CRM Runner Pricing, Features, Reviews & Comparison of Alternatives

CRM Runner

Mobile field & office service management solution

4.56/5 (9 reviews)

CRM Runner overview

What is CRM Runner?

CRM Runner is a full featured, mobile field and office service management solution that allows service providers, eCommerce, warehouse management, wholesale, and retail organizations of all sizes to manage their business from the office, and while on-the-go. Users can manage job scheduling to field staff, get real-time on-field work progress information, chat with employees through instant messaging, and send notifications to clients via SMS.

CRM Runner allows users to streamline operations and assign, manage and view real-time information about all jobs/tickets, track work completion progress, and get reports on their status. Custom fields and job templates enable contractors to create real-time reports from the field and attach photos. Apple and Google route navigation enables managers to monitor multiple locations, warehouse and workforce status with detailed reports as per their positions. Managers can view whenever a worker signs-off in real time, as well as track the location of contractors via GPS integration.

The ‘Plan Room’ tool enables users to design a customized work plan highlighting all the areas that need work, attach them to client estimates, and then send to technicians. Users can create custom quotes and invoices which can be sent to clients, and get up-to-date payment details. Organizations are able to receive payments using the mobile app, as well as send payment notifications or reminders to customers, and make payment changes instantly. SMS notifications can inform clients and workers of any time alteration requests, delays, and upcoming appointments. CRM helps generate and capture leads, and manage communication (including SMS marketing campaigns) right up to the sales process.

The customizable dashboard provides a complete overview of day-to-day operations, allowing users to monitor spending and sales, daily income and expenses, track inventory changes, and other areas of business operations. CRM Runner’s chat functionality enables seamless communication between managers, employees, and other team members including contractors and technicians to help with coordination.
crmrunner.com

Pricing

Starting from
$15/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
CRM Runner screenshot: Generate leads with CRM RUNNER and manage communications with the lead right up to the sales processCRM Runner featuresCRM Runner screenshot: Track suppliers of different categories and products at different locationsCRM Runner screenshot: Get a quick overview of the month's invoices and estimates, and track all open payments and balances

CRM Runner reviews

Excellent
8

Very good
0
Average
0
Poor
0
Terrible
1

Value for money
Features
Ease of use
Customer support
  4.5
  4.5
  4.5
  4.4
Daniel Shnader

crm runner review

Used daily for less than 6 months
Reviewed 2018-11-01
Review Source: Capterra

great solution. other software's like this charge WAY more. great value for money. they also said they can tweak features if i need it.

Pros
i am using inventory module most of the time and invoices and estimates i sell mobile phones wholesale so it is very helpful. also i am able to track my sales people online which is nice.

Cons
takes some time to understand the different options in inventory i contacted support team and after we did onboarding session it was fine.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Albert Burks

the best crm i've ever seen in my life

Used daily for 1-2 years
Reviewed 2018-11-09
Review Source: Capterra

finally feel organized to expand.. believe it or not, i always felt like i was putting out fires until i really felt in control because of crm runner. If it had stock I would invest in it. I think honestly the whole world should hear about this software.

Pros
Salesforce doesn't even compare to this. I can streamline everything from invoicing, to my truck deliveries, to tracking my employees, to proposals.. This is a step above anything I've ever seen

Cons
that i didn't know about this 3 years ago.. because it would have helped my small business much earlier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Terry Sprinkle

SCAM!!

Used occasionally for free trial
Reviewed 2019-08-30
Review Source: Capterra

They are SCAMMERS and will continue to charge your credit card even though you cancel. SCAMMER SCAMMER SCAMMER!!

Pros
The software did not do as described. I cancelled the service within a week of starting it and they have continually billed my card even though I cancelled the service during the free trial. They ignore my emails and phone calls. Sending Police to charge them with fraud. I am having to change my credit card number due to this SCAMMER!

Cons
Bad all away around! SCAMMER! The system did not operate as told it would. SCAMMER!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Ron Veinberg

Exactely what I needed, The best CRM & Field management Software

Used daily for 6-12 months
Reviewed 2018-05-30
Review Source: Capterra

Pros
Great inventory management, field tech dispatching helps me with our techs in the field, Online booking generates us more leads and their customer service is great

Cons
The only thing this software doesn't have is integration to our shipping software for our online sales. besides that its awesome

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Eran Glazer

Excellent! Highly recommended!

Used daily for 6-12 months
Reviewed 2018-05-29
Review Source: Capterra

Pros
Ease of use, very affordable, helps running the business, making sure I have all the information I need all the time.

Cons
There's really nothing I would add the software. I am not a software guy. This software does what it promise to do and I recommend it to every business owner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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CRM Runner pricing

Starting from
$15/month
Pricing options
Subscription
Free trial
View Pricing Plans

Startup: $15 per month (1 user)

Pro. $50 per month (5 users)

Enterprise: $95 per month (unlimited users)

CRM Runner features

Automatic Notifications
Inventory Tracking

API (666 other apps)
Activity Dashboard (568 other apps)
Activity Tracking (327 other apps)
Audit Trail (317 other apps)
Auditing (360 other apps)
Billing & Invoicing (299 other apps)
Compliance Management (383 other apps)
Customizable Reporting (413 other apps)
Data Import/Export (387 other apps)
Document Management (315 other apps)
Document Storage (310 other apps)
Inventory Management (422 other apps)
Monitoring (298 other apps)
Real Time Data (339 other apps)
Real Time Reporting (297 other apps)
Reporting & Statistics (523 other apps)
Third Party Integration (427 other apps)
Workflow Management (424 other apps)

Videos and tutorials

Additional information for CRM Runner

Key features of CRM Runner

  • Scheduling
  • Payment collection in the field
  • Dispatching
  • Service history tracking
  • Time clock
  • Quotes / estimates
  • Electronic signature
  • Dashboard
  • Leads management
  • Customer management
  • Estimates
  • Invoices
  • Templates
  • Transactions
  • Inventory management
  • Supplier management
  • Contractor management
  • Employee management
  • Jobs/work orders
  • Scheduler
  • Time attendance
  • Satisfaction ratings
  • File management
  • Services
  • Permissions
  • Notifications
  • Chat
  • SMS
  • QuickBooks integration
  • Mobile app
  • Serial numbers
  • Multiple stores
  • Geolocation / GPS tracking
  • To-do list
  • Online booking
  • Plan room for customized work plans
  • Upload photos
  • ID badges
  • Credit card processing web/app
  • Scheduling / dispatch
  • E-signature
  • Stock management
  • Collaboration tools
  • Routing
View All Features

Benefits

CRM RUNNER is a cloud-based solution meaning users can run and manage their business from anywhere, using any connected device.

Scheduling tools help keep the office and clients organized and informed about multiple location work schedules and ongoing operations.

The SMS module enables organizations to notify clients about the arrival time of their service agents, as well as inform the techs of any changes within the schedule, routes, or additional client requests.

The customizable dashboard provides users with a complete overview and analytics of all day-to-day operations, allowing users to manage real-time field jobs, and track various areas of business operations.

Stay connected with employees and team members throughout the day by sending instant messages using CRM RUNNER's chat feature.