SimplyDesk - 2026 Pricing, Features, Reviews & Alternatives

SimplyDesk is a complete, modular IT Management platform that brings together Helpdesk, IT Asset Management (ITAM), and service process automation in one unified solution. Designed for organizations of all sizes, it delivers the essential tools to centralize IT operations, reduce response times, gain full visibility over assets, and improve service quality—all from a modern, intuitive web interface.

1. Centralized and Scalable ITSM Platform
SimplyDesk’s IT Service Management (ITSM) capabilities are designed to streamline and standardize all IT support processes. Whether you're managing incidents, service requests, or escalations, the platform supports multichannel ticketing (email, portal, phone), SLA tracking, automatic routing, and real-time dashboards. Teams gain operational clarity and control while ensuring compliance with service levels. The integrated knowledge base and service catalog empower end users to resolve issues independently, reducing workload and boosting satisfaction.

2. End-to-End IT Asset Management (ITAM)
With SimplyDesk, organizations can manage the full lifecycle of their IT assets—from acquisition and assignment to maintenance, contract tracking, and retirement. Automated inventory via network scanning ensures a reliable view of all hardware and software across your infrastructure. License compliance alerts, status tracking, and seamless integration with the Helpdesk simplify asset-related decision-making. Whether for desktops, laptops, printers, or software, SimplyDesk provides the data and tools to manage your IT environment proactively.

3. Physical Asset Tracking Beyond IT
In addition to IT assets, SimplyDesk enables organizations to track and manage general equipment and office furniture through its non-IT asset management module. Thanks to QR codes, barcodes, or RFID tags, physical inventories are fast and reliable. The platform supports item assignments, condition monitoring, audit trails, and even mass inventory campaigns via mobile PDAs. This functionality is especially valuable for facility management, educational institutions, and public sector entities.

4. Seamless Interconnections Between Modules
Each SimplyDesk module—whether Helpdesk, ITAM, inventory, contracts, or reservations—is fully interconnected. A service ticket can instantly access linked assets, contracts, or service history, while an alert on a device can trigger a proactive intervention. This unified architecture avoids data duplication and makes cross-functional collaboration effortless.

5. Advanced Operational Tools
SimplyDesk provides powerful features to help IT teams operate more efficiently:

Remote desktop control for direct support interventions

Software deployment across multiple devices

Network mapping for visualizing asset dependencies

CMDB to build a clear service-to-infrastructure model

Alerts engine for detecting anomalies or contract deadlines

Dashboards & reports for monitoring KPIs, service performance, and inventory health

Purchase, budget, and stock management for end-to-end control of IT spend

Reservation module to handle shared equipment or meeting room requests

6. Flexible Deployment: SaaS or On-Premise
SimplyDesk adapts to your infrastructure and compliance needs. It is available as a cloud-based SaaS solution for fast deployment and easy updates, or as an on-premise licensed version for full control over hosting and data. The platform is multilingual and highly customizable, with role-based access and adaptable workflows.

7. Expert, Responsive Support
Whether you're just starting out or scaling a mature IT operation, SimplyDesk’s support team is here to help. Our product experts assist with deployment, configuration, training, and daily operations to ensure your teams get the most out of the platform. Support is known for its responsiveness and commitment to long-term customer success.

8. Designed for All Organizations
From SMBs to large enterprises, schools, hos