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VQ Online
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Helping companies keep the promises they make
Table of Contents
VQ Online - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
VQ Online overview
What is VQ Online?
VQ Online is a web-based quality assurance platform for evaluating contact center customer interactions across voice, email, chat, and back office functions.
Multiple scorecards can be customized across programs and channels, capturing agent behavior as well as root cause data. A robust search function makes it easy to locate interactions with specific characteristics for coaching and reporting. One-click export enables you to work with data offline. Online real-time reporting (graphic or data) focuses team managers/coaches on the right behaviors and provides easy access and insight. A secondary CSAT/NPS evaluation provides a balanced view of each interaction (what we ask agents to do and how customers likely perceive them). VQ Online helps manage the assignment of evaluations and consistency across QA Analysts, making tracking/reporting of evaluations easy. A specially designed QA Management feature assigns, tracks, and reports on quality assurance activity. A great next step from spreadsheets or rudimentary survey-oriented scorecards. Hosted in a SOC Type II environment in N.A.
Key benefits of using VQ Online
Support consistency between individual Quality Analysts
Capture both quantitative and qualitative results
Assign and track QA assignments across individual analysts
Track Business, Center, Team and Agent results and trends in real-time
Wide range of online reports
Easily export data for offline analysis
Data warehouse integration
Increase CSAT / NPS
PCI and HIPAA-compliant
Starting price
Alternatives
with better value for money
VQ Online’s user interface
VQ Online reviews
Overall rating
4.7
/5
18
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.83/10
5
4
3
2
1
12
6
0
0
0
Denisse D.
Performance Excellence Analyst
Maria A.
Quality Analyst
Aliur D.
Quality Analist
Jatnnaliz R.
Supervisor
Anthony E.
QA
Luis Á.
Head Leader Supervisor
Who uses VQ Online?
Based on 18 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
VQ Online's key features
Most critical features, based on insights from VQ Online users:
All VQ Online features
Features rating:
VQ Online alternatives
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VQ Online pricing
Pricing plans
Pricing details:
Starter
No pricing info
Features included:
- Up to 50 QA users
- Unlimited number of agents & evaluations
- 1 Program with 4 Channels (each with different scorecards)
- Unlimited historical data
Advanced
No pricing info
Features included:
- Everything included in Starter Plan plus
- Up to 100 QA users
- 10 additional Programs with 4 Channels each
Ultra
No pricing info
Features included:
- Unlimited number of QA users
- Unlimited number of Programs with 4 Channels each
- QA quota management tool
User opinions about VQ Online price and value
Value for money rating:
To see what individual users think of VQ Online's price and value, check out the review snippets below.
Denisse D.
Performance Excellence Analyst
Maria A.
Quality Analyst
VQ Online support options
Typical customers
Platforms supported
Support options
Training options
VQ Online FAQs
VQ Online has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
These products have better value for money
Q. What languages does VQ Online support?
VQ Online supports the following languages:
English
Q. Does VQ Online offer an API?
No, VQ Online does not have an API available.
Q. What level of support does VQ Online offer?
VQ Online offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat