Urgent Reviews

Auto generated info enter pre-launch helps a lot. It allows user to enter tickets without review first. Invoicing appears to be better although still some missing components that should be included.

Some missing components that were in old system. Moving around the system seems to take some added clicks of the mouse. Need a widget to tell you when ticket was NOT sent to a contractor.

Developers are open to suggestions on ways to improve the software. Implementation can either be free of charge if it benefits the system, or chargeable depending on its ranking score. The platform is relatively straight forward to use and you ca easily extract data out in excel to analyse.

Bugs can impact day to day use but end to end testing could alleviate these issues. Updates to fix bugs can occur during out of schedule or scheduled (quarterly) release. My preference would be to push updates out of schedule to reduce business impact.

The visibility of work orders and ability to hold service providers accountable. It has enabled better budget management driving efficiencies for our operations.

The fact that some of the development pieces take too long, there are some business critical ideas coming from the users which will benefit a lot of clients that could be turned around quicker.

It is really customizeable to the customers needs unlike many systems such as MAXIMO when you have to change YOUR business process to fit THEIR system. Real time transparent data means you can see everyhting as it happens across multiple outlets and geographies in both local language and English. Recative , Planned Maintenance and Asset managemet deliver a total end to end solution.

No cons were added to this review

The fact that it has been developed in an API platform allowing our vendors to integrate their systems to it Urgent Team are always easy to work with, whether to resolve any new issues or to improve the system with new features.

Time it takes to develop features that will benefit to improve the system. Constraints to be able to export certain data from the system.

Transparency all end users are able to see a real-time dashboard that allows for quick resolution. Helps contractors be better prepared to tackle issues resulting in saving money and reducing down dime.

Like everything about the software, we will need input from all end users to improve all aspects of the software as needed. Also, different businesses may have unique needs that others may be able to use.

Flexibility and customizable Better reporting User friendly for both - admin and end-user Value for money Good customer support

Interface with other software e.g. JD Edwards

This is not the first time that I'm confront to a CMMS system. So, the most important feature that I like is the way that you can parameter assignments in the system. At the beginning I find it quite long, but when you get use to, you become more quick and the process respond is instantaneous. Also, the way you handle work orders is quite simple. There is no need of a advanced training to use the system.

I think, it 'll be the action notes module. The parameters od this module must be enhanced on the future.

Flexibility, readability of actions in progress, Ease of use for "standard" user Possibility to interact with oher CMMS system trough API

Some features, which seems easy to set up, are in reality very difficult for Urgent to implement

How easy it is for the Site Users to use and how you can follow the whole process of the task from start to finish. Also the ability to chase the task in the system so the contractors will get an email chaser but this can all be done in the system rather than having to send an email yourself.

Filtering quotes that have been raised in the system, would be much easier if i could filter them to when the quote was raised rather than in tank number order.

Like that the tickets disappear once they've been completed, however, that functionality helps when searching for repeated repairs.

Wish i had the functionality to search for a site by number on home screen. Having to open up list of sites and pick the site is cumbersome. Being able to search tickets by "description" helped a lot, that option is not included in new system.