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My PT Hub vs TrueCoach Comparison

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Overview

Category Leaders

My PT Hub is an online personal training platform with which fitness professionals can create, manage & track custom training...

Category Leaders

TrueCoach is an online coaching platform for personal trainers and coaches, offering client management, workout building...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

20

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

19

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

1,787

706

91

7

35

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

5

4

3

2

1

256

80

11

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

I love how easy it was to enter clients, how easy it was to keep track of them and how easy it was to enter their programs and even making a program that more then one person can join.
The customisability to branding is fantastic and the way you can edit and add your own instructional videos works great.
I love the ability to have a database of clients with customer notes. I love the ability to set macro targets for customers either by the gram or the percentage.

Pros

The user experience is great as the process to navigate throughout a training session is easy and video integration is seamless to boost ease of experience and value as well.
TrueCoach is extremely user friendly, both for me and my clients. I especially love how great their customer support team is, very responsive.
This is a perfect tool for coaches out there looking to track their clients' progress for a really good price.

Cons

The only problem is that the software is flawed & won't populate programs into existing groups. After discovering this problem, I asked the company to refund my money & they refused.
Some features are a little confusing for clients. Inputting nutrition seems to confuse many as they don’t end up saving their inputs.
I wrote customer service two times to cancel in two months. Ultimately they refused to refund, saying I couldn't cancel in writing, but somehow canceled my membership when I escalated my emails.

Cons

Frustrating to use with my iPad when designing workouts or needing go change something on the fly. Lack of diversity in body sizes and races in videos.
One thing I find missing is the ability to do a one-time charge to a clients account. I also have found the process of cancelling and restarting a program to be a bit confusing at first.
Clients have complained about watching the demo videos and their own music being shut off.
  • Vendor responds to reviews
  • Last review3 days ago
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features108
  • ACH Payment Processing
  • API
  • Accounting
  • Action Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Administrative Reporting
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Capacity Management
  • Certification Tracking
  • Charting
  • Chat/Messaging
  • Check-in/Check-out
  • Class Management
  • Class Scheduling
  • Client Management
  • Client Portal
  • Client Profiles
  • Commenting/Notes
  • Communication Management
  • Content Library
  • Contract/License Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Customization
  • Design Management
  • Dietary Analysis
  • Digital Signature
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Employee Management
  • Event Calendar
  • Event Management
  • Event Triggered Actions
  • Exercise Library
  • Feedback Management
  • Fitness Assessments
  • Fitness Plan
  • Goal Setting / Tracking
  • HIPAA Compliant
  • Historical Reporting
  • Hybrid Trainer
  • In-person Trainer
  • Individual Development Plans
  • Learning Management
  • Life Coaching
  • Live Chat
  • Loyalty Program
  • Meal Planning
  • Member Management
  • Membership Management
  • Mentor/Coach Matching
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Monitoring
  • Multi-Channel Communication
  • Nutrient Database
  • Nutrition & Ingredient Labels
  • Nutrition Program
  • Offline Access
  • Online Booking
  • Online Payments
  • Online Trainer
  • Patient Management
  • Payment Processing
  • Personalization
  • Planning Tools
  • Point of Sale (POS)
  • Program Management
  • Progress Reports
  • Progress Tracking
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Recipe Management
  • Recurring Tasks
  • Reminders
  • Revenue Management
  • Sales Automation
  • Scheduled / Automated Reports
  • Search/Filter
  • Secure Login
  • Self Check-in/Check-out
  • Social Media Integration
  • Sport Coaching
  • Staff Management
  • Summary Reports
  • Task Planning
  • Task Scheduling
  • Third Party Integrations
  • To-Do List
  • Training Management
  • Training Record Management
  • User Management
  • User Profiles
  • Video Management
  • Wait List Management
  • Website Integration
  • eCommerce Management
  • Total features43
  • ACH Payment Processing
  • API
  • Accounting
  • Action Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Administrative Reporting
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Capacity Management
  • Certification Tracking
  • Charting
  • Chat/Messaging
  • Check-in/Check-out
  • Class Management
  • Class Scheduling
  • Client Management
  • Client Portal
  • Client Profiles
  • Commenting/Notes
  • Communication Management
  • Content Library
  • Contract/License Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Customization
  • Design Management
  • Dietary Analysis
  • Digital Signature
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Employee Management
  • Event Calendar
  • Event Management
  • Event Triggered Actions
  • Exercise Library
  • Feedback Management
  • Fitness Assessments
  • Fitness Plan
  • Goal Setting / Tracking
  • HIPAA Compliant
  • Historical Reporting
  • Hybrid Trainer
  • In-person Trainer
  • Individual Development Plans
  • Learning Management
  • Life Coaching
  • Live Chat
  • Loyalty Program
  • Meal Planning
  • Member Management
  • Membership Management
  • Mentor/Coach Matching
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Monitoring
  • Multi-Channel Communication
  • Nutrient Database
  • Nutrition & Ingredient Labels
  • Nutrition Program
  • Offline Access
  • Online Booking
  • Online Payments
  • Online Trainer
  • Patient Management
  • Payment Processing
  • Personalization
  • Planning Tools
  • Point of Sale (POS)
  • Program Management
  • Progress Reports
  • Progress Tracking
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Recipe Management
  • Recurring Tasks
  • Reminders
  • Revenue Management
  • Sales Automation
  • Scheduled / Automated Reports
  • Search/Filter
  • Secure Login
  • Self Check-in/Check-out
  • Social Media Integration
  • Sport Coaching
  • Staff Management
  • Summary Reports
  • Task Planning
  • Task Scheduling
  • Third Party Integrations
  • To-Do List
  • Training Management
  • Training Record Management
  • User Management
  • User Profiles
  • Video Management
  • Wait List Management
  • Website Integration
  • eCommerce Management

Integrations

  • Total integrations5
  • Constant Contact
  • Facebook
  • GoCardless
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Instagram
  • Mailchimp
  • PayPal
  • Perkville
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Squarespace
  • Stripe
  • Twitter
  • Wix
  • Wordpress
  • Xero
  • Zapier
  • Zoom
  • Total integrationsN/A
  • Constant Contact
  • Facebook
  • GoCardless
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Instagram
  • Mailchimp
  • PayPal
  • Perkville
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Squarespace
  • Stripe
  • Twitter
  • Wix
  • Wordpress
  • Xero
  • Zapier
  • Zoom

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

My PT Hub

It might be the best out there, but still requires a lot of work

Reviewed 2 years ago

apologies for being critical but i think these features (especially enabling marketing capabilities) would take this program from average to incredible. i will be constantly on the the look out for a software that provides the ability to build custom programs with video demonstrations that has marketing capabilities. ***another great (but not necessary feature) would be for clients to be able to download videos to view offline. could even charge extra for this and would happily pay.

Pros

I think it does have a lot of features. I have experimented with all the other similar providers (trainers, truecoach, ptdistinction) and mypthub seems to offer the most features for your buck. customer support does seem to get back to you pretty quickly.

Cons

I think there are a number of things that need to be fixed. And i have voiced my concerns and keep getting word from support about an amazing update that i'll be very impressed with. it's been 7 months and i still haven't seen any updates and it's always the same answer from support. and they don't give word on when i can expect the update. this is pretty frustrating. firstly, marketing. i don't...

My PT Hub vs. TrueCoach

See how My PT Hub and TrueCoach stack up against each other by comparing features, pricing, ratings, integrations, security & more.