Cro Software Solutions Reviews - Pros & Cons, Ratings & more

CalAmp

Fleet Complete

Elite EXTRA

WAM Software

ScrapRight

Scrap Dragon Xtreme

CRO Software is a cloud-based transportation dispatch solution which helps small to large enterprises manage routing, invoicing, recycling, asset tracking, & industrial waste. The solution provides centralized access to customers, drivers, dispatchers & management via an interactive dashboard.

Cro Software Solutions

Android

Linux

Web-based

Windows

iPad

iPhone

Production Assistant

The pricing formula is fair and friendly. The software is supported by the various leading platforms such as Windows etc.

Dispatch Manager and Business Support

Everyone that I have encountered while working with cro have been very knowledgeable, kind and great at their jobs.

President

I should have been the one reimbursed for the training because it was such a painful waste of my staff's time.

Manager

Customer service is excellent and the software features/functions make the work place efficient. Software is simple and streamline making it super user-friendly for both drivers and dispatch.

Never sign a non-refundable contract when you have no experience with the software other than demonstrations--that was our very painful life lesson.

The features line up well with what type of business we do. The team at CRO have been outstanding to work with.

Office Manager

Overall this is a great tool with room for improvement.

Now that they are a larger company, issues that have been ongoing since we started are being ignored.

Dispatch

I like that I can track all the dumps and see the length of time it takes to complete a bin. I also like how easy it is to use.

Controller

The software is very user friendly and colorful. It is easy to navigate each of the areas and their customer support is always available.

ADMINISTRATOR

CRO is the best dispatching software I have ever used. It is so easy to use and has made my work life tons easier.

Owner

Was almost impossible as drivers would forget to write numbers down or transpose numbers and very difficult to accurately track.

CRO is very user-friendly and intuitive. It really helps our business run smoothly.

Director ReStore Operations

Helps monitor truck use ,both economically but also aids with communication.

Great! like all software there is a learning curve and sometimes the way things are done in the app are not  always that instinctive when they could be.

General Manager

If we didn't have CRO we wouldn't have been able to grow our business as quickly and successfully as we did.

WorkWave Service

ServiceCore

RouteSavvy

Support team have always been great with help.  Thanks guys so much. 

It's great but it could be greater

Thank you very much for the review, the, shared special pricing option was corrected, please contact support if you are still having issues with that option. As far servicing a site more than once a day, maybe I am misunderstanding your concern as we can see multiple stop counts for the same address per day? Please contact support anytime to discuss. Thanks,

I like it. I use it daily and its a big part of my company. we couldn't do what we need to without it. 

Love this program 

We signed up for Cro Software hoping it would be a much needed upgrade to the outdated software system.  I had my doubts at the very beginning and started to express my frustrations within the first 30 days.  I told them after the very first training session that I no longer wanted the billing piece.  I was charged for it anyway and I felt like I had to tell 3 different people I didn't want billing any more before I could get anyone to hear me.  With the other missing pieces we were always assured that the critical pieces that we needed  "were in the que and would be added soon."  Meanwhile I had to use my old software and make double entries to it and to Cro (very time consuming) in order to keep track of the information for which I am required to do reporting for the state.  I paid for peace of mind, not to have more work on my office staff.  We quit using Cro after 90 days. We had about 5-7 hrs training total (all of which were longer than they needed to be and less effective than they could have been). We were told that we could not get any of our money back (our large upfront payment or any monthly fees) because they had already done "so much" training.  I should have been the one reimbursed for the training because it was such a painful waste of my staff's time.  They also said that because Cro has so many happy customers they couldn't understand what our problem with them was.  Moral of the story: They don't listen.   This ranks as one of my most painful lessons.   

Classic Overpromise and Underdeliver scenario.

Hello, I am very sorry for any miscommunication between your staff and ours. We have never advertised to have a full accounting solution with credit card processing etc. Currently we do rely on a back-end accounting platform to manage the account balances and payments. We are always working to improve the software for all of our users by adding new features, in this case I think we added several only to be told more was needed. I wish these issues had been brought to our attention prior to the decision to go with Cro so we could have addressed them then. We will never purposely mislead a Cro Provider! I do thank you very much for taking the time to write this review, I sincerely hope we have an opportunity to talk again in the future and change your opinion of Cro Software. We are available anytime 844-276-2467 

Cro Software allows our end users to be much more versatile in what they can do and how quickly they can do it, freeing them up to do other taks and eliminating the multiple and repeated steps we had become so dependent on over the yeras.

Streamlined and loving it!

Our experience has been bumpy but we are slowly gaining momentum with the program.  Overall we really like the program and as we gain experience and confidence it becomes more effective.  The company personality is outstanding.  Even with slight hiccups to our implementation of the program the support from the staff has made those challenges easier to deal with.

It's a Journey

Hello Diane, Thank you very much for the review. We are working on a written training manual. I will check with the developers regarding the "Override" being optional for Drivers, please let us know more about how it is causing issues for you and your Drivers. We have a four step training process that we try our very best to follow, if needed you have free unlimited training available to you anytime just let us know.

Overall, we are happy with CRO Software.  There are a few kinks here and there that we have worked through or are still working through but they are really good to work with!

CRO Software

We had a great relationship while we were onboarding, [SENSITIVE CONTENT HIDDEN] were great at helping solve issues when the program was not working.  Now that they are a larger company, issues that have been ongoing since we started are being ignored. 

CRO Software review

With CRO, I have been able to serve all of my customers that are recurring extremely effectively. One of our trucks does 100+ customers per day and getting the driver to know which bins to empty and not forget other customers is great! Great customer service!

Very happy using CRO as a waste hauler!

Hello, thank you for the review. We are working on a new Off Line Drivers App, we will then add the pre and post inspections etc. We are looking at every available option to improve the Drivers App. Thanks again,

Overall it has been a good learning experience. I enjoy the people and the help is amazing. For that alone I would definitely recommend using it

Daily CRO User

Thank you very much for the review, we are working on an option to have different service types as well. Let us know if there is anything we can do to help out in the mean time as you are not alone with this scenario. Thanks again

We love it!  We use it in our office and each of our drivers  has the Cro App on his phone.

Thank you Juniper, we really appreciate the great review. We love working with you guys and hope to continue taking care of all your software needs for many years to come. We do offer full integration to Quick Books Desktop now as well, we would love to schedule a time to get you all set up. Thanks again,

Cro has made our business much easier and faster to manage.  

Hello Jeff, Thank you very much the review. Please let us know any time at all if you have any questions or requests for modification of the software to better meet your requirements. Thank you again,

The Cro system has enabled our company to transition from a paper and card dispatching system to a digital one.  There have been some bumps along the way, and we're still ironing out some of those issues almost a year later, but the day-to-day operations go smoothly almost all the time. The inventory and dispatching systems have both positive and frustrating aspects to them, but the customer service team is always willing to help us along, and they are patient when we take a while to comprehend.  They work with us to make the system function better and encourage requests for new features.

Cro Review

Too many to state. Top 5: Asset tracking and inventory, tracking trucks (whereabouts & speed), ease of billing, route efficiency,  time stamped jobs.

Amazing, user-friendly software!

Thank you Joanne, as always it is a pleasure to work with you all at Ideal Refuse. Yes we are working on a mobile dispatch option, however in the meantime we do offer Driver Dispatching that will cover all your needs. Give us a call and we can discuss. Thanks again for the great review!

Cro takes some of the stress out of juggling multiple trucks. It remembers for you! This allows time to focus on other things. it takes a 10 hr job and reduces it to a concise 15 or 20 mins spent 5 or 6 times per day.  
FREE-TIME = GROWTH!

CRO Dispatching and Asset Tracker

Thank you for the review, please let support know more about this issue on the calendar drop down so we can address it right away. Thanks,

Cro 

Hey Martin, thank you so much for the review. I will have Support reach out to you ASAP to discuss the Quick Books Online integration. There must be some confusion as the Cro Income Account is just a landing spot for all new Products when first created in QBO since Cro does not know yet what income accounts you want each new Product applied to. Simply open your QBO Account and go to your Products area find the ones that Cro created and map them to any income account you choose. Thanks, and give support a call anytime you have any questions at all. 

They are an amazing group of people to deal with.  It has made my job so much easier.  I can communicate with my drivers and get the job done more efficiently.

Thank you very much for the great review, we love working with you guys and hope to continue being your software provider for many more years to come! Thanks again,

Best Bin Software 

Thank you very much Eric, please let us know anytime you need anything at all. Thanks again,

Hello, we are working on the new Off Line Drivers App and expect a release mid summer. this will resolve the connection issues as well. Thank you,

Easy to learn 

Hello Kenlyn, thank you for the review. We are currently working on Billing System upgrades for payment management etc. We would love to get your ideas on how we can improve the Customer setup process in Cro. Thanks again,

The Magnificent Crowsters!

Hey Bryan, I would love to get more input on how we can improve any features in Cro to make them more user friendly. I hope all is well, we are here for you anytime. Thanks again,

I Don't Know How We Survived Without It

Helps manage the waste management process in our company 

A great software that helps and aids in waste management 

Thank you very much for the review Robert. Cro Software does have full invoicing built in including recurring invoice set up. We would love to connect and go over the billing training with you anytime. Also we have billing training videos in the Support and Training Portal. Thanks again,

We were tracking our assets (all 850) using excel spreadsheets.  Was almost impossible as drivers would forget to write numbers down or transpose numbers and very difficult to accurately track.  CRO gives the drivers the power to enter their own numbers and also alerts drivers immediately if their is an issue which means problems can be solved immediately onsite before driver leaves.
Also love the mapping system that shows where assets are deployed and the report that shows bin duration so we can pick up under performing bins.
We were scrambling before CRO and literally searching for something for almost 2 years.
Not perfect (but nothing is) but CRO checks a lot of the boxes we need.

Makes asset tracking easy

Thank you very much for the nice review, keep an eye out for the Scrap It integration coming soon as well. Thanks again,

Since using Cro Software for almost 3 years now been able to dispatch more jobs since we can track the drivers through out the day and dispatch more work. We can see witch drivers did the jobs if need to ask them something about the job. Overall Cro Software has been much add on to our growing business. Thank you Cro Software!

Great Software

Thank you for the nice review Lisa, we are working on the new Off Line Drivers App now and expect a release mid summer. This will address a lot of the network connection issues. Thank you again,

We discovered CRO at the Waste Expo and have never looked back.  We are very happy with it.

Thank you for the very nice review Phil. We would love to schedule an online meeting anytime to review possible options and features that can help Bulldog Disposal be even more efficient. Hope to talk to you soon.

Cro Software Solutions Reviews (2025)

Suggested alternatives

Pros and cons

50 reviews