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Cilio Logo

Field service management for home services contractors

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Cilio - 2026 Pricing, Features, Reviews & Alternatives

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Cilio overview

What is Cilio?

Customer Installations Online (CiO) is field service management software for home services contractors. With CiO, users get time-saving automation and easy-to-use tools that allow them to manage growing businesses efficiently and effectively.

CiO simplifies everything, from order creation and appointment scheduling to crew management to project closing and payment. It gives employees a single place to capture all project documentation, measurements, and photographs as well as build and manage customer relationships. It’s everything a user needs to run their businesses.

It is easy to get started with CiO and teams will love how easy it is to navigate. The support team is available to set up CiO system and configure it to run the way a business runs.

For home services contractors that get work from home improvement retailers, CiO offers built-in integrations with Lowe’s, Home Depot, Costco, and Ikea portals as well as online aggregators such as Handy Services and Installations Made Easy (IME). This allows professionals to manage all work, no matter what source it comes from, in a single system, saving users from having to log into multiple portals and manually move data from one system to another.

CiO is used by contractors in every state to manage all types of work, including plumbing, roofing, windows, doors, flooring, and more. CiO is competitively and affordably priced to meet the needs of small and large contractors.

Key benefits of using Cilio

Access all project information and documentation in one place: schedules, project measurements and photos, customer information, crew notes, and more.

It optimizes crew routing and minimizes downtime with drag-and-drop scheduling tool and map view.

It closes out projects in the field and captures electronic signatures with the mobile application.

The platform manages work offline in remote areas with CiO GO feature – when users lose cell service, continue to use the CiO application as normal and all project information will be uploaded when a cell service is restored.

It cuts phone time by up to 40% with automated customer scheduling and communications using our EasyText feature.

It creates, manages, and automates customer communications, automatically pulling in
dynamic elements, such as customer name and appointment date, to make them more
personal.

It reduces no-shows and reschedules by proactively communicating with customers via automated text and email.

It increases Google reviews with automated customer feedback requests at project closing.

It simplifies financial management operations with QuickBooks integration.

It integrates directly with retail partner portals, such as Lowe’s and Home Depot, to reduce manual order entry and give retail partners real-time project visibility.

It enables users to view the status of multiple jobs within the system from the same dashboard view.

It empowers each user to set their dashboard to see what they care most about.

It builds custom fields in CiO to document job issues, ask important scheduling questions consistently, or capture other important information.

It lets professionals make their own system buttons to complete just about any multi-step process with a single click. Examples: assigning work, sending communications, closing jobs, and more.

Starting price

100per user /
per month

Alternatives

with better value for money

Cilio’s user interface

Ease of use rating:

Cilio reviews

Overall rating

4.9

/5

7

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.57/10
Rating distribution

5

4

3

2

1

6

1

0

0

0

Cilio's key features

Most critical features, based on insights from Cilio users:

Electronic signature
Routing
Customer database
Multi-Location
Service history
Reporting & statistics

All Cilio features

Features rating:

Customizable reports
Work order management
Third-Party integrations
Activity tracking
Alerts/Notifications
API
Group scheduling
Customizable forms
Scheduling
Mobile access
Calendar management
Real-Time updates
Contact database
Real-Time notifications
Quotes/Estimates
Online booking
Maintenance scheduling
Lead management
GPS
Real-Time data
Real-time scheduling
Reminders
Resource scheduling
Self service portal
Task scheduling
Workflow management
Access controls/permissions
Accounting integration
Activity dashboard
Appointment scheduling
Automated scheduling
Availability management
Billing & invoicing
Booking management
Calendar sync
CRM
Customizable branding
Customizable fields
Dispatch management
Drag & drop
Email management
Employee management
Employee scheduling
Facility scheduling
File storage

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Cilio pricing

Value for money rating:

Starting from

100

/user

Per month

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Cilio price and value

Value for money rating:

Cilio support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
Chat

Training options

Live Online

Cilio FAQs

Q. What type of pricing plans does Cilio offer?

Cilio has the following pricing plans:
Starting from: $100.00/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Cilio?

Cilio has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Cilio support?

Cilio supports the following languages:
English


Q. Does Cilio offer an API?

No, Cilio does not have an API available.


Q. What level of support does Cilio offer?

Cilio offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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