ORCA - 2026 Pricing, Features, Reviews & Alternatives

ORCA is a comprehensive service management platform for the facilities service market. It is designed around modular cloud-based software as a service architecture that drives operational performance. The solution addresses the needs of facilities management companies, field service contractors, equipment manufacturers, asset dealers and specialized sectors including healthcare, theatre and entertainment, and specialist cleaning operations.

The platform offers an extensive suite of integrated modules for quotation management, reactive job handling, planned preventive maintenance and comprehensive asset management. It supports digital templates and checklists to standardize operational processes. The contractor management module delivers oversight of service providers with performance monitoring tools. Compliance tracking enables stakeholders to ensures regulatory adherence and a scheduling module allocates resources. The system incorporates QR code driven asset identification and tracking, mobile accessibility for field technicians and a customer portal that delivers real time visibility. Additional capabilities include key performance indicator dashboards for performance visualization, invoicing functionality, timesheet and cost tracking for financial oversight and a golden thread of centralized asset records to track downtime, performance and reliability across operations.

An open integration framework connects existing tools, data sources and workflows through an application programming interface. Business intelligence integration enhances reporting and analytics. The platform maintains compliance with data protection standards including the general data protection regulation and an ISO standard for information security management certification. Low code configuration options enable rapid adjustment of workflows without extensive development resources.