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Urgent

Mobile maintenance & asset management software

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Urgent Pricing, Features, Reviews and Alternatives

Urgent product overview

What is Urgent?

eMaintenance+ is a maintenance and repair task management software which provides users with the tools to manage maintenance activities, contractors, asset performance and compliance issues online. With native mobile apps for iOS and Android devices, eMaintenance+ gives users the flexibility to manage tasks, access job lists, locate assets and respond to new jobs anytime, from anywhere. As a global, scalable solution, eMaintenance+ supports multiple countries, languages, and currencies.

Key benefits of using Urgent

  • eMaintenance+ offers a global, scalable software solution by supporting multiple countries, languages, and currencies.

  • Users can gain actionable insight into business performance through a comprehensive suite of management reports.

  • Native mobile apps allow users to access job lists, locate assets, and respond to jobs on the go from iOS and Android devices.

  • Users can manage maintenance tasks and contractor dispatch activity automatically with automated scheduling and notifications.

  • eMaintenance+ provides central access to all contractor, site, asset and task-related documents through the document library.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support
    24/7 (Live rep)

    Training options

    In Person
    Documentation
    Webinars
    Live Online

    Urgent pricing information

    Value for money

    4.4

    /5

    13

    Starting from

    No info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Urgent features

    Functionality

    3.9

    /5

    13
    Total Features42 3 categories

    Most valued features by users

    Alerts/Notifications
    Reporting & Statistics
    Inventory Management
    Document Management
    Mobile Access
    Workflow Management
    Compliance Management
    Real Time Data

    Functionality contenders

    Urgent users reviews

    Overall rating

    4.4

    /5

    13

    Positive reviews

    100%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.64/10
    Rating distribution

    5

    4

    3

    2

    1

    5

    8

    0

    0

    0

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great experience, very user friendly and ensures you can manage your assets efficient

    Reviewed 4 years ago
    Pros

    The software is very user friendly, easy to use and the flexibility to adapt to different workflows and processes makes the software very valuable as you don´t need a lot of development if you find new more efficient and optimized ways of working. Furthermore it allows you to manage your assets in a lean and efficient way and reducing the manual input to a minimum but gives you a good overview to action any pain points or poor performance.

    Cons

    Still some development needed on the app, but it is coming on-going and Urgent Technology is working on a road map for future developments that I find very professional.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Overall Performance

    Reviewed a year ago

    Maintenance of Petrol Stations (1700)

    Pros

    Performance Lay-out Export to Excel....

    Cons

    Interface with financial process limited possibility to create BI reports Sharing of reporting

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    Somewhat tedious in moving around which will get better once familiar.

    Reviewed 4 years ago

    Unknown

    Pros

    Auto generated info enter pre-launch helps a lot. It allows user to enter tickets without review first. Invoicing appears to be better although still some missing components that should be included.

    Cons

    Some missing components that were in old system. Moving around the system seems to take some added clicks of the mouse. Need a widget to tell you when ticket was NOT sent to a contractor.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Easy to use platform

    Reviewed a year ago

    Overall the experience is positive. I frequently take suggestions from contractors and pass this onto support. The support team are helpful and strive to provide a quality service. Development can take time and more often than not, there is a wait involved to see improvements implemented into the system. There is the ability to fast track this as a chargeable item.

    Pros

    Developers are open to suggestions on ways to improve the software. Implementation can either be free of charge if it benefits the system, or chargeable depending on its ranking score. The platform is relatively straight forward to use and you ca easily extract data out in excel to analyse.

    Cons

    Bugs can impact day to day use but end to end testing could alleviate these issues. Updates to fix bugs can occur during out of schedule or scheduled (quarterly) release. My preference would be to push updates out of schedule to reduce business impact.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    CMMS -

    Reviewed a year ago

    The experience is great the team are very approachable and will endeavour to resolve any issue as quickly as possible.

    Pros

    The visibility of work orders and ability to hold service providers accountable. It has enabled better budget management driving efficiencies for our operations.

    Cons

    The fact that some of the development pieces take too long, there are some business critical ideas coming from the users which will benefit a lot of clients that could be turned around quicker.

    Urgent FAQs and common questions

    Urgent has the following pricing plans:
    Pricing model: Subscription


    Urgent has the following typical customers:
    Large Enterprises, Mid Size Business


    Urgent supports the following languages:
    Dutch, English, German, Spanish, French


    Urgent supports the following devices:
    Android, iPhone, iPad


    Yes, Urgent has an API available for use.


    Urgent offers the following support options:
    Knowledge Base, Chat, Email/Help Desk, Phone Support, 24/7 (Live rep)

    Related categories