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Dynamics 365 vs ServiceOS Comparison (2026)
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4.5
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Good recommendations?
Dynamics 365
4.4
(5.8K)5
3K
4
2.1K
3
561
2
95
1
33
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ServiceOS
5.0
(32)5
31
4
1
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.
ServiceOS is designed to automate countless interactions for you. From crew management and job scheduling to invoicing and payments. The future is now and taking your business to the next level has never been easier.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
5.8K
5
4
3
2
1
3K
2.1K
561
95
33
- Value for money
- Ease of use
- Features
- Customer support
68%
would recommend this app5.0
32
5
4
3
2
1
31
1
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
94%
would recommend this appPros
“The platform offers powerful sales management and invoicing capabilities, along with strong integration with the Microsoft ecosystem, which helps streamline workflows and improve productivity. Despite its broad functionality, the interface is well organized, and once users become familiar with it, everyday tasks are straightforward to perform.”
Andrea L.
Innovation Manager
“You can watch a lead convert in Sales, see the inventory instantly allocate in Supply Chain, and track the automated invoice hit Finance, all happening in lockstep, perfectly clean. When it works, the sheer operational efficiency is beautiful.”
Christopher V.
Human Relations
“The platform is reliable, highly customizable, and integrates seamlessly with other Microsoft products, allowing us to streamline workflows and reduce manual work. While it requires some time to learn and configure, the investment is worthwhile given the breadth of functionality it offers.”
Andrea L.
Innovation Manager
Pros
“We now continue to work everyday with ServiceOS to integrate the improvements and automatic processes that will enable us to focus on our main strength and grow to the next level.”
FP
Floris P.
Operations Manager
“Schedule optimization, booking process , the system is made in a way that it can logically navigate you even when you start using it.”
AI
Antoaneta I.
Director
“The best part of using ServiceOS is that I no longer need to remember anything and I no longer need to use other platforms, programs or tools to navigate and run my business.”
AI
Antoaneta I.
Director
Cons
“It does not have any visual cues options so it can make it easy for some errors to occur in billing and other transactions. If you don’t need that then go for it.”
Breanna G.
Onboarding Coordinator
“The learning curve is steep. If your people find the platform frustrating or overly click-heavy, they will resist using it. And a CRM or ERP is only as valuable as the data your people actually put into it. If adoption plummets, your investment is dead in the water.”
Christopher V.
Human Relations
“Dynamics 365 is powerful and clearly capable, but it can also feel heavy, confusing and frustrating to use day to day.”
MS
Martina S.
VP
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review11 days ago
- Vendor responds to reviews
- Last reviewa year ago
Key features
- Total features134
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Accounts Payable
- Accounts Receivable
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Asset Lifecycle Management
- Attendance Tracking
- Automated Scheduling
- Automatic Backup
- Availability Management
- Bank Reconciliation
- Barcode/Ticket Scanning
- Billing & Invoicing
- Booking Management
- Budgeting/Forecasting
- Business Coaching
- Business Intelligence
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Campaign Management
- Campaign Planning
- Cash Management
- Chat/Messaging
- Checklists
- Class Scheduling
- Client Database
- Client Management
- Client Portal
- Collaboration Tools
- Commission Management
- Communication Management
- Communications Management
- Compliance Management
- Computer Telephony Integration
- Confirmations/Reminders
- Consolidation/Roll-Up
- Contact Database
- Contact Management
- Contract/License Management
- Conversion Tracking
- Credit Card Processing
- Customer Database
- Customer Engagement
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Import/Export
- Data Integration
- Data Security
- Data Visualization
- Debit/Credit Card Processing
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- EDI
- Electronic Forms
- Electronic Payments
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Employee Management
- Employee Scheduling
- Equipment Management
- Equipment Tracking
- Estimating
- Event Calendar
- Event Scheduling
- Expense Tracking
- Feedback Management
- File Storage
- Filtering
- Financial Analysis
- Financial Management
- Financial Reporting
- Fixed Asset Management
- For Call Centers
- For Carpet Cleaners
- For Field Service
- For Handyman Industry
- For Insurance Industry
- For Lawn Care
- For Medical Purposes
- For Plumbing Industry
- For Real Estate
- For Startups
- For iPad Devices
- Forecasting
- Franchise Operations Management
- Fund Management
- GPS
- General Ledger
- Geographic Maps
- Group Scheduling
- HR Management
- Historical Reporting
- Image Capture
- Inbound Call Center
- Income & Balance Sheet
- Inspection Checklists
- Integrated Business Operations
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Invoice Creation
- Invoice Management
- Invoice Processing
- Job Management
- Job Scheduling
- Job Tracking
- KPI Monitoring
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Life Coaching
- Location Tracking
- Maintenance Scheduling
- Manual Dialer
- Marketing Automation
- Marketing Management
- Mentor/Coach Matching
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Monitoring
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Currency
- Multi-Location
- Multiple User Accounts
- Online Booking
- Online Invoicing
- Online Payments
- Online Registration
- Online Time Clock
- Opportunity Management
- Order Management
- Outbound Call Center
- Patient Communications
- Payment Collection in the Field
- Payment Processing
- Payroll Management
- Performance Management
- Performance Metrics
- Pipeline Management
- Point of Sale (POS)
- Profit/Loss Statement
- Project Management
- Prospecting Tools
- Purchase Order Management
- Quotes/Estimates
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Receiving
- Records Management
- Recurring Appointments
- Recurring Invoicing
- Recurring Orders
- Recurring/Subscription Billing
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Rescheduling
- Route Optimization
- Routing
- SMS Messaging
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search
- Search/Filter
- Self Service Portal
- Service History
- Shift Management
- Shift Scheduling
- Single Page View
- Social Media Integration
- Spend Management
- Status Tracking
- Supplier Management
- Supply Chain Management
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Task Scheduling
- Technician Management
- Templates
- Territory Management
- Third-Party Integrations
- Time & Expense Tracking
- Time Tracking
- Timesheet Management
- Training Management
- Transaction Management
- Trend Analysis
- Vendor Management
- Visual Analytics
- Warehouse Management
- Website Integration
- Work History
- Work Order Creation
- Work Order Management
- Workflow Management
- Workforce Management
- Total features161
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Accounts Payable
- Accounts Receivable
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Asset Lifecycle Management
- Attendance Tracking
- Automated Scheduling
- Automatic Backup
- Availability Management
- Bank Reconciliation
- Barcode/Ticket Scanning
- Billing & Invoicing
- Booking Management
- Budgeting/Forecasting
- Business Coaching
- Business Intelligence
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Campaign Management
- Campaign Planning
- Cash Management
- Chat/Messaging
- Checklists
- Class Scheduling
- Client Database
- Client Management
- Client Portal
- Collaboration Tools
- Commission Management
- Communication Management
- Communications Management
- Compliance Management
- Computer Telephony Integration
- Confirmations/Reminders
- Consolidation/Roll-Up
- Contact Database
- Contact Management
- Contract/License Management
- Conversion Tracking
- Credit Card Processing
- Customer Database
- Customer Engagement
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Import/Export
- Data Integration
- Data Security
- Data Visualization
- Debit/Credit Card Processing
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- EDI
- Electronic Forms
- Electronic Payments
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Employee Management
- Employee Scheduling
- Equipment Management
- Equipment Tracking
- Estimating
- Event Calendar
- Event Scheduling
- Expense Tracking
- Feedback Management
- File Storage
- Filtering
- Financial Analysis
- Financial Management
- Financial Reporting
- Fixed Asset Management
- For Call Centers
- For Carpet Cleaners
- For Field Service
- For Handyman Industry
- For Insurance Industry
- For Lawn Care
- For Medical Purposes
- For Plumbing Industry
- For Real Estate
- For Startups
- For iPad Devices
- Forecasting
- Franchise Operations Management
- Fund Management
- GPS
- General Ledger
- Geographic Maps
- Group Scheduling
- HR Management
- Historical Reporting
- Image Capture
- Inbound Call Center
- Income & Balance Sheet
- Inspection Checklists
- Integrated Business Operations
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Invoice Creation
- Invoice Management
- Invoice Processing
- Job Management
- Job Scheduling
- Job Tracking
- KPI Monitoring
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Life Coaching
- Location Tracking
- Maintenance Scheduling
- Manual Dialer
- Marketing Automation
- Marketing Management
- Mentor/Coach Matching
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Monitoring
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Currency
- Multi-Location
- Multiple User Accounts
- Online Booking
- Online Invoicing
- Online Payments
- Online Registration
- Online Time Clock
- Opportunity Management
- Order Management
- Outbound Call Center
- Patient Communications
- Payment Collection in the Field
- Payment Processing
- Payroll Management
- Performance Management
- Performance Metrics
- Pipeline Management
- Point of Sale (POS)
- Profit/Loss Statement
- Project Management
- Prospecting Tools
- Purchase Order Management
- Quotes/Estimates
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Receiving
- Records Management
- Recurring Appointments
- Recurring Invoicing
- Recurring Orders
- Recurring/Subscription Billing
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Rescheduling
- Route Optimization
- Routing
- SMS Messaging
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search
- Search/Filter
- Self Service Portal
- Service History
- Shift Management
- Shift Scheduling
- Single Page View
- Social Media Integration
- Spend Management
- Status Tracking
- Supplier Management
- Supply Chain Management
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Task Scheduling
- Technician Management
- Templates
- Territory Management
- Third-Party Integrations
- Time & Expense Tracking
- Time Tracking
- Timesheet Management
- Training Management
- Transaction Management
- Trend Analysis
- Vendor Management
- Visual Analytics
- Warehouse Management
- Website Integration
- Work History
- Work Order Creation
- Work Order Management
- Workflow Management
- Workforce Management
Integrations
- Total integrations24
- ADP Workforce Now
- Ameyo
- AskNicely
- BigChange
- Campaign Monitor by Marigold
- Docusign
- Five9
- Gainsight CS
- InsideView
- Lattice Engines
- LinkedIn for Business
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- Microsoft SharePoint
- Microsoft Teams
- PROS Smart CPQ
- PandaDoc
- PayPal Enterprise Payments
- SOFT4Spaces
- Salesforce Sales Cloud
- Sana Commerce
- Stripe
- Tacton CPQ
- Trustpilot
- Xero
- airSlate SignNow
- Total integrations5
- ADP Workforce Now
- Ameyo
- AskNicely
- BigChange
- Campaign Monitor by Marigold
- Docusign
- Five9
- Gainsight CS
- InsideView
- Lattice Engines
- LinkedIn for Business
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- Microsoft SharePoint
- Microsoft Teams
- PROS Smart CPQ
- PandaDoc
- PayPal Enterprise Payments
- SOFT4Spaces
- Salesforce Sales Cloud
- Sana Commerce
- Stripe
- Tacton CPQ
- Trustpilot
- Xero
- airSlate SignNow
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