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SmartRec

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Software for today's community.

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SmartRec Pricing, Features, Reviews and Alternatives

SmartRec product overview

Price starts from

99

Per month

Flat Rate

What is SmartRec?

SmartRec by Amilia empowers businesses, community organizations and Parks & Recreation agencies to better serve their community with activities. Sell classes, memberships, programs, drop-ins, private lessons, facility bookings, merchandise, and more online. Manage restrictions and in-store visibility based on age, gender, location, membership, skill, or the number of available spots.

Key benefits of using SmartRec

ENGAGE with your community.
MANAGE & automate programs, billing, facilities, and staff.
TRACK data in real-time.
INTEGRATE with other apps.
And PLAN for an equitable and sustainable future.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
Knowledge Base
FAQs/Forum

Training options

Webinars
Live Online
In Person
Documentation
Videos

SmartRec pricing information

Value for money

4.1

/5

128

Starting from

99

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

SmartRec features

Functionality

3.9

/5

128

Total features

96

16 categories

Most valued features by users

Attendance Tracking
Reporting & Statistics
Payment Processing
Billing & Invoicing
Calendar Management
Event Management
Electronic Payments
Membership Management

Functionality contenders

SmartRec users reviews

Overall Rating

4.4

/5

128

Positive reviews

88

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.17/10
Rating distribution

5

4

3

2

1

69

43

11

3

2

Pros
Amilia has appeared to be receptive to feedback and have continued to try to improve their product, which is good to see. I hope that the product continues to get better and better.
I like the ability to integrate the store via iFrame, as well as their customer service. Their help staff are all great.
Amilia has been a great help to us, helping boost revenue and making our lives easier with its features.
Cons
Invoices for corporate accounts are terrible (no editable, not credits or additional fees). Students from corporate accounts are difficult to registration from an account level (not family-enrolled).
What they lack in customization is the number of reports they offer; however that is not always enough.
The account code reporting for registrations received is complicated and hard to run/find. The customer side is very difficult the very first time.

Overall rating contenders

NG
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Nicolas G.

Sports, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use, Great user interface, common sense features, great ROI, and amazing customer support

Reviewed 6 years ago

Great ROI, mainly from a drastic reduction in time spent taking registrations, setting up new sessions, and collecting outstanding balances from clients.

Pros

The number one feature by far is online registration, before switching to Amilia we had to manually register all our clients. The process was inefficient and took up a lot of time that as a small and new club we needed to be spending on focusing and improving our core business. With our old system we had to chase people down for money, and deal with bounced cheques and all sorts of nonsense that no...

Cons

It is expensive... but in life I've learned you tend to get what you pay for and this system it is totally worth it.

Vendor response

Thanks so much for the review Nicolas - so glad to hear you are enjoying Amilia's features :)

KS
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Kellie S.

Sports, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Smart Rec Review

Reviewed a year ago
Pros

Online registration allow registration for families from the comfort of their home at any time of day There is no waiting in lines to register for activities. Automated Payment Processing means each month there is minimal administrative work to complete as everything is processed and completed. Multi-passes allow purchases of "class packs" which helps facilitate our tumbling program.

Cons

The "store" where we house our pro-shop is not well equipped and has not had updates in years. Split family accounts is a huge headache for us.

JD
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Jennifer D.

Recreational Facilities and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Amilia

Reviewed 3 years ago

Overall it is ok

Pros

The activities are easy to set up. Clients are easy to put in

Cons

Reports- I would like more detailed reports- It would be nice to pull a report on multipass use- date and time How it lags- it is super slow at times

DD
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Dean D.

Recreational Facilities and Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Amilia Review and suggestions

Reviewed 3 years ago

Overall, I'd say Amilia has worked for me for my position. I know for some of my supervisors there seems to be a lot of features that could be improved regarding scheduling and programming. Amilia has appeared to be receptive to feedback and have continued to try to improve their product, which is good to see. I hope that the product continues to get better and better.

Pros

I do appreciate that Amilia is pretty straight forward in its implementation. Most features do what they say they do. While there are some kinks still to be ironed out, the customer service has been pretty responsive with any problems we run into. It's great seeing Amilia continually improve and take feedback.

Cons

While Amilia can be straightforward, it's not particularly streamlined. There's a lot of quality of life updates that I would like to see implemented to help us help our customers better. 1. The Client Billing and Purchases Tabs - These tabs, while functionally they work fine, are a hassle to navigate for members that have lots of purchases and cancellations. Filters can help, but with classes...

Vendor response

Thanks so much for your thorough review Dean! We will take this feedback to the product team.

JW
AvatarImg

Jessica W.

Sports, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Airborne LOVES Amilia. It is so unbelievably easy to use as both an administrator and customer.

Reviewed 7 years ago

Again, so much! We moved from another registration system last June and Amilia is beyond amazing. Amilia is extremely user friendly, especially as an administrator. Inputting and creating classes/activities is so quick and easy. Two of us worked at the same time and created our entire Spring Session in under two hours. It has saved us tons of hours worth of work. It's also easy for our customers...

Pros

So much. It is SO easy to use. I have worked at numerous companies with different online registration processes and Amilia is by far the most user friendly. It does everything we need it to do and so much more (but not so much that's confusing either). I enjoy that I can design attendance sheets to exactly what coaches need to know, customers are easy to look up by either parent or athlete name, their...

Cons

I do find a little on the pricey side. As a smaller-ish non-profit that's a big factor. It's not just Amilia but also adding in Netbanx fees. However, we just adjusted our fees to accommodate. As a positive, customers aren't constantly asking "why do I have to pay this processing fee." I also find going between Amilia and Netbanx a little confusing. Sometimes dates or deposit amounts don't quite line up so it takes a little bit of digging and math to make sure transactions are being book keeped on our end properly. But, it really is a small issue. It's hard to give a "least" when every time I have a problem, I relay it onto customer support and my issue is addressed within 24 hours. Even questions about Netbanx, Customer rep walked me through everything. Rep rocks ;)

Vendor response

Amilia loves Airborne back! Thanks for your review Jessica :)

SmartRec FAQs

Q. What type of pricing plans does SmartRec offer?

SmartRec has the following pricing plans:
Starting from: $99.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of SmartRec?

SmartRec has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does SmartRec support?

SmartRec supports the following languages:
English, French


Q. Does SmartRec support mobile devices?

SmartRec supports the following devices:
Android, iPad, iPhone


Q. Does SmartRec offer an API?

Yes, SmartRec has an API available for use.


Q. What other apps does SmartRec integrate with?

SmartRec integrates with the following applications:
Google Analytics 360


Q. What level of support does SmartRec offer?

SmartRec offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum

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