assett number or user. The design is also nice, very clean and easy on the eyes.
The lack of intuitiveness in locating the correct screen on which to log data.
My overall experience with FIIX has been good. It feels like it is software that is better suited for smaller companies with little diversity in their inventory items.
This feature seems slow, and when working on the floor with dirty hands electronics tend not to cooperate. This is less a FIIX issue and more of an internal issue.
The ease of using Fiix makes it seamless in integrating new assets and adds value because of the time saved with everything at your fingertips.
The Manager dashboard is easy to interpret and navigate through. I really like the asset configuration which allows site overview and department breakdown of assets.
The ease of use, very straight forward, and easy to navigate. Great software to start to build a maintenance department.
A very good product which I have and will recommend to any company looking at rolling out a planned maintenance system.
Customer service experience has been great - very helpful and knowledgeable with the product.
Overall, the users seem happy with the solution, use have growth during the years, the main factory at first then all the factory (4).
Love it has proved useful and saved money in labor hours.
The integration portion was seamless due to the background work performed and the ability to test in a sandbox environment.
Fiix is a cloud-based CMMS software that is relatively easy to implement, where you get a good value for money.
The API has allowed us to build powerful integrations with the other software we have to use to manage the actual bikes and docking stations.
The best feature about fiix for me is the organisation of assets and their logical accessibility. Ease of use was another plus as it did not take long for me to pick up the software.
Initially difficult to set up and adding features is also time consuming. The reports are missing stages of completion, completed works with dates.
Fiix is an amazing Software, very easy to use, a lot of useful features and data import/export capability which allows you to perform different analysis. Customer service is excellent.
In a year where every business has to adapt and make compromise in regards to what they offer and how it is paid for , Fiix have been extremely unhelpful - and actually quite rude.
I love how the search feature and filters are customizable and allows to easy find anything whether by assett number or user. The design is also nice, very clean and easy on the eyes.
The lack of intuitiveness in locating the correct screen on which to log data.
My overall experience with FIIX has been good. It feels like it is software that is better suited for smaller companies with little diversity in their inventory items.
This feature seems slow, and when working on the floor with dirty hands electronics tend not to cooperate. This is less a FIIX issue and more of an internal issue.
The ease of using Fiix makes it seamless in integrating new assets and adds value because of the time saved with everything at your fingertips.
The Manager dashboard is easy to interpret and navigate through. I really like the asset configuration which allows site overview and department breakdown of assets.
The ease of use, very straight forward, and easy to navigate. Great software to start to build a maintenance department.
A very good product which I have and will recommend to any company looking at rolling out a planned maintenance system.
Customer service experience has been great - very helpful and knowledgeable with the product.
Overall, the users seem happy with the solution, use have growth during the years, the main factory at first then all the factory (4).
Love it has proved useful and saved money in labor hours.
The integration portion was seamless due to the background work performed and the ability to test in a sandbox environment.
Fiix is a cloud-based CMMS software that is relatively easy to implement, where you get a good value for money.
The API has allowed us to build powerful integrations with the other software we have to use to manage the actual bikes and docking stations.
TrackVia logo
4.5
33

Build Apps Crazy Fast, Without Code.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.3
    Features
    4.2
    Customer support
    4.7
Pros and Cons from TrackVia users   
+13
Requires no programming. Great support to set it up, much better than spreadsheets and has great ability to share information.
If I could point to anything, it's the inability to shift records between similar tables rather than having to export and then import, losing any docs that were uploaded.
Amazing and easy to work with as a Super admin with help of great support team.
Some of the reporting is limited and I know they are working on it.
This software is a big help for every work industry. I am so glad that this software will literally remove the usage of paper.
The app is something that they and we are working on. Some small glitches that they are working on, but have limited effect on our day to day.
This is a worth to spend for. I am very satisfied with this software that we really have a real-time data.
We use TrackVia for Anti Money Laundering and other audit and compliance purposes.
I like the ability to make tables with relationships the can be compiled into separate views easily. The “low code” platform really helps small business.
The highly customizable solution is easy to use and works well for our Business Analyst. The ease of use allows them to not only document the business processes but build solutions to support it.
TrackVia is a great tool and I would highly recommend it for any business.
Awesome, flexible platform, with even better customer service.
It has a good tracking workflow from the initialization to the end product. It is pretty flexible to integrate it with different project and teams.
It is a very intuitive and user-friendly program that has proved immensely useful in researching contracts, etc. The document merge is a dream.
The software is highly customizable and user friendly. It is much easier for our team to manage rather than having multiple shared sheets and files.
Most impactful is sharing of information through out our departments. Integration between our Quickbooks online platform and recurring invoices.
Requires no programming. Great support to set it up, much better than spreadsheets and has great ability to share information.
If I could point to anything, it's the inability to shift records between similar tables rather than having to export and then import, losing any docs that were uploaded.
Amazing and easy to work with as a Super admin with help of great support team.
Some of the reporting is limited and I know they are working on it.
This software is a big help for every work industry. I am so glad that this software will literally remove the usage of paper.
The app is something that they and we are working on. Some small glitches that they are working on, but have limited effect on our day to day.
This is a worth to spend for. I am very satisfied with this software that we really have a real-time data.
We use TrackVia for Anti Money Laundering and other audit and compliance purposes.
I like the ability to make tables with relationships the can be compiled into separate views easily. The “low code” platform really helps small business.
The highly customizable solution is easy to use and works well for our Business Analyst. The ease of use allows them to not only document the business processes but build solutions to support it.
TrackVia is a great tool and I would highly recommend it for any business.
Awesome, flexible platform, with even better customer service.
It has a good tracking workflow from the initialization to the end product. It is pretty flexible to integrate it with different project and teams.
It is a very intuitive and user-friendly program that has proved immensely useful in researching contracts, etc. The document merge is a dream.
The software is highly customizable and user friendly. It is much easier for our team to manage rather than having multiple shared sheets and files.
Most impactful is sharing of information through out our departments. Integration between our Quickbooks online platform and recurring invoices.
Requires no programming. Great support to set it up, much better than spreadsheets and has great ability to share information.
If I could point to anything, it's the inability to shift records between similar tables rather than having to export and then import, losing any docs that were uploaded.
Amazing and easy to work with as a Super admin with help of great support team.
Some of the reporting is limited and I know they are working on it.
This software is a big help for every work industry. I am so glad that this software will literally remove the usage of paper.
The app is something that they and we are working on. Some small glitches that they are working on, but have limited effect on our day to day.
This is a worth to spend for. I am very satisfied with this software that we really have a real-time data.
We use TrackVia for Anti Money Laundering and other audit and compliance purposes.
I like the ability to make tables with relationships the can be compiled into separate views easily. The “low code” platform really helps small business.
The highly customizable solution is easy to use and works well for our Business Analyst. The ease of use allows them to not only document the business processes but build solutions to support it.
TrackVia is a great tool and I would highly recommend it for any business.
Awesome, flexible platform, with even better customer service.
It has a good tracking workflow from the initialization to the end product. It is pretty flexible to integrate it with different project and teams.
It is a very intuitive and user-friendly program that has proved immensely useful in researching contracts, etc. The document merge is a dream.
The software is highly customizable and user friendly. It is much easier for our team to manage rather than having multiple shared sheets and files.
Most impactful is sharing of information through out our departments. Integration between our Quickbooks online platform and recurring invoices.
Operix logo
0

Optimize operations. Accelerate revenue.

visit website
Reviews Sentiment
ic-pricetag

No reviews

Positive Reviews
ic-pricetag

No reviews

Rating Breakdown
    Value for money
    0.0
    Ease of use
    0.0
    Features
    0.0
    Customer support
    0.0
Pros and Cons from Operix users   
No pros & cons found
Asset Essentials logo
4.4
248

Improve productivity and drive smarter operations decisions.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.2
    Features
    4.2
    Customer support
    4.6
Pros and Cons from Asset Essentials users   
avatar
avatar
+15
I am not paid by them, but I would recommend them to any company. I have been in Manufacturing for just over 30 years, and this is the best software for this I have seen.
These problems that belong to SchoolDude are truly having a negative impact here.
The reporting is great, it’s easy for me to make the detailed reports I need and see how we’re doing. On top of all this, the support staff is so nice and very responsive to any questions I have.
Some of the reports are a bit difficult to create. It might just be me that needs more training on it.
Overall the company has been very good to work with. They are very responsive to questions and issues, and have been there every step of the implementation.
My only complaint would be the hierarchy of some of the items is unclear. I am very much a visual person.
The software has got great features packed and synced in perfectly for any Building Management System to manage soundly. Work Orders and Change Orders are created and managed with so much ease.
Metrics are hard to follow for the following reasons: 1. Each user has to be set up to follow a KPI.
I like the support availability and the ease of use. There are still areas where I think they can improve on, one being the mobile app (android/iphone).
The features, ease of access, support and cost are perfect for our application.
Couple this program with InventoryEdge, a separate module, but well integrated functional step up into a more sophisticated asset maintenance program.
We had a verbal/spread sheet maintenance system before. This software is perfect for our organization.
I like that it has a "requester" function so rank-and-file employees can enter requests for work/service. Setup is pretty intuitive, though some choices need to be thought out thoroughly.
So far so good, we'll know more after implementation.
The support team and training is top notch. The availability of phone or email support is phenomenal.
The ease of user integration for work order managment.
After being notified of a price increase I was spurred on to find a replacement. As luck would have it we had acquired on of our competitors.
This software is designed SPECIFICALLY for maintenance. It is easy to use and learn.
I am not paid by them, but I would recommend them to any company. I have been in Manufacturing for just over 30 years, and this is the best software for this I have seen.
These problems that belong to SchoolDude are truly having a negative impact here.
The reporting is great, it’s easy for me to make the detailed reports I need and see how we’re doing. On top of all this, the support staff is so nice and very responsive to any questions I have.
Some of the reports are a bit difficult to create. It might just be me that needs more training on it.
Overall the company has been very good to work with. They are very responsive to questions and issues, and have been there every step of the implementation.
My only complaint would be the hierarchy of some of the items is unclear. I am very much a visual person.
The software has got great features packed and synced in perfectly for any Building Management System to manage soundly. Work Orders and Change Orders are created and managed with so much ease.
Metrics are hard to follow for the following reasons: 1. Each user has to be set up to follow a KPI.
I like the support availability and the ease of use. There are still areas where I think they can improve on, one being the mobile app (android/iphone).
The features, ease of access, support and cost are perfect for our application.
Couple this program with InventoryEdge, a separate module, but well integrated functional step up into a more sophisticated asset maintenance program.
We had a verbal/spread sheet maintenance system before. This software is perfect for our organization.
I like that it has a "requester" function so rank-and-file employees can enter requests for work/service. Setup is pretty intuitive, though some choices need to be thought out thoroughly.
So far so good, we'll know more after implementation.
The support team and training is top notch. The availability of phone or email support is phenomenal.
The ease of user integration for work order managment.
After being notified of a price increase I was spurred on to find a replacement. As luck would have it we had acquired on of our competitors.
This software is designed SPECIFICALLY for maintenance. It is easy to use and learn.
I am not paid by them, but I would recommend them to any company. I have been in Manufacturing for just over 30 years, and this is the best software for this I have seen.
These problems that belong to SchoolDude are truly having a negative impact here.
The reporting is great, it’s easy for me to make the detailed reports I need and see how we’re doing. On top of all this, the support staff is so nice and very responsive to any questions I have.
Some of the reports are a bit difficult to create. It might just be me that needs more training on it.
Overall the company has been very good to work with. They are very responsive to questions and issues, and have been there every step of the implementation.
My only complaint would be the hierarchy of some of the items is unclear. I am very much a visual person.
The software has got great features packed and synced in perfectly for any Building Management System to manage soundly. Work Orders and Change Orders are created and managed with so much ease.
Metrics are hard to follow for the following reasons: 1. Each user has to be set up to follow a KPI.
I like the support availability and the ease of use. There are still areas where I think they can improve on, one being the mobile app (android/iphone).
The features, ease of access, support and cost are perfect for our application.
Couple this program with InventoryEdge, a separate module, but well integrated functional step up into a more sophisticated asset maintenance program.
We had a verbal/spread sheet maintenance system before. This software is perfect for our organization.
I like that it has a "requester" function so rank-and-file employees can enter requests for work/service. Setup is pretty intuitive, though some choices need to be thought out thoroughly.
So far so good, we'll know more after implementation.
The support team and training is top notch. The availability of phone or email support is phenomenal.
The ease of user integration for work order managment.
After being notified of a price increase I was spurred on to find a replacement. As luck would have it we had acquired on of our competitors.
This software is designed SPECIFICALLY for maintenance. It is easy to use and learn.
CityReporter logo
4.4
17

A Complete Digital Inspection, Safety and Maintenance System

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.4
    Features
    4.6
    Customer support
    4.9
Pros and Cons from CityReporter users   
No pros & cons found
FMX logo
4.7
411

Optimize your facilities and maintenance operations

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.5
    Customer support
    4.9
Pros and Cons from FMX users   
+15
My experience with FMX has been fantastic, the team has been really helpful and patient while we modify this software for our needs.
In the past, the method of communicating the facility needs of staff and students has been fairly disorganized, and many times, disjointed.
The staff - I know that isn't software, but the fun training videos they post and they way they engage the user is important to how much I enjoy using the software as a complete experience.
If you are looking for something beyond an tool for running operationally, this may struggle.
Great product for a great price. Quick to help in understanding product and improving it.
Some of our operators have expressed how difficult it is to recall past comments in the "Log" section.
The commitment of the product specialists and customer support personnel. The integration with the building automation software is wonderful.
I would be remiss if I failed to mention how spectacular their customer service is.
Our overall experience has been excellent. The staff at FMX are friendly, helpful and, if any issues/questions arise, they quickly address the problem, which has been very few.
Overall, the implementation and actual use of the software was seamless. We are so glad we found it are able to integrate it into our organization.
The schedule request module is terrific. Being able to set up approval queues, notifications, recurring events, and more have made facility scheduling much more streamlined.
The software is easy to use, the calendar view is nice. FMX is helpful and they are always exploring new ideas and implementations in the software.
It has a lot of features to fit many needs in an organization. The support is fantastic and they can assist in anything.
I liked the ease of use and the transparency of the software.
We mainly use FMX as a facilities maintenance request and project request software. Overall, we love the ease of use and the customer service.
Amazing customer support. Every question we have had about the software has been answered quickly, and most often results in us getting more use out of it.
FMX is extremely easy and intuitive for our users which range from students to academic professionals. It is an excellent communication and tracking system that allows users to attach photos.
Easy to use and good price as compared to competition.
My experience with FMX has been fantastic, the team has been really helpful and patient while we modify this software for our needs.
In the past, the method of communicating the facility needs of staff and students has been fairly disorganized, and many times, disjointed.
The staff - I know that isn't software, but the fun training videos they post and they way they engage the user is important to how much I enjoy using the software as a complete experience.
If you are looking for something beyond an tool for running operationally, this may struggle.
Great product for a great price. Quick to help in understanding product and improving it.
Some of our operators have expressed how difficult it is to recall past comments in the "Log" section.
The commitment of the product specialists and customer support personnel. The integration with the building automation software is wonderful.
I would be remiss if I failed to mention how spectacular their customer service is.
Our overall experience has been excellent. The staff at FMX are friendly, helpful and, if any issues/questions arise, they quickly address the problem, which has been very few.
Overall, the implementation and actual use of the software was seamless. We are so glad we found it are able to integrate it into our organization.
The schedule request module is terrific. Being able to set up approval queues, notifications, recurring events, and more have made facility scheduling much more streamlined.
The software is easy to use, the calendar view is nice. FMX is helpful and they are always exploring new ideas and implementations in the software.
It has a lot of features to fit many needs in an organization. The support is fantastic and they can assist in anything.
I liked the ease of use and the transparency of the software.
We mainly use FMX as a facilities maintenance request and project request software. Overall, we love the ease of use and the customer service.
Amazing customer support. Every question we have had about the software has been answered quickly, and most often results in us getting more use out of it.
FMX is extremely easy and intuitive for our users which range from students to academic professionals. It is an excellent communication and tracking system that allows users to attach photos.
Easy to use and good price as compared to competition.
My experience with FMX has been fantastic, the team has been really helpful and patient while we modify this software for our needs.
In the past, the method of communicating the facility needs of staff and students has been fairly disorganized, and many times, disjointed.
The staff - I know that isn't software, but the fun training videos they post and they way they engage the user is important to how much I enjoy using the software as a complete experience.
If you are looking for something beyond an tool for running operationally, this may struggle.
Great product for a great price. Quick to help in understanding product and improving it.
Some of our operators have expressed how difficult it is to recall past comments in the "Log" section.
The commitment of the product specialists and customer support personnel. The integration with the building automation software is wonderful.
I would be remiss if I failed to mention how spectacular their customer service is.
Our overall experience has been excellent. The staff at FMX are friendly, helpful and, if any issues/questions arise, they quickly address the problem, which has been very few.
Overall, the implementation and actual use of the software was seamless. We are so glad we found it are able to integrate it into our organization.
The schedule request module is terrific. Being able to set up approval queues, notifications, recurring events, and more have made facility scheduling much more streamlined.
The software is easy to use, the calendar view is nice. FMX is helpful and they are always exploring new ideas and implementations in the software.
It has a lot of features to fit many needs in an organization. The support is fantastic and they can assist in anything.
I liked the ease of use and the transparency of the software.
We mainly use FMX as a facilities maintenance request and project request software. Overall, we love the ease of use and the customer service.
Amazing customer support. Every question we have had about the software has been answered quickly, and most often results in us getting more use out of it.
FMX is extremely easy and intuitive for our users which range from students to academic professionals. It is an excellent communication and tracking system that allows users to attach photos.
Easy to use and good price as compared to competition.
Kickserv logo

Kickserv

4.4
373

#1 Most User-Friendly Software to Run a Service Business

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.4
    Features
    4.2
    Customer support
    4.4
Pros and Cons from Kickserv users   
+15
I am extremely happy with Kickserv. There is a bit of a learning curve but I am very pleased.
The APP has always been very poor and its so hard to use, we've never been able to use it the past 2-3 years because of how poor it is.
They have excellent customer service that we have found to be responsive and personal. I would recommend Kickserve to anyone looking for a cost effective and well designed customer management system.
Editing estimates does not work correctly. There are problems with payment capturing in Kickserv.
If you need help or have questions, tech support is always there ready to help. Actually, a rep called me after signing up to see if I needed help or had any questions and right then, I thought WOW.
The company has horrible customer support took over a month to correct their error and after multiple calls no response, cannot not recommend to anyone.
My records are stored in the cloud and the best part was it synced with Quickbooks immediately. I absolutely love it and would recommend to a small start up to a Fortune 500.
I found it very easy to use, but some of our less tech savvy techs struggled. The biggest issue we had was when an invoice was done incorrectly and the customer already paid it.
It is quick and responsive and has a great flow. Their customer service is great and they respond immediately.
I like the price point, I like that there is relatively little down time. And I like some of the features the software has.
Seamlessly integrates with our other systems and prints easy to understand work orders. I love the fact that you can get digital signatures for invoices.
I like the ease of use, and the ease of scheduling appointments.
Kickserv is overall amazing an makes my job super easy.
This has great integration with quickbooks online. Would like to see more integration with 3rd party forms.
It includes everything you need, from A-Z. The customer support was amazing and it is highly customizable.
Overall this software has gotten way better and way easier for me to do my contracts and upload my information.
They always offer help icons. It is always being up to date to stay with the flow of new things.
It's easy to use for dispatching and task reminders. It also syncs with my bookkeeping software, google calendar, reputation management software and Stripe.
I am extremely happy with Kickserv. There is a bit of a learning curve but I am very pleased.
The APP has always been very poor and its so hard to use, we've never been able to use it the past 2-3 years because of how poor it is.
They have excellent customer service that we have found to be responsive and personal. I would recommend Kickserve to anyone looking for a cost effective and well designed customer management system.
Editing estimates does not work correctly. There are problems with payment capturing in Kickserv.
If you need help or have questions, tech support is always there ready to help. Actually, a rep called me after signing up to see if I needed help or had any questions and right then, I thought WOW.
The company has horrible customer support took over a month to correct their error and after multiple calls no response, cannot not recommend to anyone.
My records are stored in the cloud and the best part was it synced with Quickbooks immediately. I absolutely love it and would recommend to a small start up to a Fortune 500.
I found it very easy to use, but some of our less tech savvy techs struggled. The biggest issue we had was when an invoice was done incorrectly and the customer already paid it.
It is quick and responsive and has a great flow. Their customer service is great and they respond immediately.
I like the price point, I like that there is relatively little down time. And I like some of the features the software has.
Seamlessly integrates with our other systems and prints easy to understand work orders. I love the fact that you can get digital signatures for invoices.
I like the ease of use, and the ease of scheduling appointments.
Kickserv is overall amazing an makes my job super easy.
This has great integration with quickbooks online. Would like to see more integration with 3rd party forms.
It includes everything you need, from A-Z. The customer support was amazing and it is highly customizable.
Overall this software has gotten way better and way easier for me to do my contracts and upload my information.
They always offer help icons. It is always being up to date to stay with the flow of new things.
It's easy to use for dispatching and task reminders. It also syncs with my bookkeeping software, google calendar, reputation management software and Stripe.
I am extremely happy with Kickserv. There is a bit of a learning curve but I am very pleased.
The APP has always been very poor and its so hard to use, we've never been able to use it the past 2-3 years because of how poor it is.
They have excellent customer service that we have found to be responsive and personal. I would recommend Kickserve to anyone looking for a cost effective and well designed customer management system.
Editing estimates does not work correctly. There are problems with payment capturing in Kickserv.
If you need help or have questions, tech support is always there ready to help. Actually, a rep called me after signing up to see if I needed help or had any questions and right then, I thought WOW.
The company has horrible customer support took over a month to correct their error and after multiple calls no response, cannot not recommend to anyone.
My records are stored in the cloud and the best part was it synced with Quickbooks immediately. I absolutely love it and would recommend to a small start up to a Fortune 500.
I found it very easy to use, but some of our less tech savvy techs struggled. The biggest issue we had was when an invoice was done incorrectly and the customer already paid it.
It is quick and responsive and has a great flow. Their customer service is great and they respond immediately.
I like the price point, I like that there is relatively little down time. And I like some of the features the software has.
Seamlessly integrates with our other systems and prints easy to understand work orders. I love the fact that you can get digital signatures for invoices.
I like the ease of use, and the ease of scheduling appointments.
Kickserv is overall amazing an makes my job super easy.
This has great integration with quickbooks online. Would like to see more integration with 3rd party forms.
It includes everything you need, from A-Z. The customer support was amazing and it is highly customizable.
Overall this software has gotten way better and way easier for me to do my contracts and upload my information.
They always offer help icons. It is always being up to date to stay with the flow of new things.
It's easy to use for dispatching and task reminders. It also syncs with my bookkeeping software, google calendar, reputation management software and Stripe.
Commusoft logo
4.8
195

All-in-one job management software for field service

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.8
Pros and Cons from Commusoft users   
+15
Commusoft is a great tool for our business, great to use and great to operate.
I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.
We use Commusoft at across all 3 companies, Pure Heating & Plumbing, Pure Alarms and Pure Electrical. The system is easy to navigate and the support from Commusoft is great.
Poor washed out colour for engineer diary columns and for general text. Very unclear compared to version3.
Estimating/invoicing great too. Also great integration with accounting software.
The system can lag which can make tasks longer.
Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use.
Call handling, real time information to our commercial customers, no more phone calls/e mails to see status of jobs.
All good quick to respond to any issues so great customer service.
Easy to use and making my business run smoothly and efficiently. Support from Commusoft is brilliant, very prompt with dealing with any enquiries.
I like how the app syncs automatically, the app is very easy to use, lots of great features that makes running the business easier.
This is great as you often come across things that you hadn't thought about yet and implement to improve / streamline your company's processes.
The reports and costing functions are extremely useful and again will save on resource and enable us to focus our business more.
Commusoft continues to be developed and improved upon which is also a positive.
The customer services has been fantastic and rep helped us a lot with setting everything up.
Good package, integrates with Xero which makes the book keeping a lot easier. Fast email support and user friendly.
I can keep a close eye on money owed and workload done. It also is very good at estimating giving the customers a quote there and then with templates set up making you look very professional.
Everything is intuitive, comprehensive and well thought out.
Commusoft is a great tool for our business, great to use and great to operate.
I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.
We use Commusoft at across all 3 companies, Pure Heating & Plumbing, Pure Alarms and Pure Electrical. The system is easy to navigate and the support from Commusoft is great.
Poor washed out colour for engineer diary columns and for general text. Very unclear compared to version3.
Estimating/invoicing great too. Also great integration with accounting software.
The system can lag which can make tasks longer.
Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use.
Call handling, real time information to our commercial customers, no more phone calls/e mails to see status of jobs.
All good quick to respond to any issues so great customer service.
Easy to use and making my business run smoothly and efficiently. Support from Commusoft is brilliant, very prompt with dealing with any enquiries.
I like how the app syncs automatically, the app is very easy to use, lots of great features that makes running the business easier.
This is great as you often come across things that you hadn't thought about yet and implement to improve / streamline your company's processes.
The reports and costing functions are extremely useful and again will save on resource and enable us to focus our business more.
Commusoft continues to be developed and improved upon which is also a positive.
The customer services has been fantastic and rep helped us a lot with setting everything up.
Good package, integrates with Xero which makes the book keeping a lot easier. Fast email support and user friendly.
I can keep a close eye on money owed and workload done. It also is very good at estimating giving the customers a quote there and then with templates set up making you look very professional.
Everything is intuitive, comprehensive and well thought out.
Commusoft is a great tool for our business, great to use and great to operate.
I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.
We use Commusoft at across all 3 companies, Pure Heating & Plumbing, Pure Alarms and Pure Electrical. The system is easy to navigate and the support from Commusoft is great.
Poor washed out colour for engineer diary columns and for general text. Very unclear compared to version3.
Estimating/invoicing great too. Also great integration with accounting software.
The system can lag which can make tasks longer.
Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use.
Call handling, real time information to our commercial customers, no more phone calls/e mails to see status of jobs.
All good quick to respond to any issues so great customer service.
Easy to use and making my business run smoothly and efficiently. Support from Commusoft is brilliant, very prompt with dealing with any enquiries.
I like how the app syncs automatically, the app is very easy to use, lots of great features that makes running the business easier.
This is great as you often come across things that you hadn't thought about yet and implement to improve / streamline your company's processes.
The reports and costing functions are extremely useful and again will save on resource and enable us to focus our business more.
Commusoft continues to be developed and improved upon which is also a positive.
The customer services has been fantastic and rep helped us a lot with setting everything up.
Good package, integrates with Xero which makes the book keeping a lot easier. Fast email support and user friendly.
I can keep a close eye on money owed and workload done. It also is very good at estimating giving the customers a quote there and then with templates set up making you look very professional.
Everything is intuitive, comprehensive and well thought out.
AI Field Management logo
4.9
60

1 Platform: Workers, Contractors, Customers, Jobs, Equipment

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.8
    Features
    4.9
    Customer support
    4.9
Pros and Cons from AI Field Management users   
avatar
avatar
avatar
+15
Checking the kind of job it helps me do within the shortest possible time, i think the price has been awesome for me.
The only downside that I have seen is that there is no "forgot password" option. I was locked out of my account because I forgot my password.
We became more impressed with the Software and their Customer Service as we went along, they took care of us, they took the long view from the start.
When you forget your password, that is it. It doesn't remember password incase you forget yours.
The after sales support has been amazing. I am in Australia and have been communicating with the tech team in Canada on a regular bases and I have been guided though the whole set up process.
I was having problems with our parts downloading too long but AI promptly fixed that.
This program is very easy for my employee's to use with older demographic users they too have found it easy to use. The visional layout of the dispatch board has been helpful.
It's not well designed for mobile and remote workers; the management tool need a PC to work on, etc.
Scheduling and checking the progress is super convenient and make my life so much easier. The support team always respond fast, the product keeps updating.
Easy to upload historical data, creation of customers and job assigments, the Hands Free Siri shortcuts are great.
User friendly and straight forward. Like the SHERPA features.
We use AI FM to direct our verified artisans & repair specialists to customers who need maintenance. We aim to operate like Uber for repairs & maintenance, and the app makes this work seamlessly.
Different languages available and built in translation. Great for distant colleagues to work together.
Flexibility of scheduling and job status updates. Appreciate the integration between admin/workers/customer - especially using the customer application.
All the comprehensive features that allows me to manage the field workers.
The owner of the platform has a very cordial approach to the customers and is always willing to change keeping in mind the bigger picture and improve customer satisfaction.
I like how it connects with Google Maps for direction. Field Technicians can get directions via the App.
Price is also competitive, couple if similar systems available in Ireland are double the price or more.
Checking the kind of job it helps me do within the shortest possible time, i think the price has been awesome for me.
The only downside that I have seen is that there is no "forgot password" option. I was locked out of my account because I forgot my password.
We became more impressed with the Software and their Customer Service as we went along, they took care of us, they took the long view from the start.
When you forget your password, that is it. It doesn't remember password incase you forget yours.
The after sales support has been amazing. I am in Australia and have been communicating with the tech team in Canada on a regular bases and I have been guided though the whole set up process.
I was having problems with our parts downloading too long but AI promptly fixed that.
This program is very easy for my employee's to use with older demographic users they too have found it easy to use. The visional layout of the dispatch board has been helpful.
It's not well designed for mobile and remote workers; the management tool need a PC to work on, etc.
Scheduling and checking the progress is super convenient and make my life so much easier. The support team always respond fast, the product keeps updating.
Easy to upload historical data, creation of customers and job assigments, the Hands Free Siri shortcuts are great.
User friendly and straight forward. Like the SHERPA features.
We use AI FM to direct our verified artisans & repair specialists to customers who need maintenance. We aim to operate like Uber for repairs & maintenance, and the app makes this work seamlessly.
Different languages available and built in translation. Great for distant colleagues to work together.
Flexibility of scheduling and job status updates. Appreciate the integration between admin/workers/customer - especially using the customer application.
All the comprehensive features that allows me to manage the field workers.
The owner of the platform has a very cordial approach to the customers and is always willing to change keeping in mind the bigger picture and improve customer satisfaction.
I like how it connects with Google Maps for direction. Field Technicians can get directions via the App.
Price is also competitive, couple if similar systems available in Ireland are double the price or more.
Checking the kind of job it helps me do within the shortest possible time, i think the price has been awesome for me.
The only downside that I have seen is that there is no "forgot password" option. I was locked out of my account because I forgot my password.
We became more impressed with the Software and their Customer Service as we went along, they took care of us, they took the long view from the start.
When you forget your password, that is it. It doesn't remember password incase you forget yours.
The after sales support has been amazing. I am in Australia and have been communicating with the tech team in Canada on a regular bases and I have been guided though the whole set up process.
I was having problems with our parts downloading too long but AI promptly fixed that.
This program is very easy for my employee's to use with older demographic users they too have found it easy to use. The visional layout of the dispatch board has been helpful.
It's not well designed for mobile and remote workers; the management tool need a PC to work on, etc.
Scheduling and checking the progress is super convenient and make my life so much easier. The support team always respond fast, the product keeps updating.
Easy to upload historical data, creation of customers and job assigments, the Hands Free Siri shortcuts are great.
User friendly and straight forward. Like the SHERPA features.
We use AI FM to direct our verified artisans & repair specialists to customers who need maintenance. We aim to operate like Uber for repairs & maintenance, and the app makes this work seamlessly.
Different languages available and built in translation. Great for distant colleagues to work together.
Flexibility of scheduling and job status updates. Appreciate the integration between admin/workers/customer - especially using the customer application.
All the comprehensive features that allows me to manage the field workers.
The owner of the platform has a very cordial approach to the customers and is always willing to change keeping in mind the bigger picture and improve customer satisfaction.
I like how it connects with Google Maps for direction. Field Technicians can get directions via the App.
Price is also competitive, couple if similar systems available in Ireland are double the price or more.
eWorkOrders CMMS logo
4.9
90

Computerized maintenance management system (CMMS)

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.9
    Features
    4.8
    Customer support
    5.0
Pros and Cons from eWorkOrders CMMS users   
+15
This is a wonderful system. It's very user friendly, and they provide the best customer support.
Mobile version is not available while offline (no internet/wifi/mobil access).
It looks like its going to be user friendly. The customer service and tech support is very good.
Sometimes finding a specific work order it difficult because the type filters that are offered.
We love the flexibility and the power eWork Orders provide for us. Once the system is setup, work orders with great details can be automatically generated.
We currently don't have the need to use all of the features that eWorkOrders has to offer, but with what we do use, there hasn't been much to dislike.
EWorkOrders - a very good CMMS and a good value.
The flexibility can sometimes be a double edge sword. If your users find things can be manipulated they will request you cater to them in that aspect.
Very easy to self administrate. Their implementation team and technical support are very helpful.
I have helped companies implemented several CMMS systems over the past five years and eWorkOrders has been the best at implementation and support.
The best part for me are reports. Just a phone call and they'll make a custom report for anything I need.
Most Cost Effective and Easy to use CMMS on the Market.
Customer service is timely and dependable. Pricing is competitive and reporting tools can be customized to your preference.
Call directly or email doesn't matter always get a rapid response. Thank You eWorkOrders for making my job easier.
Creating and monitoring work orders is very intuitive and valuable. The ability to verify what work was done and what parts were used is priceless.
Easy to use by technical and non-technical personnel.
How-to-Videos embedded into each module’s help section. Streamlined modules, allows for the rapid retrieval of information, to quickly accommodate and respond to customer requests.
The implementation of this system has allowed us to document the work we perform on our plant equipment both for maintenance and for safety records.
This is a wonderful system. It's very user friendly, and they provide the best customer support.
Mobile version is not available while offline (no internet/wifi/mobil access).
It looks like its going to be user friendly. The customer service and tech support is very good.
Sometimes finding a specific work order it difficult because the type filters that are offered.
We love the flexibility and the power eWork Orders provide for us. Once the system is setup, work orders with great details can be automatically generated.
We currently don't have the need to use all of the features that eWorkOrders has to offer, but with what we do use, there hasn't been much to dislike.
EWorkOrders - a very good CMMS and a good value.
The flexibility can sometimes be a double edge sword. If your users find things can be manipulated they will request you cater to them in that aspect.
Very easy to self administrate. Their implementation team and technical support are very helpful.
I have helped companies implemented several CMMS systems over the past five years and eWorkOrders has been the best at implementation and support.
The best part for me are reports. Just a phone call and they'll make a custom report for anything I need.
Most Cost Effective and Easy to use CMMS on the Market.
Customer service is timely and dependable. Pricing is competitive and reporting tools can be customized to your preference.
Call directly or email doesn't matter always get a rapid response. Thank You eWorkOrders for making my job easier.
Creating and monitoring work orders is very intuitive and valuable. The ability to verify what work was done and what parts were used is priceless.
Easy to use by technical and non-technical personnel.
How-to-Videos embedded into each module’s help section. Streamlined modules, allows for the rapid retrieval of information, to quickly accommodate and respond to customer requests.
The implementation of this system has allowed us to document the work we perform on our plant equipment both for maintenance and for safety records.
This is a wonderful system. It's very user friendly, and they provide the best customer support.
Mobile version is not available while offline (no internet/wifi/mobil access).
It looks like its going to be user friendly. The customer service and tech support is very good.
Sometimes finding a specific work order it difficult because the type filters that are offered.
We love the flexibility and the power eWork Orders provide for us. Once the system is setup, work orders with great details can be automatically generated.
We currently don't have the need to use all of the features that eWorkOrders has to offer, but with what we do use, there hasn't been much to dislike.
EWorkOrders - a very good CMMS and a good value.
The flexibility can sometimes be a double edge sword. If your users find things can be manipulated they will request you cater to them in that aspect.
Very easy to self administrate. Their implementation team and technical support are very helpful.
I have helped companies implemented several CMMS systems over the past five years and eWorkOrders has been the best at implementation and support.
The best part for me are reports. Just a phone call and they'll make a custom report for anything I need.
Most Cost Effective and Easy to use CMMS on the Market.
Customer service is timely and dependable. Pricing is competitive and reporting tools can be customized to your preference.
Call directly or email doesn't matter always get a rapid response. Thank You eWorkOrders for making my job easier.
Creating and monitoring work orders is very intuitive and valuable. The ability to verify what work was done and what parts were used is priceless.
Easy to use by technical and non-technical personnel.
How-to-Videos embedded into each module’s help section. Streamlined modules, allows for the rapid retrieval of information, to quickly accommodate and respond to customer requests.
The implementation of this system has allowed us to document the work we perform on our plant equipment both for maintenance and for safety records.
Cartegraph Asset Management logo
4.9
22

Manage every asset: indoors, outdoors, above and below.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.9
Pros and Cons from Cartegraph Asset Management users   
+15
We have been very pleased with the overall experience. Customer Service with Cartegraph is very good, and they are just as invested in your success as you are.
There are many glitches and a lot of data is lost due to this.
Success with asset management starts with good data in the field, and only with that clean data, can admin successfully evaluate programs and changes.
Most all of my users are not able to make their own reports due to how difficult they are to build.
Good, the system is great and the support team has always been extremely helpful.
Furthermore, we were able to make informed decisions and continue services in-house by showing hard data compared to contracted costs.
Mobile platform is user friendly and intuitive. Asset collection is very easy and can be linked to GIS with relative ease.
Sometimes getting the scenario builder portion to function the way I want is difficult.
There are so many things I like about this software, that it's hard to pick what I like best.
The ease-of-use and robust functionality. The software is user friendly and also offers a great mobile application for field use.
Overall, Cartegrapgh has been a great tool as a system of record. We hope to use more functionality such as dashboards and scenario builder.
They are very responsive to our needs and problems. This program has worked out great for us and continues to help us communicate our story.
It helps to tell a story and validate some areas of concerns. The ability to attach images makes it a great tool to show management troubled areas as well as areas with reoccurring issues.
I like the scenario builder add on and the see click fix features. Also, Asset management and work flow features have been extremely helpful for the City.
The amount of integrations that are compatible allow for the existence of other software packages to play nicely inside Cartegraph. The utility locating integration was a great example of this.
Overall Cartegraph is a great company to work with and they have a system that's easy to administer, configure and integrate with other systems.
Cartegraph has proven to be the most stress free software I have personally dealt with due to their wonderful tech support and project teams.
Overall I am very happy with Cartegraph. It's made tracking resources, and costs associated with the upkeep of our facilities, much easier and more detailed.
We have been very pleased with the overall experience. Customer Service with Cartegraph is very good, and they are just as invested in your success as you are.
There are many glitches and a lot of data is lost due to this.
Success with asset management starts with good data in the field, and only with that clean data, can admin successfully evaluate programs and changes.
Most all of my users are not able to make their own reports due to how difficult they are to build.
Good, the system is great and the support team has always been extremely helpful.
Furthermore, we were able to make informed decisions and continue services in-house by showing hard data compared to contracted costs.
Mobile platform is user friendly and intuitive. Asset collection is very easy and can be linked to GIS with relative ease.
Sometimes getting the scenario builder portion to function the way I want is difficult.
There are so many things I like about this software, that it's hard to pick what I like best.
The ease-of-use and robust functionality. The software is user friendly and also offers a great mobile application for field use.
Overall, Cartegrapgh has been a great tool as a system of record. We hope to use more functionality such as dashboards and scenario builder.
They are very responsive to our needs and problems. This program has worked out great for us and continues to help us communicate our story.
It helps to tell a story and validate some areas of concerns. The ability to attach images makes it a great tool to show management troubled areas as well as areas with reoccurring issues.
I like the scenario builder add on and the see click fix features. Also, Asset management and work flow features have been extremely helpful for the City.
The amount of integrations that are compatible allow for the existence of other software packages to play nicely inside Cartegraph. The utility locating integration was a great example of this.
Overall Cartegraph is a great company to work with and they have a system that's easy to administer, configure and integrate with other systems.
Cartegraph has proven to be the most stress free software I have personally dealt with due to their wonderful tech support and project teams.
Overall I am very happy with Cartegraph. It's made tracking resources, and costs associated with the upkeep of our facilities, much easier and more detailed.
We have been very pleased with the overall experience. Customer Service with Cartegraph is very good, and they are just as invested in your success as you are.
There are many glitches and a lot of data is lost due to this.
Success with asset management starts with good data in the field, and only with that clean data, can admin successfully evaluate programs and changes.
Most all of my users are not able to make their own reports due to how difficult they are to build.
Good, the system is great and the support team has always been extremely helpful.
Furthermore, we were able to make informed decisions and continue services in-house by showing hard data compared to contracted costs.
Mobile platform is user friendly and intuitive. Asset collection is very easy and can be linked to GIS with relative ease.
Sometimes getting the scenario builder portion to function the way I want is difficult.
There are so many things I like about this software, that it's hard to pick what I like best.
The ease-of-use and robust functionality. The software is user friendly and also offers a great mobile application for field use.
Overall, Cartegrapgh has been a great tool as a system of record. We hope to use more functionality such as dashboards and scenario builder.
They are very responsive to our needs and problems. This program has worked out great for us and continues to help us communicate our story.
It helps to tell a story and validate some areas of concerns. The ability to attach images makes it a great tool to show management troubled areas as well as areas with reoccurring issues.
I like the scenario builder add on and the see click fix features. Also, Asset management and work flow features have been extremely helpful for the City.
The amount of integrations that are compatible allow for the existence of other software packages to play nicely inside Cartegraph. The utility locating integration was a great example of this.
Overall Cartegraph is a great company to work with and they have a system that's easy to administer, configure and integrate with other systems.
Cartegraph has proven to be the most stress free software I have personally dealt with due to their wonderful tech support and project teams.
Overall I am very happy with Cartegraph. It's made tracking resources, and costs associated with the upkeep of our facilities, much easier and more detailed.
AkitaBox logo
4.7
62

Facilities management from the boiler room to the boardroom.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.4
    Customer support
    4.6
Pros and Cons from AkitaBox users   
+13
Their team has been outstanding. Response time on any issues, which have been few, is above and beyond.
The use of the qr code scanner is a pain to use when there is no app available on the go. It is useless for our facility since we have to go back to a desktop to submit work orders.
Staff with excellent customer service attitudes and great product knowledge is so greatly appreciated. Was a 7-year user of SchoolDude software.
E. layers of maps for utilities, emergency management with fire extinguishers, pull stations etc.
Intuitive, easy to understand, quick deployment fantastic graphic interface with building and assets.
Can't make custom pin icons. Can't create 1 PM and attach several pieces of equipment.
This is a great product and at a great price point. Our staff finds it very intuitive and productivity appears to be trending up.
A inventory tabulation area. Also implementation team goes to fast and misses things.
It is very streamlined and gives me a lot of great customization options. I love the document import feature.
Overall, my experience has been very good. It is a major improvement over out last system.
The thing I like most about Akitabox is its ability to tie everything together. Work orders, assets, maps, & comments.
It is a very nice asset management system for a large school district that has so many sites and different pieces of equipment.
We were introduced to Akitabox when our client wanted to have all projects tracked in it. The ease of working with team in getting things transferred over and organized for the client was flawless.
Akitabox ia an important tool to my company for management, maintenance and capital control. Its an easy to use with ease on third party integration.
Over all great customer service and quick response and support times.
Price, easy to train new staff, mapping of facilities.
Their team has been outstanding. Response time on any issues, which have been few, is above and beyond.
The use of the qr code scanner is a pain to use when there is no app available on the go. It is useless for our facility since we have to go back to a desktop to submit work orders.
Staff with excellent customer service attitudes and great product knowledge is so greatly appreciated. Was a 7-year user of SchoolDude software.
E. layers of maps for utilities, emergency management with fire extinguishers, pull stations etc.
Intuitive, easy to understand, quick deployment fantastic graphic interface with building and assets.
Can't make custom pin icons. Can't create 1 PM and attach several pieces of equipment.
This is a great product and at a great price point. Our staff finds it very intuitive and productivity appears to be trending up.
A inventory tabulation area. Also implementation team goes to fast and misses things.
It is very streamlined and gives me a lot of great customization options. I love the document import feature.
Overall, my experience has been very good. It is a major improvement over out last system.
The thing I like most about Akitabox is its ability to tie everything together. Work orders, assets, maps, & comments.
It is a very nice asset management system for a large school district that has so many sites and different pieces of equipment.
We were introduced to Akitabox when our client wanted to have all projects tracked in it. The ease of working with team in getting things transferred over and organized for the client was flawless.
Akitabox ia an important tool to my company for management, maintenance and capital control. Its an easy to use with ease on third party integration.
Over all great customer service and quick response and support times.
Price, easy to train new staff, mapping of facilities.
Their team has been outstanding. Response time on any issues, which have been few, is above and beyond.
The use of the qr code scanner is a pain to use when there is no app available on the go. It is useless for our facility since we have to go back to a desktop to submit work orders.
Staff with excellent customer service attitudes and great product knowledge is so greatly appreciated. Was a 7-year user of SchoolDude software.
E. layers of maps for utilities, emergency management with fire extinguishers, pull stations etc.
Intuitive, easy to understand, quick deployment fantastic graphic interface with building and assets.
Can't make custom pin icons. Can't create 1 PM and attach several pieces of equipment.
This is a great product and at a great price point. Our staff finds it very intuitive and productivity appears to be trending up.
A inventory tabulation area. Also implementation team goes to fast and misses things.
It is very streamlined and gives me a lot of great customization options. I love the document import feature.
Overall, my experience has been very good. It is a major improvement over out last system.
The thing I like most about Akitabox is its ability to tie everything together. Work orders, assets, maps, & comments.
It is a very nice asset management system for a large school district that has so many sites and different pieces of equipment.
We were introduced to Akitabox when our client wanted to have all projects tracked in it. The ease of working with team in getting things transferred over and organized for the client was flawless.
Akitabox ia an important tool to my company for management, maintenance and capital control. Its an easy to use with ease on third party integration.
Over all great customer service and quick response and support times.
Price, easy to train new staff, mapping of facilities.
Maintenance Connection logo
4.5
290

Multi-site, multi-industry CMMS/EAM software

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.3
    Features
    4.4
    Customer support
    4.6
Pros and Cons from Maintenance Connection users   
avatar
avatar
avatar
+15
The Maintenance Connection support team is wonderful. They help you get to the solution you need and they don't nickle and dime you with extra charges like some of their competitors.
After a year of frustration and complaints not only by our department but, by users putting in requests, I was given the task of researching other software vendors.
It is one of our most comfortable applications to keep track of equipment inventories, fix maintenance, with an excellent graphic interface that allows the best management of the program.
There have been a couple times this program has locked up on me and lost my data on the page I was working on at the time of freeze.
I like the ease of use and how it helps keep track of our assets. We know when to update or maintain certain parts and what should be replaced.
Attachments can be lost or non-accessible. Archive folder not functioning, so can not refer to any history of repair or service to preventative maintenance scheduled work orders.
I can monitor all my assets and have a history trail showing my problematic assets. Also like the ease of tracking costs for jobs.
I have been very dissatisfied with it. They do not take into account actual uses of the program.
Six of us went to the user conference this week and all six of us came back with very happy faces and so much excitement. I could go on and on about how wonderful this software is.
The reporting capabilities are great, and the people are great. They're willing to assist with any question.
Uptime on equipment has improved, we are able to track the work and expense on our assets better to make more informed decisions on whether to upgrade or replace certain items.
CUstomer service is awesome, comprehensive reports, great for asset management, etc.
The software was very intuitive to use and was on the top of our list of new Maintenance software contenders, we liked the ease of use and the mobile availability of the software.
The software is open for the most part and can be customized to your liking. Integration with other software is a breeze, and the customer service is the best we've ever experienced from any vendor.
Good for managing PM and corrective work orders. Also good for managing and costing inventory.
For the most part this is a great software with a lot of functionality and traceability.
Choose them they're the best. Very flexible and integrates easily.
This is a good product and the company really stands behind it. I have used competitor software and it doesn't have the same capabilities that MC does.
The Maintenance Connection support team is wonderful. They help you get to the solution you need and they don't nickle and dime you with extra charges like some of their competitors.
After a year of frustration and complaints not only by our department but, by users putting in requests, I was given the task of researching other software vendors.
It is one of our most comfortable applications to keep track of equipment inventories, fix maintenance, with an excellent graphic interface that allows the best management of the program.
There have been a couple times this program has locked up on me and lost my data on the page I was working on at the time of freeze.
I like the ease of use and how it helps keep track of our assets. We know when to update or maintain certain parts and what should be replaced.
Attachments can be lost or non-accessible. Archive folder not functioning, so can not refer to any history of repair or service to preventative maintenance scheduled work orders.
I can monitor all my assets and have a history trail showing my problematic assets. Also like the ease of tracking costs for jobs.
I have been very dissatisfied with it. They do not take into account actual uses of the program.
Six of us went to the user conference this week and all six of us came back with very happy faces and so much excitement. I could go on and on about how wonderful this software is.
The reporting capabilities are great, and the people are great. They're willing to assist with any question.
Uptime on equipment has improved, we are able to track the work and expense on our assets better to make more informed decisions on whether to upgrade or replace certain items.
CUstomer service is awesome, comprehensive reports, great for asset management, etc.
The software was very intuitive to use and was on the top of our list of new Maintenance software contenders, we liked the ease of use and the mobile availability of the software.
The software is open for the most part and can be customized to your liking. Integration with other software is a breeze, and the customer service is the best we've ever experienced from any vendor.
Good for managing PM and corrective work orders. Also good for managing and costing inventory.
For the most part this is a great software with a lot of functionality and traceability.
Choose them they're the best. Very flexible and integrates easily.
This is a good product and the company really stands behind it. I have used competitor software and it doesn't have the same capabilities that MC does.
The Maintenance Connection support team is wonderful. They help you get to the solution you need and they don't nickle and dime you with extra charges like some of their competitors.
After a year of frustration and complaints not only by our department but, by users putting in requests, I was given the task of researching other software vendors.
It is one of our most comfortable applications to keep track of equipment inventories, fix maintenance, with an excellent graphic interface that allows the best management of the program.
There have been a couple times this program has locked up on me and lost my data on the page I was working on at the time of freeze.
I like the ease of use and how it helps keep track of our assets. We know when to update or maintain certain parts and what should be replaced.
Attachments can be lost or non-accessible. Archive folder not functioning, so can not refer to any history of repair or service to preventative maintenance scheduled work orders.
I can monitor all my assets and have a history trail showing my problematic assets. Also like the ease of tracking costs for jobs.
I have been very dissatisfied with it. They do not take into account actual uses of the program.
Six of us went to the user conference this week and all six of us came back with very happy faces and so much excitement. I could go on and on about how wonderful this software is.
The reporting capabilities are great, and the people are great. They're willing to assist with any question.
Uptime on equipment has improved, we are able to track the work and expense on our assets better to make more informed decisions on whether to upgrade or replace certain items.
CUstomer service is awesome, comprehensive reports, great for asset management, etc.
The software was very intuitive to use and was on the top of our list of new Maintenance software contenders, we liked the ease of use and the mobile availability of the software.
The software is open for the most part and can be customized to your liking. Integration with other software is a breeze, and the customer service is the best we've ever experienced from any vendor.
Good for managing PM and corrective work orders. Also good for managing and costing inventory.
For the most part this is a great software with a lot of functionality and traceability.
Choose them they're the best. Very flexible and integrates easily.
This is a good product and the company really stands behind it. I have used competitor software and it doesn't have the same capabilities that MC does.
Tractian logo
4.8
84

The end-to-end solution for industries.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.9
    Features
    4.7
    Customer support
    4.9
Pros and Cons from Tractian users   
+5
Our experience with the company is excellent, whenever we need support, we have a quick response. Helping us maintain our assets.
The problems with Tractian are mostly related with the platform interface.
Their support is great, very helpful and accurate, they are really open for suggestions and customizations in the platform, they hear the clients.
The platform is a bit rigid, you can't see how the dashboards are generated, what is the background logic for it.
In general, my impression is Tractian is a great investment, mainly because the 24h monitoring and the focused diagnosis indicated by the insights.
Tractian - the best solution for Predictive Maintenance.
Easy to use, accurate information and excellent dashboards.
The software is probably the best among all competitors. We have already avoided several machine breakdowns.
Our experience with the company is excellent, whenever we need support, we have a quick response. Helping us maintain our assets.
The problems with Tractian are mostly related with the platform interface.
Their support is great, very helpful and accurate, they are really open for suggestions and customizations in the platform, they hear the clients.
The platform is a bit rigid, you can't see how the dashboards are generated, what is the background logic for it.
In general, my impression is Tractian is a great investment, mainly because the 24h monitoring and the focused diagnosis indicated by the insights.
Tractian - the best solution for Predictive Maintenance.
Easy to use, accurate information and excellent dashboards.
The software is probably the best among all competitors. We have already avoided several machine breakdowns.
Our experience with the company is excellent, whenever we need support, we have a quick response. Helping us maintain our assets.
The problems with Tractian are mostly related with the platform interface.
Their support is great, very helpful and accurate, they are really open for suggestions and customizations in the platform, they hear the clients.
The platform is a bit rigid, you can't see how the dashboards are generated, what is the background logic for it.
In general, my impression is Tractian is a great investment, mainly because the 24h monitoring and the focused diagnosis indicated by the insights.
Tractian - the best solution for Predictive Maintenance.
Easy to use, accurate information and excellent dashboards.
The software is probably the best among all competitors. We have already avoided several machine breakdowns.
Service Fusion logo
4.3
198

Easy. Powerful. Mobile. Field service management software.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.3
    Features
    4.0
    Customer support
    4.2
Pros and Cons from Service Fusion users   
+15
Intregrates well with QuickBooks for billing, all of the admin staff love the output and reports showing the growth of our business, and our technicians love the mobile app for billing.
The reporting is very limited and you can't get all of your data out of the system. Some of the reports are currently providing bad data and cannot be used.
Very nice people that are willing to work with you weekly to train you and your team on the system free of charge so that is amazing.
The one thing I really dislike about this software is how difficult it is to just get a simple list of the VIP customers or maintenance contracts.
The data that you get out of it is fantastic. I also love the integration to Quickbooks which makes it even easier to manage the business.
Another Broken Software With Crappy Back-End Support.
Great Program, awesome features, pricing for the program is reasonable. The staff was quick to sign us up.
The bugs and workflow problems NEVER get fixed. We have been reporting issues and asking for fixes to them for over 3 years now and practically NOTHING we have asked for has been done.
Very beneficial software for scheduling and dispatching. Have the ability to attach photos and or documents to certain jobs is very helpful.
When we have questions, and we often do, the support team is amazing.
I love how technicians are able to use the app to update disposition of work orders, leave pictures and notes - this is very helpful for the office. The platform is very easy to use.
User friendly interface. I really love how it communicates with clients when tech changes his status.
Integrates with other software like quickbooks and the new flat rate seamlessly.
They were super about the initial training, and have consistently tried to answer any remaining issues.
The user friendly software. Easy to use to schedule and bill.
Their team in support is always quick to assist, they are helpful and not condescending.
This system has saved my company so much time and money in the 6 months we’ve had it.
I love the customer service team that has answered literally every question I've had since we've started. Switching programs twice is an accounting feat and very difficult logistically.
Intregrates well with QuickBooks for billing, all of the admin staff love the output and reports showing the growth of our business, and our technicians love the mobile app for billing.
The reporting is very limited and you can't get all of your data out of the system. Some of the reports are currently providing bad data and cannot be used.
Very nice people that are willing to work with you weekly to train you and your team on the system free of charge so that is amazing.
The one thing I really dislike about this software is how difficult it is to just get a simple list of the VIP customers or maintenance contracts.
The data that you get out of it is fantastic. I also love the integration to Quickbooks which makes it even easier to manage the business.
Another Broken Software With Crappy Back-End Support.
Great Program, awesome features, pricing for the program is reasonable. The staff was quick to sign us up.
The bugs and workflow problems NEVER get fixed. We have been reporting issues and asking for fixes to them for over 3 years now and practically NOTHING we have asked for has been done.
Very beneficial software for scheduling and dispatching. Have the ability to attach photos and or documents to certain jobs is very helpful.
When we have questions, and we often do, the support team is amazing.
I love how technicians are able to use the app to update disposition of work orders, leave pictures and notes - this is very helpful for the office. The platform is very easy to use.
User friendly interface. I really love how it communicates with clients when tech changes his status.
Integrates with other software like quickbooks and the new flat rate seamlessly.
They were super about the initial training, and have consistently tried to answer any remaining issues.
The user friendly software. Easy to use to schedule and bill.
Their team in support is always quick to assist, they are helpful and not condescending.
This system has saved my company so much time and money in the 6 months we’ve had it.
I love the customer service team that has answered literally every question I've had since we've started. Switching programs twice is an accounting feat and very difficult logistically.
Intregrates well with QuickBooks for billing, all of the admin staff love the output and reports showing the growth of our business, and our technicians love the mobile app for billing.
The reporting is very limited and you can't get all of your data out of the system. Some of the reports are currently providing bad data and cannot be used.
Very nice people that are willing to work with you weekly to train you and your team on the system free of charge so that is amazing.
The one thing I really dislike about this software is how difficult it is to just get a simple list of the VIP customers or maintenance contracts.
The data that you get out of it is fantastic. I also love the integration to Quickbooks which makes it even easier to manage the business.
Another Broken Software With Crappy Back-End Support.
Great Program, awesome features, pricing for the program is reasonable. The staff was quick to sign us up.
The bugs and workflow problems NEVER get fixed. We have been reporting issues and asking for fixes to them for over 3 years now and practically NOTHING we have asked for has been done.
Very beneficial software for scheduling and dispatching. Have the ability to attach photos and or documents to certain jobs is very helpful.
When we have questions, and we often do, the support team is amazing.
I love how technicians are able to use the app to update disposition of work orders, leave pictures and notes - this is very helpful for the office. The platform is very easy to use.
User friendly interface. I really love how it communicates with clients when tech changes his status.
Integrates with other software like quickbooks and the new flat rate seamlessly.
They were super about the initial training, and have consistently tried to answer any remaining issues.
The user friendly software. Easy to use to schedule and bill.
Their team in support is always quick to assist, they are helpful and not condescending.
This system has saved my company so much time and money in the 6 months we’ve had it.
I love the customer service team that has answered literally every question I've had since we've started. Switching programs twice is an accounting feat and very difficult logistically.
ServiceBox logo
4.3
111

We make business simple.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.1
    Features
    4.2
    Customer support
    4.4
Pros and Cons from ServiceBox users   
+15
The system is easy to use and super practical. Its a super great asset to have in your tool box.
However, it does have some connectivity issues and lagging issues at times, which makes it frustrating for users, especially when most of our business is revolved around the program.
The attachment feature is amazing and allows you to upload and store lots of information in the work orders. Robust system and we have lots of confidence in it.
It's hard to fix mistakes, and navigate the website on the phone. My biggest thing would be to have an app or a phone version of the website.
The customer support has been fantastic. She has been amazing to work with and has answered every with a day.
Previous lack of an inventory module and now the new inventory module updates are slow with a system that does not always work well.
Fairly simple (which for me is good), good search qualities, good customer support, I don't know cost to rate value.
Small buttons make each page seem confusing. I have to click through several buttons and screens to get to places I want to go in the app.
I had looked at many different options and this one is definitely the best. The customer service is absolutely amazing.
Very user friendly for both office staff and technicians. Many great features such as the ability to customize reports, add photo's, and integrate with existing accounting softwares.
Service Box is a great software with a great team behind it, and I tell all colleagues about it all the time.
This fits our business platform the best. It has a lot of functionality and the development team is always quick to help integration of a new feature or idea we have.
I like that there are many ways to organize aspects of the job. I like that the contact info of each customer can be inserted into the app.
Overall,I enjoy this product. I would recommend it to anyone who is looking for a tool to manage bookings for various applicablions as well as invoicing etc.
The data storage function for equipment and work orders is very helpful along with the ability to add photos to all relevant fields.
The cost and ease of use. It was very easy to implement into the company.
Ease of use, job tracking and overall increase in efficiency.
I like that the jobs are easily navigated and that all information is conviently stored all under one job.
The system is easy to use and super practical. Its a super great asset to have in your tool box.
However, it does have some connectivity issues and lagging issues at times, which makes it frustrating for users, especially when most of our business is revolved around the program.
The attachment feature is amazing and allows you to upload and store lots of information in the work orders. Robust system and we have lots of confidence in it.
It's hard to fix mistakes, and navigate the website on the phone. My biggest thing would be to have an app or a phone version of the website.
The customer support has been fantastic. She has been amazing to work with and has answered every with a day.
Previous lack of an inventory module and now the new inventory module updates are slow with a system that does not always work well.
Fairly simple (which for me is good), good search qualities, good customer support, I don't know cost to rate value.
Small buttons make each page seem confusing. I have to click through several buttons and screens to get to places I want to go in the app.
I had looked at many different options and this one is definitely the best. The customer service is absolutely amazing.
Very user friendly for both office staff and technicians. Many great features such as the ability to customize reports, add photo's, and integrate with existing accounting softwares.
Service Box is a great software with a great team behind it, and I tell all colleagues about it all the time.
This fits our business platform the best. It has a lot of functionality and the development team is always quick to help integration of a new feature or idea we have.
I like that there are many ways to organize aspects of the job. I like that the contact info of each customer can be inserted into the app.
Overall,I enjoy this product. I would recommend it to anyone who is looking for a tool to manage bookings for various applicablions as well as invoicing etc.
The data storage function for equipment and work orders is very helpful along with the ability to add photos to all relevant fields.
The cost and ease of use. It was very easy to implement into the company.
Ease of use, job tracking and overall increase in efficiency.
I like that the jobs are easily navigated and that all information is conviently stored all under one job.
The system is easy to use and super practical. Its a super great asset to have in your tool box.
However, it does have some connectivity issues and lagging issues at times, which makes it frustrating for users, especially when most of our business is revolved around the program.
The attachment feature is amazing and allows you to upload and store lots of information in the work orders. Robust system and we have lots of confidence in it.
It's hard to fix mistakes, and navigate the website on the phone. My biggest thing would be to have an app or a phone version of the website.
The customer support has been fantastic. She has been amazing to work with and has answered every with a day.
Previous lack of an inventory module and now the new inventory module updates are slow with a system that does not always work well.
Fairly simple (which for me is good), good search qualities, good customer support, I don't know cost to rate value.
Small buttons make each page seem confusing. I have to click through several buttons and screens to get to places I want to go in the app.
I had looked at many different options and this one is definitely the best. The customer service is absolutely amazing.
Very user friendly for both office staff and technicians. Many great features such as the ability to customize reports, add photo's, and integrate with existing accounting softwares.
Service Box is a great software with a great team behind it, and I tell all colleagues about it all the time.
This fits our business platform the best. It has a lot of functionality and the development team is always quick to help integration of a new feature or idea we have.
I like that there are many ways to organize aspects of the job. I like that the contact info of each customer can be inserted into the app.
Overall,I enjoy this product. I would recommend it to anyone who is looking for a tool to manage bookings for various applicablions as well as invoicing etc.
The data storage function for equipment and work orders is very helpful along with the ability to add photos to all relevant fields.
The cost and ease of use. It was very easy to implement into the company.
Ease of use, job tracking and overall increase in efficiency.
I like that the jobs are easily navigated and that all information is conviently stored all under one job.
ServiceTitan logo
4.4
220

Management Software for Service Contractors.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.8
    Ease of use
    4.1
    Features
    4.2
    Customer support
    4.2
Pros and Cons from ServiceTitan users   
avatar
avatar
+15
I love that the engineers of the software are constantly changing it to better the software. Then there is a notification of what has changed and how it will benefit the user moving forward.
Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything.
It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.
The sales person was clueless about what the software was, what it actually does.
Love the integration with phone lines, great messaging board with technicians, great marketing tracking.
Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
I like this software as it helps tremendously with the many logistical aspects of our quality organization.
Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
We were previously hosting our own database and having ability to have full function, easily, from any location is great.
Typically the commercial model comes across as offensive and stakeholders have to realize that ServiceTitan is an investment and data shows "Average 27% revenue increase in the first 9 months.
I love how easy it is to navigate through. This my go to daily and I never have a issue.
We feel as though that they are constantly focused on introducing new products all of the time without mastering / fine tuning the ones that they have now.
ServiceTitan excels really well at providing technicians in the field with tools they need to estimate, sell and install/repair for residential customers. The mobile app is beautiful and easy to use.
Staff is friendly, overall. I feel like there were additional costs after the initial sale.
Been using ServiceTitan since 2016. Constant improvements, great customer support, and a vital part of our office running smoothly.
Robust Software for the Plumbing/Building/HVAC industry.
Additionally, they are really helping create a community of contractors that allows you to connect and get ideas from other contractors through a lot of their networking channels.
I don't know how to fit everything I love about my Titan Family into this box. ST integrates with everything, so if it isn't an already integration it has open API - it will work.
I love that the engineers of the software are constantly changing it to better the software. Then there is a notification of what has changed and how it will benefit the user moving forward.
Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything.
It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.
The sales person was clueless about what the software was, what it actually does.
Love the integration with phone lines, great messaging board with technicians, great marketing tracking.
Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
I like this software as it helps tremendously with the many logistical aspects of our quality organization.
Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
We were previously hosting our own database and having ability to have full function, easily, from any location is great.
Typically the commercial model comes across as offensive and stakeholders have to realize that ServiceTitan is an investment and data shows "Average 27% revenue increase in the first 9 months.
I love how easy it is to navigate through. This my go to daily and I never have a issue.
We feel as though that they are constantly focused on introducing new products all of the time without mastering / fine tuning the ones that they have now.
ServiceTitan excels really well at providing technicians in the field with tools they need to estimate, sell and install/repair for residential customers. The mobile app is beautiful and easy to use.
Staff is friendly, overall. I feel like there were additional costs after the initial sale.
Been using ServiceTitan since 2016. Constant improvements, great customer support, and a vital part of our office running smoothly.
Robust Software for the Plumbing/Building/HVAC industry.
Additionally, they are really helping create a community of contractors that allows you to connect and get ideas from other contractors through a lot of their networking channels.
I don't know how to fit everything I love about my Titan Family into this box. ST integrates with everything, so if it isn't an already integration it has open API - it will work.
I love that the engineers of the software are constantly changing it to better the software. Then there is a notification of what has changed and how it will benefit the user moving forward.
Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything.
It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.
The sales person was clueless about what the software was, what it actually does.
Love the integration with phone lines, great messaging board with technicians, great marketing tracking.
Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
I like this software as it helps tremendously with the many logistical aspects of our quality organization.
Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
We were previously hosting our own database and having ability to have full function, easily, from any location is great.
Typically the commercial model comes across as offensive and stakeholders have to realize that ServiceTitan is an investment and data shows "Average 27% revenue increase in the first 9 months.
I love how easy it is to navigate through. This my go to daily and I never have a issue.
We feel as though that they are constantly focused on introducing new products all of the time without mastering / fine tuning the ones that they have now.
ServiceTitan excels really well at providing technicians in the field with tools they need to estimate, sell and install/repair for residential customers. The mobile app is beautiful and easy to use.
Staff is friendly, overall. I feel like there were additional costs after the initial sale.
Been using ServiceTitan since 2016. Constant improvements, great customer support, and a vital part of our office running smoothly.
Robust Software for the Plumbing/Building/HVAC industry.
Additionally, they are really helping create a community of contractors that allows you to connect and get ideas from other contractors through a lot of their networking channels.
I don't know how to fit everything I love about my Titan Family into this box. ST integrates with everything, so if it isn't an already integration it has open API - it will work.
YourRadar logo
4.5
2

Field management for commercial & residential services

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    4.5
    Features
    4.5
    Customer support
    4.5
Pros and Cons from YourRadar users   
No pros & cons found
Ventus logo
4.4
42

Service and Construction ERP

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.2
    Features
    4.4
    Customer support
    4.4
Pros and Cons from Ventus users   
+15
The support from VMS is great, they are always very helpful and responsive. The product is easy to use and navigate, and we are very happy.
The programming is very unstable. Most of the time, when a new release it's out, it messes up something that was working correctly before.
The support was, and continues to be great, and I have the highest degree of confidence when I do have to call that issues are taken care of quickly. These guys really deserve an award.
Crystal reports have been a struggle for us, when running reports.
The applications are user friendly and the closing per month is quick and efficient. If you encounter any difficulties the support is outstanding.
Not everyone learns at the same rate and everyone hates change.
The ease of usability, easy to find what i am looking for and track my work flow. The ability to change the sites that we take care of.
My only dislike is that due to the system constantly being enhanced via software updates, our company experiences a higher than desirable frequency of bugs and issues when we do software updates.
Ability to transfer Estimate to Job Cost and Service. The ease of searching is great.
All software has issues and the client portal allows us to log issues and check the progress. The staff is courteous, helpful, and knowledgeable.
Top marks for customer support. Having an integrated solution for all our business is very efficient.
Having such a great customer service team when dealing with software changes and updates, even when trying to navigate areas in the program your company has yet utilized they have never let us down.
Have the ability to schedule our preventative maintenance.
The mobile data and dispatching part of the software is worth every penny. Our techs can now do their paperwork on their phone and it has made dispatching so much more efficient.
We were lacking in the inventory/bar coding processes and are slowly becoming better at using this feature. It made Physical Count a lot faster.
It is a fully integrated product from purchase orders to dispatch to all things financial. We don't have to go outside the VMS product for supporting software such as an accounting product.
We always come back from the conference with new information and ideas for improving our workflow. Above everything else, we value the Vertical Market Support staff.
Also, the ability to transfer estimates to a job or service ticket will change things for us and make us more efficient.
The support from VMS is great, they are always very helpful and responsive. The product is easy to use and navigate, and we are very happy.
The programming is very unstable. Most of the time, when a new release it's out, it messes up something that was working correctly before.
The support was, and continues to be great, and I have the highest degree of confidence when I do have to call that issues are taken care of quickly. These guys really deserve an award.
Crystal reports have been a struggle for us, when running reports.
The applications are user friendly and the closing per month is quick and efficient. If you encounter any difficulties the support is outstanding.
Not everyone learns at the same rate and everyone hates change.
The ease of usability, easy to find what i am looking for and track my work flow. The ability to change the sites that we take care of.
My only dislike is that due to the system constantly being enhanced via software updates, our company experiences a higher than desirable frequency of bugs and issues when we do software updates.
Ability to transfer Estimate to Job Cost and Service. The ease of searching is great.
All software has issues and the client portal allows us to log issues and check the progress. The staff is courteous, helpful, and knowledgeable.
Top marks for customer support. Having an integrated solution for all our business is very efficient.
Having such a great customer service team when dealing with software changes and updates, even when trying to navigate areas in the program your company has yet utilized they have never let us down.
Have the ability to schedule our preventative maintenance.
The mobile data and dispatching part of the software is worth every penny. Our techs can now do their paperwork on their phone and it has made dispatching so much more efficient.
We were lacking in the inventory/bar coding processes and are slowly becoming better at using this feature. It made Physical Count a lot faster.
It is a fully integrated product from purchase orders to dispatch to all things financial. We don't have to go outside the VMS product for supporting software such as an accounting product.
We always come back from the conference with new information and ideas for improving our workflow. Above everything else, we value the Vertical Market Support staff.
Also, the ability to transfer estimates to a job or service ticket will change things for us and make us more efficient.
The support from VMS is great, they are always very helpful and responsive. The product is easy to use and navigate, and we are very happy.
The programming is very unstable. Most of the time, when a new release it's out, it messes up something that was working correctly before.
The support was, and continues to be great, and I have the highest degree of confidence when I do have to call that issues are taken care of quickly. These guys really deserve an award.
Crystal reports have been a struggle for us, when running reports.
The applications are user friendly and the closing per month is quick and efficient. If you encounter any difficulties the support is outstanding.
Not everyone learns at the same rate and everyone hates change.
The ease of usability, easy to find what i am looking for and track my work flow. The ability to change the sites that we take care of.
My only dislike is that due to the system constantly being enhanced via software updates, our company experiences a higher than desirable frequency of bugs and issues when we do software updates.
Ability to transfer Estimate to Job Cost and Service. The ease of searching is great.
All software has issues and the client portal allows us to log issues and check the progress. The staff is courteous, helpful, and knowledgeable.
Top marks for customer support. Having an integrated solution for all our business is very efficient.
Having such a great customer service team when dealing with software changes and updates, even when trying to navigate areas in the program your company has yet utilized they have never let us down.
Have the ability to schedule our preventative maintenance.
The mobile data and dispatching part of the software is worth every penny. Our techs can now do their paperwork on their phone and it has made dispatching so much more efficient.
We were lacking in the inventory/bar coding processes and are slowly becoming better at using this feature. It made Physical Count a lot faster.
It is a fully integrated product from purchase orders to dispatch to all things financial. We don't have to go outside the VMS product for supporting software such as an accounting product.
We always come back from the conference with new information and ideas for improving our workflow. Above everything else, we value the Vertical Market Support staff.
Also, the ability to transfer estimates to a job or service ticket will change things for us and make us more efficient.
Sweven logo
4.7
3

Sweven is the work management digital ecosystem for you!

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    4.7
    Features
    5.0
    Customer support
    5.0
Pros and Cons from Sweven users   
No pros & cons found
Synchroteam logo
4.4
66

Field service management software. Live support. Free trial.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.3
    Features
    4.1
    Customer support
    4.2
Pros and Cons from Synchroteam users   
avatar
avatar
avatar
+15
For our small team the software is very good. It gives me the opportunity to better manage our customer service and make the work more transparent to the customer.
I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible.
This is a great tool if you have employees who are out and about. Very easy to use and a great way to bring efficiency to your team that is in the field.
This error will cost me hundreds of hours and thousand of dollars to move my data.
The support staff is awesome and provides great support as needed. The software is pretty straight forward.
Before I was stuck with pen and paper and my business was down and unsatisfied customers. By using Synchroteam my business went from 13 jobs per day to 21.
The capability to monitor progress has improved, as has the ability to support last minute changes.
It is a bit hard to understand some of the documentation. Took some time to set up a custom job report.
Its been great we had on issue initially with the API version initially but so far has been a good experience.
What I liked most was the ease of use and the intuitiveness of the processes. It's easy, it's simple, it's quick to implement and above all the support is very agile and efficient.
Its give and take with service software being you get some advantages with some and less or more with others. Synchroteam is a great software and functions as expected.
Reat flexibility, excellent customer service, value for money compared to other products very good.
We really enjoy having the mapping function available, and having technicians with the ability to see what roles & jobs they can perform. Very easy to get the job into the right hands.
I really appreciate that this platform is quite comprehensive in terms of functionality.
Easy to use and good suport from Synchroteam when you contact them.
Price was the winning factor to why I started using this product.
Overall this is a great product to be able to keep our team organized and being able to track existing and past jobs.
Well documented and easy to set up. Open and easy to integrate with partners and own applications.
For our small team the software is very good. It gives me the opportunity to better manage our customer service and make the work more transparent to the customer.
I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible.
This is a great tool if you have employees who are out and about. Very easy to use and a great way to bring efficiency to your team that is in the field.
This error will cost me hundreds of hours and thousand of dollars to move my data.
The support staff is awesome and provides great support as needed. The software is pretty straight forward.
Before I was stuck with pen and paper and my business was down and unsatisfied customers. By using Synchroteam my business went from 13 jobs per day to 21.
The capability to monitor progress has improved, as has the ability to support last minute changes.
It is a bit hard to understand some of the documentation. Took some time to set up a custom job report.
Its been great we had on issue initially with the API version initially but so far has been a good experience.
What I liked most was the ease of use and the intuitiveness of the processes. It's easy, it's simple, it's quick to implement and above all the support is very agile and efficient.
Its give and take with service software being you get some advantages with some and less or more with others. Synchroteam is a great software and functions as expected.
Reat flexibility, excellent customer service, value for money compared to other products very good.
We really enjoy having the mapping function available, and having technicians with the ability to see what roles & jobs they can perform. Very easy to get the job into the right hands.
I really appreciate that this platform is quite comprehensive in terms of functionality.
Easy to use and good suport from Synchroteam when you contact them.
Price was the winning factor to why I started using this product.
Overall this is a great product to be able to keep our team organized and being able to track existing and past jobs.
Well documented and easy to set up. Open and easy to integrate with partners and own applications.
For our small team the software is very good. It gives me the opportunity to better manage our customer service and make the work more transparent to the customer.
I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible.
This is a great tool if you have employees who are out and about. Very easy to use and a great way to bring efficiency to your team that is in the field.
This error will cost me hundreds of hours and thousand of dollars to move my data.
The support staff is awesome and provides great support as needed. The software is pretty straight forward.
Before I was stuck with pen and paper and my business was down and unsatisfied customers. By using Synchroteam my business went from 13 jobs per day to 21.
The capability to monitor progress has improved, as has the ability to support last minute changes.
It is a bit hard to understand some of the documentation. Took some time to set up a custom job report.
Its been great we had on issue initially with the API version initially but so far has been a good experience.
What I liked most was the ease of use and the intuitiveness of the processes. It's easy, it's simple, it's quick to implement and above all the support is very agile and efficient.
Its give and take with service software being you get some advantages with some and less or more with others. Synchroteam is a great software and functions as expected.
Reat flexibility, excellent customer service, value for money compared to other products very good.
We really enjoy having the mapping function available, and having technicians with the ability to see what roles & jobs they can perform. Very easy to get the job into the right hands.
I really appreciate that this platform is quite comprehensive in terms of functionality.
Easy to use and good suport from Synchroteam when you contact them.
Price was the winning factor to why I started using this product.
Overall this is a great product to be able to keep our team organized and being able to track existing and past jobs.
Well documented and easy to set up. Open and easy to integrate with partners and own applications.
UpKeep logo

UpKeep

4.6
1.3K

Asset Operations Management Software

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.5
    Customer support
    4.7
Pros and Cons from UpKeep users   
+15
Upkeep is great at helping us compile our facility management information in one central location that is easily accessible to different users in ways that are suitable for them.
In some areas there are connection issues with no or limited internet/phone signals. This is an issue when uploading and even some data as been lost.
The tracking for the work orders is super convenient and thorough and allows for reporting to be super easy and helps track problem areas or where money should be spent.
I have to admit, sometimes the error is on our end and it is going to junk mail.
This software is a fantastic tool for monitoring assets, organizing work orders, and preparing your squad's schedule.
It has been difficult to learn the use of upkeep. I believe that a mandatory intro training should be required when a new user is to use upkeep.
This software is easy to use and makes organizing and scheduling maintenance easy. I especially like the request portal so that tenants can submit requests directly for approval.
In general, we had some problems when using and extracting all its content. It was a little chaotic to start using the software and it took a long time to learn.
Upkeep seems great for keeping track of and performing maintenance on large assets that your company may have (think of treadmills, cars or other big ticket items).
The ease of navigation compared to more complex programs like Maximo or SAP makes this a very user friendly CMMS software.
The software is going to be a big help later on, with the reports feature, showing how much time and money is invested into a piece of equipment or asset.
Great for businesses that are looking to keep track of larger value assets. It’s simple to use and scale across the organization.
Overall the system is easy to use. I like that there is an easy way to put in orders for maintenance and I can see where we are in the process.
So far just using the free trial version to see how the employee's like it for ease of implementing a work order.
Both the app and website have worked flawlessly so far. Customer support is very friendly with quick response times.
It’s pretty easy to use and has powerful work order features which integrates well with an existing processes.
Good customer service, always quickly responsive.
It has all of the components of a modern application that you would want including an integrated communication system and the ability to leverage your existing email system as well.
Upkeep is great at helping us compile our facility management information in one central location that is easily accessible to different users in ways that are suitable for them.
In some areas there are connection issues with no or limited internet/phone signals. This is an issue when uploading and even some data as been lost.
The tracking for the work orders is super convenient and thorough and allows for reporting to be super easy and helps track problem areas or where money should be spent.
I have to admit, sometimes the error is on our end and it is going to junk mail.
This software is a fantastic tool for monitoring assets, organizing work orders, and preparing your squad's schedule.
It has been difficult to learn the use of upkeep. I believe that a mandatory intro training should be required when a new user is to use upkeep.
This software is easy to use and makes organizing and scheduling maintenance easy. I especially like the request portal so that tenants can submit requests directly for approval.
In general, we had some problems when using and extracting all its content. It was a little chaotic to start using the software and it took a long time to learn.
Upkeep seems great for keeping track of and performing maintenance on large assets that your company may have (think of treadmills, cars or other big ticket items).
The ease of navigation compared to more complex programs like Maximo or SAP makes this a very user friendly CMMS software.
The software is going to be a big help later on, with the reports feature, showing how much time and money is invested into a piece of equipment or asset.
Great for businesses that are looking to keep track of larger value assets. It’s simple to use and scale across the organization.
Overall the system is easy to use. I like that there is an easy way to put in orders for maintenance and I can see where we are in the process.
So far just using the free trial version to see how the employee's like it for ease of implementing a work order.
Both the app and website have worked flawlessly so far. Customer support is very friendly with quick response times.
It’s pretty easy to use and has powerful work order features which integrates well with an existing processes.
Good customer service, always quickly responsive.
It has all of the components of a modern application that you would want including an integrated communication system and the ability to leverage your existing email system as well.
Upkeep is great at helping us compile our facility management information in one central location that is easily accessible to different users in ways that are suitable for them.
In some areas there are connection issues with no or limited internet/phone signals. This is an issue when uploading and even some data as been lost.
The tracking for the work orders is super convenient and thorough and allows for reporting to be super easy and helps track problem areas or where money should be spent.
I have to admit, sometimes the error is on our end and it is going to junk mail.
This software is a fantastic tool for monitoring assets, organizing work orders, and preparing your squad's schedule.
It has been difficult to learn the use of upkeep. I believe that a mandatory intro training should be required when a new user is to use upkeep.
This software is easy to use and makes organizing and scheduling maintenance easy. I especially like the request portal so that tenants can submit requests directly for approval.
In general, we had some problems when using and extracting all its content. It was a little chaotic to start using the software and it took a long time to learn.
Upkeep seems great for keeping track of and performing maintenance on large assets that your company may have (think of treadmills, cars or other big ticket items).
The ease of navigation compared to more complex programs like Maximo or SAP makes this a very user friendly CMMS software.
The software is going to be a big help later on, with the reports feature, showing how much time and money is invested into a piece of equipment or asset.
Great for businesses that are looking to keep track of larger value assets. It’s simple to use and scale across the organization.
Overall the system is easy to use. I like that there is an easy way to put in orders for maintenance and I can see where we are in the process.
So far just using the free trial version to see how the employee's like it for ease of implementing a work order.
Both the app and website have worked flawlessly so far. Customer support is very friendly with quick response times.
It’s pretty easy to use and has powerful work order features which integrates well with an existing processes.
Good customer service, always quickly responsive.
It has all of the components of a modern application that you would want including an integrated communication system and the ability to leverage your existing email system as well.