Infor VISUAL Pricing, Features, Reviews & Comparison of Alternatives

Infor VISUAL

Enterprise resource planning platform

4.41/5 (32 reviews)

Infor VISUAL overview

What is Infor VISUAL?

Infor VISUAL is an enterprise resource planning solution for small to mid-sized manufacturers which supports costing, scheduling and material planning tools, plus a personalized user interface. Other core functionality includes sales, project and supply chain management, serial number and lot control, an API toolkit, engineering change control, and more. As a cloud-based and mobile-friendly solution, Infor VISUAL gives users the flexibility to access their data anytime, anywhere, via any internet-enabled device, including computers, laptops, tablets and mobiles.

Infor VISUAL provides manufacturers with the tools to manage everything from planning and sourcing to creation and delivery, giving users complete insight into the entire order lifecycle. Infor VISUAL is available in 10 languages, including French, Italian, Portuguese and Spanish, and supports multiple different industries like aerospace and defence, automotive, machinery and equipment, industrial manufacturing industries, and more. Workflows, messaging and activity management tools help users automate and streamline business processes, policies and procedures.
synergyresources.net

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English, Chinese (Simplified), Czech, Dutch, French and 5 other languages, German, Italian, Korean, Portuguese, Spanish

Infor VISUAL reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.5
  4.1
  4.4
Sam Beatrice

Great Value for Small to Mid Range Companies

Used daily for 2+ years
Reviewed 2019-09-23
Review Source: Software Advice

Your success with Visual will be tied both to your employees' willingness to adjust their processes and procedures to being conducive to the system and to how reliable your channel partner is in helping you setup and learn the system.

Pros
Visual offers many different configuration options to help customize the software to your company. Visual is comparatively easy to learn when compared to other major ERP systems (e.g. SAP or Oracle). It's also much easier to administer. The database tables are logically named and relatively easy to figure out for troubleshooting, reporting, and tieing systems together. Visual offers a lot of features that can be setup and used quickly when working with a reliable channel partner. Since signing on with Synergy Resources, we've been introduced to a wide range of applications (e.g. SmartViews reporting, quoting through Configurator, etc.) that have created easy wins for helping our company to get the maximum amount of value out of Visual.

Cons
When first starting out with Visual, it's not always easy to recognize red flags in the system that should tell you stop and look into something, or to know what reports the system gives you that will help you see problems and fix user issues. For a manufacturing company that wants to be able to drill down on what's happening on the shop floor, Visual's labor capture system that comes out of the box has some major shortcomings. Users can only enter one defect code per transaction into the system, requiring them to enter multiple transactions to record their scrap. The new Shop Floor Mobile app offers better features, but doesn't address this issue. We had to write our own labor capture program to meet our business needs. After using and administering Visual at our company for 7+ years, I still have a lot to learn about the system. The amount of options available for configuring Visual is a strength of the system, but also requires a strong knowledge of what each option offers and how the system works. Our original channel partner for implementing the system had a very knowledgeable consultant who offered us hope for how the system could work, but the consultants that primarily dealt with our account were far from experts. Implementing Visual with a bad group of consultants created many issues for us within the system. Since switching our channel partner to Synergy Resources, we've had much better success in cleaning up the problems and utilizing Visual more effectively.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Derek Klunk

Our One-Stop Solution: Infor VISUAL ERP + Synergy Resources

Used daily for 2+ years
Reviewed 2019-09-16
Review Source: Software Advice

More than three years ago, our team found ourselves at a crossroads: our mid-1990s ERP system no longer fit our business model, and our recent exponential growth meant we needed a more robust and scalable solution. A partner referred us to Synergy Resources, ensuring us that Infor VISUAL ERP and Synergy Resources made the best team in the business. The Synergy team was hands-on in our implementation, coming onsite to ask questions and learn about our company and then tailoring the new system to our business model. I am certain that this hands-on approach is what made our implementation successful. As part of our agreement, Synergy provides Quarterly Reviews, where a technical specialist reviews our ERP, server infrastructure, and databases and recommends any improvements to ensure the long-term health of our system. This future-looking analysis is a breath of fresh air in a fast-paced manufacturing environment where it's easy to get caught up in the short term. Over time, we have been able to utilize more of VISUAL's features, like the Estimating system and Engineering Change Notice system, to integrate nearly every aspect of our operations into the system. Overall, we have been thrilled with Infor VISUAL ERP and the Synergy team and are confident that both will continue to contribute to our long-term growth and success.

Pros
Many ERP systems are similar, but Infor VISUAL ERP makes it simple for the user to access the data they are seeking and then presents it in a visual format that is easy to understand. Seasoned ERP users might not need a visual representation of the data, but the straightforward process flow of Infor VISUAL ERP positions all of your users for success. Because Infor VISUAL ERP is SQL Server-based, it is simple to manage and easily compatible with BI programs like Synergy's SmartViews software and Microsoft's Power BI. Rather than the "quick fix" approach, Infor VISUAL ERP and the Synergy Resources team are focused on a long-term solution that will drive your organization forward.

Cons
As a few other reviewers said, Infor VISUAL ERP comes with a breadth of "bells and whistles" that can be beyond the scope of what a small organization might need. At implementation time, this can feel overwhelming. Synergy Resources helped us identify the features we needed and configure them. Once things settled down post-implementation, we began to test some of the other features. In the three years since, several of what we considered "extra features" have become integral to our daily operations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Paul Buckley

This product continues to confound me, some things as or better than advertised and many not at all.

Used daily for 2+ years
Reviewed 2018-06-25
Review Source: Capterra

Some days it's hard to say. There is a lot of data stored in the database though, however, the "out of the box" reports stink and nearly everything has to be customized.

Pros
It's a fairly comprehensive software package that covers many features in the base product. It's fairly easy to teach new users and users of other ERP systems.

Cons
First & foremost, part revisions. This product does not handle part revisions in manner that is consistent with accepted engineering practices. It's almost like it was an after thought and even though these short comings have been pointed out to them for years there appears to have been no attempt to fix it. VERY frustrating to deal with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Erik Kjellquist

Reliable, Customizable, Continually Improved ERP for Manufacturers

Reviewed 2015-10-02
Review Source: Software Advice

Pros
Infor Visual Manufacturing has been a stable, reliable product for us for several years. It's continually updated and improved, with an ear towards the user community through Regional User Groups. Support is quick and responsive, and it's valuable to be able to communicate concerns and requests directly up to the Product Manager and Infor executives. The support site (inforxtreme.com) is useful for Knowledgebase searches and issue reporting. As with any software you'll have some hiccups along the way and a learning curve if you haven't used a modern ERP or database, but vendor partners like Synergy will help train you and pilot the system, and any other process / technical needs such as data migration, custom code, add-ons, etc.

Cons
Infor can be slow to produce enhancements, and minor bugs can be typical (though most are cleared up fairly quickly). Software costs for add-ons can be prohibitive for smaller companies compared to low-cost vendors, but the wealth of resources available between users, vendor partners (such as Synergy Resources and Visual South) and Infor's support website make the $$ easier to justify.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ben Strenkowski

Good for a Sophisticated ERP

Used daily for 2+ years
Reviewed 2019-09-16
Review Source: Software Advice

Pros
The amount of features this software has is incredible. There are many functionalities that we have yet to take advantage of. From importing customer orders and demand forecasts, to machine/resource management, it really can be a full solution for a manufacturing facility. The channel partners/support is very good as well. Synergy Resources is our support company for the software and are extremely helpful. Not only are they great with the technical support but can advise on the business functions/best practices to help become a more efficient company.

Cons
Not very intuitive. It is extremely important to make sure you have "super users". (People who are well educated in the software and understand how it works/all ties together.) We find it is difficult to implement new features because it is very involved to change the business processes to fit the software. This usually requires additional support from an integrator/partner such as Synergy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Infor VISUAL pricing

Pricing options
Subscription
View Pricing Plans

Contact Synergy for pricing information.

Infor VISUAL features

API
Activity Dashboard
Compliance Management
Workflow Management

Activity Tracking (326 other apps)
Audit Trail (316 other apps)
Auditing (359 other apps)
Automatic Notifications (513 other apps)
Billing & Invoicing (299 other apps)
Customizable Reporting (411 other apps)
Data Import/Export (386 other apps)
Document Management (313 other apps)
Document Storage (308 other apps)
Inventory Management (422 other apps)
Inventory Tracking (332 other apps)
Monitoring (297 other apps)
Real Time Data (339 other apps)
Real Time Reporting (296 other apps)
Reporting & Statistics (521 other apps)
Third Party Integration (426 other apps)

Additional information for Infor VISUAL

Key features of Infor VISUAL

  • Accounting Management
  • CRM
  • Dashboard
  • Enterprise Asset Management
  • Financial Management
  • HR Management
  • Inventory Management
  • Project Management
  • Purchasing
  • Sales Management
  • Supply Chain Management
  • Warehouse Management
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