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Jira vs Xurrent Comparison (2026)
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Good recommendations?
Overview
Jira is project tracking software that helps every team collaborate to plan, track, and release work by breaking down big ideas into achievable steps. Jira offers features like task organization, work alignment to goals, customizable workflows, and real-time data insights to optimize outcomes.
Xurrent AI Service Desk puts intelligence in the flow of work. Embedded Sera AI and a native virtual agent summarize, classify, and route instantly, draft knowledge, and power 24/7 self service. Launch in 5 weeks with no bolt ons. Reduce MTTR and lift CSAT across the enterprise.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.4
15.7K
5
4
3
2
1
8.7K
5.6K
1.1K
149
67
- Value for money
- Ease of use
- Features
- Customer support
75%
would recommend this app4.7
27
5
4
3
2
1
19
7
1
0
0
- Value for money
- Ease of use
- Features
- Customer support
94%
would recommend this appPros
“The way we use Jira is primarily for campaign builds: building websites for refresh tasks, email sequences, changing paid search stuff or the occasional client journey diagram.”
ET
Edward T.
Founder and Marketing Strategist
“It provides the structure and accountability needed to scale Agile practices effectively across an organization. When configured well, it creates total transparency between product, engineering, and management.”
BB
Bea B.
Instructional Designer
“What I like most about Jira is that it is a very useful and structured tool for organizing team tasks, managing requests coming from different departments, and keeping track of the progress of each activity.”
CR
Carmine R.
Software developer
Pros
“We transitioned from a local ITSM product where integration capabilities were limited.”
Jd
Jannick d.
Proces/Project Manager
“It is a user-friendly product, and the 4me development team actively listens to customer feedback.”
Jd
Jannick d.
Proces/Project Manager
“The out of the box processes need no customization at all and can be configured to fit your organization.”
JM
Jean-Marie V.
ESM Service Manager
Cons
“For new users, the platform can seem crowded with many menus, boards, filters, projects, and configuration options, so it takes some time to understand where to look and how to navigate efficiently.”
CR
Carmine R.
Software developer
“I also remember encountering situations between 2023 and 2025 where I did not receive expected email notifications, and because of keyword-related rules, some tickets were missed. While these issues were not frequent, they could occasionally affect workflow efficiency.”
Komal G.
Process Associate
“Although the reporting within Jira supports the general tracking of work status and development and release cycle metrics, it does not natively support many of the metrics/KPI reporting required for project oversight or executive information analysis.”
KG
Kregg G.
Agile Team Lead
Cons
“meis not a user friendly application from a graphic point of view”
EM
Edoardo M.
IT Technician
- Vendor responds to reviews
- Last review4 days ago
- Vendor responds to reviews
- Last review3 years ago
Key features
- Total features180
- @mentions
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Accounting
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Authentication
- Automated Responses
- Automated Routing
- Availability Management
- Backlog Management
- Bar Chart
- Billing & Invoicing
- Budget Management
- Budgeting/Forecasting
- Bug Tracking
- Bug/Issue Capture
- Build Log
- Business Process Automation
- Calendar Management
- Campaign Management
- Campaign Scheduling
- Campaign Tracking
- Capacity Management
- Change Management
- Change Planning
- Change Tracking
- Charting
- Chat/Messaging
- Chatbot
- Checklists
- Client Portal
- Cloud Computing
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Compatibility Testing
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Continuous Delivery
- Contract/License Management
- Customer Database
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Import/Export
- Data Modeling
- Data Storage Management
- Data Visualization
- Debugging
- Deployment Management
- Document Management
- Drag & Drop
- Due Date Tracking
- Email Alerts
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Event Logs
- File Sharing
- Filtering
- For Developers
- For IT Project Management
- Forecasting
- Forms Automation
- Forms Management
- Game Development
- Gantt/Timeline View
- Generative AI
- Goal Management
- Goal Setting/Tracking
- Graphical User Interface
- HR Management
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- Idea Collection
- Idea Management
- Ideation
- Incident Management
- Integrated Development Environment
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Iteration Management
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Log Collection
- Macros/Templated Responses
- Marketing Automation
- Marketing Calendar
- Media Planning
- Messaging
- Milestone Tracking
- Mobile Access
- Mobile App
- Mobile Development
- Monitoring
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Multi-User Collaboration
- Multiple Projects
- Online Time Clock
- Percent-Complete Tracking
- Performance Metrics
- Personalization
- Planning Tools
- Portfolio Management
- Predictive Analytics
- Prioritization
- Private Dashboards
- Problem Management
- Process Change Tracking
- Process Management
- Process Modeling & Designing
- Product Data Management
- Product Lifecycle Management
- Product Roadmapping
- Productivity Tools
- Progress Reports
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Public Dashboards
- Purchasing & Receiving
- Quality Assurance
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Recurring Issues
- Recurring Tasks
- Release Management
- Release Planning
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Review
- Resource Allocation
- Resource Allocation & Planning
- Resource Management
- Resource Scheduling
- Risk Management
- Roadmapping
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Scheduling
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Single Page View
- Single Sign On
- Social Media Integration
- Software Development
- Source Control
- Spend Management
- Sprint Planning
- Stakeholder Defined Attributes
- Status Tracking
- Sub-Task Management
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Editing
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Collaboration
- Team Management
- Templates
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Timeline Management
- Timesheet Management
- To-Do List
- Traceability
- Traditional Methodologies
- Training Management
- User Management
- Workflow Automation
- Workflow Management
- Total features122
- @mentions
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Accounting
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Authentication
- Automated Responses
- Automated Routing
- Availability Management
- Backlog Management
- Bar Chart
- Billing & Invoicing
- Budget Management
- Budgeting/Forecasting
- Bug Tracking
- Bug/Issue Capture
- Build Log
- Business Process Automation
- Calendar Management
- Campaign Management
- Campaign Scheduling
- Campaign Tracking
- Capacity Management
- Change Management
- Change Planning
- Change Tracking
- Charting
- Chat/Messaging
- Chatbot
- Checklists
- Client Portal
- Cloud Computing
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Compatibility Testing
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Continuous Delivery
- Contract/License Management
- Customer Database
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Import/Export
- Data Modeling
- Data Storage Management
- Data Visualization
- Debugging
- Deployment Management
- Document Management
- Drag & Drop
- Due Date Tracking
- Email Alerts
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Event Logs
- File Sharing
- Filtering
- For Developers
- For IT Project Management
- Forecasting
- Forms Automation
- Forms Management
- Game Development
- Gantt/Timeline View
- Generative AI
- Goal Management
- Goal Setting/Tracking
- Graphical User Interface
- HR Management
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- Idea Collection
- Idea Management
- Ideation
- Incident Management
- Integrated Development Environment
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Iteration Management
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Log Collection
- Macros/Templated Responses
- Marketing Automation
- Marketing Calendar
- Media Planning
- Messaging
- Milestone Tracking
- Mobile Access
- Mobile App
- Mobile Development
- Monitoring
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Multi-User Collaboration
- Multiple Projects
- Online Time Clock
- Percent-Complete Tracking
- Performance Metrics
- Personalization
- Planning Tools
- Portfolio Management
- Predictive Analytics
- Prioritization
- Private Dashboards
- Problem Management
- Process Change Tracking
- Process Management
- Process Modeling & Designing
- Product Data Management
- Product Lifecycle Management
- Product Roadmapping
- Productivity Tools
- Progress Reports
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Public Dashboards
- Purchasing & Receiving
- Quality Assurance
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Recurring Issues
- Recurring Tasks
- Release Management
- Release Planning
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Review
- Resource Allocation
- Resource Allocation & Planning
- Resource Management
- Resource Scheduling
- Risk Management
- Roadmapping
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Scheduling
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Single Page View
- Single Sign On
- Social Media Integration
- Software Development
- Source Control
- Spend Management
- Sprint Planning
- Stakeholder Defined Attributes
- Status Tracking
- Sub-Task Management
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Editing
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Collaboration
- Team Management
- Templates
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Timeline Management
- Timesheet Management
- To-Do List
- Traceability
- Traditional Methodologies
- Training Management
- User Management
- Workflow Automation
- Workflow Management
Integrations
- Total integrations45
- Android Enterprise Management
- Axonator
- Azure DevOps Server
- BMC Helix ITSM
- Balsamiq
- BigPicture
- Bitbucket
- Checklist for Jira
- Clockify
- Confluence
- ConnectWise PSA
- Didit
- Dovico
- Figma
- Flexera SaaS Manager
- GitHub
- GitLab
- Gliffy
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Cloud
- Google Drive
- Google Workspace
- Harvest
- Hubstaff
- JIRA Service Management
- Jenkins
- Jira
- Lansweeper
- LogicMonitor
- Lucidchart
- Meta for Business
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Intune
- Microsoft OneNote
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Power BI Connector for Jira
- Microsoft Teams
- Miro
- OKR Board for Jira & Confluence
- Okta
- OneLogin
- OpsGenie
- Rovo
- SAP BusinessObjects Business Intelligence
- SailPoint
- Salesforce Sales Cloud
- ScriptRunner for Jira
- Slack
- Social Intents
- TOPdesk
- Tempo Timesheets
- TestRail
- Trello
- Twitter/X
- ValueOps
- Weekdone
- Xray
- Zendesk Suite
- Zephyr Enterprise
- Zephyr Scale
- baramundi Management Suite
- draw.io
- iOS14
- miniOrange
- monday AI Work Platform
- Total integrations30
- Android Enterprise Management
- Axonator
- Azure DevOps Server
- BMC Helix ITSM
- Balsamiq
- BigPicture
- Bitbucket
- Checklist for Jira
- Clockify
- Confluence
- ConnectWise PSA
- Didit
- Dovico
- Figma
- Flexera SaaS Manager
- GitHub
- GitLab
- Gliffy
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Cloud
- Google Drive
- Google Workspace
- Harvest
- Hubstaff
- JIRA Service Management
- Jenkins
- Jira
- Lansweeper
- LogicMonitor
- Lucidchart
- Meta for Business
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Intune
- Microsoft OneNote
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Power BI Connector for Jira
- Microsoft Teams
- Miro
- OKR Board for Jira & Confluence
- Okta
- OneLogin
- OpsGenie
- Rovo
- SAP BusinessObjects Business Intelligence
- SailPoint
- Salesforce Sales Cloud
- ScriptRunner for Jira
- Slack
- Social Intents
- TOPdesk
- Tempo Timesheets
- TestRail
- Trello
- Twitter/X
- ValueOps
- Weekdone
- Xray
- Zendesk Suite
- Zephyr Enterprise
- Zephyr Scale
- baramundi Management Suite
- draw.io
- iOS14
- miniOrange
- monday AI Work Platform
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