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Urgent Pricing, Features, Reviews and Alternatives

Urgent product overview

What is Urgent?

eMaintenance+ is a maintenance and repair task management software which provides users with the tools to manage maintenance activities, contractors, asset performance and compliance issues online. With native mobile apps for iOS and Android devices, eMaintenance+ gives users the flexibility to manage tasks, access job lists, locate assets and respond to new jobs anytime, from anywhere. As a global, scalable solution, eMaintenance+ supports multiple countries, languages, and currencies.

Key benefits of using Urgent

eMaintenance+ offers a global, scalable software solution by supporting multiple countries, languages, and currencies.

Users can gain actionable insight into business performance through a comprehensive suite of management reports.

Native mobile apps allow users to access job lists, locate assets, and respond to jobs on the go from iOS and Android devices.

Users can manage maintenance tasks and contractor dispatch activity automatically with automated scheduling and notifications.

eMaintenance+ provides central access to all contractor, site, asset and task-related documents through the document library.

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Knowledge Base

Chat

Email/Help Desk

Phone Support

24/7 (Live rep)

Training options

In Person

Documentation

Webinars

Live Online

Urgent pricing information

Value for money

4.4

Starting from

No info

Pricing options

Free plan

Subscription

Free trial

Pricing range

view pricing plans

Value for money contenders

Urgent

Value for money

Urgent features

Functionality

3.9

Total Features42 3 categories

Most valued features by users

Alerts/Notifications

Reporting & Statistics

Inventory Management

Document Management

Mobile Access

Workflow Management

Compliance Management

Real Time Data

Urgent users reviews

Overall rating

4.4

Positive reviews

100%

Write a review

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.64/10

Rating distribution

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Overall rating contenders

Urgent

Overall rating

Anders K.

Construction, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

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Great experience, very user friendly and ensures you can manage your assets efficient

Reviewed 4 years ago

Pros

The software is very user friendly, easy to use and the flexibility to adapt to different workflows and processes makes the software very valuable as you don´t need a lot of development if you find new more efficient and optimized ways of working. Furthermore it allows you to manage your assets in a lean and efficient way and reducing the manual input to a minimum but gives you a good overview to action any pain points or poor performance.

Cons

Still some development needed on the app, but it is coming on-going and Urgent Technology is working on a road map for future developments that I find very professional.

Jean-Paul C.

Oil & Energy, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8/10

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Overall Performance

Reviewed a year ago

Maintenance of Petrol Stations (1700)

Pros

Performance Lay-out Export to Excel....

Cons

Interface with financial process limited possibility to create BI reports Sharing of reporting

Andrew F.

Consumer Services, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend6/10

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Somewhat tedious in moving around which will get better once familiar.

Reviewed 4 years ago

Unknown

Pros

Auto generated info enter pre-launch helps a lot. It allows user to enter tickets without review first. Invoicing appears to be better although still some missing components that should be included.

Cons

Some missing components that were in old system. Moving around the system seems to take some added clicks of the mouse. Need a widget to tell you when ticket was NOT sent to a contractor.

Jason W.

Retail, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8/10

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Easy to use platform

Reviewed a year ago

Overall the experience is positive. I frequently take suggestions from contractors and pass this onto support. The support team are helpful and strive to provide a quality service. Development can take time and more often than not, there is a wait involved to see improvements implemented into the system. There is the ability to fast track this as a chargeable item.

Pros

Developers are open to suggestions on ways to improve the software. Implementation can either be free of charge if it benefits the system, or chargeable depending on its ranking score. The platform is relatively straight forward to use and you ca easily extract data out in excel to analyse.

Cons

Bugs can impact day to day use but end to end testing could alleviate these issues. Updates to fix bugs can occur during out of schedule or scheduled (quarterly) release. My preference would be to push updates out of schedule to reduce business impact.

Carla L.

Oil & Energy, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9/10

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CMMS -

Reviewed a year ago

The experience is great the team are very approachable and will endeavour to resolve any issue as quickly as possible.

Pros

The visibility of work orders and ability to hold service providers accountable. It has enabled better budget management driving efficiencies for our operations.

Cons

The fact that some of the development pieces take too long, there are some business critical ideas coming from the users which will benefit a lot of clients that could be turned around quicker.

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