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Shift4Shop
Rocket fuel for your business
(21)
Shift4Shop, formerly 3dcart, is a leading all-in-one eCommerce solution for new or existing websites. Designed for businesses of all sizes, Shift4Shop offers the industry’s most innovative tools and features, allowing merchants to sell their products everywhere and anywhere, with complete control over the look and feel of their websites. As the most powerful, secure cloud-based eCommerce solution today, Shift4Shop allows merchants to manage every aspect of their business, whether they’re selling online, in-store or on the go, with complete ease.
Typical customers
Platforms supported
Support options
Training options
Starting from
Free
Starting from
29.95
Per month
Flat Rate
Overall Rating
4.2
/5
129
Positive reviews
69
31
16
5
8
Kelly H.
Web specialist
Sporting Goods, 11-50 employees
Review source
Transcript
Kelly: Hi, my name is Kelly. I'm an e-commerce manager for miniaturestuffandthings.com. I've used Shift4Shop...
Tom K.
Used daily for 2+ years
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It is feature rich. It does everything it should, and It even has modules that can be turned on that do even more. This is an excellent shopping cart and I now have three of them. Easy to use once you get the hang of it.
There are some things I would like to add, things I consider to be basic customizations, like the ability to add flat rate shipping at different rates per product. 3D Cart has for hire programmers to do it but for a steep price. I would like more affordable customizations.
Verified reviewer
Professional Training & Coaching, self-employed
Used weekly for 6-12 months
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Well-priced service with plenty of customization options and excellent customer support!
unparalleled customization options. Solid customer support. Lots of payment gateway options. Integration with Google Sponsored, ebay, etc. Cheaper than the competition. Most importantly, the ability to tag items with metadata and key words for SEO purposes.
There's a few small glitches. Returns of individual line items is not easy. Sometimes the username/password input seems to freeze up. Knowledge base still references old platform. But overall well worth it.
Kristine L.
Wholesale, 1-10 employees
Used daily for 2+ years
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I was a 3dcart customer, and the customer service, when they were owners, was very good. They were helpful, responsive, and patient. Shift4Shop who purchased them, is a complete 180 degrees from that. From flippant responses to legitimate questions on chat to ticket responses that take 10-14 days, there is simply NO value for the money. They bought out 3dcart, did nothing to improve anything,...
What made 3dcart (bought by shift4shop) unique, was that there was a control for even the most minute function, allowing the user to have a tremendous amount of grasp of the overall customer experience. It was confusing at times, but that was offset by the relative ease of obtaining help from technical support when it got difficult.
The CRM is absolutely stupid. I would get an email from a customer, sent to my email address, but in order to reply, I had to log back into the CRM screen. It was highly inconvenient, and I far prefer Shopify's version which pushes my response via email directly to the customer. I can respond in almost real time.
Karolyn S.
Information Technology and Services, 51-200 employees
Used daily for 2+ years
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opportunity to customize is not limited. We've been using 3D cart for about 5 years. I've been mostly happy with how it works. If you have some development background, that helps but is not required. The import/export features and the ability to have control over your site is where they shine. Customer returns are off -- you can return an order easy enough, but if you're returning single line items, it doesn't work -- you have to band-aid that part. Customer service is stellar. For the price, it offers a lot of functionality and opportunity for 3rd party integrations.
the actual back end phone order/customer service/returns etc needs tweaked.
Verified reviewer
Business Supplies and Equipment, 1-10 employees
Used daily for 2+ years
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It is the ease of use which we at Ascend Tools really like. It is full of rich features like detail product listings (more than other platforms), SEO, optimization, integration with Google, ebay and others. Many modern and conventional templates; there is one for any kind of business. Almost unlimited number of payment gateways and many payment options; last one was Pay with Amazon in September 2016.
Integration with Google Sponsored product listing and upload. The customer support doesn't rest until they have answered your question.
3dCart is open to new ideas and provides a web site to enter ideas too. But they are a bit slow in bringing in at least critical features.