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CivicPlus Recreation Management Logo

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Community parks and recreation management

(4)

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CivicPlus Recreation Management Pricing, Features, Reviews and Alternatives

CivicPlus Recreation Management product overview

What is CivicPlus Recreation Management?

CivicRec is a complete online solution for local government community parks and recreation departments. Powered by REC1, this parks and recreation management platform features tools for activity registration, facility management, and point-of-sale (POS) transactions, together with integrated capability for managing memberships, instructors, ticketing or organizing sports leagues.

Key benefits of using CivicPlus Recreation Management

• CivicRec’s public user dashboard offers a streamlined look for easy access to the needed information, the ability to place calls to multiple civic departments, and view notifications, calendars, and inbox messages before registering for programs and rent facilities.

• CivicRec’s recreation software allows administrators and their citizens to access any league- or event-related information on a mobile phone or tablet at any time.

• Enables instructors to independently manage their rosters and activities, thus saving the time for staff to focus on other administrative needs.

• The CivicRec platform allows citizens to make reservations, organize leagues, and register for classes and camp programs whilst also giving them an opportunity to share recent sign-ups on different social media platforms.

• CivicRec allows users to make use of various filters to gain customized access to locations, reservation types, activity schedules, league games, etc. and consider facilities based on availability.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
Knowledge Base
24/7 (Live rep)
FAQs/Forum

Training options

Videos
Webinars
Live Online
In Person
Documentation

CivicPlus Recreation Management pricing information

Value for money

4.1

/5

47

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

CivicPlus Recreation Management features

Functionality

4.0

/5

47

Total features

55

6 categories

Most valued features by users

Reporting & Statistics
Billing & Invoicing
Calendar Management
Event Management
Membership Management
Electronic Payments
Registration Management
Alerts/Notifications

Functionality contenders

CivicPlus Recreation Management users reviews

Overall Rating

4.3

/5

47

Positive reviews

81

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.64/10
Rating distribution

5

4

3

2

1

29

9

5

2

2

Pros
Staff is friendly, specific, quick to respond, and always there to help. Out of all the customer service needs with online services I have used over the years, Rec1 staff have clearly been the best.
I do however have GREAT service from the phone and online chat feature. Those team members are quick to respond, ask for details to better understand and provide an accurate and effective result.
The outstanding customer service. And the fact that they have a spell check feature in their feedback.
Cons
Unreliable software filled with glitches and poor website formatting and management. Poor customer service filled with no answers but work arounds to the problems.
There are quite a few basic very poor database development programming problems. Starting with problems with keeping the unique identifiers - unique.
Our only complaint when compared with other software companies comes from the lack of phone support. They do have an emergency line but generally, correspondence is done through email.

Overall rating contenders

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John W R.

Government Administration, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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CIVIC REC

Reviewed 6 years ago

The use of CIVIC REC in our department...I can't put a value on it. Our employees love it, as well as our citizens in this great county!

Pros

The Flexibility of the product puts it at the top of the heap for our Department's needs. The already canned Financial and Roster reports are 2nd to none. The reports capture all the information that our Finance folks want to see. Being web-based instead of seat or hardware based has been the key to our success. Being restricted by seat usage really infringed on our customer service. Now, that we are web-based, we the ability sign up anyone and at anytime and at any location.

Cons

The occasional updates sometimes interfere with our business the next day, but 99% of the time, it is fixed within the hour.

Vendor response

Thank you John for your review and feedback and for being a part of the CivicPlus and CivicRec family. We appreciate your comments regarding the flexibility and reporting. Thanks, CivicRec Team

AB
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Amy B.

Real Estate, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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User Friendly, Seamless Integration and Endless Customization

Reviewed 4 years ago

I have only been utilizing the software since March, and we did not launch until May and then because of COVID and amenity closures we only opened part of our facilities. My only "trouble" is not with the software itself, but with my assigned account manager and the difficulty in reaching them and the delayed response. I do however have GREAT service from the phone and online chat feature. Those team members are quick to respond, ask for details to better understand and provide an accurate and effective result.

Pros

I was very pleased with the customization of the software. Having multiple facilities, amenities and rates it was a lot to set up, however the customization was well worth it. The training was informative and the trainers were great at showing examples with our facilities, not just a mock up/sample facility. The functionality is great and very user friendly. There are multiple ways to set up a permit for example and although one method might be "preferred" by the trainers you can accomplish the same goal in at least three different ways. This is a benefit when you have multiple admins as each person may work with different set ups easier.

Cons

The set up, although very customizable was also VERY intense. We have not fully begun using all of the product features due to the complexity of setting everything up prior to launch. The most impactful functionality that I feel is missing is one related to field rentals. Our property rents 3 soccer fields and a softball field and we rent them at an hourly rate of $10/hour or a league rate of $124...

Vendor response

Thanks for your review! We are so glad that CivicRec has proven helpful for your organization. Thanks for being part of the #CPfamily and using CivicRec. You may find our Quarterly Enhancement webinars helpful. The webinar provides instruction on product updates and new features along with tips and tricks for getting the most out of the CivicRec solution. Check the Resources section of the CivicPlus.com website to register for our next webinar. Past webinars are also available. We appreciate your feedback very much.

KS
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Kelly S.

Government Administration, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Grove City, Ohio

Reviewed 2 months ago

Very good - customer service is the best I have ever worked

Pros

The ease of use compared to over other rec programs

Cons

There are still bugs in League Manager. We use this to schedule games at 13 baseball fields and 9 schools. We still have issues with double headers and not allowing us to manipulate the system to our needs.

BW
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Brady W.

Recreational Facilities and Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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This software causes more headaches than it fixes.

Reviewed a month ago

I would switch software if it was my decision.

Pros

Better value than some software packages.

Cons

It is not reliable and we have lost thousands of dollars while the software is down or having huge latency issues. (One simple POS sale can take up to 5 minutes, with a line stretching out the door 30 people deep.)

MC
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Michele C.

Recreational Facilities and Services, 501-1,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One of the best products we have used for registration

Reviewed 2 months ago

Even with our cons about price, we have thoroughly loved the staff that we work with at CivicRec. From the day we launched they have stayed with us and still connect and check in. [sensitive content hidden], our sales rep, continues to check in and I have never had a sales rep continue to do that after a purchase on any product. And [sensitive content hidden] is and has been amazing. We truly love the product and team associated with it.

Pros

Online booking for facilities - the ease and clarity of accounting for our contractors and staff

Cons

After talking with some other cities we found what we are paying for the product is a little higher than others. We even have been told by CivicRec that we are a "premier customer" which I think they mean to say as a compliment but can feel like we are just a customer that is paying more. :(

CivicPlus Recreation Management FAQs

Q. What type of pricing plans does CivicPlus Recreation Management offer?

CivicPlus Recreation Management has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of CivicPlus Recreation Management?

CivicPlus Recreation Management has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does CivicPlus Recreation Management support?

CivicPlus Recreation Management supports the following languages:
English


Q. Does CivicPlus Recreation Management offer an API?

No, CivicPlus Recreation Management does not have an API available.


Q. What other apps does CivicPlus Recreation Management integrate with?

CivicPlus Recreation Management integrates with the following applications:
Elavon, Global Payments Integrated


Q. What level of support does CivicPlus Recreation Management offer?

CivicPlus Recreation Management offers the following support options:
Email/Help Desk, Chat, Phone Support, Knowledge Base, 24/7 (Live rep), FAQs/Forum

Common CivicPlus Recreation Management comparisons

CivicPlus Recreation Management logo
RecDesk logo
CivicPlus Recreation ManagementvsRecDesk
CivicPlus Recreation Management logo
RecTrac logo
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SmartRec logo
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