Refund Retriever Pricing, Features, Reviews & Comparison of Alternatives

Refund Retriever

Free, fast, and automatic FedEx & UPS shipping refunds

4.88/5 (51 reviews)

Refund Retriever overview

What is Refund Retriever?

Shipping is a big expense for most companies, some companies live or die by how much they can save on shipping. Refund Retriever was started in 2006 with the mission to save money for you.

We audit your shipments and the credit goes directly to your FedEx/UPS account. Our fee is a percentage of the amount refunded. The majority of companies are just leaving this money behind. We can save your company 2 - 7% on your yearly shipping spend.

We have tons of reports and analytics to help you further understand where your money is being spent and how to save more. Ever wonder if that next day air package could be sent via Ground for less cost and still arrive the same time, we can tell you this.
www.refundretriever.com

Pricing

Pricing options
Free trial
Value for money
View Pricing Plans

Business size

S
M
L

Markets

United States

Supported languages

English
Refund Retriever screenshot: Example ReportsAutomatic UPS & FedEx GSR Service Failure RefundsRefund Retriever screenshot: Example Report Cost Per Pound ShippedRefund Retriever screenshot: Your partners love Refund Retriever.Refund Retriever screenshot: Tons of reports and analytics.  Discount rates, accessorial fees, damaged packages and much more!Refund Retriever screenshot: FedEx and UPS Refunds (GSR)Refund Retriever screenshot: Does your company use FedEx or UPS? Why is shipping so expensive?How Refund Retriever Works

Refund Retriever user reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.8
  4.8
  4.7
Daniel Stenson

Absolute must-use

Used daily for 6-12 months
Reviewed 2019-09-18
Review Source: Capterra

RR audits our UPS invoices and makes sure every package was delivered on time, per their guaranteed service levels. If a shipment was late, we are entitled to a credit, but we have to ask for it, and we ship too many packages to monitor every single one. Their software has allowed us to save a non-trivial amount on our annual freight expense.

Pros
Implementation took less than ten minutes. They audit every single one of our shipments, which would be impossible for us to do manually, and I'm confident that we have received every service refund we were eligible for. They only charge a portion of what they recover for us, so I have zero stress about paying for something we're not using. As an added bonus, they have super in-depth reports that allow me to analyze the notoriously unhelpful invoices from our third-party shippers. I have only required customer service two or three times since starting to use them but their responses have been immediate and completely helpful. I have only positive things to say about RR!

Cons
I have literally zero complaints, which may be a first for me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Carol Kufeldt

You won't be sorry!

Used occasionally for 6-12 months
Reviewed 2019-08-20
Review Source: Capterra

Pros
Refund Retriever gets your refunds with basically no extra work for you!

Cons
There isn't anything not to like! Why can't I leave this blank? This field is becoming the worst thing about the software and it has nothing to do with it!!!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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troy staley

Great idea

Used daily for less than 6 months
Reviewed 2019-09-11
Review Source: Capterra

Total waste of time, but the concept was really good.

Pros
Fantastic concept. It could have been a great way to get some money back from fed ex without a ton of hassles and runaround from them like they do on every claim, etc...

Cons
never worked. the company who did this seemed to "forget" what they were doing. Never answered any emails or got a single return and we know some of them should have.

Response from Refund Retriever


I am sorry for the lack of communication on our part. That falls on me. I looked through our email history and see there was one invoice that we voided, and I apologize for the experience you had as it is not typical of how I operate my company.

Feel free to contact me at brian@refundretriever or 800-441-8085 if there is anything we can help with in the future. Brian C. Gibbs

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Mike Morris

RR saves us $20,000 annually!

Used daily for 1-2 years
Reviewed 2020-07-20
Review Source: Capterra

Pros
[SENSITIVE CONTENT HIDDEN] and the team at Refund Retriever do more than just manage deliveries made out of their guaranteed window. [SENSITIVE CONTENT HIDDEN] helped us negotiate our rates down which is going to save us about $20,000 this year alone. Thank you [SENSITIVE CONTENT HIDDEN] and Refund Retriever!

Cons
I have no cons as this product works like it is supposed to and it was easy to impliment!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Richard Loch

Easy to Use

Used daily for 1-2 years
Reviewed 2019-10-23
Review Source: Capterra

It will streamline your efforts in your business to not have to manage that part of it.

Pros
I am a one man show in my independent Mail Center. This takes a huge work load off my plate and its like having a employee that I don't have to manage.

Cons
Maybe a little more communication on which packages they are tracking and to what location instead of a bill with a tracking number on it. Maybe just a little more detail on the bills

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Refund Retriever pricing

Pricing options
Free trial
View Pricing Plans

NO sign-up fees
NO monthly fees
NO cancellation fees
We collect 50% of the refund, you keep 50%!

Refund Retriever features

Auditing

API (712 other apps)
Activity Dashboard (627 other apps)
Activity Tracking (347 other apps)
Audit Trail (342 other apps)
Automatic Notifications (552 other apps)
Billing & Invoicing (322 other apps)
Compliance Management (431 other apps)
Customizable Reporting (435 other apps)
Data Import/Export (413 other apps)
Document Management (359 other apps)
Document Storage (344 other apps)
Inventory Management (470 other apps)
Inventory Tracking (361 other apps)
Monitoring (324 other apps)
Real Time Data (360 other apps)
Real Time Reporting (317 other apps)
Reporting & Statistics (587 other apps)
Third Party Integration (472 other apps)
Workflow Management (462 other apps)

Videos and tutorials

Additional information for Refund Retriever

Key features of Refund Retriever

  • Late Package Refunds
  • Billing Mistake Auditing
  • Complete Shipping Analytics
  • Cost Per Pound Reports
  • Duplicate Charges Auditing
  • Incorrect Saturday Charges
  • 3rd Party Billing Monitoring
  • Gross Overcharges Monitoring
  • Non-Shipments Audting
  • Discount Summary by Service Reports
  • Overall Carrier Reliability Reports
  • Established in 2006
  • A+ Members of the Better Business Bureau
  • Money Back Guarantee
  • 100% Contingency Based
  • Bogus Address Correction Fee Auditing
View All Features

Benefits

- Takes 45 seconds to sign-up. We audit your shipments.
- All refunds applied directly to your shipping account.
- No sign-up fees.
- No automatic monthly fees.
- No cancellation fees.
- No risk. It's free to sign-up!
- Tons of free reports and analytics