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Dynamics 365 vs Kylas Sales CRM Comparison (2026)
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Good recommendations?
Dynamics 365
4.4
(5.8K)5
3K
4
2.1K
3
562
2
95
1
33
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Kylas Sales CRM
4.8
(630)5
527
4
91
3
8
2
2
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.
Kylas is an enterprise-grade sales CRM uniquely designed and engineered for growing businesses. It is built and priced for collaboration, allowing businesses to onboard unlimited users and work seamlessly with their entire team without incurring per-license costs.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
5.8K
5
4
3
2
1
3K
2.1K
562
95
33
- Value for money
- Ease of use
- Features
- Customer support
68%
would recommend this app4.8
630
5
4
3
2
1
527
91
8
2
2
- Value for money
- Ease of use
- Features
- Customer support
89%
would recommend this appPros
“The platform offers powerful sales management and invoicing capabilities, along with strong integration with the Microsoft ecosystem, which helps streamline workflows and improve productivity. Despite its broad functionality, the interface is well organized, and once users become familiar with it, everyday tasks are straightforward to perform.”
Andrea L.
Innovation Manager
“You can watch a lead convert in Sales, see the inventory instantly allocate in Supply Chain, and track the automated invoice hit Finance, all happening in lockstep, perfectly clean. When it works, the sheer operational efficiency is beautiful.”
Christopher V.
Human Relations
“The platform is reliable, highly customizable, and integrates seamlessly with other Microsoft products, allowing us to streamline workflows and reduce manual work. While it requires some time to learn and configure, the investment is worthwhile given the breadth of functionality it offers.”
Andrea L.
Innovation Manager
Pros
“Features like task reminders, lead management, and reporting helped improve productivity and ensure timely follow-ups. While there is room for improvement in customization and reporting flexibility, the platform effectively supported daily sales and CRM activities.”
JA
Jaishree A.
Crm
“Building customized workflows and setting up initial automation rules required a steeper setup process than expected, and basic things like automatic lead tagging or assignment still had to be constructed manually rather than coming out of the box.”
Suprith C.
Insurance Consultant
“It has helped us streamline our lead management process, maintain accurate customer records, ensure timely follow-ups, and track revenue and activities efficiently.”
JD
Jeenali D.
Digital Marketing Manager
Cons
“The other problem is that settings live in several places: inside the app itself, in the Dynamics admin center, and in the Power Platform admin center.”
Denis M.
AI Automation Specialist
“It does not have any visual cues options so it can make it easy for some errors to occur in billing and other transactions. If you don’t need that then go for it.”
Breanna G.
Onboarding Coordinator
“The learning curve is steep. If your people find the platform frustrating or overly click-heavy, they will resist using it. And a CRM or ERP is only as valuable as the data your people actually put into it. If adoption plummets, your investment is dead in the water.”
Christopher V.
Human Relations
Cons
“Limited integration pool, occasional sluggish performance, lack of advanced customization for larger enterprises, and a complex initial workflow setup that lacks adequate self-service training documentation”
PK
Purushotam K.
Intern
“However, the portal performance can feel slow at times, and mobile app updates do not always save correctly, so we have to update them again from the web portal. If performance and mobile syncing improve, the experience would be much better.”
AR
Anupama R.
Executive
“At times, customization options felt limited, making it difficult to tailor workflows to specific business needs.”
JA
Jaishree A.
Crm
- Vendor responds to reviews
- Last review8 days ago
- Vendor responds to reviews
- Last review7 days ago
Key features
- Total features134
- API
- Access Controls/Permissions
- Accounting
- Accounts Payable
- Accounts Receivable
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Scheduling
- Asset Lifecycle Management
- Assignment Management
- Autoresponders
- Bank Reconciliation
- Billing & Invoicing
- Budgeting/Forecasting
- Business Intelligence
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Logging
- Campaign Management
- Campaign Planning
- Cash Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Compliance Management
- Consolidation/Roll-Up
- Contact Database
- Contact Management
- Conversion Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Integration
- Data Security
- Data Visualization
- Deal Management
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- EDI
- Electronic Signature
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- Expense Tracking
- Filtering
- Financial Analysis
- Financial Management
- Financial Reporting
- Fixed Asset Management
- For Call Centers
- For Insurance Industry
- For Medical Purposes
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Fund Management
- General Ledger
- Goal Setting/Tracking
- HR Management
- Income & Balance Sheet
- Integrated Business Operations
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Invoice Creation
- Invoice Management
- Invoice Processing
- KPI Monitoring
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Maintenance Scheduling
- Marketing Automation
- Marketing Management
- Mobile Access
- Mobile App
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Currency
- Online Forms
- Online Invoicing
- Opportunity Management
- Payroll Management
- Performance Metrics
- Pipeline Management
- Point of Sale (POS)
- Profit/Loss Statement
- Project Management
- Prospecting Tools
- Purchase Order Management
- Quotes/Estimates
- Real-Time Data
- Real-Time Notifications
- Receiving
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Role-Based Permissions
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search
- Search/Filter
- Segmentation
- Self Service Portal
- Single Page View
- Social Media Integration
- Softphone
- Source Tracking
- Spend Management
- Status Tracking
- Supplier Management
- Supply Chain Management
- Support Ticket Management
- Task Management
- Task Scheduling
- Template Management
- Templates
- Territory Management
- Third-Party Integrations
- Time & Expense Tracking
- Training Management
- Transaction Management
- Transfers/Routing
- Trend Analysis
- Vendor Management
- Visual Analytics
- Warehouse Management
- Web Forms
- Web-based Deployment
- Work Order Management
- Workflow Automation
- Workflow Management
- Total features90
- API
- Access Controls/Permissions
- Accounting
- Accounts Payable
- Accounts Receivable
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Scheduling
- Asset Lifecycle Management
- Assignment Management
- Autoresponders
- Bank Reconciliation
- Billing & Invoicing
- Budgeting/Forecasting
- Business Intelligence
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Logging
- Campaign Management
- Campaign Planning
- Cash Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Compliance Management
- Consolidation/Roll-Up
- Contact Database
- Contact Management
- Conversion Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Integration
- Data Security
- Data Visualization
- Deal Management
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- EDI
- Electronic Signature
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- Expense Tracking
- Filtering
- Financial Analysis
- Financial Management
- Financial Reporting
- Fixed Asset Management
- For Call Centers
- For Insurance Industry
- For Medical Purposes
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Fund Management
- General Ledger
- Goal Setting/Tracking
- HR Management
- Income & Balance Sheet
- Integrated Business Operations
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Invoice Creation
- Invoice Management
- Invoice Processing
- KPI Monitoring
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Maintenance Scheduling
- Marketing Automation
- Marketing Management
- Mobile Access
- Mobile App
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Currency
- Online Forms
- Online Invoicing
- Opportunity Management
- Payroll Management
- Performance Metrics
- Pipeline Management
- Point of Sale (POS)
- Profit/Loss Statement
- Project Management
- Prospecting Tools
- Purchase Order Management
- Quotes/Estimates
- Real-Time Data
- Real-Time Notifications
- Receiving
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Role-Based Permissions
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search
- Search/Filter
- Segmentation
- Self Service Portal
- Single Page View
- Social Media Integration
- Softphone
- Source Tracking
- Spend Management
- Status Tracking
- Supplier Management
- Supply Chain Management
- Support Ticket Management
- Task Management
- Task Scheduling
- Template Management
- Templates
- Territory Management
- Third-Party Integrations
- Time & Expense Tracking
- Training Management
- Transaction Management
- Transfers/Routing
- Trend Analysis
- Vendor Management
- Visual Analytics
- Warehouse Management
- Web Forms
- Web-based Deployment
- Work Order Management
- Workflow Automation
- Workflow Management
Integrations
- Total integrations24
- ADP Workforce Now
- ActiveCampaign
- Aircall
- Ameyo
- Apollo
- Arka Inventory
- AskNicely
- Brevo
- CallerDesk
- Campaign Monitor by Marigold
- Docusign
- Exotel
- Facebook Business Suite
- Five9
- Gainsight CS
- Gallabox
- Google Ads
- Gupshup
- InsideView
- Kaleyra
- Knowlarity
- Lattice Engines
- LinkedIn for Business
- MCUBE
- Mailjet
- Meta for Business
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- Microsoft SharePoint
- Microsoft Teams
- MyOperator
- Netcore Customer Engagement
- PROS Smart CPQ
- PandaDoc
- PayU
- Razorpay
- SOFT4Spaces
- Sakari
- Salesforce Sales Cloud
- Sana Commerce
- Servetel
- Shopify
- Stripe Payments
- Tacton CPQ
- Twilio
- Wati
- Zapier
- airSlate SignNow
- Total integrations28
- ADP Workforce Now
- ActiveCampaign
- Aircall
- Ameyo
- Apollo
- Arka Inventory
- AskNicely
- Brevo
- CallerDesk
- Campaign Monitor by Marigold
- Docusign
- Exotel
- Facebook Business Suite
- Five9
- Gainsight CS
- Gallabox
- Google Ads
- Gupshup
- InsideView
- Kaleyra
- Knowlarity
- Lattice Engines
- LinkedIn for Business
- MCUBE
- Mailjet
- Meta for Business
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- Microsoft SharePoint
- Microsoft Teams
- MyOperator
- Netcore Customer Engagement
- PROS Smart CPQ
- PandaDoc
- PayU
- Razorpay
- SOFT4Spaces
- Sakari
- Salesforce Sales Cloud
- Sana Commerce
- Servetel
- Shopify
- Stripe Payments
- Tacton CPQ
- Twilio
- Wati
- Zapier
- airSlate SignNow
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