We needed a serious facelift for our POS software in 2016. I wanted to move away from server-based systems, but we had serious limitations with our bandwidth. Not only has foreUP fit the bill with a cloud-based POS platform, we've been able to effectively run the software at a lower-than-recommended bandwidth (2ish Mbps). It's also given us the ability to keep track of our large membership base, track their rounds, update new memberships each year without rebuilding an entire database. On top of that, its made record-keeping simpler because new staff is able to quickly pick up the software and as a result, make fewer mistakes.
Pros
System framework is familiar looking and intuitive for the computer-savvy, Google-minded generation. Searchability and ease of access make training new staff simple and less time-consuming. The software, and the design team itself, is constantly evolving and changes are frequent and effective. Making updates or solving issues, in most cases, is easy to do on the back end, without giving up the features we MUST have on a daily basis.
Cons
Reports are still missing some of the really special information-aggregation I'm looking for. It would be nice to have a suite of applications designed specifically for tournament accounts/information/record-keeping.
Intuitive and efficient is just what we love to hear! Those are qualities we really push for in the software, because... who has time for inefficient or confusing? :) Thanks for the review!
I want to respond briefly to the reports functionality you mentioned. We're in beta for an incredible new update to reporting; it will make you really happy. If you'd like to chat with our Product team about it and what you're hoping it will do, email me and I'll connect you! amy@foreup.com
Rating breakdown
Likelihood to recommend: 10/10
The overall experience has been great! I would recommend [SENSITIVE CONTENT HIDDEN] as your set up guy as he has been in the business for years behind the counter and behind the scenes with POS systems. He is knowledgeable and makes sure things are right and doesn't try to rush to get your system live where you end up with problems later on. The team as a whole constantly works with you to make sure your experience with the system is top notch
Pros
The Software is very easy to use. From the set up to the daily use. Easy to change items, Create and change pricing classes, merge duplicate customers etc. The software keeps getting more robust with the developers actually scheduling calls with operators like me to get feedback on how to build something or needs that we have in the software.
Cons
There is very few things that I dislike about the software. There were some small little bug issues with some of the tee-sheet but the development team fixed it relatively quick for us. I always expect a software that has many features to have a few minor bugs especially when new updates come out but nothing that ever hinders the operation for the day.
Rating breakdown
Likelihood to recommend: 10/10
It is a good cloud based software that many courses could probably use and be happy with. As an advanced operator, it has some lacking features still. The support team is good at listening to the issues and there have been small features added since I started using the software 8 months ago.
Pros
It is an affordable tee sheet and pos software for startup golf courses or for courses that don't want a lot of the fancy tools. The reporting is nice and clean. The new marketing suite (when it works) have great templates.
Cons
As being a very focused on tee sheet management and revenue driving activities there are many functions that are lacking to perform my job at the highest level. In order to use email marketing to its fullest potential, you have to be able to segment your database in numerous ways. I cannot send a last minute special out for just our closest zip codes, I cannot send out defector emails for people that have not played in 30,60 or 90 days, I cannot send out emails to a group that played in a specific time frame to invite them back and worst of all, I cannot even remove my card holders from the massive list so I have to be very careful with my offers as they will get the same ones. why have an email limit if I can't segment my golfer? Rain check platform is perfect, except for dealing with tee sheet driven pricing like golfnow. I use dynamic pricing and would have to have every single dollar amount available for selection, I would need a golfnow fee, that is horrible. The discounting in the food and beverage model could not be more inefficient. My staff cannot add a discount at the time of order (if we were a snack bar window, that would work). When you reduce the amount of players on a tee time it does not change the area that is blocked off! The booking engine is not user friendly. Authorizing a dollar to hold a credit card is a pain, why can't it be algorithm based to verify the number? Let me take a bad credit card number and hold securely.
You're correct, at this time our marketing's limited to basic segmentation, but we're working to provide the means to send emails to the requested segments. Right now, you can go to your customer module, use the advanced filtering tool & click the "send to marketing" option in the bottom right corner. You have access to over 20+ filters that'll help you get some of the segments you're looking for.
We're working closely with our F&B operations to ensure by the end of the year, our Food & Beverage module is where it needs to be to help operations like yours be more efficient. I'll make the product team aware of your needs & have them reach out to you.
Lastly, we're happy to let you know that the tee sheet has the feature that allows for tee time adjusting, per your feedback.
If you'd like further assistance or want to provide more feedback, our Product & Account Management teams can reach out & get you up to speed on what's coming, & what new features exist.
Thank you Shawn
Rating breakdown
Likelihood to recommend: 6/10
Great customer service. They go above and beyond to make sure you are set up and ready to go. I highly recommend them to any golf course out there!
Pros
It's fast at checkout! Only takes a couple clicks. I've worked with several other software programs and foreUP is the best I've worked with. The ease of use checking people out, adding products to the sale, adding extra carts or greens fees or soda or snacks, is so easy compared to other software programs.
Cons
We use Stripe for credit card transactions. It immediately processes the card quickly. It takes a few seconds to print the receipt. I think this will improve as time goes on. I only notice because I have seen foreUP print out credit card receipts faster.
Rating breakdown
Likelihood to recommend: 10/10
I really appreciate that ForeUP is cloud based. It's great to be able to access from wherever I maybe. The downside of it being in the cloud is that, sometimes, we have struggles with the Food and Beverage Sales Portal not getting orders to our kitchen, but most of the time it works seamlessly. Their customer service is prompt and on point. I have never had trouble getting the assistance I need or a solution to the issues I'm having. Overall ForeUP is VERY easy to use and to set up. I've been able to set it up to allocate to different revenue centers and allocate every transaction to the accounts I need on the accounting end, however we have to do most of the accounting manually because ForeUP is not set up as an accounting software, more of a data software. This does work out for us because we dissect much of what we do on the sales end year to year to see what is working and what is not and use that in making changes for the next year. If you are a unique organization like us, I would recommend asking very specific questions about your needs, but overall it's an excellent software to have.
Pros
ForeUP is amazing for data, but not accounting. I have had to make several outside spreadsheets to manipulate the data the way that I need, but I have never run into trouble finding very specific piece of data that I need.
Cons
Other software companies that we have worked with can build programs to do what we need. ForeUP categorizes requests by priority and score them on a demand basis, so some of the very specific and unique things that we need it to do, we are having to do manually because it hasn't been as high of a priority on their pipeline of programs to build/improve.
Rating breakdown
Likelihood to recommend: 8/10
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