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Smart Service Comparison

Overview

Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making it...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$1599.99
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

134

93

20

6

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

Overall, software is awesome I have wonderful experience and the software helped our company a lot of effective workforce management.
The ease of moving jobs and seeing jobs, the interaction with Quickbooks is superb. Customer Support is great, the guys are quick to fix any issues plus very helpful in explaining features.
The ease of remote login by Smart Service in an awesome feature. They can see exactly what the issue is.

Cons

At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.
Forget about it, unless you cheat the system and create two jobs-- one that is the real job for your employee and charges nothing, and one that only your accountant uses.
Serious security flaws that let your techs email your hard earned customer information to their personal email or worse yet your competitor with no tracking.
  • Vendor responds to reviews
  • Last review15 days ago

Key features

  • Total features19
  • Customer Database
  • Customer History
  • Customizable Branding
  • Dispatch Management
  • Drag & Drop Interface
  • Electronic Signature Capture
  • Equipment Tracking
  • Estimating
  • Feedback Collection
  • Forms Management
  • Inventory Management
  • Job Scheduling
  • Lead Capture
  • Mobile Signature Capture
  • Purchase Order Management
  • QuickBooks Integration
  • Real Time Updates
  • Recurring Tasks
  • Task Scheduling

Integrations

  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

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