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3 eCommerce Mobile Apps Users Love
Check out three eCommerce mobile apps that users rate the highest for creating and managing eCommerce stores on the go.
Imagine your business is ready to launch a new product, but you’re away from your desk and can’t update the website. This delay could mean lost sales and missed opportunities. To avoid such situations, eCommerce mobile apps offer the convenience of running your business from anywhere. As an eCommerce owner, investing in these apps ensures you stay connected at all times. Before deciding, evaluate each app's functionalities to ensure it meets your specific needs.
To help you pick the right application, we looked at 2M+ unique user reviews to see what users had to say and highlighted the top three eCommerce mobile apps based on sentiment analysis of reviews, arranged in order of percentage of positive reviews. Read how we selected these at the bottom of the page.
We have grouped these mobile apps into two categories—dedicated eCommerce software and website builder software. Each product includes the core eCommerce features: categorization, order management, shopping cart, and website management.
1. Shopify
Shopify is an eCommerce software with a mobile app that allows you to build and manage an online store without any coding. The app features over 100 themes that can be customized by rearranging design elements and adding brand and product details. This eCommerce app builder integrates with several social media platforms, including Instagram, Facebook, WhatsApp, and TikTok, allowing you to promote your product and connect with customers. Additionally, you can build and run email marketing campaigns and track their results within the mobile app.
Customer support: Knowledge base and chat support
Mobile app price: Available with the paid plan, which starts at $29 per month
Billing cycle: Annual
Who should consider Shopify mobile app?
ECommerce store owners looking for an eCommerce mobile app that simplifies building and customizing the store can invest in Shopify. The Shopify mobile app allows its users to add new products to the store as well as customize the app by moving around and rearranging the design elements. This eCommerce application also facilitates reaching customers on social media platforms. Business owners can segment their audience for targeted marketing, promote products, and manage customer interactions within the app. Additionally, it supports running and tracking email marketing campaigns, providing a comprehensive tool for managing and growing an online store.
Review excerpt from a user of Shopify’s mobile app:
“Shopify empowers businesses to create and manage successful online stores, and with the right approach, it can be a valuable asset for e-commerce endeavors. Intuitive interface, Reliable Hosting and Security. Responsive design ensures your store looks great and functions well on both desktop and mobile devices, crucial for today's e-commerce landscape. While Shopify's pricing starts reasonably, additional expenses like transaction fees and app subscriptions can accumulate, impacting the overall cost of ownership with limited customization options.”
2. Squarespace
Squarespace is a website-building tool. Its mobile app allows you to edit the content of your website pages by adding new product images or descriptions. The app notifies you about new order requests and lets you check the details of the order and the customer. You can also use the app to write new blog posts for your website or edit the ones that are already published. Additionally, the Squarespace mobile app facilitates in-person sales, supports ‘Tap to Pay’ and ‘Point of Sale’, and accepts payment via credit and debit cards.
Customer support: Knowledge base, email, and live chat support
Mobile app price: Available with the paid plan, which starts at $16 per month
Billing cycle: Annual
Who should consider Squarespace mobile app?
ECommerce business owners using Squarespace for website management can utilize the Squarespace mobile app to update their product catalog and track inventory. Marketing and content professionals can leverage the app to create blogs and run campaigns on the go. Additionally, the app helps sales teams conduct in-person sales and accept various payment methods, offering convenience to customers.
Review excerpt from a user of Squarespace’s mobile app:
“Making it very easy to help me build my website for my business The templates were a big help without having to create your own I have not had any problems with this app since I started using it”
Read more about Squarespace here.
3. Wix
Wix is also a no-code website builder. Wix Owner app gives you access to a dashboard that gives insights into sales, website, and blog performance. You can track metrics such as site interactions, marketing campaign performance, and blog engagement. Additionally, the Wix mobile app allows you to engage with your website visitors via live chat. You can set up automatic greetings for visitors on your page or chat live to address their questions. You can also send coupons to drive sales and enhance user experience.
Customer support: Knowledge base and phone calls
Mobile app price: Available with the paid plan, which starts at $17 per month
Billing cycle: Monthly
Who should consider Wix mobile app?
Businesses focused on providing immediate support through website live chat can try the Wix Owner app to enhance interaction with their website visitors. The live chat is beneficial to address visitor queries and offer special coupons to promote sales. Besides, business owners can use the app to track overall business performance when on the go.
Review excerpt from a user of Wix’s mobile app:
“Excellent. Not sure what else to say....they make it so easy! I had 'deleted' an old site and they helped me archive it and get it back. Saved me DAYS worth of work! Ease of GOOD design, both desktop and mobile. Control over instant editing for dynamic information. Customer support is TOP NOTCH! I appreciate the new features and updates, but the pop ups sometimes get in the way”
Pro tip
Look for a mobile app with robust data security features such as two-factor authentication, data encryption, and access controls. These features allow data access to authorized users only, ensuring the safety of sensitive customer, payment, and business data.
Features of interest*
Here are some common features that you can expect in mobile eCommerce apps.
| Feature | Description |
|---|---|
| Categorization | Organize products into specific categories and subcategories. This helps customers easily find what they are looking for, enhances the shopping experience, and improves navigation. |
| Multichannel marketing | Promote products across various platforms, such as social media, email, and SMS. This feature enables cohesive marketing campaigns and helps reach a broader audience, track campaign performance, and engage customers effectively across multiple channels, boosting sales and brand visibility. |
| Order management | Track the entire order process, from purchase to delivery. This feature lets you track orders, manage inventory, and process payments. It ensures efficient order processing, improves customer satisfaction by providing real-time updates, and helps maintain organized records of all transactions. |
| Multi-store management | Manage multiple eCommerce stores from a single mobile app. It enables centralized control over inventory, orders, and customer data across different store locations or brands. |
| Returns management | Simplifies managing the process of product returns and exchanges as it allows you to manage return requests, update inventory, and process refunds. |
What are the benefits of an eCommerce mobile app over a desktop version?
Mobile commerce apps have become increasingly popular because they offer several advantages over the desktop version. Here is why you should consider a mobile app to run eCommerce.
| Benefit | Description |
|---|---|
| Real-time notifications | Real-time notifications instantly alert you about critical events, such as new orders, payment confirmations, and customer inquiries. This immediate awareness allows for prompt action, ensuring faster order processing, quick resolution of customer issues, and timely updates on inventory changes. |
| Inventory control | You can leverage the eCommerce mobile app to monitor and update stock levels in real time. You can quickly adjust inventory, add new products, and receive alerts on low stock. This ensures accurate stock management, reduces the risk of overselling or stockouts, and improves order fulfillment efficiency. |
| Customer engagement | The eCommerce mobile app allows you to interact directly with customers through features like in-app chat, push notifications, and personalized marketing messages. These tools enable timely responses to inquiries, targeted promotions, and updates on order status. Enhanced engagement builds stronger customer relationships, increases satisfaction, and fosters customer loyalty. |
| Convenience | The convenience of an eCommerce mobile app lies in its ability to simplify daily operations through a user-friendly interface. You can manage orders, update inventory, and monitor sales from anywhere, anytime. This flexibility reduces the dependency on being at a desk and allows for quick decision-making. |
Frequently asked questions when selecting mobile eCommerce apps
Here are some common questions you can ask your vendors while looking for the best eCommerce mobile application.
Does the eCommerce mobile app visualize metrics?
Data that is visualized and presented in the form of charts, graphs, and tables is easier to read and understand. Checking if an eCommerce app visualizes data, such as sales trends, customer behavior, and marketing campaign results, ensures you can clearly understand the points. This helps in making informed decisions, identifying areas for improvement, and optimizing strategies for better results. Easy-to-interpret visualizations save time and reduce the complexity of data analysis, enabling you to focus on growth and efficiency.
To what extent does the eCommerce mobile app allow store customization?
Some mobile commerce apps allow you to customize both the design of your store and the products, providing a cohesive brand experience and tailored functionality. Others may only support product customization, limiting your ability to create a unique store appearance and optimize the user interface. Ensuring the app supports comprehensive customization helps align the app with your specific branding and operational needs. This customization aids in enhancing customer satisfaction and adapting to business growth.
Does the app support integration with third-party tools?
Integration with tools such as payment gateways, marketing platforms, and inventory management systems enhances the app's functionality and simplifies workflows. This compatibility reduces manual data entry, minimizes errors, and improves efficiency. Additionally, integrated tools can provide advanced features and analytics, supporting better decision-making and growth strategies.
Methodology
To be considered for this list, products had to:
Have at least 20 unique product reviews published within the past two years that mention mobile-specific capabilities (based on text analysis), with an average rating of 4.0 or higher as of May 21, 2024.
Meet our definition for eCommerce software: “eCommerce software enables businesses to conduct transactions for goods and services wholly or partially over the Internet. Typical features for eCommerce applications include online shopping carts, product cataloging, customer accounts, order tracking, and website management.”
Have the highest percentage of positive sentiment (versus neutral or negative sentiment). We calculated the sentiment score by identifying the positive and negative user sentiment specifically around mobile app usage.
*Mobile features of interest were identified from vendor websites. Our research team selected the features considering what we know users expect or find important in a mobile experience.
Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score.
Excerpts represent user opinion and do not represent the views of, nor constitute, an endorsement by GetApp or its affiliates. Excerpts are not edited for clarity or grammar.
We select and rank products based on an objective methodology developed by our research team. While some vendors may pay us when they receive web traffic or leads, this has no influence on our methodology.
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