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TeamTracks Logo

Cloud-based support operations tool for manufacturers

(1)

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TeamTracks Pricing, Features, Reviews and Alternatives

TeamTracks product overview

Price starts from

69

/user

Per month

What is TeamTracks?

TeamTracks is a cloud-based support ops tool that helps businesses streamline team’s operations. With the process automation feature, users can define organizational processes in one central location to streamline support communication with customers, partners, and suppliers.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Phone Support

Training options

Live Online
Documentation
Videos

TeamTracks pricing information

Value for money

5.0

/5

3

Starting from

69

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

TeamTracks features

Functionality

5.0

/5

3

Total features

40

2 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Third-Party Integrations
Reporting/Analytics
API
Data Import/Export
Workflow Management
Customizable Reports

Functionality contenders

TeamTracks users reviews

Overall Rating

5.0

/5

3

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.67/10
Rating distribution

5

4

3

2

1

3

0

0

0

0

Overall rating contenders

PB
AvatarImg

Paul B.

Electrical/Electronic Manufacturing, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great RMA management tool.

Reviewed a month ago

A very positive experience, the help and support during the setup and initial trials made this a very straightforward change to our RMA process.

Pros

Much more modern and intuitive feel to TeamTracks, particularly from the customer's aspect. Several customers have fed back how much easier TeamTracks is to use than the previous Renewity RMA product. TeamTracks support are extremely helpful, and quick to provide assistance.

Cons

Changing settings etc can take some time to work out at first. Finding what you need to amend can feel a bit daunting until you get used to the system.

AD
AvatarImg

Aaron D.

Electrical/Electronic Manufacturing, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RMAs and More!

Reviewed 2 months ago

Support team at TeamTracks is excellent. I've worked with them for years on the RenewityRMA product prior to upgrading to the TeamTracks product. This upgrade was a major advancement which allowed us to modernize our return process in ways we didn't even think would be possible.

Pros

Team Tracks is flexible and easy to use for configuring for any data collection process. When working with a diverse set of product return types, TeamTracks can adapt to highly custom material work flows, allow for technician guidance, reduction of unnecessary data entry, and customer engagement throughout the process.

Cons

There is a bit of a learning curve to getting complicated workflows up and running.

EH
AvatarImg

Eli H.

Restaurants, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Huge fan of this platform

Reviewed a month ago

Overall A+ experience. I really appreciate working with the whole teamtracks team getting our flow up and running. This platform is now a crucial part of our team's processes

Pros

Our initial use for this platform was to build out a custom returns process that collected good data and made it easier for our support team and warehouse to manage replacement parts. Everyone at our company loves the final flow, making the whole process much less manual and we have now thought of multiple other ways we plan to use the platform to build out structured systems! I feel like I have just...

Cons

- there is a learning curve of how best to build out a track on your own - New product that features are still being built out

TeamTracks FAQs

Q. What type of pricing plans does TeamTracks offer?

TeamTracks has the following pricing plans:
Starting from: $69.00/month
Pricing model: Subscription


Q. Who are the typical users of TeamTracks?

TeamTracks has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does TeamTracks support?

TeamTracks supports the following languages:
English


Q. Does TeamTracks offer an API?

Yes, TeamTracks has an API available for use.


Q. What level of support does TeamTracks offer?

TeamTracks offers the following support options:
Knowledge Base, Email/Help Desk, Phone Support

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