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Refund Retriever Pricing, Features, Reviews and Alternatives

Refund Retriever product overview

Price starts from

0.01

Per month

What is Refund Retriever?

Shipping is a big expense for most companies, some companies live or die by how much they can save on shipping. Refund Retriever was started in 2006 with the mission to save money for you.

Key benefits of using Refund Retriever

- Takes 45 seconds to sign-up. We audit your shipments.
- All refunds applied directly to your shipping account.
- No sign-up fees.
- No automatic monthly fees.
- No cancellation fees.
- No risk. It's free to sign-up!
-? Reports and Analytics
- Lower your FedEx and UPS spend today
- Amazon Seller Reimbursements
- Carrier Contract Negotiations

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
FAQs/Forum

Training options

Videos
Webinars
Live Online

Refund Retriever pricing information

Value for money

4.7

/5

52

Starting from

0.01

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Refund Retriever features

Functionality

4.8

/5

52

Total features

12

2 categories

Most valued features by users

Data Import/Export
Exceptions Management
Cost Recovery
Shipping Optimization
Automated Claim Filing
Carrier Invoice Auditing
Package Analytics
Shipping Cost Tracking

Functionality contenders

Refund Retriever users reviews

Overall Rating

4.9

/5

52

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.47/10
Rating distribution

5

4

3

2

1

49

2

0

0

1

Pros
I wish I started sooner. I am very happy to delegate this function to dedicated professionals.

mr

mary r.

I like the outlay and ease of use. The data i am able to pull is great.

AJ

Andrew J.

I love that it's very "set it and forget it. An extremely useful tool for wholesale shippers; helps our bottom line and requires minimal effort.

RD

Robert D.

Cons
Why can't I leave this blank. This field is becoming the worst thing about the software and it has nothing to do with it.

CK

Carol K.

This way we know the software is working all the time. There was one time where the link 'failed' and our packages weren't being monitored.

MS

Matthew S.

Can't really think of anything. When I first started, I thought something was wrong, because I didn't get tons of emails or reminders about my service.

AS

Andi S.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Absolute must-use

Reviewed 3 years ago

RR audits our UPS invoices and makes sure every package was delivered on time, per their guaranteed service levels. If a shipment was late, we are entitled to a credit, but we have to ask for it, and we ship too many packages to monitor every single one. Their software has allowed us to save a non-trivial amount on our annual freight expense.

Pros

Implementation took less than ten minutes. They audit every single one of our shipments, which would be impossible for us to do manually, and I'm confident that we have received every service refund we were eligible for. They only charge a portion of what they recover for us, so I have zero stress about paying for something we're not using. As an added bonus, they have super in-depth reports that allow me to analyze the notoriously unhelpful invoices from our third-party shippers. I have only required customer service two or three times since starting to use them but their responses have been immediate and completely helpful. I have only positive things to say about RR!

Cons

I have literally zero complaints, which may be a first for me.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

You won't be sorry!

Reviewed 3 years ago
Pros

Refund Retriever gets your refunds with basically no extra work for you!

Cons

There isn't anything not to like! Why can't I leave this blank? This field is becoming the worst thing about the software and it has nothing to do with it!!!!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Great idea

Reviewed 3 years ago

Total waste of time, but the concept was really good.

Pros

Fantastic concept. It could have been a great way to get some money back from fed ex without a ton of hassles and runaround from them like they do on every claim, etc...

Cons

never worked. the company who did this seemed to "forget" what they were doing. Never answered any emails or got a single return and we know some of them should have.

Vendor response

I am sorry for the lack of communication on our part. That falls on me. I looked through our email history and see there was one invoice that we voided, and I apologize for the experience you had as it is not typical of how I operate my company. Feel free to contact me at brian@refundretriever or 800-441-8085 if there is anything we can help with in the future. Brian C. Gibbs

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy to Use

Reviewed 3 years ago

It will streamline your efforts in your business to not have to manage that part of it.

Pros

I am a one man show in my independent Mail Center. This takes a huge work load off my plate and its like having a employee that I don't have to manage.

Cons

Maybe a little more communication on which packages they are tracking and to what location instead of a bill with a tracking number on it. Maybe just a little more detail on the bills

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RR saves us $20,000 annually!

Reviewed 2 years ago
Pros

[SENSITIVE CONTENT HIDDEN] and the team at Refund Retriever do more than just manage deliveries made out of their guaranteed window. [SENSITIVE CONTENT HIDDEN] helped us negotiate our rates down which is going to save us about $20,000 this year alone. Thank you [SENSITIVE CONTENT HIDDEN] and Refund Retriever!

Cons

I have no cons as this product works like it is supposed to and it was easy to impliment!

Refund Retriever FAQs and common questions

Q. What type of pricing plans does Refund Retriever offer?

Refund Retriever has the following pricing plans:
Starting from: $0.01/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Refund Retriever?

Refund Retriever has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Refund Retriever support?

Refund Retriever supports the following languages:
English


Q. Does Refund Retriever offer an API?

No, Refund Retriever does not have an API available.


Q. What other apps does Refund Retriever integrate with?

Refund Retriever integrates with the following applications:
Adobe Commerce, Shift4Shop, SkuVault, BigCommerce, Shopify


Q. What level of support does Refund Retriever offer?

Refund Retriever offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum

Common Refund Retriever comparisons

Refund Retriever logo
ShipStation logo
Refund RetrievervsShipStation

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