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ServiceTitan vs Knowify Comparison (2026)
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4.6
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Good recommendations?
ServiceTitan
4.3
(342)5
236
4
52
3
15
2
11
1
28
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Knowify
4.5
(110)5
67
4
34
3
9
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond.
For commercial subs and residential remodelers looking to run a more productive business. All-in-one solution with real-time insights.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.3
342
5
4
3
2
1
236
52
15
11
28
- Value for money
- Ease of use
- Features
- Customer support
72%
would recommend this app4.5
110
5
4
3
2
1
67
34
9
0
0
- Value for money
- Ease of use
- Features
- Customer support
76%
would recommend this appPros
“What I like most about ServiceTitan is that it gives visibility into almost every part of the business. Once your processes are set up correctly, it really helps connect the office, technicians, dispatching, billing, and reporting all in one place.”
GD
GINA D.
MANAGER
“ServiceTitan has enabled our team to work more efficiently while also providing greater visibility and improved communication for our customers. As we move further along in the integration process, we're excited about the opportunities for growth that this platform will bring to our team.”
HM
Heather M.
HR
“What I most enjoy about service titan is there large knowledge base that is updating on a regular basis, and how in their knowledge base they have links to other sources that can help as well.”
Noah J.
Director of Business Software
Pros
“ie. if we have Electrical Rough in and Schedule Electrician A and we also have phase Electrical Top out it will not automatically pull the electrician into that phase meaning there is a lot of time input to make sure the schedules are correct. ]”
TC
Taylor C.
Managing Partner
“It keeps all document numbers in order, helped with professionalism and allowed us to spend more time bidding jobs instead of on spreadsheets.”
EK
Erica K.
Chief of Admin
“The resource board is a little complicated since our project have mutliple phases that the subcontractors are responsible for and when scheduled on one item they do not go over into other phases.”
TC
Taylor C.
Managing Partner
Cons
“ServiceTitan’s support feels slow, unresponsive, and disorganized, with tickets dragging on for weeks, repeated escalations, and limited follow‑through, which is especially painful when complex glitches, billing problems, or onboarding issues are blocking day‑to‑day operations.”
Rob S.
Service Manager
“They refused to accept my cancellation for breach of contract and threatened collections if full amount isn't paid. How can I pay for something I never used?”
Erik J.
Owner
“Often we are provided with someone who is new to the software and is unable to provide us with the support and guidance we require to resolve more complex problems.”
KK
Khiana K.
Customer Service Representative and Dispatcher
Cons
“The inability to have multiple templates for proposals and also not being able to edit or change the proposal template without contacting knowify's it team.”
MS
Marie S.
Business Manager
“The bill approval integration with QB is annoying. When the bill is input into knowify it only allows the option to sync with QB or not PRIOR to the approval or rejection.”
TC
Taylor C.
Managing Partner
“The submittal process is not ideal, the flow is difficult to manage and it is lacking some functionality that would be nice to help manage the submittal process.”
GL
Geni L.
Business Manager
- Vendor responds to reviews
- Last review25 days ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features139
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Accounts Payable
- Accounts Receivable
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Scheduling
- Approval Process Control
- Attendance Tracking
- Audit Trail
- Automated Scheduling
- Availability Management
- Bid Management
- Billing & Invoicing
- Bills of Material
- Budget Control
- Budget Management
- Budget Tracking
- Budgeting/Forecasting
- CAD Tools
- CRM
- Calendar Management
- Calendar/Reminder System
- Catalog Management
- Change Order Management
- Checklists
- Chemical Usage Tracking
- Client Portal
- Client Tracking
- Collaboration Tools
- Commercial
- Commercial/Industrial
- Commission Management
- Communication Management
- Compliance Management
- Confirmations/Reminders
- Construction Breakdowns
- Construction Tracker
- Contact Database
- Contact Management
- Contract/License Management
- Contractor Database
- Contractor Management
- Cost Database
- Cost Estimating
- Cost Tracking
- Cost-to-Completion Tracking
- Customer Database
- Customer History
- Customer Management
- Customer Portal
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Dispatch Management
- Document Management
- Document Storage
- Electrical Estimating
- Electronic Payments
- Electronic Signature
- Email Marketing
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Expense Tracking
- File Storage
- Financial Management
- Fitting Management
- Fleet Management
- For AEC Industry
- For Carpet Cleaners
- For Commercial and/or Industrial Electrical Contractors
- For HVAC Companies
- For Handyman Industry
- For Lawn Care
- For Locksmiths
- For Pest Control Companies
- For Plumbing Industry
- For Residential
- Forecasting
- GPS
- Gantt/Timeline View
- Groundskeeping Management
- Historical Database
- Incident Management
- Incident Reporting
- Inspection Management
- Inventory Control
- Inventory Management
- Inventory Tracking
- Invoice Management
- Irrigation Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Kanban Board
- Labor Cost Reporting
- Labor Rates
- Lead Management
- Location Tracking
- Maintenance Scheduling
- Marketing Automation
- Materials Management
- Milestone Tracking
- Mobile Access
- Mobile App
- Mobile Signature Capture
- Monitoring
- Multi-Location
- Multiple Projects
- Offline Access
- Onboarding
- Online Booking
- Online Time Clock
- Overrun Reporting
- Payment Collection in the Field
- Payment Processing
- Payroll Management
- Percent-Complete Tracking
- Permit Management
- Pest Activity Tracking
- Pesticide Usage Tracking
- Photo Capture
- Plumbing Estimating
- Preventive Maintenance
- Price/Margin Management
- Pricing Management
- Pricing and Cost Calculations
- Production Cost Tracking
- Progress Reports
- Progress Tracking
- Project Accounting
- Project Billing
- Project Estimating
- Project Management
- Project Planning/Scheduling
- Project Scheduling
- Project Templates
- Project Time Tracking
- Project Tracking
- Projections
- Proposal Generation
- Proposal Management
- Purchase Order Management
- Qualification Tracking
- QuickBooks Integration
- Quotes/Estimates
- RFI & Submittals
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Reminders
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Rescheduling
- Resource Management
- Resource Scheduling
- Risk Management
- Routing
- SMS Messaging
- Sales Approval
- Sales Pipeline Management
- Sales Reports
- Scheduling
- Self Service Portal
- Service History
- Staff Calendar
- Status Tracking
- Subcontractor Management
- Subcontractor Monitoring
- Supplier Management
- Takeoff
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Collaboration
- Technician Management
- Third-Party Integrations
- Time & Expense Tracking
- Time Tracking
- Time Tracking by Project
- Timer
- Timesheet Management
- Visual Assemblies
- Warranty Tracking
- Website Integration
- What-if Analysis
- Work Order Creation
- Work Order Management
- Workflow Management
- Total features146
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Accounts Payable
- Accounts Receivable
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Scheduling
- Approval Process Control
- Attendance Tracking
- Audit Trail
- Automated Scheduling
- Availability Management
- Bid Management
- Billing & Invoicing
- Bills of Material
- Budget Control
- Budget Management
- Budget Tracking
- Budgeting/Forecasting
- CAD Tools
- CRM
- Calendar Management
- Calendar/Reminder System
- Catalog Management
- Change Order Management
- Checklists
- Chemical Usage Tracking
- Client Portal
- Client Tracking
- Collaboration Tools
- Commercial
- Commercial/Industrial
- Commission Management
- Communication Management
- Compliance Management
- Confirmations/Reminders
- Construction Breakdowns
- Construction Tracker
- Contact Database
- Contact Management
- Contract/License Management
- Contractor Database
- Contractor Management
- Cost Database
- Cost Estimating
- Cost Tracking
- Cost-to-Completion Tracking
- Customer Database
- Customer History
- Customer Management
- Customer Portal
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Dispatch Management
- Document Management
- Document Storage
- Electrical Estimating
- Electronic Payments
- Electronic Signature
- Email Marketing
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Expense Tracking
- File Storage
- Financial Management
- Fitting Management
- Fleet Management
- For AEC Industry
- For Carpet Cleaners
- For Commercial and/or Industrial Electrical Contractors
- For HVAC Companies
- For Handyman Industry
- For Lawn Care
- For Locksmiths
- For Pest Control Companies
- For Plumbing Industry
- For Residential
- Forecasting
- GPS
- Gantt/Timeline View
- Groundskeeping Management
- Historical Database
- Incident Management
- Incident Reporting
- Inspection Management
- Inventory Control
- Inventory Management
- Inventory Tracking
- Invoice Management
- Irrigation Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Kanban Board
- Labor Cost Reporting
- Labor Rates
- Lead Management
- Location Tracking
- Maintenance Scheduling
- Marketing Automation
- Materials Management
- Milestone Tracking
- Mobile Access
- Mobile App
- Mobile Signature Capture
- Monitoring
- Multi-Location
- Multiple Projects
- Offline Access
- Onboarding
- Online Booking
- Online Time Clock
- Overrun Reporting
- Payment Collection in the Field
- Payment Processing
- Payroll Management
- Percent-Complete Tracking
- Permit Management
- Pest Activity Tracking
- Pesticide Usage Tracking
- Photo Capture
- Plumbing Estimating
- Preventive Maintenance
- Price/Margin Management
- Pricing Management
- Pricing and Cost Calculations
- Production Cost Tracking
- Progress Reports
- Progress Tracking
- Project Accounting
- Project Billing
- Project Estimating
- Project Management
- Project Planning/Scheduling
- Project Scheduling
- Project Templates
- Project Time Tracking
- Project Tracking
- Projections
- Proposal Generation
- Proposal Management
- Purchase Order Management
- Qualification Tracking
- QuickBooks Integration
- Quotes/Estimates
- RFI & Submittals
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Reminders
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Rescheduling
- Resource Management
- Resource Scheduling
- Risk Management
- Routing
- SMS Messaging
- Sales Approval
- Sales Pipeline Management
- Sales Reports
- Scheduling
- Self Service Portal
- Service History
- Staff Calendar
- Status Tracking
- Subcontractor Management
- Subcontractor Monitoring
- Supplier Management
- Takeoff
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Collaboration
- Technician Management
- Third-Party Integrations
- Time & Expense Tracking
- Time Tracking
- Time Tracking by Project
- Timer
- Timesheet Management
- Visual Assemblies
- Warranty Tracking
- Website Integration
- What-if Analysis
- Work Order Creation
- Work Order Management
- Workflow Management
Integrations
- Total integrations16
- Airship
- ChatGPT
- Claude
- CompanyCam
- EagleView
- Google Ads
- Hover
- Intuit Enterprise Suite
- NetSuite
- OnCall Air
- PaySimple
- QuarksUp
- QuickBooks Online
- QuickBooks Online Advanced
- QuickBooks Time
- Rilla
- Sage Intacct
- SendPulse
- Square Payments
- Zapier
- ZyraTalk
- pulseM
- Total integrations8
- Airship
- ChatGPT
- Claude
- CompanyCam
- EagleView
- Google Ads
- Hover
- Intuit Enterprise Suite
- NetSuite
- OnCall Air
- PaySimple
- QuarksUp
- QuickBooks Online
- QuickBooks Online Advanced
- QuickBooks Time
- Rilla
- Sage Intacct
- SendPulse
- Square Payments
- Zapier
- ZyraTalk
- pulseM
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