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Dynamics 365 vs SuperOffice CRM Comparison (2026)
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Good recommendations?
Dynamics 365
4.4
(5.8K)5
3K
4
2.1K
3
561
2
95
1
33
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
SuperOffice CRM
4.2
(133)5
47
4
72
3
8
2
6
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.
SuperOffice is an award winning CRM platform created to enable sales, marketing and customer service teams deliver a personalized customer experience
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
5.8K
5
4
3
2
1
3K
2.1K
561
95
33
- Value for money
- Ease of use
- Features
- Customer support
68%
would recommend this app4.2
133
5
4
3
2
1
47
72
8
6
0
- Value for money
- Ease of use
- Features
- Customer support
67%
would recommend this appPros
“The platform offers powerful sales management and invoicing capabilities, along with strong integration with the Microsoft ecosystem, which helps streamline workflows and improve productivity. Despite its broad functionality, the interface is well organized, and once users become familiar with it, everyday tasks are straightforward to perform.”
Andrea L.
Innovation Manager
“You can watch a lead convert in Sales, see the inventory instantly allocate in Supply Chain, and track the automated invoice hit Finance, all happening in lockstep, perfectly clean. When it works, the sheer operational efficiency is beautiful.”
Christopher V.
Human Relations
“The platform is reliable, highly customizable, and integrates seamlessly with other Microsoft products, allowing us to streamline workflows and reduce manual work. While it requires some time to learn and configure, the investment is worthwhile given the breadth of functionality it offers.”
Andrea L.
Innovation Manager
Pros
“SuperOffice CRM has the interests of all the clients”
JM
Jessica M.
Operations Associate
“It was simplified and easy to use, conference call feature is pretty useful too.”
DV
Devesh V.
Head of Operations, Analytics & Technology
“Profesional sales tool”
DL
Daniel L.
Service Manager
Cons
“It does not have any visual cues options so it can make it easy for some errors to occur in billing and other transactions. If you don’t need that then go for it.”
Breanna G.
Onboarding Coordinator
“The learning curve is steep. If your people find the platform frustrating or overly click-heavy, they will resist using it. And a CRM or ERP is only as valuable as the data your people actually put into it. If adoption plummets, your investment is dead in the water.”
Christopher V.
Human Relations
“Dynamics 365 is powerful and clearly capable, but it can also feel heavy, confusing and frustrating to use day to day.”
MS
Martina S.
VP
Cons
It was rather expensive, it seemed hard to start with a “light” version and then add modules which would have been nice.
Emelie A.
Communication Manager
“Currently we have stopped using it due to certain bugs in this product, hopefully they have sorted it out.”
DV
Devesh V.
Head of Operations, Analytics & Technology
“Many further issues arise there once you have spent some time testing the selections (many limitations became apparent only after using the CRM, not during the evaluation process).”
LD
Lukas D.
Projekt Manager
- Vendor responds to reviews
- Last review9 days ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features134
- AI Copilot
- AI Text Generation
- API
- Accounting
- Accounts Payable
- Accounts Receivable
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Notifications
- Asset Lifecycle Management
- Audience Targeting
- Autonomous Task Execution
- Bank Reconciliation
- Billing & Invoicing
- Brand Tracking
- Breadth of Partner Applications
- Budgeting/Forecasting
- Business Card/Badge Scanning
- Business Intelligence
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Features
- Campaign Management
- Campaign Planning
- Case Management
- Cash Management
- Channel Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Compliance Management
- Consolidation/Roll-Up
- Contact Database
- Contact Management
- Content Library
- Content Publishing Options
- Contract/License Management
- Conversion Tracking
- Cross-system Integration
- Customer Contract Management
- Customer Database
- Customer Engagement
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customer Support Portal
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Import & Export Tools
- Data Import/Export
- Data Integration
- Data Security
- Data Visualization
- Deal Management
- Decision Making
- Desktop Integration
- Dispatch Management
- Document & Content Mgmt.
- Document Classification
- Document Management
- Document Storage
- Drag & Drop
- EDI
- Electronic Signature
- Email Management
- Email Marketing
- Email Sequences
- Email Templates
- Email Tracking
- Employee Management
- Employee Scheduling
- Engagement Tracking
- Event Triggered Actions
- Expense Tracking
- Field Sales Management
- File Management
- Filtering
- Financial Analysis
- Financial Management
- Financial Reporting
- Fixed Asset Management
- For Call Centers
- For Insurance Industry
- For Mac Devices
- For Medical Purposes
- For Real Estate
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Full Text Search
- Fund Management
- Gamification
- General Ledger
- Generative AI
- HR Management
- Income & Balance Sheet
- Integrated Business Operations
- Interaction Tracking
- Internal Chat Integration
- Internationalization
- Inventory Management
- Invoice Creation
- Invoice Management
- Invoice Processing
- KPI Monitoring
- Knowledge Base
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Landing Pages/Web Forms
- Lead Assignment
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Maintenance Scheduling
- Marketing Automation
- Marketing Management
- Marketing ROI Analytics
- Mobile Access
- Mobile App
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Currency
- Multi-step Planning
- Natural Language Interaction
- Online Invoicing
- Opportunity & Pipeline Mgmt.
- Opportunity Management
- Output Document Generation
- Partner Relationship Mgmt. (PRM)
- Payroll Management
- Performance Metrics
- Performance and Reliability
- Pipeline Management
- Pipeline Reports
- Point of Sale (POS)
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Product & Price List Management
- Profit/Loss Statement
- Project Management
- Proposal Generation
- Prospecting Tools
- Purchase Order Management
- Quote & Order Management
- Quotes/Estimates
- Real-Time Data
- Receiving
- Referral Tracking
- Reminders
- Remote Access/Control
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Role-Based Permissions
- SSL Security
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Sandbox / Test Environments
- Scheduling
- Search
- Search/Filter
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Single Page View
- Social Collaboration Features
- Social Media Monitoring
- Social Network Integration
- Social Promotion
- Softphone
- Spend Management
- Status Tracking
- Supplier Management
- Supply Chain Management
- Support Analytics
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Scheduling
- Templates
- Territory Management
- Third-Party Integration
- Third-Party Integrations
- Time & Expense Tracking
- Training Management
- Transaction Management
- Trend Analysis
- User, Role, and Access Management
- Vendor Management
- Visual Analytics
- Warehouse Management
- Web-based Deployment
- Work Order Management
- Workflow Automation
- Workflow Capability
- Workflow Management
- Total features139
- AI Copilot
- AI Text Generation
- API
- Accounting
- Accounts Payable
- Accounts Receivable
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Notifications
- Asset Lifecycle Management
- Audience Targeting
- Autonomous Task Execution
- Bank Reconciliation
- Billing & Invoicing
- Brand Tracking
- Breadth of Partner Applications
- Budgeting/Forecasting
- Business Card/Badge Scanning
- Business Intelligence
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Features
- Campaign Management
- Campaign Planning
- Case Management
- Cash Management
- Channel Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Compliance Management
- Consolidation/Roll-Up
- Contact Database
- Contact Management
- Content Library
- Content Publishing Options
- Contract/License Management
- Conversion Tracking
- Cross-system Integration
- Customer Contract Management
- Customer Database
- Customer Engagement
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customer Support Portal
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Import & Export Tools
- Data Import/Export
- Data Integration
- Data Security
- Data Visualization
- Deal Management
- Decision Making
- Desktop Integration
- Dispatch Management
- Document & Content Mgmt.
- Document Classification
- Document Management
- Document Storage
- Drag & Drop
- EDI
- Electronic Signature
- Email Management
- Email Marketing
- Email Sequences
- Email Templates
- Email Tracking
- Employee Management
- Employee Scheduling
- Engagement Tracking
- Event Triggered Actions
- Expense Tracking
- Field Sales Management
- File Management
- Filtering
- Financial Analysis
- Financial Management
- Financial Reporting
- Fixed Asset Management
- For Call Centers
- For Insurance Industry
- For Mac Devices
- For Medical Purposes
- For Real Estate
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Full Text Search
- Fund Management
- Gamification
- General Ledger
- Generative AI
- HR Management
- Income & Balance Sheet
- Integrated Business Operations
- Interaction Tracking
- Internal Chat Integration
- Internationalization
- Inventory Management
- Invoice Creation
- Invoice Management
- Invoice Processing
- KPI Monitoring
- Knowledge Base
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Landing Pages/Web Forms
- Lead Assignment
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Maintenance Scheduling
- Marketing Automation
- Marketing Management
- Marketing ROI Analytics
- Mobile Access
- Mobile App
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Currency
- Multi-step Planning
- Natural Language Interaction
- Online Invoicing
- Opportunity & Pipeline Mgmt.
- Opportunity Management
- Output Document Generation
- Partner Relationship Mgmt. (PRM)
- Payroll Management
- Performance Metrics
- Performance and Reliability
- Pipeline Management
- Pipeline Reports
- Point of Sale (POS)
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Product & Price List Management
- Profit/Loss Statement
- Project Management
- Proposal Generation
- Prospecting Tools
- Purchase Order Management
- Quote & Order Management
- Quotes/Estimates
- Real-Time Data
- Receiving
- Referral Tracking
- Reminders
- Remote Access/Control
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Role-Based Permissions
- SSL Security
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Sandbox / Test Environments
- Scheduling
- Search
- Search/Filter
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Single Page View
- Social Collaboration Features
- Social Media Monitoring
- Social Network Integration
- Social Promotion
- Softphone
- Spend Management
- Status Tracking
- Supplier Management
- Supply Chain Management
- Support Analytics
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Scheduling
- Templates
- Territory Management
- Third-Party Integration
- Third-Party Integrations
- Time & Expense Tracking
- Training Management
- Transaction Management
- Trend Analysis
- User, Role, and Access Management
- Vendor Management
- Visual Analytics
- Warehouse Management
- Web-based Deployment
- Work Order Management
- Workflow Automation
- Workflow Capability
- Workflow Management
Integrations
- Total integrations24
- ADP Workforce Now
- Ameyo
- AskNicely
- Campaign Monitor by Marigold
- Docusign
- Five9
- Gainsight CS
- Genesys Cloud CX
- GetAccept
- Google Drive
- HubSpot Marketing Hub
- InsideView
- KingAsterisk Contact Center Software
- Lattice Engines
- Leadinfo
- LinkedIn for Business
- Lyyti
- Microsoft 365
- Microsoft Azure
- Microsoft Defender for Office 365
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- Microsoft SharePoint
- Microsoft Teams
- Oneflow
- PROS Smart CPQ
- PandaDoc
- SAP Analytics Cloud
- SAP Business One
- SOFT4Spaces
- SalesScreen
- Salesforce Sales Cloud
- Sana Commerce
- Standard ERP
- Tacton CPQ
- Trello
- Tripletex
- Unit4 ERP
- Visma.net ERP
- Zapier
- airSlate SignNow
- Total integrations22
- ADP Workforce Now
- Ameyo
- AskNicely
- Campaign Monitor by Marigold
- Docusign
- Five9
- Gainsight CS
- Genesys Cloud CX
- GetAccept
- Google Drive
- HubSpot Marketing Hub
- InsideView
- KingAsterisk Contact Center Software
- Lattice Engines
- Leadinfo
- LinkedIn for Business
- Lyyti
- Microsoft 365
- Microsoft Azure
- Microsoft Defender for Office 365
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- Microsoft SharePoint
- Microsoft Teams
- Oneflow
- PROS Smart CPQ
- PandaDoc
- SAP Analytics Cloud
- SAP Business One
- SOFT4Spaces
- SalesScreen
- Salesforce Sales Cloud
- Sana Commerce
- Standard ERP
- Tacton CPQ
- Trello
- Tripletex
- Unit4 ERP
- Visma.net ERP
- Zapier
- airSlate SignNow
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