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Zuper

4.9
(10)

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Field Service Management Software.

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(2)

Zuper Pricing, Features, Reviews and Alternatives

Zuper FAQs

Q. What type of pricing plans does Zuper offer?

Zuper has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of Zuper?

Zuper has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Zuper support?

Zuper supports the following languages:
English, Arabic, French, Hindi, Portuguese, Spanish

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Q. Does Zuper support mobile devices?

Zuper supports the following devices:
Android, iPad, iPhone

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Q. Does Zuper offer an API?

No, Zuper does not have an API available.

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Q. What other apps does Zuper integrate with?

Zuper integrates with the following applications:
Zoho CRM, Salesforce.org Nonprofit Cloud, Microsoft Teams, Stripe, Jotform, Slack, RingCentral Engage Voice, SAP Concur, Twilio, HubSpot Service Hub, Zendesk Suite

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Q. What level of support does Zuper offer?

Zuper offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, FAQs/Forum, 24/7 (Live rep), Chat

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Zuper product overview

What is Zuper?

Zuper is an intelligent workforce management platform that enables organization to digitize, automate and optimize field operations and offer on-demand customer experience. By leveraging the power of AI and Machine Learning, Zuper allows service businesses such as residential & commercial cleaning, HVAC, electrical, Internet Service Providers, plumbing, and landscaping to efficiently manage their operations and workforces from anywhere and dispatch the right person with the right information at the right time. The company also helps organizations maintain COVID-19 compliance and create a safe environment for employees, customers, and the community through its ZuperCCPack. The enterprises and midsized businesses using Zuper across thousands of employees have benefited from significant operational advantages including a 50% increase in workforce utilization, 35% reduction in service turnaround time, 45% increase in customer adoption and profitability, and 30% reduction in costs.

Key benefits of using Zuper

Operational Efficiency
Lead Generation
Customer Insights

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Knowledge Base
Phone Support
FAQs/Forum
24/7 (Live rep)
Chat

Training options

In Person
Videos
Live Online
Webinars
Documentation

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Zuper pricing information

Value for money

4.7

/5

10

Starting from

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No pricing info

Pricing options

Free plan
Subscription
Free trial
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Value for money contenders

Zuper features

Functionality

4.6

/5

10

Total features

45

14 categories

Most valued features by users

Activity Dashboard
Reporting & Statistics
Third Party Integrations
API
Alerts/Notifications
Customizable Reports
Reminders
Real Time Reporting

Zuper users reviews

Overall Rating

4.9

/5

10

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.4/10
Rating distribution

5

4

3

2

1

9

1

0

0

0

Pros
The platform itself streamlines the service process from A to Z and ensures that our team is always set up for success. Another thing that we really love about Zuper is that it's constantly improving.
The ability to customize the platform to best suit the softwares that we use, as well as to mesh well with our workflows is really wonderful.
We had some push back from our subcontractors in the beginning; however, they now all love it. It has been a HUGE asset to our company and I what I am most proud in accomplishing.
Cons
The app interface confused my field staff somewhat.
Does not yet support fleet management features but they are in the roadmap.

Overall rating contenders

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George G.

Verified reviewer

Internet, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zuper offers great value

Reviewed a year ago

Very positive. Enabled us to grow the field team from less than 5 to near 30. Aiming for further growth in the team size and the number of jobs completed.

Pros

Very attractive feature set, easy to roll out, attractive pricing, helpful customer support.

Cons

Does not yet support fleet management features but they are in the roadmap.

BD
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Bianca D.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Customized to suit your business' needs!

Reviewed 10 months ago

Zuper has helped us replace inefficient, prone-to-human-error paper systems with efficient, streamlined digitized systems. Job intake and scheduling is much quicker and way more accurate, and overall the entire experience from intake to dispatch to final payment is much smoother, for both admins, technicians and customers!

Pros

The ability to customize the platform to best suit the softwares that we use, as well as to mesh well with our workflows is really wonderful. All throughout the process the Zuper team has been really patient and accomodating, ensuring that their platform is configured and set-up in ways that work best for our business and our team. The platform itself streamlines the service process from A to Z and...

Cons

As we were testing the platform we noticed a few small glitches and improvements that could be made, the primary issue being that there was no way for Dispatchers to create a job and select a job start & end time that was aligned with a technician's actual availability; however, Zuper has recently rolled out this very same feature, which is amazing!

LR
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Lindsey R.

Electrical/Electronic Manufacturing, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Zuper - a great solution for dispatching for contractors while using Zoho CRM

Reviewed a year ago

Overall this is a great dispatch software for the cost that integrates well with the Zoho CRM. Also, not sure if their tech support is overseas but I can never get in touch with their support team during normal US based business hours. They only reply overnight. I would definitely recommend they have tech support available for all time zones if they sell the product.

Pros

I like that it integrates with Zoho CRM. The phone app is also nice and easy to use.

Cons

The timesheet aspect could use some work. When you export it to excel, it puts the time and date in the same field. Also, when someone is out on vacation, it doesn't put that on the main calendar. Also, the newest update to the calendar is not good. When you select a job on the calendar, it brings up a small window but you can't edit the job there. You have to now click another option to open yet another window to edit. It just added an unnecessary extra step.

SS
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Sruti S.

Information Technology and Services, 11-50 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very sophisticated Order management tool

Reviewed 3 years ago
Pros

I loved the dashboard metrics and reporting. The tool is seamless and never gets stuck. I love the fact that Zuper also has a mobile app that lets us track our employee's location.

Cons

I cannot think of any. Zuper's sophistication itself can be considered as a con since we might not get to use every feature. But it is great when we scale to an enterprise level.

DR
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Don R.

Electrical/Electronic Manufacturing, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zuper Field Service Software

Reviewed 10 months ago

It's been as good experience

Pros

The cost and integration into our Zoho CRM

Cons

a few glitches related to the zoho interface to debug

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