With VenueLytics I've been able to manage our venues bottle service reservations and requests with ease. Our consumers are able to select the date they would like a reservation and where they would like their table to be located, which they can see what is and what is not available by real-time floor maps. VenueLytics saves me a lot of time because our consumers can provide us with their contact information and with just one click I can call, email, or send them an SMS to confirm their reservation right through the app. Just to add, the customer support is stupendous. I honestly have never had to reach out to customer service since VenueLytics is very easy to use, I haven't ran into any problems or I'm never confused by the app, but I have been reached out by customer support so they can check on me and make sure everything is ok and I appreciate that kind of support. There's also many updates being made all the time making VenueLytics run a lot smoother and better. I'm glad this app is available and I have been able to work with it, makes managing our bottle service a lot easier. I highly recommend VenueLytics!
I love the real-time upto date info that it provides us. I no longer have to confirm with other co-workers on the availability of tables. It improved our communication tremendously. Even customers find it easier to reserve tables online.
I would like them to add a search bar and customer recognition features so we don't have to add all the customer info every time they reserve again.
More bottle service requests - perhaps 1-2 every month.
Ease of use & preprogrammed responses makes replying even easier - the experience can be as personal or process-driven as you like! Outstanding, hands-on customer support!
This is weird... but there are so many features that at times it seems overwhelming to dive into other parts of the Venuelytics app.
Likelihood to recommend: 7/10
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Contact VenueLytics for Enterprise pricing.