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Work Order Software

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Jobber

4.6
(570)

Quoting, scheduling, & invoicing for home service businesses

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Jobber’s award-winning software is perfect for home services businesses that want to keep jobs on track and provide a seamless customer experience. With a mobile app, free training, and simple setup, Jobber helps you save time while delivering 5-star service. Start your free 14-day trial today!

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Fiix

4.4
(526)

The easiest way to plan, track, and optimize maintenance.

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Fiix, a Rockwell Automation company, is the #1 way to manage work, assets, and parts. Get a 360-degree view of costs, schedules, KPIs, and more. Boost asset performance and drive uptime with cloud and mobile capabilities, AI-driven insights, and the ability to connect with 1000s of business systems.

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eMaint CMMS

4.4
(225)

Computerized Maintenance Management Software by Fluke

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eMaint work order software helps maintenance teams improve efficiency and reduce maintenance costs with a configurable interface.

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ProntoForms

4.6
(158)

ProntoForms is the leader in enterprise-grade mobile forms.

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Mobile work orders that are easy to manage and easier to use. Enable instant distribution with seamless two-way integrations. Our low-code form builder enables you to create smooth real-time workflows. Empower your field technicians to easily perform complex installations and maintenance tasks.

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UpKeep

4.7
(1,2k)

Mobile computerized maintenance management software

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UpKeep is a mobile maintenance management software (CMMS) for work orders -- which allows users to manage their team, assign work orders, and sync devices

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FMX

4.7
(356)

Optimize your facilities and maintenance operations

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FMX is a web-based maintenance management solution for work orders, preventive maintenance, reporting, asset tracking and more.

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GoCanvas

4.5
(164)

Easy, flexible & powerful software for service businesses.

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GoCanvas is a cloud-based software service that enables businesses to replace expensive and inefficient paper forms with powerful apps on their smartphones and tablets. Collect information using mobile devices, share that information and easily integrate with existing backend systems.

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NetFacilities

4.5
(126)

Facilities management, solved.

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Schedule work orders to automatically generate reminder alerts to assignees when it's time to perform a service or task with NETfacilities' solutions.

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Q Ware CMMS

4.6
(46)

Maintain Excellence

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Q Ware CMMS is a simple, easy-to-use, and affordable web-based facility maintenance management application.

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FTMaintenance Select

4.3
(50)

CMMS software solution for maintenance management

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FTMaintenance Select is a cloud-based, computerized maintenance management system (CMMS) for work order management, asset management, inventory management, preventive maintenance, and predictive maintenance. The solution enables businesses of all sizes to streamline their maintenance operations.

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Intuit Field Service Management

3.2
(5)

Enterprise field service management software

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Intuit Field Service Management ES is a field service management solution which offers job scheduling, invoicing, and real-time updates to deliver information to technicians & receive data from the field. Integration with QuickBooks Desktop Enterprise keeps field service and financial data in sync.

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ServiceBox

4.3
(98)

Service industry work management

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ServiceBox is a field service management software for service companies to manage contracts, work orders, quotes, scheduling and more. The service industry specific software was built to automate and streamline the common, day-to-day operations of service companies. The main features of ServiceBox fall under 9 key business areas: Maintenance, Scheduling, Quotes, Work Orders, Contracts, Job Sites, Invoices, Customers and Time Sheets.

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Maintenance Care

4.5
(37)

Facility maintenance, work orders & preventative maintenance

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Still doing work orders using paper, email, or spreadsheets? It's time to switch to Maintenance Care work order software. You'll see improved organization, efficiency, safety, and ROI. Plus, our user-friendly system makes the transition to work order software simple and pain-free.

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Wrike

4.2
(1,7k)

Manage your projects from start to finish with Wrike

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Wrike is a work management software used by 20,000+ companies. Streamline your work orders using custom request forms with auto-assignment, Kanban boards, Gantt charts, time tracking, performance reports, resource management, and shared workflows. Includes automation with 400+ integrations.

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ServiceSight

4.8
(23)

Field service management software for small businesses

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ServiceSight is a work order management platform specifically designed for small businesses giving you 360 degree job control accessible anywhere

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ManagerPlus

4.2
(129)

Cloud-based asset management solutions for enterprises.

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ManagerPlus is an asset and maintenance management software for medium to large-scale operations that aims to help organizations manage PM schedules, assets, work orders, inventory, inspections, reporting, and more. Suitable for a wide-range of industrial sectors: manufacturing, construction, fleet.

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Workorders

5.0
(1)

Work order ticketing system for small and mid-sized business

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Workorders is a cloud-based service management software for SMB’s and contractors, giving technicians and field staff access to centralized customer records tracking, appointment scheduling, work order creation, email notifications, payment processing and data syncing across devices including mobile

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eWorkOrders CMMS

4.9
(61)

Computerized maintenance management system (CMMS)

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eWorkOrders CMMS Software solution is perfect for any size business across all industries. From your computer or mobile device, create work orders, view service requests, review preventative maintenance planning schedules, maintain work history, share documents, and generate reports and a lot more!

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CityReporter

4.1
(12)

A Complete Digital Inspection, Safety and Maintenance System

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Our mobile and PC based Work Order process has been designed to ensure you achieve your repair and maintenance goals efficiently and effectively. You to create precise forms to manage all types of maintenance and repairs. Custom export templates ensure you can access all your data for reporting

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Municity

(0)

All-in-one solution for municipalities of all sizes

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Municity is a cloud-based multi-platform solution designed to help municipalities automate processes for planning, zoning, code enforcement, inspections and permitting to ensure operational efficiency. Popular packages include health, public works, and building.

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FieldEdge Flat Rate Mobile

4.3
(455)

Flat rate pricing & agreement management for contractors

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FieldEdge Flat Rate Mobile is a mobile-optimized flat rate pricing & agreement management application for HVAC, Plumbing & Electrical contractors and service businesses

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Synchroteam

4.5
(49)

Field service management software. Live support. Free trial.

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Work Order management software. Features mobile workforce tracking, scheduling, dispatch, calendar, job management, invoicing and map. Live support.

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Softeon Warehouse Execution System (WES)

(0)

Powerful Solution to Orchestrate and Optimize Fulfillment

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The Softeon Warehouse Execution System (WES) is a cloud-based and on-premise software, empowering distribution centers to plan and optimize the entire order fulfillment process from picking to shipping. Features include resource allocation, optimal picking, waveless/wave-based processing and more.

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viewWORK

5.0
(2)

Web-based work order management solution

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viewWORK is a cloud-based work order management solution designed to help businesses streamline facility maintenance processes related to incoming requests, approval workflows, and more. The centralized platform allows managers to collect, process and track progress on work orders.

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MaintStar Enterprise Asset Management

4.8
(4)

Asset management software for government bodies

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MaintStar Enterprise Asset Management is a cloud-based software that helps public works bodies manage assets via budgeting, project planning, service request routing, and more. It allows municipality employees to schedule preventive maintenance for facilities, equipment, and vehicles.

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Buyers Guide

Work Order

Work orders contain details of jobs such as maintenance work tasks, repairs, audits, and inspections. Field service managers and maintenance managers use work orders to assign a task to the right employee and track its status. A work order is also referred to as a work ticket or job order.

Work order software helps users automate the different steps involved in creating and completing a work order. In this buyer’s guide, we’ll walk you through the most important considerations for choosing a work order solution suitable for small businesses.

Here’s what we’ll cover:

What is work order software?

Work order software is a dedicated tool for tracking field service orders from the time they are opened to the time they are closed. This software offers automated templates to help users create work orders quickly and consistently. It also allows users to update tasks and capture customer signatures upon completion of the job.

These tools help managers track the status of a job; assign or reassign it to employees; seek customer feedback; and collect customer, product, or service data to improve decision-making.

Types of work order software

Work orders are used in different scenarios, e.g., for tracking equipment repair within a company or for servicing client requests on site.

Work order software capabilities can also be found in CMMS (computerized maintenance management software), FSM (field service management software), and EAM (enterprise asset management) software.

The different types of software that offer work order modules include:

  • Enterprise asset management (EAM): Enterprise asset management work orders help facilities managers track assets and inventory items. Users can generate these work orders manually or automatically based on scheduled tasks. Larger organizations that support maintenance operations in multiple sites and need additional features such as fleet management should consider EAM software.

  • Computerized maintenance management systems (CMMSs): A maintenance work order covers the repair, restoration, or replacement of equipment. Work order management capabilities are a must-have for CMMS software. CMMS work orders are more suited for small maintenance teams, as they come at a lower price point and are capable of managing most maintenance needs.

  • Field service management (FSM): Work order capabilities in field service management software help users track the progress of scheduled, completed, and ongoing field service jobs. FSM software is useful if you mainly provide services to external clients and your technicians are primarily in the field.

Key question to ask your vendor before you buy: Based on my specific needs, what are the benefits and drawbacks of buying stand-alone work order software compared to a CMMS or EAM solution?

Deployment options for work order software

Like most software, work order software can be either hosted on the cloud or installed on-premises. Whether to implement a cloud-based tool or an on-premise system will depend on your specific needs, budget, data control requirements, and the capability of your IT team to manage an installed application and its related data.

Software-as-a-Service (cloud-based)

  • Lower upfront costs and total cost of ownership.

  • No new infrastructure needed.

  • Can be accessed anytime and from anywhere with an internet connection.

  • Service providers primarily handle data storage and security.

  • Upscale and downscale as needed by purchasing the required number of subscriptions.

On-premise

  • Better control over your data and systems.

  • Higher upfront costs, but major expenses are a one-time charge.

  • You’ll be responsible for maintenance and upkeep.

Key question to ask your vendor before you buy: Does your SaaS version and/or on-premise version support use on mobile phones: iOS, Android, and Windows? Is there any additional charge for this?

Tip: Mobility is a key requirement for work order software, since technicians often work away from the office. Being able to access work order details on a mobile device saves the time and effort required to call into the office before or after each job. It also allows them to update the status of jobs in real time, helping the entire team get more accurate visibility into the status of different tasks.

Work order software features

Deciding on the features you need in your work order software can be challenging. A tool with too many bells and whistles can overwhelm or distract your users. Analyzing your business needs and choosing software with features that help meet your current and future needs will save costs and improve productivity

Here we discuss the core features you should look for in work order software.

Work order creation: Helps capture data from manual data entry sheets and web forms to create new work orders. It also automatically creates work orders for recurring maintenance jobs and audits. You can modify the work orders to meet any specific requirements.

fmx

Creating and submitting work order requests in FMX (Facilities Management eXpress)

Scheduling

Helps organize the calendar of maintenance jobs. Also allows you to assign tasks to technicians and prioritize them. You can update assignments and view the schedule summary, as well.

fieldforce

Job scheduling feature in Field Force Tracker

Work order tracking

Allows managers to monitor the progress of different tasks. Track the status of different tasks, who they’re assigned to, and how satisfied the customer is. This feature helps users identify tasks overdue and job orders with additional steps. You can also send alerts for high priority jobs or for jobs that have an approaching deadline.

upkeep

Tracking work orders by due date or person assigned in UpKeep

Reporting and analysis

Collects data on the likely causes of problems, costs of repairs, and downtime. Analyze the data for more accurate maintenance job predictions. The dashboard functionality helps users view real-time reports on the progress of various tasks.

mhelpdesk

Reports in mHelpDesk

There are also some additional features that may improve the software's overall functionality for certain users. Maintenance teams that handle third-party client requests, rather than internal jobs, are strongly advised to consider these additional features:

  • Customer relationship management (CRM): Helps users maintain a database of customer contacts, communication history, location, and equipment/service summary. It also helps users manage customer feedback, store invoices, and assign account managers for large customers.

  • Cost estimating: Helps users prepare cost estimates or quotes for different tasks. You can then share the estimates with your clients and others on the team.

  • Invoicing and payment processing: Allows users to generate invoices and accept payments through debit/credit cards, e-wallets, or net banking. This feature may be built in to the software or may be available through integrations with third-party accounting/e-payment applications.

Key question to ask your vendor before you buy: What unique values and cost proposition does your software offer to help me meet my needs?

*Note: The applications selected are examples to show a feature in context, and are not intended as endorsements or recommendations.

Important work order software integrations

Businesses today use multiple applications to collect and store data. Your website, social media platforms, CRM, ERP systems, and CMMS are all applications that you use to collect data on customer requests, sales orders, etc.

It is therefore important to integrate your work order software with other key platforms that data must be pulled from or sent to. Common software tools with which your work order software should integrate include:

Accounting software: Integrations with accounting software such as QuickBooks allow you to capture customer signatures after completion of a job, generate invoices, and email them to clients. Integrating with accounting tools also allows you to track and improve your cash flows.

Data connectors: Integrating with data connectors such as Zapier allows you to automate data entry tasks and send alerts to customers whenever entries are updated.

Calendar tools: Integrating with Google Calendar or iCal allows you to plan your schedules and minimize overlapping tasks or double allocation of jobs to employees. You also get a complete view of the tasks to be completed in a week or month.

Marketing automation software: Applications such as MailChimp allow you to email customers, store customer contact info, and directly contact customers to remind them of scheduled tasks, alert them about any pending jobs, and collect their feedback.

MS Office tools: Integrating with MS Excel and MS Outlook allow you to sync data stored in these platforms with your work order software without manual entry.

Collaboration platforms Integrating with collaborations apps such as Slack and Dropbox allow technicians to communicate details about tasks and discuss issues even while in the field. It also fosters improved collaboration between the field service teams and other in-office support teams.

Key question to ask your vendor before you buy: Is your tool available to connect with the other applications that I use and make updates to the work orders in real time?

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