MasterControl Quality Excellence vs TrackWise

KAWAK

Isolocity

SafetyCulture

kawak is a business management and document control solution that helps businesses manage audits, equipment, risks, human talent, and more from a centralized platform. It allows staff members to utilize the built-in customer service module to set up PQRS

Isolocity is a top-rated, cloud eQMS that digitizes compliance and eliminates paperwork. Deploy ISO, GMP, and FDA standards in as little as 30 days. Automate document control, CAPA, audits, and inventory to cut required resources by up to 50%. Integrates with SharePoint, Shopify, and ERPs.

SafetyCulture is a cloud-based inspection solution that allows users to conduct inspections, capture issues, and manage corrective actions across their organization. The platform's drag-and-drop template builder makes it easy to convert existing paper checklists or Excel spreadsheets into smart, customizable inspection forms. Users can add logic to these forms to streamline the inspection process by showing or hiding fields based on responses.

Assistant Director of PI & Regulatory Compliance

The support team has been incredible in both my transition, as well as our transition from 2018.3-2023.3.

IT Analyst

I have been working with MasterControl since 2/2011, v9.3.  I cannot say enough about the support I have received over the years - you have an excellent team and I am grateful to them for all of their help.  

The MasterControl Quality Management System (QMS), called "MasterControl Quality Excellence", enables companies to eliminate their paper-based quality processes, while increasing their efficiency in compliance.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Approval Process Control

Archiving & Retention

Audit Management

Audit Planning

Audit Trail

Automated Scheduling

Bills of Material

Business Process Control

Change Management

Collaboration Tools

Commenting/Notes

Communications Management

Complaint Management

Compliance Management

Compliance Tracking

Corrective and Preventive Actions (CAPA)

Cost Tracking

Customer Complaint Tracking

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Security

Data Visualization

Defect Tracking

Design Management

Digital Signature

Document Automation

Document Capture

Document Check-in/Check-out

Document Coding & Control

Document Generation

Document Management

Document Review

Document Storage

Document Templates

Electronic Signature

Email Alerts

Environmental Compliance

Equipment Management

FDA Compliance

Feedback Management

File Sharing

For Engineering Documents

Forms Management

Full Text Search

Incident Management

Internal Controls Management

Inventory Management

ISO Compliance

ISO Standards Management

Issue Management

Issue Tracking

Maintenance Management

Mobile Access

Monitoring

Multi-Location

Nonconformance Tracking

Operational Risk Management

Order Management

Predictive Analytics

Prioritization

Product Data Management

Production Scheduling

Project Management

Quality Assurance

Quality Control

Quality Management

Real-Time Data

Real-Time Reporting

Real-Time Updates

Reminders

Reporting/Analytics

Reporting & Statistics

Response Management

Revision History

Risk Analysis

Risk Assessment

Risk Management

Risk Reporting

Risk Scoring

Root Cause Analysis

Routing

Safety Management

Scheduling

Search/Filter

Secure Data Storage

Status Tracking

Supplier Management

Supplier Quality Control

Task Management

Third-Party Integrations

Traceability

By industry, MasterControl Quality Excellence reviewers are most commonly professionals in pharmaceuticals (34%). The most frequent use case cited by reviewers is document management (70%).

Users and use cases

MasterControl Quality Excellence is a document management tool with key features that include document storage, electronic signature, version control, access controls, and corrective and preventive actions (CAPA), and more.

MasterControl Quality Excellence

Web-based

Android

iPhone

iPad

TrackWise

Octave Reliance

Qualio

Ideagen Quality Management

Greenlight Guru

QCBD

QT9 QMS

Qualityze Suite

Basic

Standard

Complete

Frequent bugs disrupt workflow

International QA System Administrator

Too many bugs in necessary utilities like Action Items and Extension Requests, Management of Change module not up to our quality standards, Jreports are very user unfriendly

Lead IT for Quality Systems

We have experienced issues and unfortunately some that have been repeated causing the business to loss confidence in the platform and the control / verification of updates.

77% of reviewers feel negative about bugs and issues in MasterControl. Some users report encountering frequent defects in key modules, which disrupt daily operations and reduce confidence in the platform. Reviewers mention that unresolved bugs and incomplete configurations can hinder full use of functionalities and create risks for data integrity. They find that technical support sometimes struggles to address recurring problems promptly, leading to frustration. Users say these issues make it difficult to maintain smooth workflows, especially in regulated industries where reliability and traceability are essential.

Complex and unintuitive navigation

Quality Assurance Officer

It's hard to navigate to items that you want to view such as training history, past exam results, document history.

Manufacturing Process Engineer

Getting to the point of navigating through documents can be a little confusing.-Buttons on upper left-hand side of screen provide little direction towards where they navigate the user to.

52% of reviewers feel negative about MasterControl’s user interface. Some users find the navigation confusing, with too many tabs and a lack of intuitive organization, making it challenging to locate documents or complete tasks efficiently. Reviewers indicate that reporting tools and forms are clunky and not easily customizable, which complicates data extraction and user adoption. They say that new users, in particular, face a steep learning curve, and that the interface can feel outdated and cumbersome, requiring additional training to use effectively.

Streamlined regulatory compliance

Quality Assurance Manager

Easy to validate and great for compliance

Training Compliance Specialist

It allows us to maintain compliance via the pre-validated software.  

96% of reviewers feel positive about MasterControl’s compliance and validation capabilities. Users report that the system simplifies meeting regulatory requirements through pre-validated software and automation, reducing manual work and ensuring data integrity. They appreciate having a centralized platform that supports industry standards like ISO 13485 and FDA compliance, which helps them prepare for audits and regulatory inspections. Reviewers indicate that features such as electronic signatures and out-of-the-box compliance tools make it easier to maintain control and confidence in regulated environments, contributing to improved business efficiency and regulatory readiness.

Integrated quality management tools

QA Manager

It helped to get our quality to a higher level

Quality Engineer

I love that MasterControl works toward being a one stop shop for everything quality.

91% of reviewers feel positive about MasterControl’s quality management features. Some users report that the platform brings together various quality processes, such as complaint management and change control, into a single, accessible system. Reviewers appreciate the ability to standardize quality practices globally and value the ease of managing documents and tracking quality events. They find the system adaptable for different industries and company sizes, and note that ongoing improvements and remote accessibility further support their quality objectives. Users say these features help them maintain high standards and streamline their quality operations.

Responsive customer support team

89% of reviewers feel positive about MasterControl’s customer support. Reviewers indicate that the support team is proactive, responsive, and dedicated to resolving issues quickly. Some users say they receive clear guidance during implementation and ongoing use, and value the availability of live support for troubleshooting. They mention that customer feedback is taken seriously, with enhancements often based on user suggestions. Users appreciate the consistent assistance provided during transitions and upgrades, and many feel that the quality of support contributes to their confidence in using the platform for critical business operations.

Qa specialist

This gives our company the ability to keep track of documents, training, investigations, and other forms and records to ensure quality at our organization.

Sr QA Specialist

Example, customization of task list, adding a star to favorite your documents from the document list instead of the infocard, not having a prefiltered supplier list, or even favoriting the most recent version of the document and making that a dynamic link not static with the version favorited.

Sr. Manager, SQA

The Process module is highly powerful for organizations with the expertise to build and maintain custom business processes with web technology (HTML, JS, CSS); otherwise, support or pre-built templates are typically required to get the most out of it.

Sr Document Control Specialist

MasterControl offers a perfect range of modules that focus on the quality compliance needs for our company including document management, learning management, change control and supplier management.

IT QMS Software Administrator

The performance on "on prem" version, pdf publishing time and constant issues with pdf not beeing generated, issues with custom forms created by MC.

Senior Manager of Quality Systems

Overall, the system has many bells and whistles: Enhanced Search, which includes a full text search, linking to related documents, custom approval workflows, and control of which users can view, create, revise and approve documents.

IT Senior Application Specialist

What I liked most about MasterControl Quality Excellence is its strong focus on compliance and its ability to streamline collaboration across teams.

QA Specialist

MasterControl Qx excels at digitalizing quality processes, reducing reliance on paper, and helping organizations remain in compliance with regulatory standards

eQMS Coordinator

Document management - being able to configure Qx workflows so that the documents can automatically be routed to correct departments for approval

With the cloud and licensing model changes, we've seen a dramatic increase in licensing fees, while simultaneously losing the ability to implement custom solutions and assign user rights freely.

Historically, with on-prem deployment and concurrent licensing, the system provided good value for money as it offered more flexibility in using the system and designing custom integrations.

Additionally, some modules still show occasional bugs or inconsistent behaviors that slow down daily operations and require follow‑up with support.

The move to cloud hosting reduces flexibility, eliminates some custom integration options, and forces design decisions around licensing rather than usability.

Director

The ability to capture multiple quality modules in a single solution.

Jr MasterControl Sys Admin

Some of the pain points are the cost of licensing, not having the ability for multiple collaborators to edit the same document simultaneously, and search functionality being tough for users who aren't as familiar with document numbers/names.

Implementation can also be time‑consuming due to the complexity of the platform and the level of coordination needed across teams.

QA Compliance Specialist

You can assign custom fields to further organize the infocards, and find time to search for what you need.

Features like interconnectivity between modules and a few extra navigation steps make the documents side a bit of a learning curve.

Project Manager

AQEM still is very limited in functionality and features, which is almost impossible to build the forms/workflows that work for my company.

Sr. Director, Quality Assurance

AQEM is a huge step forward in a fit-for-purpose eQMS and having Insights as a real-time data analytics tool is a great addition.

Overall, I am very pleased with MasterControl Quality Excellence and its ability to effectively manage documents and retain compliance.

Manager of Post Market Complaints

I know it has a lot of potentials but the way the complaint module is built limits a fast growing group like mine to properly manage our complaints.

Reliable system that keeps our company in a validated quality state and allows easily accessibility to data quickly

Associate director of quality

As a Quality Director in the medical devices industry, I’ve overseen the use of MasterControl’s Qx platform for document control over the past year.

Science and regulatory Quality Manager

All quality system modules under one banner makes everything simplier and more cost effective.a one stop shop for everything QMS

Quality Compliance

MasterControl enables quality professionals the ability to do information technology initiatives with minimal support from information technology / systems

However, the platform could benefit from improved usability, quicker bug resolution, and more competitive pricing.

MasterControl Quality Excellence vs TrackWise Comparison (2026)

MasterControl Quality Excellence

TrackWise

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives