Pointman Pricing, Features, Reviews & Comparison of Alternatives

Pointman

Field service management software for SMBs

4.94/5 (16 reviews)

Pointman overview

Pointman (formerly Field Nimble) is a mobile field service management system that offers small residential contractors a single and centralized platform from which to manage field service operations. Incorporating features such as smart scheduling, real-time dispatching, aesthetic proposals and quotes as well as effective work orders and invoicing, Pointman aims to provide HVAC, plumbing and electrical contractors with a powerful yet simple field service management solution.

Pointman enables users to manage customers by recording and tracking all customer information and contact details. With fully searchable custom fields and tags alongside on-site photo capture ability, Pointman allows users to create and track customer profiles and properties easily. Besides customer management, Pointman equips users with the tools to manage employees with on-boarding and grouping tools. Users can also track employee locations and status in real time as well as record time punches from the field. Pointman facilitates scheduling and dispatch services with an intelligent job dashboard and calendar, real-time mapping and automatic task list creator for unscheduled work or unassigned work.

With Pointman, users can also manage proposals, work orders, invoices and payments. Pointman’s unique proposal system allows users to create and customize proposal templates, capture electronic signatures and track rejected proposals. On proposal approval, Pointman can generate electronic work orders and customizable invoices quickly and accurately. To streamline the payment process, Pointman enables users to capture credit cards and process checks on-site in real time.
pointmanhq.com

Pricing

Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Pointman screenshot: Track customer & contact details for individuals & propertiesWhat is Field Nimble?Pointman screenshot: Record and track jobs notesPointman screenshot: Generate proposals on-site through iPad or iPhonePointman screenshot: Schedule services & dispatches with the smart dashboard3 Minute Overview of Field Nimble

Pointman reviews

Excellent
15

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.8
  4.7
  5.0
Joseph Gili

Our overall experience as a company has been GREAT, we can't think of one complaint as a company.

Used daily for less than 6 months
Reviewed 2017-05-18
Review Source: Capterra

The software set up can be learned easily. Everything you need is accessible in one screen. If you want to access any one item individually you can. The software allows you to email an invoice directly to a customer which in turn can assist with saving time folding invoices into an envelope, time in the post office and money on postage. The invoice you get to set up looks very professional it basically looks like you uploaded your own invoice which came from a printing company, which also is a savings feature. You get to create an invoice which as mentioned, can be emailed, printed and saved. When you order 100 professionally created invoices from a printing company this costs you money. In small businesses, especially a business starting up these are great features. You can save even more time and money using this software, you can run a payment right from the software, the savings with using the credit card live processing feature allows you the flexibility of saving money on the software. Software can be very costly to a small business owner, especially a new business owner. We are a new company with years and years of customer service, this software has a feature where you can get assistance via a chat accessible right from your software screen. The customer service you will receive using Field Nimble software is superior. You will never be alone using this software, you will never be left on hold forever waiting for support, Field Nimble cares about their customers!

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Joshua Botkins

Absolutely incredible software. The support is second to none. Highly recommend!

Used daily for 6-12 months
Reviewed 2017-10-10
Review Source: Capterra

Better field management all around. I did a fair amount of research on field management software companies, probably did a weeks worth of reading reviews before I made my decision to go with Field Nimble. The ease of managing my field services. This software has lightened my paper trail tremendously. Before I used Field Nimble I did all my receipts and invoicing out of a notebook. This software has all the features a field service company could ever ask for and they are always adding new and approved updates. From customer management to dispatching the simplicity couldn't be more simple. My customers are always impressed by the clarity and appearance of my invoices. The best feature is the customization of the software to tailor it to my business and industry. I have been thoroughly impressed by the response time from the customer service representatives. The developers of this software has also contacted me to answer and questions or resolve issues! Now that's impressive! Running a business you need a field management software that is reliable and a support group behind that software that's just as reliable and Field Nimble offers only the best.

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Tara Wood

Still Going Strong

Used daily for 6-12 months
Reviewed 2018-12-28
Review Source: Capterra

Overall we still love this product. The price is reasonable, Billing is easy, And i love that they ask for our opinions before making any changes. I have been asked a couple times to join in on discussions about coming changes and they have listened to everything i have asked, and are willing to make changes to theprogram to suit our company better. THIS is a great program, Ran by an even better team of people who work there. The new updates are great! Just keeps getting better. And still so simple to use, even with some changes.

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Stefanie Perry

Great product & Excellent support!

Used daily for less than 6 months
Reviewed 2018-08-29
Review Source: Capterra

They have been so great to work with on every aspect. I can't say enough good about my experience with them.After being introduced to Field Nimble by Pointman, I could tell they had a great product that would benefit my company. My next concern was the onboarding & training. I have tried to work with 3 other field management software companies, but their training & support was inadequate and we never got through the transition from manual field management. Customer representatives assured me they would make sure we had the training we needed to implement their product...And they followed through! The Pointman team has been extremely helpful as we've transitioned to their software & that stands out the most. The software itself has so many useful tools & features & is saving our team a lot of time...and time is money! So grateful to have found this product/company.

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Steve Barlog

Field Nimble

Used daily for 1-2 years
Reviewed 2018-08-24
Review Source: Capterra

We have now been able to stop using paper forms that require back office invoicing. The invoices can be sent at the same time the work order is completed!Ease of use compared to more complicated programs. Simplicity for the tradesman to adapt to from paper forms. Customer Service when addressing any issue regarding the program. Excellent response time either by phone or e-mail!

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Pointman pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Choosing Pointman means you want to grow your business. If you're just starting out, our Solo plan is perfect to get you up and running for free! As you work with the Pointman team, we'll help you toward Growth so you can realize your full potential!

Pointman features

Activity Dashboard
Activity Tracking
Custom Fields
Invoice Management
Real Time Data
Third Party Integration

API (417 other apps)
Audit Trail (172 other apps)
Auditing (256 other apps)
Automatic Notifications (316 other apps)
Compliance Management (195 other apps)
Customizable Reporting (248 other apps)
Data Import/Export (243 other apps)
Document Storage (182 other apps)
Inventory Management (194 other apps)
Inventory Tracking (197 other apps)
Monitoring (185 other apps)
Multi-Location (163 other apps)
Reporting & Statistics (223 other apps)
Workflow Management (209 other apps)

Additional information for Pointman

Key features of Pointman

  • Scheduling
  • Dispatch management
  • Technician management
  • Billing & invoicing
  • Customer database
  • Job management
  • Maintenance scheduling
  • Quote management
  • Estimating
  • Service history tracking
  • Electronic signature
  • Contract management
  • Activity tracking
  • Job tracking
  • Progress tracking
  • Task tracking
  • Status tracking
  • Customizable fields
  • Custom fields
  • Search functionality
  • Activity dashboard
  • Task planning
  • Task scheduling
  • Tags
  • Automated scheduling
  • Real time monitoring
  • Real time data
  • Real time updates
  • Proposal generation
  • Template management
  • Customizable templates
  • Document templates
  • Work order management
  • Invoice management
  • Invoices
  • Electronic payments
  • Partial payments
  • Check processing
  • Group scheduling
  • Application integration
  • Third party integration
  • GPS
  • Location tracking
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Benefits

Pointman is available as a native mobile application on iOS, providing users the flexibility to manage customers, employees and work orders on-site and on the move.

Users can create unlimited custom fields with the Pointman system, allowing users to track information which is most relevant and appropriate to them.

Pointman includes advanced tagging technology, enabling users to mark words and phrases in order to help locate information quickly in the future.

Users can build their own price book or import a purchased price book from a national provider to ensure an effective and efficient invoice process.

Pointman supports integration with popular applications like QuickBooks, Gmail and Google Calendar to help users manage field service tasks more effectively and efficiently.