Avail vs Innago

DoorLoop

Hostaway

Buildium

DoorLoop is redefining property management software as the AI-native operating platform for innovative property management teams. 

Trusted by 20,000+ property managers worldwide, Hostaway is the industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators.

Buildium is a comprehensive property management software that helps property managers streamline their day-to-day operations. With features like property accounting, online leasing, resident portals, and maintenance management, Buildium provides a centralized platform to control tasks, offer top-notch experiences, and uncover new revenue opportunities.

Landlord

Poor customer support and lack of support during payment disputes.

Their website is decent, but often times not intuitive at all, which makes it confusing. As said above, customer service is laughably bad and the reason I'm switching. And not having an app in this day and age is totally baffling.

Landlord 

Quick response and helpful from customer service.

SR VP Sales and Marketing

The customer service is the best of any company in any industry that I have ever worked.  

Avail is a rental property management system for landlords which offers tools for finding tenants, advertising property vacancies, screening applicants, carrying out credit checks, processing payments, signing contracts & more. The cloud-based platform is designed for landlords with 10 units or less

Accounting

Background Screening

Client Portal

Contact Management

Contract/License Management

Credit Card Processing

Credit Check

Customer Database

Dashboard

Document Management

Electronic Payments

Financial Management

Financial Reporting

For Property Managers

General Ledger

Lead Management

Lease Management

Lease Tracking

Listing Management

Maintenance Management

Maintenance Scheduling

Online Payments

Owner Portal

Payment Processing

Portfolio Management

Property Database

Property Management

Reminders

Rent Collection

Rent Tracking

Reporting & Statistics

Residential Properties

Self Service Portal

Tax Management

Template Management

Tenant Management

Tenant Portal

Tenant Screening

Tenant Tracking

Third-Party Integrations

Transaction History

Transaction Monitoring

Vacancy Management

Web-based Deployment

Website Management

Reviewers appreciate Avail’s competitive pricing and the free version that meets basic needs, and they find the premium upgrade affordable. However, some users report frustration with recent price increases and say certain fees are higher than competitors.

Value for money

By industry, Avail reviewers are most commonly professionals in real estate (52%). The most frequent use case for Avail cited by reviewers is lease management (42% of reviewers).

Avail

Web-based

iPad

iPhone

Android

Windows

AppFolio Property Manager

TenantCloud

Zillow Rental Manager

RentRedi

SimplifyEm

Stessa

Rent Manager

Quicken

Unlimited Plus

Unlimited

The software lets me create and customize leases from templates, which feels much more official than making something up myself. AND it saves the lease in my account with my edits, so that when I want to renew it I can just copy what I had last year.

Owner

It can get expensive if you are managing multiple properties because there is a fee for each unit managed, and if you don't cover the fee then the tenant will have to.

The features are practical and save me time from screening tenants to tracking expenses, I feel like I have real control over the details.

Project Manager

The thing I liked least about Avail was that some of the leases did not seem to be as thorough as having a certified lease, but avail allows you to upload your own lease if you don't like the free options they provide.

Tools like digital lease signing and online rent payments also make managing rentals much more convenient without the hassle of paperwork.

Having the contract template and the payment processing all on the same platform make it easy for the landlord and the tenant.

manager

My vacancy's listing appeared on some of the websites to which Avail.co claimed it would be posted..

scientist

Software is supposed to make processes easier, and this feels like it's only easier for dealing with multiple properties in bulk, for the landlords.

Not ideal for managing a single property with people who are not great at jumping through multi-stage online processes.

I am able to keep track of expenses, payments and I don't need to be the one reminding tenants of payment

Knowing that data is protected and payments are processed safely makes it easier to focus on the relationship rather than worrying about risks or errors.

Are the checks done and paid for, but they now have to log in a second time to authorize sharing the report they paid for?

It allows you to save money on hiring a pm company to handle your properties.

Emails receive no reply, and talking to someone is not an option.

Self property management

Certain usual features such as adding custom questions require paid add-ons.

Knowing that sensitive information is protected helps me feel confident using it for important transactions and records.

I like that Avail makes managing rental properties simple.

My tenets like the online and auto payment options.

Avail is an easy to use platform to manage multiple rental listings and track financials.

There is only a desktop version that you can view on your smart phone.

Project manager

Template documents for receipts and much more.

Property Manager

One of the biggest advantages for me has been managing maintenance concerns.

Every now and then Avail has system glitches but this is rare.

Its gets so pricy if you want to manage more units.

Secure, convenient way to share documents and leases

I like that payments can be made with no fees if you go for the premium option

Renter

The first is a regular Monday that if I had used any other payment method my rent would be on time and in my landlord's hands day of. If I had used PayPal or Venmo, my landlord would have received cash in their account today, before my rent was due.

I wish they had an app for easier access.

I’ve had a great experience using Avail as my property management system.

I recommend Avail to all my friends who own houses and are thinking about leasing out rooms.

Cannot figure out where they are adding any value every time they hike their prices

I will continue to use it as a landlord and my tenant's enjoy it as well.

I would sometimes have trouble receiving messages.

Customer service was quick to respond and very helpful the one time we needed them.

Overall the experience has been positive and I've shared Avail with fellow landlords and RE investors.

Founder

Overall the Avail experience is very positive and I plan on continuing to use the platform due to the features and easy of use.  

Managing Partner

It's a no brainer since it's free and it works really well.  

With the price increase and lack of app I ended up looking for a new program

I really wish there was an app and more customer support.

Simple and Easy to use, Customer service representatives are always very polite, knowledgeable and informative.

They are extremely helpful, kind, and knowledgeable!

Realtor-Property Manager

Everything I needed for a property management software to start managing tenants with applications, background checks, upload own leases, deposits, email communications for the property manager to the tenants, maintenance request portal and more, but the best service I've enjoyed has been their awesome customer service team that has been so knowledgeable, patience and very helpful with all my questions.

Tenant Lease Management

Customer Support

Pricing

Accounting and Reporting

Email and Phone Communication

Security and Access Control

Ease of Use

Small Business

Freelancers

Large Enterprises

Some users say Avail offers a competitive price compared to alternatives and provides good value, especially given its range of features and the ability to export financials. Reviewers appreciate the availability of a free version that meets basic needs and find the premium upgrade affordable for the additional support and benefits. Some reviewers feel the modest fees are justified by the time savings and functionality. However, some users report frustration with recent price increases, especially given the lack of a dedicated app, and say certain application fees are higher than competitors. Some reviewers find the trial period too short.

Realtor.com

owner

The Innago team has consistently provided prompt and helpful assistance whenever I encountered any issues or had questions.

property manager

Supportive customer service: The Innago team is incredibly responsive and helpful - they've answered all my questions and gone above and beyond to ensure I'm set up for success.

Innago is a cloud and mobile-based rental property management software that helps manage daily operations of rentals such as maintenance, leasing, financial tracking and reporting, and more.

Activity Dashboard

Alerts/Escalation

Alerts/Notifications

Application Management

Billing & Invoicing

Channel Management

Commercial Leases

Commercial Property Management

Committee Management

Communication Management

Customer Management

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Data Import/Export

Digital Signature

Document Storage

Drag & Drop

Electronic Signature

Email Alerts

Expense Tracking

Faculty/Staff Management

Fee Collection

File Management

File Sharing

For Commercial Real Estate

For Self Storage Facilities

Insurance Management

Invoice Management

Late Fee Calculation

Lease Origination

Member Database

Mobile Access

Mobile App

Multi-Location

Occupancy Management

Payment Reminders

Payment Tracking

Pricing Management

Recurring/Subscription Billing

Rental Management

Reporting/Analytics

Reservations Management

Residential Leases

Retail Leases

Secure Data Storage

Task Management

Transaction Management

User Management

Work Order Management

By industry, Innago reviewers are most commonly professionals in real estate (78%). The most frequent use case for Innago cited by reviewers is property management (64% of reviewers).

Users and use cases

Innago is a property management tool offering key features such as tenant tracking, rent tracking, online payments, billing and invoicing, lease tracking, and a tenant portal, among others.

Avail vs Innago Comparison (2026)

Avail

Innago

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives