GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Jira vs Freshservice Comparison (2026)
Add to Compare
Compare similar apps
Asana
4.5
monday AI Work Platform
4.6
Trello
4.5
Good recommendations?
Jira
4.4
(15.5K)5
8.5K
4
5.5K
3
1.1K
2
148
1
67
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Freshservice
4.5
(805)5
496
4
268
3
32
2
7
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Jira is project tracking software that helps every team collaborate to plan, track, and release work by breaking down big ideas into achievable steps. Jira offers features like task organization, work alignment to goals, customizable workflows, and real-time data insights to optimize outcomes.
Freshservice offers complete ITSM workflow automation with best-in-class ticketing, powerful CMDB, Service Catlog, KnowledgeBase & more for your Service Desk.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
15.5K
5
4
3
2
1
8.5K
5.5K
1.1K
148
67
- Value for money
- Ease of use
- Features
- Customer support
75%
would recommend this app4.5
805
5
4
3
2
1
496
268
32
7
2
- Value for money
- Ease of use
- Features
- Customer support
84%
would recommend this appPros
“The way we use Jira is primarily for campaign builds: building websites for refresh tasks, email sequences, changing paid search stuff or the occasional client journey diagram.”
ET
Edward T.
Founder and Marketing Strategist
“What I like most about Jira is that it is a very useful and structured tool for organizing team tasks, managing requests coming from different departments, and keeping track of the progress of each activity.”
CR
Carmine R.
Software developer
“For the Agile teams it is the best tool to use as it offers backlog management feature and sprint planning also I can customize the workflow which suits me and my team.”
JP
Jonathan P.
Digital Content Specialist
Pros
“The biggest value for us has been the flexibility of the ticketing system, the reporting capabilities, and the ability to centralize multiple operational functions into one platform.”
EG
Erin G.
Director of IT
“It provides a solid set of features that support IT service management and helps streamline operations. While there is still room to improve our understanding of all its capabilities, it has been an effective tool in supporting our day-to-day processes”
MN
Marcela N.
Service Analatycx
“We use Freshservice not only for incident and service request management but also for workflow automation and integrations with Active Directory and other internal systems.”
DB
Denis B.
IT Service Manager
Cons
“For new users, the platform can seem crowded with many menus, boards, filters, projects, and configuration options, so it takes some time to understand where to look and how to navigate efficiently.”
CR
Carmine R.
Software developer
“Some admin tasks feel more complicated than they should be, and the system can slow down if you’re working with big projects or lots of dashboard widgets. While the interface offers a lot, it can seem crowded at times, which can make it tougher for new or less technical team members to get started.”
Hadi B.
Product Coordinator
“I also remember encountering situations between 2023 and 2025 where I did not receive expected email notifications, and because of keyword-related rules, some tickets were missed. While these issues were not frequent, they could occasionally affect workflow efficiency.”
Komal G.
Process Associate
Cons
“We’ve also experienced issues with integrations and workflows, including Slack form auto-fill problems, limited SLA dashboard widgets, and bugs within the onboarding journey process that have slowed adoption.”
EG
Erin G.
Director of IT
“The CMDB functionality had several issues, and the overall Freshservice UI can be difficult to navigate. While the ticketing features are simple and user-friendly, other modules do not feel as intuitive or streamlined.”
RA
Rajesh A.
Project manager
“The text editor can sometimes feel clunky or inconsistent when trying to align images, adjust fonts, or maintain clean styling across different articles.”
JK
Justin K.
Director Of Support and Data Center Operations
- Vendor responds to reviews
- Last review6 days ago
- Vendor responds to reviews
- Last review14 days ago
Key features
- Total features180
- @mentions
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Accounting
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Discovery
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Authentication
- Automated Discovery
- Automated Responses
- Automated Routing
- Backlog Management
- Bar Chart
- Barcode/Ticket Scanning
- Billing & Invoicing
- Budget Management
- Budget Tracking
- Budgeting/Forecasting
- Bug Tracking
- Bug/Issue Capture
- Build Automation
- Build Log
- Business Impact Analysis
- Business Process Automation
- Buy Side (Suppliers)
- CMDB
- CRM
- Calendar Management
- Campaign Management
- Campaign Scheduling
- Campaign Tracking
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Charting
- Chat/Messaging
- Chatbot
- Checklists
- Client Portal
- Cloud Computing
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Compatibility Testing
- Completion Tracking
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Management
- Continuous Delivery
- Contract Drafting
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Complaint Tracking
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Connectors
- Data Import/Export
- Data Modeling
- Data Visualization
- Debugging
- Deployment Management
- Device Auto Discovery
- Disaster Recovery
- Document Automation
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Drag & Drop Editor
- Due Date Tracking
- Electronic Signature
- Email Alerts
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Onboarding
- Employee Scheduling
- Event Logs
- Feedback Management
- File Sharing
- Filtering
- For Developers
- For IT Project Management
- Forecasting
- Forms Automation
- Forms Management
- Full Text Search
- Game Development
- Gantt/Timeline View
- Goal Management
- Goal Setting/Tracking
- Graphical User Interface
- HR Management
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Idea Collection
- Idea Management
- Ideation
- Incident Management
- Incident Reporting
- Incident Response Checklists
- Integrated Development Environment
- Inventory Auditing
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Iteration Management
- Kanban Board
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- License Inventory
- License Management
- License Tracking
- Live Chat
- Log Collection
- Maintenance Management
- Maintenance Scheduling
- Marketing Automation
- Marketing Calendar
- Media Planning
- Messaging
- Milestone Tracking
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Development
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-Location
- Multiple Projects
- Multiple User Accounts
- On Call Scheduling
- Onboarding
- Online Time Clock
- Order Management
- Password Management
- Patch Management
- Percent-Complete Tracking
- Performance Metrics
- Performance Monitoring
- Personalization
- Planning Tools
- Policy Management
- Portfolio Management
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Private Dashboards
- Problem Management
- Process Change Tracking
- Process Management
- Process Modeling & Designing
- Procurement Management
- Product Data Management
- Product Identification
- Product Lifecycle Management
- Product Roadmapping
- Productivity Tools
- Progress Reports
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Public Dashboards
- Purchase Order Management
- Purchasing & Receiving
- Quality Assurance
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Recurring Issues
- Recurring Tasks
- Relationship Mapping
- Release Management
- Release Planning
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Request Assignment
- Requirements Management
- Requirements Review
- Requisition Management
- Resource Allocation
- Resource Management
- Resource Scheduling
- Risk Analysis
- Risk Assessment
- Risk Management
- Roadmapping
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Screen Sharing
- Search
- Search/Filter
- Secure Data Storage
- Security Tools
- Self Service Portal
- Sell Side (Customers)
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Page View
- Single Sign On
- Software Development
- Source Control
- Spend Management
- Sprint Planning
- Stakeholder Defined Attributes
- Status Tracking
- Sub-Task Management
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Editing
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Collaboration
- Team Management
- Templates
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Timeline Management
- Timesheet Management
- To-Do List
- Traceability
- Traditional Methodologies
- Total features180
- @mentions
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Accounting
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Discovery
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Authentication
- Automated Discovery
- Automated Responses
- Automated Routing
- Backlog Management
- Bar Chart
- Barcode/Ticket Scanning
- Billing & Invoicing
- Budget Management
- Budget Tracking
- Budgeting/Forecasting
- Bug Tracking
- Bug/Issue Capture
- Build Automation
- Build Log
- Business Impact Analysis
- Business Process Automation
- Buy Side (Suppliers)
- CMDB
- CRM
- Calendar Management
- Campaign Management
- Campaign Scheduling
- Campaign Tracking
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Charting
- Chat/Messaging
- Chatbot
- Checklists
- Client Portal
- Cloud Computing
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Compatibility Testing
- Completion Tracking
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Management
- Continuous Delivery
- Contract Drafting
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Complaint Tracking
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Connectors
- Data Import/Export
- Data Modeling
- Data Visualization
- Debugging
- Deployment Management
- Device Auto Discovery
- Disaster Recovery
- Document Automation
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Drag & Drop Editor
- Due Date Tracking
- Electronic Signature
- Email Alerts
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Onboarding
- Employee Scheduling
- Event Logs
- Feedback Management
- File Sharing
- Filtering
- For Developers
- For IT Project Management
- Forecasting
- Forms Automation
- Forms Management
- Full Text Search
- Game Development
- Gantt/Timeline View
- Goal Management
- Goal Setting/Tracking
- Graphical User Interface
- HR Management
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Idea Collection
- Idea Management
- Ideation
- Incident Management
- Incident Reporting
- Incident Response Checklists
- Integrated Development Environment
- Inventory Auditing
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Iteration Management
- Kanban Board
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- License Inventory
- License Management
- License Tracking
- Live Chat
- Log Collection
- Maintenance Management
- Maintenance Scheduling
- Marketing Automation
- Marketing Calendar
- Media Planning
- Messaging
- Milestone Tracking
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Development
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-Location
- Multiple Projects
- Multiple User Accounts
- On Call Scheduling
- Onboarding
- Online Time Clock
- Order Management
- Password Management
- Patch Management
- Percent-Complete Tracking
- Performance Metrics
- Performance Monitoring
- Personalization
- Planning Tools
- Policy Management
- Portfolio Management
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Private Dashboards
- Problem Management
- Process Change Tracking
- Process Management
- Process Modeling & Designing
- Procurement Management
- Product Data Management
- Product Identification
- Product Lifecycle Management
- Product Roadmapping
- Productivity Tools
- Progress Reports
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Public Dashboards
- Purchase Order Management
- Purchasing & Receiving
- Quality Assurance
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Recurring Issues
- Recurring Tasks
- Relationship Mapping
- Release Management
- Release Planning
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Request Assignment
- Requirements Management
- Requirements Review
- Requisition Management
- Resource Allocation
- Resource Management
- Resource Scheduling
- Risk Analysis
- Risk Assessment
- Risk Management
- Roadmapping
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Screen Sharing
- Search
- Search/Filter
- Secure Data Storage
- Security Tools
- Self Service Portal
- Sell Side (Customers)
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Page View
- Single Sign On
- Software Development
- Source Control
- Spend Management
- Sprint Planning
- Stakeholder Defined Attributes
- Status Tracking
- Sub-Task Management
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Editing
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Collaboration
- Team Management
- Templates
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Timeline Management
- Timesheet Management
- To-Do List
- Traceability
- Traditional Methodologies
Integrations
- Total integrations48
- ADP Workforce Now
- AWS Lambda
- Amazon Redshift
- Azure DevOps Server
- Balsamiq
- BambooHR
- BigPicture
- BigQuery
- Bitbucket
- Box
- Checklist for Jira
- ClickUp
- Clockify
- Confluence
- ConnectWise PSA
- Copper
- Didit
- Docusign
- Dovico
- Dropbox
- Dynamics 365
- Figma
- FreshBooks
- Freshchat
- Freshdesk
- Freshsales
- FullContact
- GitHub
- GitLab
- Gliffy
- Gmail
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Drive
- Google Sheets
- Google Workspace
- Greenhouse
- Harvest
- HubSpot CRM
- Hubstaff
- JIRA Service Management
- Jenkins
- Jira
- LogMeIn Rescue
- Lucidchart
- ManageEngine Endpoint Central
- ManageEngine ServiceDesk Plus
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft OneNote
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Power BI Connector for Jira
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- Microsoft Viva Engage
- Miro
- Netskope One Platform
- OKR Board for Jira & Confluence
- OneLogin
- OpsGenie
- Oracle PeopleSoft
- PagerDuty
- Personio
- Pipedrive
- Pivotal Tracker
- QuickBooks Online Advanced
- Rocketlane
- Rovo
- SAP SuccessFactors HCM
- Salesforce Sales Cloud
- ScriptRunner for Jira
- ServiceNow
- Slack
- Smartsheet
- Snowflake
- Structure PPM
- SurveyMonkey
- TeamViewer ONE
- Tempo Timesheets
- TestRail
- Trello
- TrueCommerce PIM
- ValueOps
- Weekdone
- Workable
- Workday HCM
- WorkflowMax
- Xray
- Zabbix
- Zapier
- Zendesk Suite
- Zephyr Enterprise
- Zephyr Scale
- Zight
- Zoho CRM
- draw.io
- miniOrange
- monday AI Work Platform
- Total integrations65
- ADP Workforce Now
- AWS Lambda
- Amazon Redshift
- Azure DevOps Server
- Balsamiq
- BambooHR
- BigPicture
- BigQuery
- Bitbucket
- Box
- Checklist for Jira
- ClickUp
- Clockify
- Confluence
- ConnectWise PSA
- Copper
- Didit
- Docusign
- Dovico
- Dropbox
- Dynamics 365
- Figma
- FreshBooks
- Freshchat
- Freshdesk
- Freshsales
- FullContact
- GitHub
- GitLab
- Gliffy
- Gmail
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Drive
- Google Sheets
- Google Workspace
- Greenhouse
- Harvest
- HubSpot CRM
- Hubstaff
- JIRA Service Management
- Jenkins
- Jira
- LogMeIn Rescue
- Lucidchart
- ManageEngine Endpoint Central
- ManageEngine ServiceDesk Plus
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft OneNote
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Power BI Connector for Jira
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- Microsoft Viva Engage
- Miro
- Netskope One Platform
- OKR Board for Jira & Confluence
- OneLogin
- OpsGenie
- Oracle PeopleSoft
- PagerDuty
- Personio
- Pipedrive
- Pivotal Tracker
- QuickBooks Online Advanced
- Rocketlane
- Rovo
- SAP SuccessFactors HCM
- Salesforce Sales Cloud
- ScriptRunner for Jira
- ServiceNow
- Slack
- Smartsheet
- Snowflake
- Structure PPM
- SurveyMonkey
- TeamViewer ONE
- Tempo Timesheets
- TestRail
- Trello
- TrueCommerce PIM
- ValueOps
- Weekdone
- Workable
- Workday HCM
- WorkflowMax
- Xray
- Zabbix
- Zapier
- Zendesk Suite
- Zephyr Enterprise
- Zephyr Scale
- Zight
- Zoho CRM
- draw.io
- miniOrange
- monday AI Work Platform
Alternatives
Explore similar apps
