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Zuper Pricing, Features, Reviews and Alternatives
Zuper FAQs
Zuper product overview
What is Zuper?
Zuper is an intelligent workforce management platform that enables organization to digitize, automate and optimize field operations and offer on-demand customer experience. By leveraging the power of AI and Machine Learning, Zuper allows service businesses such as residential & commercial cleaning, HVAC, electrical, Internet Service Providers, plumbing, and landscaping to efficiently manage their operations and workforces from anywhere and dispatch the right person with the right information at the right time. The company also helps organizations maintain COVID-19 compliance and create a safe environment for employees, customers, and the community through its ZuperCCPack. The enterprises and midsized businesses using Zuper across thousands of employees have benefited from significant operational advantages including a 50% increase in workforce utilization, 35% reduction in service turnaround time, 45% increase in customer adoption and profitability, and 30% reduction in costs.
Key benefits of using Zuper
Lead Generation
Customer Insights
Typical customers
Platforms supported
Support options
Training options
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Starting from
No pricing info
Starting from
39
/user
Per month
Zuper pricing information
Value for money
4.7
/5
10
Starting from
No pricing info
Pricing options
Value for money contenders
Zuper features
Functionality
4.6
/5
10
Total features
45
14 categories
Most valued features by users
Functionality contenders
Zuper users reviews
Overall Rating
4.9
/5
10
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.4/10
9
1
0
0
0
George G.
Overall rating contenders
George G.
Verified reviewer
Internet, 51-200 employees
Used daily for 1-2 years
Review source
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Very positive. Enabled us to grow the field team from less than 5 to near 30. Aiming for further growth in the team size and the number of jobs completed.
Very attractive feature set, easy to roll out, attractive pricing, helpful customer support.
Does not yet support fleet management features but they are in the roadmap.
Bianca D.
Retail, 1-10 employees
Used daily for less than 6 months
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Zuper has helped us replace inefficient, prone-to-human-error paper systems with efficient, streamlined digitized systems. Job intake and scheduling is much quicker and way more accurate, and overall the entire experience from intake to dispatch to final payment is much smoother, for both admins, technicians and customers!
The ability to customize the platform to best suit the softwares that we use, as well as to mesh well with our workflows is really wonderful. All throughout the process the Zuper team has been really patient and accomodating, ensuring that their platform is configured and set-up in ways that work best for our business and our team. The platform itself streamlines the service process from A to Z and...
As we were testing the platform we noticed a few small glitches and improvements that could be made, the primary issue being that there was no way for Dispatchers to create a job and select a job start & end time that was aligned with a technician's actual availability; however, Zuper has recently rolled out this very same feature, which is amazing!
Lindsey R.
Electrical/Electronic Manufacturing, 1-10 employees
Used daily for 6-12 months
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Overall this is a great dispatch software for the cost that integrates well with the Zoho CRM. Also, not sure if their tech support is overseas but I can never get in touch with their support team during normal US based business hours. They only reply overnight. I would definitely recommend they have tech support available for all time zones if they sell the product.
I like that it integrates with Zoho CRM. The phone app is also nice and easy to use.
The timesheet aspect could use some work. When you export it to excel, it puts the time and date in the same field. Also, when someone is out on vacation, it doesn't put that on the main calendar. Also, the newest update to the calendar is not good. When you select a job on the calendar, it brings up a small window but you can't edit the job there. You have to now click another option to open yet another window to edit. It just added an unnecessary extra step.
Sruti S.
Information Technology and Services, 11-50 employees
Used monthly for 1-2 years
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I loved the dashboard metrics and reporting. The tool is seamless and never gets stuck. I love the fact that Zuper also has a mobile app that lets us track our employee's location.
I cannot think of any. Zuper's sophistication itself can be considered as a con since we might not get to use every feature. But it is great when we scale to an enterprise level.
Don R.
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for 1-2 years
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It's been as good experience
The cost and integration into our Zoho CRM
a few glitches related to the zoho interface to debug
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