Jobber vs BigChange

QuickBooks Enterprise

FreshBooks

NetSuite

QuickBooks Desktop Enterprise is an accounting software for small businesses which provides users with real-time access to customer, employee, and vendor information. The software includes tools for managing inventory, shipping, sales orders, pricing, tasks, invoicing, reporting, and more.

FreshBooks is accounting software that helps small business perform accounting tasks, conduct invoicing, manage expenses, and more.

NetSuite is an AI-powered cloud-based business management suite. It helps organizations streamline their operations and gain real-time insights into their performance. The suite caters to a range of industries such as manufacturing, retail, and professional services.

Co-Owner

So be aware of this practice and expect nothing but crappy customer service (took [SENSITIVE CONTENT] the Manager 16 days to get back to me).

Secretary

Very little issues and even if you do encounter a problem, Jobber's customer service is quick & friendly to get everything back up & running

Owner/Director of Marketing

We really appreciate the care & dedication Jobbers team takes to ensure their customers are well taken care of, & that the program runs as efficiently as possible.

Join over 250,000 home service pros using Jobber. We make it easy to schedule appointments, quote, invoice, and get paid faster. Organize your field service business and impress your clients - get started today.

Access Controls/Permissions

Accounting

Accounting Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Appointment Management

Appointment Scheduling

Asset Tracking

Assignment Management

Attendance Tracking

Audit Management

Audit Trail

Automated Quoting

Automated Scheduling

Automatic Backup

Availability Management

Barcode/Ticket Scanning

Bid Management

Billing & Invoicing

Billing Portal

Budgeting/Forecasting

Calendar Management

Calendar Sync

Campaign Analytics

Campaign Scheduling

Change Order Management

Checklists

Chemical Usage Tracking

Click Tracking

Client Database

Client Management

Client Portal

Client Tracking

Comment Library

Commercial

Commercial/Industrial

Commercial Inspections

Commercial Properties

Communication Management

Confirmations/Reminders

Contact Database

Contact Management

Contract/License Management

Contractor Database

Contractor Management

Cost Database

Cost Estimating

Cost Tracking

Credit Card Processing

Customer Database

Customer History

Customer Management

Customer Portal

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Invoices

Customizable Reports

Customizable Templates

Dashboard

Data Capture and Transfer

Data Import/Export

Data Synchronization

Digital Signature

Discount Management

Dispatch Management

Document Imaging

Document Management

Document Storage

Drag & Drop

Driver Management

Dynamic Content

Electrical Estimating

Electronic Payments

Electronic Signature

Email Campaign Management

Email Management

Email Marketing

Email Templates

Email Tracking

Employee Database

Employee Management

Employee Scheduling

Engagement Tracking

Equipment Tracking

Estimating

Event Triggered Actions

Expense Tracking

Facility Scheduling

File Storage

Financial Management

Fleet Management

For AEC Industry

For Arborists

For Carpet Cleaners

For Commercial and/or Industrial Electrical Contractors

For Field Service

By industry, Jobber reviewers are most commonly professionals in construction (41%). The most frequent use case for Jobber cited by reviewers is scheduling (58% of reviewers).

Users and use cases

Some users say Jobber’s scalable features and transparent pricing offer good value, and reviewers appreciate the free trial. However, some users report steep price jumps, costly upgrades, and frustration with currency charges and limited lower-cost options.

Value for money

The Jobber integration most frequently cited by reviewers is QuickBooks Online, an accounting product rated 4.2 out of 5 for its integration with Jobber.

Integrations

Jobber is a field service management tool with key features that include quotes and estimates, scheduling, billing and invoicing, mobile access, calendar management, customer database, and more.

Jobber

Web-based

iPhone

Linux

iPad

Android

Windows

Housecall Pro

ServiceTitan

Service Fusion

Workiz

ZenMaid

Service Autopilot

Tradify

Google Workspace

Arborgold

Aspire

ServiceM8

Buildertrend

SingleOps

GorillaDesk

Core - Individual

Connect - Individual

Grow - Individual

Connect - Teams

 Grow - Teams

Plus- Teams

Limited and rigid reporting

President

Unfortunately none of our reports are able to filter by ja specific a state/ area if you service multiple areas.

Owner

This software has zero job costing reports.

62% of reviewers feel negative about Jobber’s reporting capabilities. Users say the available reports are too basic, lack customization, and do not provide the depth needed for detailed analysis. Reviewers indicate difficulties in filtering data, tracking specific metrics, and exporting reports in usable formats. Some users mention that essential reports for job costing, sales commissions, and year-over-year comparisons are missing. They feel the limited reporting options hinder their ability to make informed business decisions and require manual workarounds.

Unreliable data syncing

The auto-sync between Jobber and Quickbooks Online doesn't always work, so we have to manually update systems to make sure it's up to date.

Actively acknowledging and endorsing the false and/or misleading information on their webpage regarding 2-way sync between it and the accounting software QuickBooks.

54% of reviewers feel negative about Jobber’s syncing features. Reviewers report frequent issues with syncing data between Jobber and accounting platforms like QuickBooks and Xero. Users say that auto-sync does not always work, leading to manual updates and errors in client information. Some reviewers mention that changes made after initial syncs require intervention from support or developers. They indicate that syncing problems disrupt workflows, cause data inconsistencies, and create additional administrative burdens.

Costly credit card processing

The companies major claim is to help small business but they rob you blind in overly expensive monthly fees and payment processing.

53% of reviewers feel negative about Jobber’s credit card processing. Users express frustration with high transaction fees, inability to automatically pass fees to clients, and lack of flexibility in choosing payment processors. Reviewers say reconciling payments is complicated due to the way fees are handled and reported. Some users mention difficulties with storing client card information, handling overpayments, and managing account credits. They indicate that these limitations increase administrative work and add unexpected costs to their operations.

Frequent bugs and glitches

65% of reviewers feel negative about Jobber’s bugs and issues. Reviewers report experiencing glitches, slow loading times, and occasional app crashes that disrupt daily operations. Some users say recurring problems with timers, notifications, and connectivity require frequent corrections and can be frustrating. They indicate that resolving issues with support can be slow, especially for users in different time zones. Reviewers mention that technical problems sometimes lead to confusion, lost productivity, and additional administrative work to fix errors.

Payment processing frustrations

Owner and Operator

Not all the time but every now and then it takes a whole day longer to get the funds when receiving an electronic transaction.

The "Policies" regarding payments all the way around, disputes and how they handle 3rd party vendors is disgraceful.  

54% of reviewers feel negative about Jobber’s payment processing. Users report delays in receiving funds, high processing fees, and confusing refund policies. Some reviewers say partial payments, deposits, and recurring payments are cumbersome or poorly documented. They indicate that integration with accounting software can be misleading, and limitations in customizing payment workflows create daily frustrations. Reviewers mention that customer support is often unhelpful when resolving payment-related issues, and some feel misled by trial and refund policies.

Centralized business organization

98% of reviewers feel positive about Jobber’s organization features. Reviewers appreciate how the software consolidates scheduling, job allocation, and team management into one platform, making it easier to keep everyone on the same page. They indicate that having all data and tasks in a clear, accessible layout streamlines workflows and boosts efficiency. Users say the organizational tools help them save time, reduce stress, and maintain professionalism. Some reviewers find that Jobber supports both small and large teams in staying organized, and they value the improved communication and coordination it brings to their operations.

Intuitive user interface design

I love the fact that it's very user friendly and makes my day to day a lot easier.

96% of reviewers feel positive about Jobber’s user interface. Reviewers appreciate the clean, user-friendly design that makes navigation straightforward for all team members. Users say the interface is easy to learn, even for those with limited technical experience, and that it simplifies daily operations. Some reviewers find that the intuitive layout reduces the time needed for training and onboarding new staff. They indicate that the clear presentation of tasks and information helps them stay organized and efficient, contributing to a smoother workflow and a more enjoyable user experience.

Continuous product enhancement

93% of reviewers feel positive about Jobber’s updates and improvements. Reviewers appreciate that the company regularly releases new features and enhancements based on user feedback. Users say they notice ongoing efforts to address issues and add value, which helps their businesses grow and adapt. Some reviewers find that Jobber’s responsiveness to suggestions and commitment to improvement make the software more practical and relevant over time. They indicate that frequent updates help streamline processes and keep the platform aligned with evolving business needs.

Operations Manager

It has helped us organize and manage key parts of our business, from customer requests and quotes to scheduling, jobs, and invoicing.

Lead Developer

Jobber provides a great customer management system to allow for jobs to be easily booked online and streamline the booking process for service-based businesses

We use it to manage requests, quotes, jobs, scheduling, invoices, and customer records, so it helps keep the entire workflow organized from first contact through completion.

We use the auto invoicing for some clients which makes billing a breeze, though the invoicing process for others who don’t wish to store a card on file is also super easy and allows us to create personable emails to go along with each invoice.

administrative assistant

Adjusting weekly work schedules isn’t enough, I need to be able to enter specific unavailable times (such as appointments, time off, or partial-day blocks) for each team member and have those blackout periods automatically appear and prevent conflicts on the Jobber scheduling calendar.

Jobber is amazing and a vital part of our business because it helps us with: invoicing, quoting, receiving payments, sending invoices and quotes using the automations they provide.

Marketing Manager

Not being able to do time blocks that allow a reminder text/email, not being able to have time blocks at all, quickbook integration messes up frequently, more quote templates, more backend personalization

General Manager

The biggest limitations for us are customization boundaries inside the quote templates and certain workflow areas that don’t go as deep as larger field-service CRMs.

Dispatcher

When a customer get's financing, the whole process from creating invoice to applying payment is handled by Jobber, which actually complicates things a bit, cause you're unable to use your regular invoicing process.

Customer care specialist

It has helped us stay organized, look more professional, and improve cash flow. If you run a service-based business and want to simplify scheduling and invoicing while improving customer experience, Jobber is a solid choice.

Admin

Everything is in one place — schedules, notes, photos, crew updates — so our whole team stays on the same page without constant texts or phone calls.

This gives clients the opportunity to set up a payment plan with us, and it helps us clearly track how much they’ve already paid and how much they still owe.

I really like Jobber’s new feature that shows the status of a payment and lets me see exactly when it will be deposited into our bank account.

The Client Hub is a game changer by giving customers 24/7 access to their invoice history, quotes, and before and after photos.

Office Administrator

Cost. 2. When current customers fill out our request form, if their name is slightly different, it creates a duplicate client. If the address is slightly off, it creates a duplicate address.

Licensed Electrical company

As a growing electrical company, we’re constantly juggling quotes, scheduling, invoicing, and client communication — and Jobber brings all of that into one place.

Scheduling recurring clients, sending quotes, converting them to jobs, and invoicing is all in one place which saves a lot of time.

They have made it so easy for me to communicate with clients, collect payments, schedule my team, and they have amazing customer support.

Jobber vs BigChange Comparison (2026)

Jobber

BigChange

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives