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Elavon

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Payment processing and chargeback management software

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Elavon Pricing, Features, Reviews and Alternatives

Elavon FAQs

Q. Who are the typical users of Elavon?

Elavon has the following typical customers:
Small Business

These products have better value for money


Q. What languages does Elavon support?

Elavon supports the following languages:
English


Q. Does Elavon offer an API?

No, Elavon does not have an API available.

Elavon product overview

What is Elavon?

Elavon is a payment processing platform that helps businesses handle transactions and chargeback requests. The online portal prioritizes chargeback cases based on key factors, enabling users to respond quickly and reduce the number of write-offs.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

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Free plan
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Pricing range

Starting from

0.30

Usage Based

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
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Elavon features

Functionality

3.1

/5

14

Total features

6

2 categories

Most valued features by users

Reporting/Analytics
Data Security
Payment Fraud Prevention
Payment Processing
Real-time Alerts
Transaction Monitoring

Functionality contenders

Elavon users reviews

Overall Rating

3.1

/5

14

Positive reviews

50

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.11/10
Rating distribution

5

4

3

2

1

5

2

1

1

5

Pros
Elavon has the best rates for non profit long time customers, any time an issue has arose contacting customer service is a breeze.
We mostly use this software for installments for payment plans. The set up of the installments and the maintenance of them is easy and user friendly.
We basically use Elavon to do pre-auth for checking in guests, so we like that we can do pre-auths with guest actually pin-approving the transaction.
Cons
The fees can be frustrating, and trying to determine how much will be taken out of a given transaction is difficult.
Actually so bad that I had to carry an additional backup product.
So I go and pay to send back all the equipment using my own money ($420). They wind up refusing to reverse monthly costs- this process took 2 months.

Overall rating contenders

SC
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Stevie C.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy and simple

Reviewed 4 years ago

Long time satisfied customer, love that the terminal is easy to use and generally has no issues.

Pros

Elavon has the best rates for non profit long time customers, any time an issue has arose contacting customer service is a breeze.

Cons

The only issue I have with Elavon is the price compliance needing to be completed yearly without reminders or else pay a hefty fee.

NS
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Nicole S.

Computer Software, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Challenges with communication

Reviewed 2 years ago
Pros

It seemed fairly simple to use and could get good details.

Cons

The reports are not always user-friendly to produce. The payment gateway was challenging to install into our software and had challenges with customer service and their technical department in order to finally get it done. It took a LONG time.

MD
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Mai D.

Food & Beverages, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Taking to long to handle customer issues

Reviewed a month ago

We don’t normally write a bad review but we got really bad experience with Elavon as well as Talech! We took over the restaurant for 3 months and started to use Elavon service, everything went well at the beginning. Till last 3 weeks, I have received a call from Elavon and said there was two accounts opened under my name and they offered to close one of the account for me to avoid additional charge....

Pros

Customer service is alright, but take too long to get back to customers

Cons

The quality of service as well as taking too long to handle customers issues

CT
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Chet T.

Entertainment, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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DO NOT USE AS THEY ARE NOT GOOD TO THE CUSTOMER

Reviewed a month ago

HORRIBLE!!!. Contacted to get registers for the business. Wrong ones come. They cannot get right ones now for weeks? I have a business so cannot wait. I want to send the wrongs one back since they are the wrong ones. I am told by 3 different people they will have UPS pick up. Never come. Then they come to wrong address. I am told by other employees they will send labels. They NEVER do. Then...

Pros

1 customer service rep named [sensitive content hidden] which is the only one that ever seemed to care

Cons

Everything. No accountability. No real customer service. Did not fix the problems that they caused, and it somehow cost me over $500 due to the incompetency of Elavon.

RT
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Ronnie T.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Something to be said for longevity

Reviewed 10 months ago

The fees can be frustrating, and trying to determine how much will be taken out of a given transaction is difficult. That being said, in order to operate at all in this field, you must be able to accept a wide range of payments. There is no way to avoid this operating cost, so we've made the decision to use Elavon as our main payment processor. The extra costs are mitigated by the trust our customers have in us knowing we use a reputable and secure payment processor. I wish there was a way to operate where that big of a percentage of each transaction did not have to be sent to a third party in order to verify availability of funds immediately. With no real hope for that to turn into a reality, we will continue to send 2-3% of each swipe to Elavon.

Pros

Elavon is nearly synonymous with payment processing. Their name represents a company with a reputation for taking its clients' businesses very seriously. Much of what we bring in to cover operating expenses are in the form of donations. When donors find out that we utilize Elavon, they feel safer when deciding whether to donate.

Cons

You pay an increased price for Elavon when compared to other POS payment processors. While we love the services Elavon provides, we also have to consider if the increased security is worth the increased costs. To defray the costs, we have begun using other processors for specific tasks.

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