Pointman Pricing, Features, Reviews & Comparison of Alternatives

Pointman

Operations software for plumbing, electrical, and HVAC

4.7/5 (20 reviews)

Pointman overview

What is Pointman?

Pointman (formerly Field Nimble) is a mobile field service management system that offers small residential contractors a single and centralized platform from which to manage field service operations. Incorporating features such as smart scheduling, real-time dispatching, aesthetic proposals and quotes as well as effective work orders and invoicing, Pointman aims to provide HVAC, plumbing and electrical contractors with a powerful yet simple field service management solution.

Pointman enables users to manage customers by recording and tracking all customer information and contact details. With fully searchable custom fields and tags alongside on-site photo capture ability, Pointman allows users to create and track customer profiles and properties easily. Besides customer management, Pointman equips users with the tools to manage employees with on-boarding and grouping tools. Users can also track employee locations and status in real time as well as record time punches from the field. Pointman facilitates scheduling and dispatch services with an intelligent job dashboard and calendar, real-time mapping and automatic task list creator for unscheduled work or unassigned work.

With Pointman, users can also manage proposals, work orders, invoices and payments. Pointman’s unique proposal system allows users to create and customize proposal templates, capture electronic signatures and track rejected proposals. On proposal approval, Pointman can generate electronic work orders and customizable invoices quickly and accurately. To streamline the payment process, Pointman enables users to capture credit cards and process checks on-site in real time.
pointman.com

Pricing

Pricing options
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Pointman screenshotT-Mark Plumbing Heating and Cooling Testimonial | PointmanPointman screenshotPointman screenshotPointman screenshotPointman screenshotPointman screenshotPACT Explained

Pointman reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.6
  4.4
  4.9
Tara Wood

Still Going Strong

Used daily for 6-12 months
Reviewed 2018-12-28
Review Source: Capterra

Overall we still love this product. The price is reasonable, Billing is easy, And i love that they ask for our opinions before making any changes. I have been asked a couple times to join in on discussions about coming changes and they have listened to everything i have asked, and are willing to make changes to theprogram to suit our company better. THIS is a great program, Ran by an even better team of people who work there.

Pros
The new updates are great! Just keeps getting better. And still so simple to use, even with some changes.

Cons
Still unable to do time sheets for my techs, (But theyre working on it) And also, would like to have a Notification outside of the app.

Response from Pointman


Tara, thank you so much! We¿re thrilled you are loving the new updates, and having so much success. Your feedback has played such a huge role in everything we¿ve done! We¿re honored to have you as a member, and we can¿t wait to keep growing together. Thanks again for the kind words from all your friends at Pointman!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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jessica Sellers

Our journey from the beginning!

Used daily for 2+ years
Reviewed 2019-09-26
Review Source: Capterra

Overall I love the software, as times change obviously the software needs to keep up. They have proven their ability to do so. Yes they are also curtailing their software to be more compatible with the electrical, plumbing, HVAC, industries but there is still a place for me here too.

Pros
I have bee using this software since its infancy. Although it had all of the very specific features that were absolutely imperative that I have at the time it seems like every other month there is an upgrade release. This shows me (the consumer) that they are constantly asking for feedback on ways to improve their software from us users, and they are taking that info and actually using it to constantly be making improvements and upgrades to their software. Yes some upgrade are better than others (if there is a slight bug it is fixed almost immediately), and some upgrades implement more noticeable features than others. Either way, they are always there with American, human tech support, they are constantly evolving and improving, I enjoy the software and I do not ever want to discontinue using it as my entire company has been structured around it.

Cons
I was recently told that the pricing structure (the way we pay for the software was going to be changing into a structure that is not compatible with our company, that is going to cause major issues within our company and overall be something that I cannot afford. At that point I will (even after years of being their customer) have to go back out on my journey to find the perfect software again. I would be very sad if that day comes, and boy-o-boy would it be a humongous headache! As of now though I think more focus needs to be turned to perfecting the GPS/ tracking portion of the software, that is my only (and has always been a pain point for me) issue, it should track the phone by cell signal (not what stage they are in within the app) with at east 5 minute updates, and a daily visual line of travel would be awesome so I can see what is done and where he has been all in one screen, and just to push my luck an exportable travel long showing all stops and starts would be super impressive, then I could get rid of my trackers and tracking software. Truly that would solidify this as 100% all inclusive software.

Response from Pointman


Jessica, thank you for your thoughtful and insightful review. As you indicated, we have proudly worked with Capital City for many years we've watched you grow in our time together, and you've seen our continual evolution. Some things have changed, and of course, more changes will come. We're so proud that you see Pointman as a company that focuses on user feedback and person-to-person interaction. We will continue to ask for your opinions and concerns in the future, and you know from experience that we'll be listening. Thank you, Capital City, for taking this journey with Pointman!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brittany Cook

Field Nimble review

Used daily for 2+ years
Reviewed 2019-09-25
Review Source: Capterra

Overall very pleased. I appreciate the prompt customer service. I also appreciate that the pointman team takes suggestions from the users.

Pros
The layout and color coded jobs. I like that I can look at the schedule and easily see what is on for the day.

Cons
In some cases there are too many steps to do a small task.

Response from Pointman


Brittany, thank you for sharing your feedback. T-Mark has been a longstanding member, and we deeply appreciate this partnership. As you know, we continually explore ways to make the user experience even stronger. The entire Pointman team truly values your opinion, and the suggestions you and everyone at T-Mark have made along the way. We are especially pleased to see you recognize our customer service and that you've highlighted the importance we place on listening to our members. Thank you again, and we look forward to working with T-Mark for many years to come!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Angelo Marti

When compared to competitors it's not my 1st choice

Used daily for less than 6 months
Reviewed 2020-04-24
Review Source: Capterra

Pros
Any software that helps make life easier in our industry is great. The more integrations, the better.

Cons
I this case it did not directly work with our pricing software so we ended up with a competitor FieldEdge

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Joseph Gili

Our overall experience as a company has been GREAT, we can't think of one complaint as a company.

Used daily for less than 6 months
Reviewed 2017-05-18
Review Source: Capterra

Pros
The software set up can be learned easily. Everything you need is accessible in one screen. If you want to access any one item individually you can. The software allows you to email an invoice directly to a customer which in turn can assist with saving time folding invoices into an envelope, time in the post office and money on postage. The invoice you get to set up looks very professional it basically looks like you uploaded your own invoice which came from a printing company, which also is a savings feature. You get to create an invoice which as mentioned, can be emailed, printed and saved. When you order 100 professionally created invoices from a printing company this costs you money. In small businesses, especially a business starting up these are great features. You can save even more time and money using this software, you can run a payment right from the software, the savings with using the credit card live processing feature allows you the flexibility of saving money on the software. Software can be very costly to a small business owner, especially a new business owner. We are a new company with years and years of customer service, this software has a feature where you can get assistance via a chat accessible right from your software screen. The customer service you will receive using Field Nimble software is superior. You will never be alone using this software, you will never be left on hold forever waiting for support, Field Nimble cares about their customers!

Response from Field Nimble


Joseph,
Wow! We're blown away by your kind words and so happy that you and your team are having such great success using Field Nimble! We promise to keep taking suggestions and helping wherever possible! Thanks again for being a part of the Field Nimble family!
The Field Nimble Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Pointman features

API
Activity Dashboard
Activity Tracking
Billing & Invoicing
Real Time Data
Third Party Integration

Audit Trail (306 other apps)
Auditing (353 other apps)
Automatic Notifications (508 other apps)
Compliance Management (370 other apps)
Customizable Reporting (400 other apps)
Data Import/Export (380 other apps)
Document Management (302 other apps)
Document Storage (305 other apps)
Inventory Management (408 other apps)
Inventory Tracking (322 other apps)
Monitoring (294 other apps)
Real Time Reporting (284 other apps)
Reporting & Statistics (498 other apps)
Workflow Management (409 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Pointman

Key features of Pointman

  • Activity dashboard
  • Activity tracking
  • Application integration
  • Automated scheduling
  • Billing & invoicing
  • Check processing
  • Contract management
  • Custom fields
  • Customer database
  • Customizable fields
  • Customizable templates
  • Dispatch management
  • Document templates
  • Electronic payments
  • Electronic signature
  • Estimating
  • GPS
  • Group scheduling
  • Invoice management
  • Invoices
  • Job management
  • Job tracking
  • Location tracking
  • Maintenance scheduling
  • Partial payments
  • Progress tracking
  • Proposal generation
  • Quote management
  • Real time data
  • Real time monitoring
  • Real time updates
  • Scheduling
  • Search functionality
  • Service history tracking
  • Status tracking
  • Tags
  • Task planning
  • Task scheduling
  • Task tracking
  • Technician management
  • Template management
  • Third party integration
  • Work order management
View All Features

Benefits

Pointman is available as a native mobile application on iOS, providing users the flexibility to manage customers, employees and work orders on-site and on the move.

Users can create unlimited custom fields with the Pointman system, allowing users to track information which is most relevant and appropriate to them.

Pointman includes advanced tagging technology, enabling users to mark words and phrases in order to help locate information quickly in the future.

Users can build their own price book or import a purchased price book from a national provider to ensure an effective and efficient invoice process.

Pointman supports integration with popular applications like QuickBooks, Gmail and Google Calendar to help users manage field service tasks more effectively and efficiently.